# Shoreline Pools, Inc. **Trade:** Pool Cleaning · **Address:** 32 American Way, South Dennis, MA 02660 · **Phone:** (508) 432-3445 · **Website:** https://www.shorelinepoolsinc.com/ · **Languages:** English **Rating: 3.9/5** (medium confidence) — from 26 reviews across 7 sources. 88% of sentiment-scored reviews read net-positive. Last 6 months: 13 reviews, 1 negative. ## The honest read Shoreline Pools, Inc. is a South Dennis-based pool company that designs, builds, renovates and services swimming pools across Cape Cod, founded and led by Chris Dittrich, described as the company's founder and president. The business self-reports opening in 2006, though Better Business Bureau records list a 2011 business-start date for the entity, a discrepancy worth asking about. Its Massachusetts Home Improvement Contractor license (#161240) is registry-verified active, and the license holder of record matches this business exactly. The large majority of the 26 reviews on file — 24 of them five stars across Google and Houzz — describe pool construction and renovation projects that came in on time and on budget, with recurring praise for clear communication through design and permitting. Customers repeatedly name Chris and project managers Dillan, Jamie and Justin as attentive points of contact, and several describe multi-year relationships that continued into ongoing weekly maintenance, seasonal pool openings and closings, and liner or plaster repairs, not just a one-time build. A Better Business Bureau A+ rating (the business is not BBB accredited) shows no complaints or government actions on file, and Google reviewers rate the company 4.5 stars from 53 ratings. Recent reviews, though, include one from July 2026 describing a homeowner whose recurring pool problem, first addressed in 2023, went unresolved this year, with Chris reportedly no longer responding to calls, texts or emails mid-summer. Two older reviews, both from 2022, describe a similar pattern: one customer says Chris stopped returning calls entirely after a signed contract, and another says a gunite pool built four years earlier needed a fourth replastering, with the most recent pebble-tec resurfacing leaving visible blotches and streaking the reviewer attributed to acid-washing before the standard cure period. These are a minority of the record, but they cluster around one theme, responsiveness once a job is underway or a repeat issue comes up, and are worth raising directly before booking, especially for post-installation service. For homeowners focused on a new pool build, design and permitting support, and a company with a deep, largely positive review history on Cape Cod, Shoreline Pools has years of track record to back that up. For ongoing service and warranty follow-through, ask current references about responsiveness on repeat issues before signing, and confirm licensing directly with the state given the tenure discrepancy noted above. **Strengths:** - Pool construction quality — reviewers cite on-time, on-budget builds with no surprises - Named staff continuity — Chris, Dillan and others recur across years of reviews - Verified HIC license — registry-active, holder matches this business exactly - Ongoing maintenance relationships — some clients describe years of weekly service and seasonal care - BBB A+ rating — no complaints or government actions on file **Concerns:** - Post-contract responsiveness — two reviews describe being ghosted after payment or a repeat issue - Plastering workmanship — one 2022 review detailed pebble-tec defects and a redo - Tenure claim mismatch — site states 2006 opening, BBB records 2011 **Where sources disagree:** - Tenure: the website states the business opened in 2006 (20 years); BBB records 'Business Started: 1/1/2011' (15 years) — a 5-year discrepancy. - BBB shows an A+ rating while stating the business is NOT a BBB Accredited Business — two separate facts, not a contradiction to resolve. