# Sila Heating, Air Conditioning, Plumbing & Electrical

**Trade:** HVAC / Heating & Cooling · **Address:** 12 Oakland Ave #4, Stoneham, MA 02180, USA · **Phone:** (781) 817-3555 · **Website:** https://boston.sila.com/?utm_source=google&utm_medium=organic&utm_campaign=GBP&utm_content=Stoneham · **Languages:** English

**Rating: 2.0/5** (high confidence) — from 918 reviews across 8 sources.
82% of sentiment-scored reviews read net-positive. Last 6 months: 436 reviews, 19 negative.

## The honest read

Sila Heating, Air Conditioning, Plumbing & Electrical is a Stoneham-based HVAC shop that reads like two different businesses depending on where you look — a wall of five-star Google reviews naming individual technicians, and a Reddit reputation that calls the company "the worst" or "a scam" nearly every time it comes up.

The volume backing the good side is real: Google shows 4.8★ across 4,823 ratings, HomeAdvisor and Angi both show 4.7★ from roughly 4,800 ratings apiece, and in the past six months alone 446 new reviews have landed with only 19 negative. Recent visits keep describing the same kind of call — Zane walking a longtime customer through refrigerant-phaseout changes during an AC tune-up, Pat C getting a system running "as good as new" in a few hours. A February 2026 review described a furnace call answered at 8 a.m. the morning after it died, the technician diagnosing a cracked heat exchanger on the spot.

Off the review platforms, the story sours. Reddit threads in r/boston, r/CambridgeMA, r/SalemMA and elsewhere return to the same complaints year after year — pricing called "double the competitors," blanket warnings to avoid the company, and repeated claims that service slipped after a private-equity or Goldman Sachs ownership change. A few of those threads describe a specific pattern: a technician pushes a full system replacement, then a second opinion finds a minor fix would do — one 2024 commenter says a $15,000 new-unit quote turned out to be a flame sensor that just needed cleaning.

A handful of individual accounts are worth reading before booking anything large. A 2024 Angi review describes a $1,200 charge to swap a $299 kitchen faucet with no itemized invoice. A HomeAdvisor review describes a roughly $107,000 heat pump installation that stretched from a two-month estimate to eight months after an electrical design violated Somerville's setback code. And a November 2025 Google review alleges a technician showed an elderly relative a furnace photo that wasn't from that visit and shut off her gas over a claimed carbon monoxide leak during a cold snap.

For a routine repair or maintenance call, the sheer number of specific, technician-level compliments here is hard to dismiss. For anything bigger — a full system swap, a large install — get a second quote and ask exactly what the diagnosis found before signing off.

**Strengths:**
- Named technicians — repeated praise for thorough, professional visits
- Fast emergency response — next-morning fix for a no-heat call
- Clear explanations — techs walk customers through repair options

**Concerns:**
- Steep upsell pattern — customers report unneeded full-system replacement pitches
- Costly small jobs — a $1,200 faucet swap drew an overpriced complaint
- Elderly-customer scare tactic — alleged fake photo and false CO warning
- Harsh Reddit reputation — repeated scam/price-gouge warnings across threads
- Post-acquisition complaints — customers tie service decline to a private-equity buyout
- Long, troubled install — one heat pump job ran months late with code issues

