--- title: "Signature Masonry Inc." description: "An $800 deposit dispute is the main concern raised in a January 2026 Angi review of Signature Masonry Inc. The customer said they hired the company to repa" doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Signature Masonry Inc. **Trade:** Masonry · **Address:** Palmer, MA · **Phone:** (413) 813-1893 · **Languages:** English **Rating: 1.5/5** (low confidence) — from 5 reviews across 3 sources. 60% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read An $800 deposit dispute is the main concern raised in a January 2026 Angi review of Signature Masonry Inc. The customer said they hired the company to repair a chimney, delayed the work, then decided against it. They described the deposit as refundable and said the company stopped responding without returning it. BBB gives the company a C+ grade and lists one complaint. Older customers described completed work they were pleased with. In an August 2018 Angi review, a customer said Signature rebuilt a chimney while Dave Lane Building and Remodeling handled roof repairs and replacement. Signature showed them brick options, and the customer praised the finished chimney's appearance. A June 2018 reviewer also praised the price and said the company completed urgently needed work. A June 2023 Angi reviewer described a large asphalt driveway project. They credited salesman Jacob Q. with a price they liked and an accurate timeline, then said the crew arrived on time and finished in less than a day. Angi's four ratings average 4.0 stars, with three five-star ratings and one one-star rating. Its service listing includes masonry repairs, retaining walls and concrete work. **Strengths:** - Chimney rebuilding — a 2018 customer praised brick choices and the finished appearance - Driveway completion — a 2023 customer reported completion in less than a day **Concerns:** - Deposit dispute — a January 2026 customer reported an unreturned refundable $800 deposit - BBB grade — C+ with one complaint listed ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - In a January 2026 Angi review, a customer said a refundable $800 deposit was not returned after they delayed and then cancelled planned chimney work, and that the company stopped responding. _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “If I could review and give 0 stars I would! This business cheated us out of our $800 deposit. We hired Signature to repair our chimney but w…” - BBB gives the company a C+ grade and lists one complaint. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/palmer/profile/mason-contractors/signature-masonry-inc-0261-326410) — “1 complaint(s) on file (count only)” - [Better Business Bureau](https://www.bbb.org/us/ma/palmer/profile/mason-contractors/signature-masonry-inc-0261-326410) — “Better Business Bureau grade: C+” - An August 2018 Angi reviewer praised a chimney rebuild and said Signature provided brick options while coordinating with a separate roof contractor. _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Masonry work was outstanding. Signature Masonry came out and worked flawlessly with Dave Lane Building and Remodeling who was doing a repair…” - A June 2023 Angi reviewer said the crew arrived on time and completed a large asphalt driveway project in less than a day. _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Salesman Jacob Q. offered a very good price to redo my large asphalt driveway as well as providing a very accurate timeline. The Signature c…” - A June 2018 Angi reviewer praised the price and completion of urgently needed work. _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “From start to finish this company was amazing. Very professional and a great price. They helped me out in a pinch. I needed the work done ri…” - Angi lists masonry repairs, retaining-wall installation and concrete work among the company's offerings. _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Services offered (Angi): Brick and Stone Flatwork - Repair - For Business, Concrete - Delivery, Interlocking Pavers for Patios, Walks & Step…” - Angi reports a 4.0-star average from four ratings: 75% five-star and 25% one-star. _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Angi star distribution: 75% 5★ · 25% 1★ (of 4 ratings)” - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Angi: 4.0★ from 4 ratings” - Specializes in Masonry _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Services offered (Angi): Brick and Stone Flatwork - Repair - For Business, Concrete - Delivery, Interlocking Pavers for Patios, Walks & Step…” - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Masonry work was outstanding. Signature Masonry came out and worked flawlessly with Dave Lane Building and Remodeling who was doing a repair…” - Specializes in Chimney Services _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “If I could review and give 0 stars I would! This business cheated us out of our $800 deposit. We hired Signature to repair our chimney but w…” - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Masonry work was outstanding. Signature Masonry came out and worked flawlessly with Dave Lane Building and Remodeling who was doing a repair…” - Also offers Paving _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm) — “Salesman Jacob Q. offered a very good price to redo my large asphalt driveway as well as providing a very accurate timeline. The Signature c…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://madpl.mylicense.com/Verification/ ## Sources - [Local News](https://dailyinterlake.com/news/2026/feb/13/history-talk-explores-the-beginnings-of-kalispell/): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/palmer/profile/mason-contractors/signature-masonry-inc-0261-326410): Listed on this source - [Angi](https://www.angi.com/companylist/us/ma/palmer/signature-masonry-inc-reviews-9506027.htm): 4.0★ from 4 ratings ## Recent reviews - **Angi · ANDREA K. · 2026-01-01**: If I could review and give 0 stars I would! This business cheated us out of our $800 deposit. We hired Signature to repair our chimney but when we delayed the work and then ultimately decided not to do the work, they ghosted us and did not return our refundable deposit. DO NOT HIRE THIS BUSINESS. - **Angi · Shelley S. · 2023-06-01**: Salesman Jacob Q. offered a very good price to redo my large asphalt driveway as well as providing a very accurate timeline. The Signature crew arrived on time and completed the project in less than a day. They were very courteous and efficient. - **Angi · Bob B. · 2018-08-01**: Masonry work was outstanding. Signature Masonry came out and worked flawlessly with Dave Lane Building and Remodeling who was doing a repair and replacement on our roof. They came out and showed us a whole bunch of brick options and ultimately rebuilt our chimney so it looks fantastic from the stree… - **Angi · Zackary H. · 2018-06-01**: From start to finish this company was amazing. Very professional and a great price. They helped me out in a pinch. I needed the work done right away and they pulled it off for me! I’d highly recommend them!!!! Awesome work!!! - **Better Business Bureau · Andrea K**: Do not hire this mason!We paid this mason $800 deposit for work that was never completed and the deposit was never returned. --- Data freshness: last scanned 2026-10-01T00:11:08.250Z. Cite as: Signature Masonry Inc. — Tavlee (https://tavlee.com/contractor/signature-masonry-inc-palmer) Source: https://tavlee.com/contractor/signature-masonry-inc-palmer ## Sitemap [Full site index](https://tavlee.com/sitemap.md)