# Shalin Plumbing & Heating

**Trade:** Plumbing · **Address:** 59 Bowdoin St, Malden, MA 02148, USA · **Phone:** (781) 558-4680 · **Website:** https://www.shalinplumbing.com/ · **Languages:** English

**Rating: 4.4/5** (medium confidence) — from 27 reviews across 6 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
100% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative.

## The honest read

Shalin Plumbing & Heating is a Malden shop built around one guy answering the phone himself: Master Plumber Andrew Shalin, who founded the company in 2009 and, per the company, still runs jobs personally after more than 15 years serving Malden, Medford, Somerville, and towns north of Boston. Its Massachusetts plumbing license is active, and both Google (4.9★ from 50 ratings) and the Better Business Bureau (A+ rating, not accredited) back that up.

What comes through across 27 reviews spanning 2022 to 2026 — every one of them five stars — is speed under pressure. Homeowners keep describing the same kind of call: a burst pipe at 7pm, a heating tank leaking over a weekend, a water heater that died in the middle of a December night with a baby in the house. Andrew shows up the same day, sometimes within the hour, and the after-hours emergencies get the same praise as the routine jobs — clean work, clear explanations, a fair price. In a 2025 review, one customer described him solving a "challenging old-house problem" involving an outdoor spigot buried behind an oil tank; in a 2024 review, another said he permanently fixed issues two other plumbers had already tried and failed to resolve.

Water heaters are the recurring job — standard tank replacements, an emergency middle-of-the-night swap, and a hybrid heat pump water heater install, which lines up with the company's stated Mass Save Authorized Heat Pump Installer and EPA Certified Technician credentials. Boiler repairs, toilet and flange work, a garbage disposal install, and general leak repairs round out the history.

One thing worth knowing before calling: in a 2022 review, a customer described Andrew staying calm through a difficult exchange with a tenant at the property, still going in afterward to check that tenant's own issue despite the friction — a small window into how he handles a tense job site.

There's not much else to flag. Recent reviews have thinned to a couple in the last six months, but nothing written suggests any change in how the work goes. For plumbing or heating work, especially anything urgent, Shalin is worth a call — just confirm scheduling directly, since the reviews suggest he runs the operation solo.

**Strengths:**
- Fast emergency response — repeated same-day or same-hour fixes
- Complex old-house repairs — solved issues other plumbers couldn't
- Licensed master plumber — active MA registration

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts plumber license verified active with the state registry _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 15817-PL-M verified active”
- BBB gives an A+ rating though the business is not BBB-accredited; BBB lists 15 years in business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumber/shalin-plumbing-and-heating-0021-140557) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumber/shalin-plumbing-and-heating-0021-140557) — “BBB profile shows Shalin Plumbing and Heating is not a BBB-accredited business but carries a BBB A+ rating and has been in business for 15 y…”
- Company says it was founded in 2009 and is owner-operated by Master Plumber Andrew Shalin _(confidence: medium)_
  - [Official Website](https://www.shalinplumbing.com) — “Company history (self-reported): Founded in 2009 as a locally owned, owner-operated plumbing and HVAC company serving Malden, Tewksbury, and…”
  - [Official Website](https://www.shalinplumbing.com) — “Ownership (self-reported): Owner-operated, led by Master Plumber Andrew Shalin.”
- Company states it is a Mass Save Authorized Heat Pump Installer and an EPA Certified Technician _(confidence: medium)_
  - [Official Website](https://www.shalinplumbing.com) — “Stated certification/affiliation: EPA Certified Technician”
  - [Official Website](https://www.shalinplumbing.com) — “Stated certification/affiliation: Mass Save Authorized Heat Pump Installer”
- Reviewers repeatedly describe fast same-day or same-hour response to emergencies like burst pipes and water heater failures _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xrd1pUTk1UM05ITkhwTFNYSklhblJmVmtReGJuYxAB!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CAIQACodChtycF9oOlkwZTNMT3NHNHpLSXJIanRfVkQxbnc%7C%7C?hl=en) — “5★ Andrew was a savior for us when our heating tank started leaking over the weekend. We called him first thing in the morning, and he was v…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psYWMweHNiMEZWWTBkQ01FVklabXBoTlRSMVVFRRAB!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CAIQACodChtycF9oOjlac0xsb0FVY0dCMEVIZmphNTR1UEE%7C%7C?hl=en) — “5★ I wanted to share a quick positive experience we had in December with Andrew from Shalin Plumbing & Heating. Our water heater leaked and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VPQ3B5Tk9sci02Nmx3RRAB!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CIHM0ogKEOCpyNOlr-66lwE%7C%7C?hl=en) — “5★ Great emergency service! I found out I had a burst water pipe around 7pm after most places stopped taking calls. But Shalin showed up and…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQdm9XYUFREAE!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CIHM0ogKEICAgIDPvoWaAQ%7C%7C?hl=en) — “5★ I contacted Andrew as we had a leak underneath our kitchen sink. After providing him a couple pictures of underneath the sink, he was abl…”
- Cited for permanently resolving complex old-house plumbing problems other plumbers had failed on _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VLbnZ0THpHcjVTakF3EAE!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CIHM0ogKEKnvtLzGr5SjAw%7C%7C?hl=en) — “5★ Andrew spent half a day working on several plumbing projects at our house. We had a challenging old-house problem of our outdoor water sp…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR6bjl1VHJBRRAB!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CIHM0ogKEICAgIDzn9uTrAE%7C%7C?hl=en) — “5★ Andrew is reliable, very clean, does a beautiful job with complex repair in older homes. He solved issues permanently that other plumbers…”
- Specializes in Plumbing _(confidence: high)_
  - [Official Website](https://www.shalinplumbing.com) — “A locally owned, owner-operated plumbing and HVAC company based in Malden, MA, offering plumbing, heating, and air conditioning installation…”
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 15817-PL-M verified active”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Official Website](https://www.shalinplumbing.com) — “A locally owned, owner-operated plumbing and HVAC company based in Malden, MA, offering plumbing, heating, and air conditioning installation…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKalJISXlMVGhDWlVSRWFqUjRWMmwyV25wbWJtYxAB!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CAIQACodChtycF9oOjJjRHIyLThCZUREajR4V2l2Wnpmbmc%7C%7C?hl=en) — “5★ Boiler repair, same day service. Excellent communication and customer service. Highly recommend.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNfa01qLVFnEAE!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CIHM0ogKEICAgIC_kMj-Qg%7C%7C?hl=en) — “5★ Andrew helped us install a hybrid heat pump water heater. Very good quality of work and we are very happy about the new water heater. Hig…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURodmIzbENnEAE!2m1!1s0x0:0x9dcc8995f48aba35!3m1!1s2@1:CIHM0ogKEICAgIDhvb3lCg%7C%7C?hl=en) — “5★ Contacted Andrew with a boiler problem and he was here and had it fixed within 3 hours at a reasonable cost. Highly recommended.”