**Where sources disagree:**
- Platform star aggregates (Google 4.8★/4,823 ratings; HomeAdvisor and Angi 4.7★/4,795 ratings each) sit far above the tone of organic Reddit mentions, which are overwhelmingly negative on pricing and, more recently, on service after a reported private-equity acquisition.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Multiple 2026 Google reviews credit named technicians (Zane, Roy, Pat C) with thorough, professional visits and clear explanations of the work. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsaVVsSmxaMkpDV0RWNVJIZFFVSHBEVm1wblJWRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOkliUlJlZ2JCWDV5RHdQUHpDVmpnRVE%7C%7C?hl=en) — “5★ I have been a Sila customer for 11 years and have liked every technician who has come to my home. Zane, who came to do my AC annual maint…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGbmJHdExTMVJTU2tKbk5rSjNjVkZTVXpoV2NHYxAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOkFnbGtLS1RSSkJnNkJ3cVFSUzhWcGc%7C%7C?hl=en) — “5★ Roy was an absolute dream. He came on time in the morning as we had requested with our schedule and was kind and polite and loved our dog…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2prMlZ6aExVa3RmV2xsck1sRjNNblJyUTJ0UmIyYxAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOjk2VzhLUktfWllrMlF3MnRrQ2tRb2c%7C%7C?hl=en) — “5★ The Sila tech Pat C showed up and got right to work. After a  couple/ few hours system was repaired and as good as new. Pat was efficient…”
- A February 2026 review describes a no-heat call answered at 8 a.m. the morning after it was placed, with the technician diagnosing a cracked heat exchanger on the spot. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsNmQxSk9SVFkwVEZGaFEwRlJMVE5XYVU4NFUwRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOkl6d1JORTY0TFFhQ0FRLTNWaU84U0E%7C%7C?hl=en) — “5★ Sila has been the most reliable heating /cooling company we have encountered in the Boston area.  Can’t seem to get ahold of anyone willi…”
- A HomeAdvisor review describes a roughly $107,000 heat pump installation that ran from a 2-month quote to 8 months, citing an electrical design that violated Somerville setback code and a lengthy utility resubmission delay. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.silaheatingcoolingplumbingandelectrical.159506537.html) — “1★ NETR (now Sila/Goldman Sachs) heat pump installation on triple-decker. ~$107k, quoted 2 months, took 8 months. - Design Error: Original e…”
- A 2024 Angi reviewer reports being charged $1,200 to replace a $299 kitchen faucet with no itemized breakdown of labor and materials. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/stoneham/sila-heating%2C-cooling%2C-plumbing-and-electrical-reviews-91644.htm) — “1★ OVERPRICED. I recently had my kitchen faucet replaced with a chrome Kohler faucet (same one sold at HomeDepot for $299). The plumber took…”
- A November 2025 Google review alleges a technician showed an elderly relative a furnace photo that was not from that visit and shut off her gas over a claimed carbon monoxide leak during a cold week. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRNFdVVk9iM293YkhacE9ITXdlVkptZFVsVFgzYxAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOjQ4WUVOb3owbHZpOHMweVJmdUlTX3c%7C%7C?hl=en) — “1★ My mother had her annual maintenance appointment and it went awful! This company showed a fake picture of my elderly mother’s furnace and…”
- Reddit commenters across multiple Massachusetts subreddits repeatedly call the company overpriced or a scam, several tying it to a private-equity or Goldman Sachs ownership change. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wWmJYVnZSa2Q0UVMxWFR6bGFaakJ2ZWxsNlRGRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOmpZbXVvRkd4QS1XTzlaZjBvell6TFE%7C%7C?hl=en) — “1★ Stay away from this company!
I had an AC system installed in 2023 and they were good. Since then, they have been purchased by private equ…”