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Founded in 2006 by Chris Dittrich, who remains the company's owner and president (self-reported; BBB lists a 2011 start date for the entity). _(confidence: medium)_ - [Official Website](https://www.shorelinepoolsinc.com) — “Company history (self-reported): Opened in 2006 and has grown into Cape Cod's largest pool builder.” - [Official Website](https://www.shorelinepoolsinc.com) — “Ownership (self-reported): Founded and led by Chris Dittrich, the company's founder and president.” - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/pool-contractors/shoreline-pools-0021-432402) — “BBB profile confirms the business (owner Chris Dittrich) at the same South Dennis address and phone, not accredited but carrying an A+ ratin…” - Massachusetts Home Improvement Contractor license #161240 is registry-verified active, holder of record 'Shoreline Pools Inc' matching this business. _(confidence: high)_ - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 161240 registry-verified active — registry holder of record: SHORELINE POOLS INC” - Google reviews average 4.5 stars from 53 ratings. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Shoreline%20Pools%2C%20Inc.&query_place_id=ChIJr3iklqc_-4kRhMhnuhrpaEU) — “Google: 4.5★ from 53 ratings” - Better Business Bureau grade A+; the business is not a BBB Accredited Business. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/pool-contractors/shoreline-pools-0021-432402) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/pool-contractors/shoreline-pools-0021-432402) — “BBB profile confirms the business (owner Chris Dittrich) at the same South Dennis address and phone, not accredited but carrying an A+ ratin…” - Customers consistently describe on-time, on-budget pool construction with clear communication through design and installation. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCT1RHSkRUMmcxZDFVemNqSmFiblZoVG1OTFIzYxAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOlBOTGJDT2g1d1UzcjJabnVhTmNLR3c%7C%7C?hl=en) — “5★ Chris and his team at Shoreline installed a Gunite pool for me this summer and we couldn't be happier with the results. His team helped u…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21saU9XcGliVXR0VGtWT1lUQkhVazFPTFVWNGJHYxAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOmliOWpibUttTkVOYTBHUk1OLUV4bGc%7C%7C?hl=en) — “5★ We as a family recommend Shoreline Pools and their excellent staff to build and design your pool. They are as professional as you will fi…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xNMFVHaERkVUo2V0VaV2VqRnBSakJuWWtwMk1rRRAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOlM0UGhDdUJ6WEZWejFpRjBnYkp2MkE%7C%7C?hl=en) — “5★ I hired Shoreline Pools to assist with the design and installation of my pool 6 years ago. The whole process from start to finish was se…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkMmNsWTRWekJWUjFSME5uRnZVMUY2YWxBMGJIYxAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOld2clY4VzBVR1R0NnFvU1F6alA0bHc%7C%7C?hl=en) — “5★ We couldn’t be happier with the work the Shoreline Pools team did installing our pool. From design, construction and now service, everyth…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURYeWNIOHlBRRAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CIHM0ogKEICAgIDXycH8yAE%7C%7C?hl=en) — “5★ This is truly the most professional company I have ever dealt with. I have done 3 pool installations over the years at different houses,…” - Several long-tenured customers describe years of ongoing weekly maintenance, seasonal openings/closings, and repair service after the initial build. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xNMFVHaERkVUo2V0VaV2VqRnBSakJuWWtwMk1rRRAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOlM0UGhDdUJ6WEZWejFpRjBnYkp2MkE%7C%7C?hl=en) — “5★ I hired Shoreline Pools to assist with the design and installation of my pool 6 years ago. The whole process from start to finish was se…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Cb2RYUnRXbmRTTmxRNVdUaGllR05MT1habk0xRRAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOnBodXRtWndSNlQ5WThieGNLOXZnM1E%7C%7C?hl=en) — “5★ Shoreline is an exceptional company that appreciates the customer at a very high level. They attend to our pool weekly and are always pro…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxbFZsaHhSbW8yZW1aSFF6aFRXVk5CVUVKc2JXYxAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOi1lVlhxRmo2emZHQzhTWVNBUEJsbWc%7C%7C?hl=en) — “5★ We’ve been using Shoreline Pools for years, and once again they exceeded our expectations. They recently installed a new liner for our po…” - [Houzz](https://www.houzz.com/professionals/swimming-pool-builders/shoreline-pools-inc-pfvwus-pf~506844700) — “5★ Shoreline Pool built my Cape house pool on time and on budget. I had several quotes and Shoreline by far gave me the most bang for my buc…” - Two reviews, from 2026 and 2022, describe the owner becoming unresponsive after a signed contract or during a recurring service issue. