---
title: "SmithCo Oil Service"
description: "SmithCo Oil Service delivers heating oil and services the burners it heats, and the company says it has been in business for 41 years. Its website lists au"
doc_version: "2026-10-06"
last_updated: "2026-10-06"
---

# SmithCo Oil Service

**Trade:** Heating Oil Delivery · **Address:** 491 Main St, South Kingstown, RI 02879 · **Phone:** (401) 789-2520 · **Website:** https://smithco-oil.com/ · **Languages:** English

**Rating: 2.1/5** (medium confidence) — from 5 reviews across 7 sources.
20% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 2 negative.

## The honest read

SmithCo Oil Service delivers heating oil and services the burners it heats, and the company says it has been in business for 41 years. Its website lists automatic delivery scheduled by usage, will-call delivery, 12-month budget payment plans, and oil-fired boiler and furnace installs, with a stated service area of Wakefield, Charlestown, Hopkinton and Kingston.

A 2026 customer said they had used SmithCo for oil delivery and a burner service contract for 27 years, and praised the timeliness of the deliveries and the expertise of the maintenance technicians. That 2026 customer also said the original burner still ran at a very high efficiency rating and that they often had the same technician each year.

On Google the company holds 2.1 stars from 11 ratings, and its BBB grade is B-. A customer whose service contract, which included furnace cleaning, had expired by a couple of days said the owner and manager refused to make any exception after more than 30 years of business. On an after-hours service call, one customer said Jeff came out, said the job was too difficult for him and left, and the company charged $225. One customer complained of prices higher than anyone else's and a receptionist who can't return calls.

A 2026 customer said Ed and Samantha talked over them on the phone and that Samantha said she could only look at statements going forward. That 2026 customer called Kelly very nice and helpful.

**Strengths:**
- A 27-year customer — a 2026 reviewer praised delivery timeliness and technicians
- Same technician yearly — a 2026 customer often had the same technician

**Concerns:**
- After-hours $225 charge — a customer said Jeff called it too difficult and left
- Lapsed contract refusal — no exception on a contract days past expiry
- Price complaint — a customer said prices were higher than anyone else's
- Phone manner — a 2026 customer said Ed and Samantha talked over them