  - [reddit.com](https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lewh6hh/) — “r/boston — Sila is the worst. They price gouge on everything.”
  - [reddit.com](https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lewhv4u/) — “r/boston — Sila is a scam company owned by a private equity group,”
  - [reddit.com](https://www.reddit.com/r/massachusetts/comments/1vki9pr/metrowest_minisplit_installers/p2tmg0u/) — “r/massachusetts — Sila is owned by Goldman Sachs. Don’t hire them for anything.”
- Separate 2024 Reddit accounts describe a technician recommending a full system replacement that a second opinion found unnecessary, once pricing a $15,000 new unit over what turned out to be a flame sensor cleaning. _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lf0dq2c/) — “r/boston — I once called Sila when my heat was not working. The guy came out and told me that my entire HVAC system needed to be replaced be…”
  - [reddit.com](https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lf31ixi/) — “r/boston — Lol i had sila come in for a diagnosis bc my furnace went out in march. Tried to upsell me 15k for a new unit or 5k for a new con…”
- A Google reviewer reports an annual service check cancelled three times two years in a row after the company changed ownership. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wWmJYVnZSa2Q0UVMxWFR6bGFaakJ2ZWxsNlRGRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOmpZbXVvRkd4QS1XTzlaZjBvell6TFE%7C%7C?hl=en) — “1★ Stay away from this company!
I had an AC system installed in 2023 and they were good. Since then, they have been purchased by private equ…”
- Held slightly below the anchor. The anchor already weighs the sharply negative, cross-subreddit Reddit sentiment against the much higher platform star averages, but the packet shows a specific, independently-corroborated pattern across years and sources — upsell-then-second-opinion accounts, private-equity-ownership complaints, and an elderly-customer scare-tactic allegation — that a per-comment weighing does not fully capture as a recurring practice. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRNFdVVk9iM293YkhacE9ITXdlVkptZFVsVFgzYxAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOjQ4WUVOb3owbHZpOHMweVJmdUlTX3c%7C%7C?hl=en) — “1★ My mother had her annual maintenance appointment and it went awful! This company showed a fake picture of my elderly mother’s furnace and…”
  - [reddit.com](https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lewh6hh/) — “r/boston — Sila is the worst. They price gouge on everything.”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.silaheatingcoolingplumbingandelectrical.159506537.html) — “1★ NETR (now Sila/Goldman Sachs) heat pump installation on triple-decker. ~$107k, quoted 2 months, took 8 months. - Design Error: Original e…”
  - [reddit.com](https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lf31ixi/) — “r/boston — Lol i had sila come in for a diagnosis bc my furnace went out in march. Tried to upsell me 15k for a new unit or 5k for a new con…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsaVVsSmxaMkpDV0RWNVJIZFFVSHBEVm1wblJWRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOkliUlJlZ2JCWDV5RHdQUHpDVmpnRVE%7C%7C?hl=en) — “5★ I have been a Sila customer for 11 years and have liked every technician who has come to my home. Zane, who came to do my AC annual maint…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wWmJYVnZSa2Q0UVMxWFR6bGFaakJ2ZWxsNlRGRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOmpZbXVvRkd4QS1XTzlaZjBvell6TFE%7C%7C?hl=en) — “1★ Stay away from this company!
I had an AC system installed in 2023 and they were good. Since then, they have been purchased by private equ…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wTWRtOVZWVE5rWW5kdFZ6ZG9NSE5NVmpSS1FXYxAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOmpMdm9VVTNkYndtVzdoMHNMVjRKQWc%7C%7C?hl=en) — “3★ What an absolute joke.