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twV04xVTVOVkowTFhKTVgxVndXR0ZaYlhOSFdFRRAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOkpWN1U5NVJ0LXJMX1VwWGFZbXNHWEE%7C%7C?hl=en) — “1★ we had chris team come build our pool in 2021 and had a small problem in 2023 he was attentive and came when he could we had the same pro…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPMWZfZS1RRRAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CIHM0ogKEICAgIDO1f_e-QE%7C%7C?hl=en) — “1★ At first Chris was awesome, very professional. Came at the following day and gave us a quote, explained every single detail..And we decid…” - A 2022 review describes defective pebble-tec plastering requiring multiple redos, attributed to acid-washing before the standard cure period. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlci1YWkt3EAE!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CIHM0ogKEICAgIDer-XZKw%7C%7C?hl=en) — “1★ Why can't I give zero stars? 4 years ago, in 9" of snow Shoreline Pools built my gunite pool, this spring they replastered it for the 4t…” - Pool design and construction, including gunite pools. _(confidence: high)_ - [Official Website](https://www.shorelinepoolsinc.com) — “Cape Cod pool company that designs, builds, renovates and services swimming pools, including leak detection and repair.” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCT1RHSkRUMmcxZDFVemNqSmFiblZoVG1OTFIzYxAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOlBOTGJDT2g1d1UzcjJabnVhTmNLR3c%7C%7C?hl=en) — “5★ Chris and his team at Shoreline installed a Gunite pool for me this summer and we couldn't be happier with the results. His team helped u…” - Pool liner replacement and plaster/pebble-tec resurfacing. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxbFZsaHhSbW8yZW1aSFF6aFRXVk5CVUVKc2JXYxAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOi1lVlhxRmo2emZHQzhTWVNBUEJsbWc%7C%7C?hl=en) — “5★ We’ve been using Shoreline Pools for years, and once again they exceeded our expectations. They recently installed a new liner for our po…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlci1YWkt3EAE!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CIHM0ogKEICAgIDer-XZKw%7C%7C?hl=en) — “1★ Why can't I give zero stars? 4 years ago, in 9" of snow Shoreline Pools built my gunite pool, this spring they replastered it for the 4t…” - Weekly pool maintenance, seasonal openings/closings, and leak detection and repair. _(confidence: high)_ - [Official Website](https://www.shorelinepoolsinc.com) — “Cape Cod pool company that designs, builds, renovates and services swimming pools, including leak detection and repair.” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Cb2RYUnRXbmRTTmxRNVdUaGllR05MT1habk0xRRAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOnBodXRtWndSNlQ5WThieGNLOXZnM1E%7C%7C?hl=en) — “5★ Shoreline is an exceptional company that appreciates the customer at a very high level. They attend to our pool weekly and are always pro…” - Specializes in Pool Cleaning _(confidence: high)_ - [Official Website](https://www.shorelinepoolsinc.com) — “Cape Cod pool company that designs, builds, renovates and services swimming pools, including leak detection and repair.” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Cb2RYUnRXbmRTTmxRNVdUaGllR05MT1habk0xRRAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOnBodXRtWndSNlQ5WThieGNLOXZnM1E%7C%7C?hl=en) — “5★ Shoreline is an exceptional company that appreciates the customer at a very high level. They attend to our pool weekly and are always pro…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxbFZsaHhSbW8yZW1aSFF6aFRXVk5CVUVKc2JXYxAB!2m1!1s0x0:0x4568e91aba67c884!3m1!1s2@1:CAIQACodChtycF9oOi1lVlhxRmo2emZHQzhTWVNBUEJsbWc%7C%7C?hl=en) — “5★ We’ve been using Shoreline Pools for years, and once again they exceeded our expectations. They recently installed a new liner for our po…” - [Houzz](https://www.houzz.com/professionals/swimming-pool-builders/shoreline-pools-inc-pfvwus-pf~506844700) — “5★ Shoreline Pool built my Cape house pool on time and on budget. I had several quotes and Shoreline by far gave me the most bang for my buc…” ## License Status: **active** (#161240, hic) — verified against the official MA state registry on 2026-08-23, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Shoreline%20Pools%2C%20Inc.