## License

Status: **active** (#15817-PL-M, plumber) — verified against the official MA state registry on 2026-07-01, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Shalin%20Plumbing%20%26%20Heating&query_place_id=ChIJfcnw_X9x44kRNbqK9JWJzJ0): 4.9★ from 50 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Shalin%20Plumbing%20%26%20Heating&query_place_id=ChIJfcnw_X9x44kRNbqK9JWJzJ0): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumber/shalin-plumbing-and-heating-0021-140557): Listed on this source
- [Yelp](https://www.yelp.com/biz/shalin-plumbing-and-heating-malden-3): Listed on this source
- [Official Website](https://www.shalinplumbing.com): 15 yrs in business · Self-reported profile and service details
- [Exa](https://reviews.birdeye.com/shalin-plumbing-and-heating-177043400): 5 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Huthifa · 2026-03-11**: Andrew quickly replaced our electric water heater in Melrose on short notice and did an excellent job. Very professional service and the installation was clean and efficient. The price was also very good.
- **5/5 · Google Reviews · Lei Xu · 2026-02-28**: Andrew installed our garbage disposal in Winchester and did a fantastic job. He was punctual, clean, and made sure everything was working perfectly before he left. Recommend to anyone.
- **5/5 · Google Reviews · Himanshu Naik · 2026-02-15**: Andrew was a savior for us when our heating tank started leaking over the weekend. We called him first thing in the morning, and he was very quick in getting back with response. He asked for pictures with model number and also within an hour came back to check personally. He ordered the new tank, bo…
- **5/5 · Google Reviews · Jing Zhang · 2026-01-30**: I wanted to share a quick positive experience we had in December with Andrew from Shalin Plumbing & Heating. Our water heater leaked and died in the middle of a December night. A friend of us recommended him. When he heard we had a baby, he was incredibly responsive. He actually wrapped up his lunch…
- **5/5 · Google Reviews · Cory Garms · 2026-01-05**: Boiler repair, same day service. Excellent communication and customer service. Highly recommend.
- **5/5 · Google Reviews · enrico termale · 2025-09-30**: Andrew did a great job replacing a flange and reinstalling my toilet. He is extremely professional, quick and organized. His prices are fair and I will be definitely be calling him again
- **5/5 · Google Reviews · Tenzin Rabjam · 2025-09-05**: Andrew was great and very professional, he replaced my water heater and fixed the wiring for it. Highly recommend him!
- **5/5 · Google Reviews · Sydney Eve · 2025-07-09**: Great Service from Shalin Plumbing & Heating

Had my water heater replaced by Shalin Plumbing & Heating, and Andrew did a fantastic job. He was on time, professional, and got everything done quickly and cleanly. Explained the process clearly and made sure everything was working perfectly before leav…
- **5/5 · Google Reviews · Isadel Saunter · 2025-05-13**: Andrew spent half a day working on several plumbing projects at our house. We had a challenging old-house problem of our outdoor water spigot inlet being behind our oil tank and a leaky mess, which he expertly problem solved. He communicated clearly, worked carefully, and left everything in great sh…
- **5/5 · Google Reviews · Brian McDonald · 2025-05-11**: Great emergency service! I found out I had a burst water pipe around 7pm after most places stopped taking calls. But Shalin showed up and fixed my pipes, making everything even better than before the break.

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Data freshness: last scanned 2026-07-01T20:58:55.554Z.
Cite as: Shalin Plumbing & Heating — Tavlee (https://tavlee.com/contractor/shalin-plumbing-and-heating-malden)
Source: https://tavlee.com/contractor/shalin-plumbing-and-heating-malden