My AC has been out of service due to a leak. The leak was diagnosed, but not located, on 6/11. A follow up appoin…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Nd1lYWmhNMk5TUkdWaFNGQXdUME50VjNKa1UxRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOmMwYXZhM2NSRGVhSFAwT0NtV3JkU1E%7C%7C?hl=en) — “5★ We came home one night in April to a cold house. We turned the heat on. It would start running but would shut off after 2-5 min. Went on …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4WVlVMVBORzFQUjBoNmFYVmllWGRsV1RaV2NVRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOkxYYU1PNG1PR0h6aXVieXdlWTZWcUE%7C%7C?hl=en) — “5★ 5/2026: Brian from Sila was excellent to work with. He came out to troubleshoot a cooling issue with our HVAC system and quickly identifi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsNmQxSk9SVFkwVEZGaFEwRlJMVE5XYVU4NFUwRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOkl6d1JORTY0TFFhQ0FRLTNWaU84U0E%7C%7C?hl=en) — “5★ Sila has been the most reliable heating /cooling company we have encountered in the Boston area.  Can’t seem to get ahold of anyone willi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205dFZ6WjFiMWszVURjeGFHMHdaVFIyYWsxbU9GRRAB!2m1!1s0x0:0x4c539f24bb789839!3m1!1s2@1:CAIQACodChtycF9oOm9tVzZ1b1k3UDcxaG0wZTR2ak1mOFE%7C%7C?hl=en) — “5★ Alex took the time to test every part of our tenants' heating system including the heat pump, boiler (where the problem was), thermostat …”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.silaheatingcoolingplumbingandelectrical.159506537.html) — “1★ NETR (now Sila/Goldman Sachs) heat pump installation on triple-decker. ~$107k, quoted 2 months, took 8 months. - Design Error: Original e…”
- Also offers Plumbing _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/stoneham/sila-heating%2C-cooling%2C-plumbing-and-electrical-reviews-91644.htm) — “1★ OVERPRICED. I recently had my kitchen faucet replaced with a chrome Kohler faucet (same one sold at HomeDepot for $299). The plumber took…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Sila%20Heating%2C%20Air%20Conditioning%2C%20Plumbing%20%26%20Electrical&query_place_id=ChIJLYK9koh044kROZh4uySfU0w): Listed on this source
- [HomeAdvisor](https://www.homeadvisor.com/rated.silaheatingcoolingplumbingandelectrical.159506537.html): Listed on this source
- [Exa](https://www.bestprosintown.com/ma/stoneham/sila-heating-air-conditioning-plumbing-and-electrical-/): 4 web mentions across the open web (each linked to its source)
- [Official Website](https://boston.sila.com): 37 yrs in business · Self-reported profile and service details
- [HomeAdvisor](https://www.homeadvisor.com/rated.silaheatingcoolingplumbingandelectrical.159506537.html): 4.7★ from 4795 ratings
- [Exa](https://www.trustpilot.com/review/www.sila.com): 2 web mentions across the open web (each linked to its source)
- [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/residential-air-conditioning-contractors/sila-heating-cooling-plumbing-electrical-0021-132961): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Sila%20Heating%2C%20Air%20Conditioning%2C%20Plumbing%20%26%20Electrical&query_place_id=ChIJLYK9koh044kROZh4uySfU0w): 4.8★ from 4935 ratings
- [Angi](https://www.angi.com/companylist/us/ma/stoneham/sila-heating%2C-cooling%2C-plumbing-and-electrical-reviews-91644.htm): 4.7★ from 4795 ratings
- [Exa](https://boston.sila.com/hvac-services/heating/installation/): 0 web mentions across the open web (each linked to its source)
- [Yelp](https://www.yelp.com/biz/sila-heating-and-air-conditioning-stoneham-5): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/residential-air-conditioning-contractors/sila-heating-cooling-plumbing-electrical-0021-132961): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/stoneham/sila-heating%2C-cooling%2C-plumbing-and-electrical-reviews-91644.htm): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/residential-air-conditioning-contractors/sila-heating-cooling-plumbing-electrical-0021-132961): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Please don’t ever hire Sila for anything.” — u/rattiestthatuknow in r/massachusetts (2026-08-10) — https://www.reddit.com/r/massachusetts/comments/1vki9pr/metrowest_minisplit_installers/p2u0cpb/
- “Sila is owned by Goldman Sachs. Don’t hire them for anything.” — u/shredthegnar37 in r/massachusetts (2026-08-10) — https://www.reddit.com/r/massachusetts/comments/1vki9pr/metrowest_minisplit_installers/p2tmg0u/
- “We used Sila and were happy. They were very professional and organized.” — u/Competitive_Manager6 in r/massachusetts (2026-08-10) — https://www.reddit.com/r/massachusetts/comments/1vki9pr/metrowest_minisplit_installers/p2teoj5/
- “Sila is a rip off.” — nextdoor.com (2026-06-02) — https://nextdoor.com/p/3gRBpHGXdbCH
- “Skip Sila, they are significantly over priced.” — nextdoor.com (2026-06-02) — https://nextdoor.com/p/3gRBpHGXdbCH
- “I have had two (Sila and Akian) that wait until 5 minutes of the scheduled time to tell me that they’re not coming.” — nextdoor.com (2026-06-02) — https://nextdoor.com/p/3gRBpHGXdbCH
- “Avoid Sila...they put in a new gas fired boiler for us to replace one they had serviced for years.” — u/andrew02467 in r/newtonma (2026-05-21) — https://www.reddit.com/r/newtonma/comments/1ti6ohm/heat_pump_installation_recs/on14yz4/
- “I'll never recommend Sila only because they sent me a hilariously out of touch mailer once.” — u/rocketwidget in r/newtonma (2026-05-20) — https://www.reddit.com/r/newtonma/comments/1ti6ohm/heat_pump_installation_recs/omxdcqk/
- “Sila. Probably not the cheapest but they’ve been very reliable and responsive to follow up questions and issues.” — u/Choice_Researcher963 in r/newtonma (2026-05-20) — https://www.reddit.com/r/newtonma/comments/1ti6ohm/heat_pump_installation_recs/omwz3mb/
- “Sila Heating, Air Conditioning, Plumbing & Electrical” — nextdoor.com (2026-03-09) — https://nextdoor.com/p/QRXJL7HsjgNz
- “Sila” — nextdoor.com (2025-12-14) — https://nextdoor.com/p/xtYPmpr8P3gt
- “Lemme guess. Sila was the $5k quote, right? They're thieves and hook you by telling you they can replace it same day -- which they can.” — u/ambid3xtrous in r/boston (2025-10-21) — https://www.reddit.com/r/boston/comments/1oc3bpg/37k_for_a_deck/nkm42kl/
- “Went with Sila, the one that gave the quote I thought was too high.  Negotiated with them on price and different options and in the end am happy with everything.  