&query_place_id=ChIJr3iklqc_-4kRhMhnuhrpaEU): 4.5★ from 53 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Shoreline%20Pools%2C%20Inc.&query_place_id=ChIJr3iklqc_-4kRhMhnuhrpaEU): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/pool-contractors/shoreline-pools-0021-432402): Listed on this source - [Yelp](https://www.yelp.com/biz/shoreline-pools-south-dennis): Listed on this source - [Official Website](https://www.shorelinepoolsinc.com): 20 yrs in business · Self-reported profile and service details - [Houzz](https://www.houzz.com/professionals/swimming-pool-builders/shoreline-pools-inc-pfvwus-pf~506844700): 5.0★ from 1 ratings - [Exa](https://www.shorelinepoolsinc.com/): 0 web mentions across the open web (each linked to its source) ## Recent reviews - **5/5 · Google Reviews · Adam Finkel · 2026-07-29**: Chris and his team at Shoreline installed a Gunite pool for me this summer and we couldn't be happier with the results. His team helped us with the planning stage, start to finish and executed on time and on budget. We started May 15th and were swimming by august 1st. They also handled a very diff… - **5/5 · Google Reviews · Maria Ippolito · 2026-07-17**: Shoreline pools has been a pleasure to work with from start to finish. The staff is professional and knowledgeable. They stand behind their work and have been available to assist with any questions we have had. After our experience I would recommend them to anyone. - **5/5 · Google Reviews · Joseph Duggan · 2026-07-13**: We purchased a home in Chatham 18 months ago. As part of the process we wanted certainty we could build a pool. Shoreline was incredibly helpful through every stage of approval, design, installation and service. Special kudos to Dillan for all the help through design and installation. We are ver… - **1/5 · Google Reviews · Hailey Pereira · 2026-07-10**: we had chris team come build our pool in 2021 and had a small problem in 2023 he was attentive and came when he could we had the same problem again this year; chris told us he would come by the house and still no one still has shown up and now fully ghosted us and not answer our phone calls,texts,an… - **5/5 · Google Reviews · Barry Oneil · 2026-07-06**: We as a family recommend Shoreline Pools and their excellent staff to build and design your pool. They are as professional as you will find and pay attention to every detail along the way until the project is complete. Our pool came out better than we ever imagined !The staff are very easy to work w… - **5/5 · Google Reviews · Daniel Perullo · 2026-07-01**: I hired Shoreline Pools to assist with the design and installation of my pool 6 years ago. The whole process from start to finish was seamless. From meeting with Chris initially and working with his team, I was impressed with the professionalism and follow-up. All work with completed in a timely … - **5/5 · Google Reviews · Khachik Hunanyan · 2026-06-25**: Had Shoreline pools build us a new pool at our new house in Sandwich. Chris (owner) met us to explain every option , helped with designing entire back yard Project manager always available and knowledgeable. Project completed as promised , couldn’t be happier Highly recommend - **5/5 · Google Reviews · Mike Belkner · 2026-06-22**: The best decision I made was to select Shoreline Pools to install an inground pool at our house on the Cape. Their expertise and experience in designing a beautiful landscape around the pool went beyond what I could have envisioned. And there were no surprises. The finished product looks exactly ho… - **5/5 · Google Reviews · Mike Sorabella · 2026-06-19**: We couldn’t be happier with the work the Shoreline Pools team did installing our pool. From design, construction and now service, everything has exceeded our expectations. Our project with Shoreline came in right on budget and on time. - **5/5 · Google Reviews · Maria Ronga · 2026-06-17**: Shoreline is an exceptional company that appreciates the customer at a very high level. They attend to our pool weekly and are always professional and thorough. What is most impressive is their communication style. I get a response within an hour or so anytime I’ve reached out with a question. We fe… --- Data freshness: last scanned 2026-08-23T21:29:46.216Z. Cite as: Shoreline Pools, Inc. — Tavlee (https://tavlee.com/contractor/shoreline-pools-inc-south-dennis) Source: https://tavlee.com/contractor/shoreline-pools-inc-south-dennis