---
title: "Signature Pools Inc"
description: "In 2024, a customer said that after Signature Pools opened their pool, Will showed up with scuba gear and spent hours buffing calcium crystals off the pool"
doc_version: "2026-10-19"
last_updated: "2026-10-19"
---

# Signature Pools Inc

**Trade:** Pool Cleaning · **Address:** 2 Reynolds St, Norwalk, CT 06855 · **Phone:** (203) 297-9749 · **Website:** https://www.signaturepoolsinc.com/ · **Languages:** English

**Rating: 2.9/5** (medium confidence) — from 11 reviews across 7 sources.
55% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

In 2024, a customer said that after Signature Pools opened their pool, Will showed up with scuba gear and spent hours buffing calcium crystals off the pool walls, and that the company did not charge extra. That 2024 customer wrote that the same company built the pool and maintains it. The website lists Norwalk as its service area, and the company holds 3.4 stars from 21 Google ratings.

A 2022 customer said the company fixed their heaters and cleaned their pool without asking for extra pay, while noting that communication was difficult at first. A 2023 customer said Michael Iacono and his team ran the project on time and within budget. In 2026, a customer wrote that Michael brought his crew and heavy equipment out to dig snowed-in families out during the "Blizzard of ’26" in North Wilton.

In 2023, a customer said a pool cover promised since May 2022 had not arrived, the water supply to the new pool was never hooked up, and their pumps were damaged. In 2022, a customer whose pool the company installed six years earlier said the border tiles periodically fall off and that three months of calls to have the mason reset them brought no callback. In 2022, a customer said that a year after the pool was built there was no permit and the pool wall was rusting. In 2023, a customer said the company put chlorine in their salt pool because it could not find salt, and family members got irritated eyes. In 2025, a customer said multiple messages about a proposal went unanswered.

Connecticut lists its home improvement contractor registration, HIC.0578007, as active, held by Signature Pools Inc; its Rhode Island registration, GC-26951, is listed as invalid.

**Strengths:**
- A pool wall buffing — a 2024 customer said it was done at no extra charge
- Pool heater repair — a 2022 customer said heaters were fixed and the pool cleaned

**Concerns:**
- Unanswered messages — a 2025 customer said proposal questions went unanswered
- Loose border tiles — a 2022 customer said tiles fall off and went unrepaired
- Unfinished new pool — a 2023 customer said cover and water hookup never came
- Chlorine in salt pool — a 2023 customer said it irritated family members' eyes

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- In 2024 a customer said a technician buffed calcium crystals off their pool walls in scuba gear at no extra charge _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUdnVPT2VBEAE!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgIDTvuOOeA%7C%7C?hl=en-US) — “5★ I often wonder what makes a business successful. What’s the secret sauce, so to speak? Well, today I saw firsthand that a business that g…”
- In 2022 a customer said the company fixed their pool heaters and cleaned the pool _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXamQtSk13EAE!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgIDWjd-JMw%7C%7C?hl=en-US) — “5★ One of the best companies to date. Communication was difficult at first but then after they were able to solve my issue with my pool. Eve…”
- Pool installation, per a 2022 customer whose pool the company installed _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1b2VfSnZBRRAB!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgIDuoe_JvAE%7C%7C?hl=en-US) — “1★ Signature installed our pool 6 years ago.  The construction was of good quality with the exception of the border tiles which periodically…”
- 3.4 stars from 21 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Signature%20Pools%20Inc&query_place_id=ChIJ18kDNtEf6IkRFknKDGOJg1M) — “Google: 3.4★ from 21 ratings”
- The website lists Norwalk as its service area _(confidence: medium)_
  - [Official Website](https://www.signaturepoolsinc.com) — “Stated service area (self-reported): Norwalk”
- In 2023 a customer said a promised pool cover never arrived, the water supply was not hooked up and pumps were damaged _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlMktxcjFnRRAB!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgIDe2Kqr1gE%7C%7C?hl=en-US) — “1★ Warning! Do not use this company under any circumstances. Manager Joe and Bruno are completely unresponsive. They won’t return calls or t…”
- In 2022 a customer said loose border tiles went unrepaired after three months of calls _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1b2VfSnZBRRAB!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgIDuoe_JvAE%7C%7C?hl=en-US) — “1★ Signature installed our pool 6 years ago.  The construction was of good quality with the exception of the border tiles which periodically…”
- In 2022 a customer reported no permit and a rusting pool wall a year after the build _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURhbHZueW1nRRAB!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgIDalvnymgE%7C%7C?hl=en-US) — “1★ A year after built, no permit. Pool wall is rusting, still waiting for a response and action plan. Either receiving excises or no respons…”
- In 2023 a customer said chlorine was put in their salt pool _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNacEl6MHpnRRAB!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgICZpIz0zgE%7C%7C?hl=en-US) — “3★ They put chlorine in our salt pool causing people in my family to get irritated eyes because we’re allergic to a lot of chlorine and ther…”
- In 2025 a customer said messages about a proposal went unanswered _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3OXVYRGZREAE!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgMCw9uXDfQ%7C%7C?hl=en-US) — “2★ i left multiple messages with no response on questions i have on a proposal they sent me.