Didn’t do a straight heat pump; got…” — u/WhatsBrokenNow in r/CambridgeMA (2025-08-13) — https://www.reddit.com/r/CambridgeMA/comments/1mpipr8/experience_with_installer_for_heat_pump_system_in/n8k6f3e/
- “We have used Sila for our Mitsubishi Ductless mini-splits (heat/AC) and were happy with their work. We haven't been so happy with their maintenance services.” — u/CarolynFuller in r/CambridgeMA (2025-08-13) — https://www.reddit.com/r/CambridgeMA/comments/1mpipr8/experience_with_installer_for_heat_pump_system_in/n8k5y7e/
- “The 32K estimate is probably from Sila.  Lol.” — u/nsx-1998 in r/massachusetts (2025-06-20) — https://www.reddit.com/r/massachusetts/comments/1lfn6vk/mass_save_heat_pump/mysoouj/
- “We used sila. Not the cheapest shop around.” — u/LegallyDexter in r/SalemMA (2025-03-04) — https://www.reddit.com/r/SalemMA/comments/1j3e9ig/reputable_heat_pump_minisplit_installer/mfze9r3/
- “I had a great experience with Sila recently...also had good luck with Atlantic. For small jobs at my condo” — u/Illustrious-Stable93 in r/boston (2025-01-09) — https://www.reddit.com/r/boston/comments/1hwxh45/hvac_contractorcompany_that_doesnt_suck/m67iqyg/
- “Oh it's not that, they're a big branded company and didn't want to give them more publicity lol but it was SILA.” — u/redcoatwright in r/Somerville (2024-08-08) — https://www.reddit.com/r/Somerville/comments/1en8gn7/local_hvac_company/lh4fkjd/
- “Lol i had sila come in for a diagnosis bc my furnace went out in march. Tried to upsell me 15k for a new unit or 5k for a new control board. Had another guy come in and my flame sensor just needed to …” — u/jaozus in r/boston (2024-07-26) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lf31ixi/
- “Fuck Sila and fuck their weird racist, drunk technician Kimber Shave.” — a Reddit commenter in r/boston (2024-07-26) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lf1hz6m/
- “I once called Sila when my heat was not working. The guy came out and told me that my entire HVAC system needed to be replaced because my heat was not working.” — u/areyreyreyrey in r/boston (2024-07-26) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lf0dq2c/
- “They came in about 7-8k below Sila and New England Ductless (the most expensive)” — u/boredoo in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/ley14ov/
- “I agree that Sila is the worst but they do have excellent Google reviews so it’s hard to figure out who to trust.” — u/EreJordan in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lexpoe4/
- “Sila is ridiculously expensive. I mean often double the competitors. No idea how they get any customers…” — u/Granite017 in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lex4byg/
- “Sila is a scam company owned by a private equity group,  I do this for a living a couple of the companies you talked about are in the same boat never go off anyone who advertises it's always gonna be …” — u/danimal1984 in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lewhv4u/
- “Sila is the worst. They price gouge on everything.” — u/wr321654 in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lewh6hh/
- “So we had contacted a few of the same companies you've referenced (Sila, 128) for a central HVAC install in our house a few years ago.” — u/dopehead9 in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lew76sx/
- “Sila was by far our most expensive quote, and we didn't vibe with the sales person at all.” — u/ATCrow0029 in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lew4h3l/
- “|Sila Heating & Cooling|$40,769.00|$49,648.00|Mitsubishi|” — u/based_papaya in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/
- “They came in at like 7k for a replacement of a furnace, air handler, and chiller where some of the other quotes were 14k Silla to 18k” — u/ilikefreestufftoo in r/malden (2024-02-25) — https://www.reddit.com/r/malden/comments/1azryo3/recommendations_for_hvac/ks3fqgd/