i guess they don't need or want new customers.”
- Connecticut lists its home improvement contractor registration, HIC.0578007, as active, held by Signature Pools Inc; its Rhode Island registration, GC-26951, is listed as invalid. _(confidence: high)_
  - [State License Registry](https://crb.ri.gov/search/contractor-search) — “RI hic license GC-26951 registry-verified expired (registry's own word: "INVALID") — registry holder of record: SIGNATURE POOLS INC”
  - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0578007 registry-verified active — registry holder of record: SIGNATURE POOLS INC”
- Specializes in Pool Cleaning _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUdnVPT2VBEAE!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgIDTvuOOeA%7C%7C?hl=en-US) — “5★ I often wonder what makes a business successful. What’s the secret sauce, so to speak? Well, today I saw firsthand that a business that g…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXamQtSk13EAE!2m1!1s0x0:0x538389630cca4916!3m1!1s2@1:CIHM0ogKEICAgIDWjd-JMw%7C%7C?hl=en-US) — “5★ One of the best companies to date. Communication was difficult at first but then after they were able to solve my issue with my pool. Eve…”

## License

Status: **active** (#HIC.0578007, hic) — verified against the official CT state registry on 2026-10-20, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Signature%20Pools%20Inc&query_place_id=ChIJ18kDNtEf6IkRFknKDGOJg1M): 3.4★ from 21 ratings
- [BuildZoom](https://www.buildzoom.com/contractor/signature-pools-inc): Listed on this source
- [Official Website](https://www.signaturepoolsinc.com): Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Signature%20Pools%20Inc&query_place_id=ChIJ18kDNtEf6IkRFknKDGOJg1M): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ct/norwalk/profile/pool-contractors/signature-pools-inc-0111-87049132): Listed on this source
- [Procore Construction Network](https://network.procore.com/p/signature-pools-inc-norwalk): Listed on this source
- [Local News](https://www.poolmagazine.com/pool-builder/industry-profiles-bob-mellon-signature-pools-spa-inc/): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · 337 Management, LLC. · 2026-03-03**: This is NOT a pool review — this is a character review.
I’m writing about Signature Pools, their leadership, and their team during the “Blizzard of ’26” in North Wilton.
One of my neighbor’s landscapers called his friend Michael at Signature Pools after realizing he couldn’t reach several of his cli…
- **2/5 · Google Reviews · Anthony D'Ambrosio · 2025-03-18**: i left multiple messages with no response on questions i have on a proposal they sent me.

i guess they don't need or want new customers.
- **5/5 · Google Reviews · Peter Capozzi · 2024-05-25**: I often wonder what makes a business successful. What’s the secret sauce, so to speak? Well, today I saw firsthand that a business that goes the extra mile without a customer even asking is one that will always win. Signature Pools opened our pool yesterday. There were these calcium crystals stuck t…
- **5/5 · Google Reviews · Gamez · 2023-11-16**: The best
- **3/5 · Google Reviews · Lara McComiskey · 2023-09-04**: They put chlorine in our salt pool causing people in my family to get irritated eyes because we’re allergic to a lot of chlorine and there reason for putting chlorine is that they couldn’t find salt they were amazing up to two years ago
- **5/5 · Google Reviews · Rahul Gupta · 2023-08-05**: Michael Iacono and his team are very responsive , run the project ontime and within Budget !
- **1/5 · Google Reviews · M Bysshe · 2023-05-16**: Warning! Do not use this company under any circumstances. Manager Joe and Bruno are completely unresponsive. They won’t return calls or talk to their customers. We were promised a pool cover since May 2022. It’s October 1st, they blame it on supply chain issues, but they don’t really care. Still no …
- **1/5 · Google Reviews · Cornie Thornburgh · 2022-08-22**: Signature installed our pool 6 years ago.  The construction was of good quality with the exception of the border tiles which periodically fall off.  Signature had me order a pool cover for winterization and then told me not cover the pool in the winter as they say it will cause more tiles to fall of…
- **1/5 · Google Reviews · Agnes Temerowski · 2022-07-01**: A year after built, no permit. Pool wall is rusting, still waiting for a response and action plan. Either receiving excises or no response at all.
- **5/5 · Google Reviews · David H · 2022-05-10**: Fast and responsive. Great service.

---

Data freshness: last scanned 2026-10-13T14:42:04.193Z.
Cite as: Signature Pools Inc — Tavlee (https://tavlee.com/contractor/signature-pools-inc-norwalk)
Source: https://tavlee.com/contractor/signature-pools-inc-norwalk

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