## Recent reviews

- **1/5 · Google Reviews · Jennifer Concannon · 2026-07-01**: Unfortunately, NETR (now Sila Boston) has been completely incapable of supporting existing customers when they need service most.

We had our mini-splits installed three years ago, and even that experience was frustrating - it took NETR nearly two years to complete the permitting process with the ci…
- **5/5 · Google Reviews · Scott Sidman · 2026-07-01**: The service was outstanding.  Great communication, Fast response to a plumbing problem. Showed up on time and our technician, Josh was incredibly professional and competent.
- **5/5 · Google Reviews · Aimee Greenfield · 2026-07-01**: Brian did a great job. Very efficient and personable. Would highly recommend.
- **5/5 · Google Reviews · James Capone · 2026-07-01**: Quick and to the point
- **1/5 · HomeAdvisor · Mia E. · 2026-07-01**: Hired but they were a no show! If you are looking for assurance that someone will show, go with someone else. I was told in person that if I decided to hire them today that they would have someone on site tomorrow. I made it clear, due to pending travel, that I had to have someone on site without de…
- **5/5 · Google Reviews · Ben Cain · 2026-06-30**: Sila never disappoints! Alex performed the yearly maintenance on my furnace today with great care. He was very knowledgeable and gave me some tips to improve the circulation of heat on my first floor , which he did not have to do - much appreciated Alex!!!
- **5/5 · Google Reviews · Margot Grisar · 2026-06-30**: Brian came out and found the issue quickly. He was very knowledgeable and informative.
- **5/5 · Google Reviews · john murphy · 2026-06-30**: Very knowledgeable and professional technician.
- **5/5 · Google Reviews · meili li · 2026-06-29**: Ryan the technician is knowledgeable and professional. He deserves the 5 star. Also the customer service representatives are kind and professional!
- **5/5 · Google Reviews · Shadi Emam · 2026-06-29**: Brian is awesome and beyond my expectations

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Data freshness: last scanned 2026-07-29T04:42:59.615Z.
Cite as: Sila Heating, Air Conditioning, Plumbing & Electrical — Tavlee (https://tavlee.com/contractor/sila-heating-air-conditioning-plumbing-and-electrical-stoneh)
Source: https://tavlee.com/contractor/sila-heating-air-conditioning-plumbing-and-electrical-stoneh