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The company says it has been in business for 41 years _(confidence: medium)_
  - [Official Website](https://smithco-oil.com) — “Self-reported 41 years in business”
- Its website lists automatic and will-call oil delivery, budget payment plans, and boiler and furnace installs _(confidence: high)_
  - [Official Website](https://smithco-oil.com) — “About (self-reported, verbatim): Services Fuel Delivery Automatic Oil Delivery Set-and-forget delivery scheduled by your usage Will-Call Del…”
- Stated service area of Wakefield, Charlestown, Hopkinton and Kingston _(confidence: medium)_
  - [Official Website](https://smithco-oil.com) — “Stated service area (self-reported): Wakefield, Charlestown, Hopkinton, Kingston”
- A 2026 customer said they had used SmithCo for oil delivery and a burner service contract for 27 years and praised delivery timeliness and the maintenance technicians _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OcVVHSjBkMDlPTlZaR1VteHdWbUZQYVdwS05VRRAB!2m1!1s0x0:0x50d5a2ceec31004f!3m1!1s2@1:CAIQACodChtycF9oOnNqUGJ0d09ONVZGUmxwVmFPaWpKNUE%7C%7C?hl=en) — “5★ For the past 27 years, I have used SmithCo Oil to deliver oil while also providing a service contract for the burner.  In all sincerity, …”
- 2.1 stars from 11 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=SmithCo%20Oil%20Service&query_place_id=ChIJVStCNF655YkRTwAx7M6i1VA) — “Google: 2.1★ from 11 ratings”
- BBB grade of B- _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ri/wakefield/profile/fuel-oil/smithco-oil-service-inc-0021-105161) — “Better Business Bureau grade: B-”
- A customer said the owner and manager refused any exception on a service contract that had expired by a couple of days _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkWVpFNURVME5SUkV4MWNXdEZkVmx2VTI5dVlsRRAB!2m1!1s0x0:0x50d5a2ceec31004f!3m1!1s2@1:CAIQACodChtycF9oOkdYZE5DU0NRREx1cWtFdVlvU29uYlE%7C%7C?hl=en) — “1★ We had been loyal customers for more than 30 years, paying over $350 annually for a service contract that included furnace cleaning. Afte…”
- A customer said Jeff left an after-hours service call as too difficult and the company charged $225 _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GWFltVjVkbVJETW05Tk4wTnhUMHBKTVZkaFlVRRAB!2m1!1s0x0:0x50d5a2ceec31004f!3m1!1s2@1:CAIQACodChtycF9oOmFXYmV5dmRDMm9NN0NxT0pJMVdhYUE%7C%7C?hl=en) — “1★ Terrible company! had an after hours service call, Jeff came out, walked in to house, said it was too difficult for him and left! Charged…”
- A customer complained of prices higher than anyone else's and a receptionist who can't return calls _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kWGFGUlJSa3BJYlVadVVGZDVlVlUzZW1aSlQzYxAB!2m1!1s0x0:0x50d5a2ceec31004f!3m1!1s2@1:CAIQACodChtycF9oOmdXaFRRRkpIbUZuUFd5eVU3emZJT3c%7C%7C?hl=en) — “1★ Terrible customer service! Prices higher than anyone else and a receptionist who can’t return calls.”
- A 2026 customer said Ed and Samantha talked over them on the phone _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxemNIaHdkbTFoYkdveVVYQXRNM2x5T0hvNFUxRRAB!2m1!1s0x0:0x50d5a2ceec31004f!3m1!1s2@1:CAIQACodChtycF9oOi1zcHhwdm1hbGoyUXAtM3lyOHo4U1E%7C%7C?hl=en) — “1★ If I could give them a zero I would. The customer service sucks Ed and Samantha will not let you talk when you’re talking. They will talk…”
- Specializes in Heating Oil Delivery _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OcVVHSjBkMDlPTlZaR1VteHdWbUZQYVdwS05VRRAB!2m1!1s0x0:0x50d5a2ceec31004f!3m1!1s2@1:CAIQACodChtycF9oOnNqUGJ0d09ONVZGUmxwVmFPaWpKNUE%7C%7C?hl=en) — “5★ For the past 27 years, I have used SmithCo Oil to deliver oil while also providing a service contract for the burner.  In all sincerity, …”
  - [Official Website](https://smithco-oil.com) — “About (self-reported, verbatim): Services Fuel Delivery Automatic Oil Delivery Set-and-forget delivery scheduled by your usage Will-Call Del…”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OcVVHSjBkMDlPTlZaR1VteHdWbUZQYVdwS05VRRAB!2m1!1s0x0:0x50d5a2ceec31004f!3m1!1s2@1:CAIQACodChtycF9oOnNqUGJ0d09ONVZGUmxwVmFPaWpKNUE%7C%7C?hl=en) — “5★ For the past 27 years, I have used SmithCo Oil to deliver oil while also providing a service contract for the burner.  In all sincerity, …”
  - [Official Website](https://smithco-oil.com) — “About (self-reported, verbatim): Services Fuel Delivery Automatic Oil Delivery Set-and-forget delivery scheduled by your usage Will-Call Del…”

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=SmithCo%20Oil%20Service&query_place_id=ChIJVStCNF655YkRTwAx7M6i1VA): 2.1★ from 11 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=SmithCo%20Oil%20Service&query_place_id=ChIJVStCNF655YkRTwAx7M6i1VA): Listed on this source
- [Official Website](https://smithco-oil.com): 41 yrs in business · Self-reported profile and service details
- [Local Chambers of Commerce](https://web.srichamber.com/Heating-Cooling-Service-Sales-/SmithCo-Oil-Service-Inc-3097): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ri/wakefield/profile/fuel-oil/smithco-oil-service-inc-0021-105161): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/smithco-oil-service): Listed on this source
- [Local News](https://www.independentri.com/news/article_08514120-4520-11ed-97f4-6fae382d37af.html): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “In South County a friend with SmithCo was capped at $4.89 per gallon this year, their October bill was $500 and last year their cap was $2.89 per gallon.” — u/TristanTaylorsVoice in r/RhodeIsland (2022-11-26) — https://www.reddit.com/r/RhodeIsland/comments/z5gu8y/oil_vendor_recommendations_for_cranston/
- “Andy Eldridge, of SmithCo Oil Service, makes an oil delivery in South Kingstown on Tuesday afternoon. SmithCo is one of several local heating companies dealing with dramatic cost increases that are ul…” — independentri.com — https://www.independentri.com/news/article_08514120-4520-11ed-97f4-6fae382d37af.html

## Recent reviews

- **1/5 · Google Reviews · Abigail Jefferson · 2026-07-06**: We had been loyal customers for more than 30 years, paying over $350 annually for a service contract that included furnace cleaning. After experiencing multiple family losses and other personal hardships, we inadvertently missed scheduling our annual cleaning. The contract had only expired by a coup…
- **1/5 · Google Reviews · LEXGUY · 2026-05-10**: Terrible customer service! Prices higher than anyone else and a receptionist who can’t return calls.
- **1/5 · Google Reviews · Audr Paul · 2026-04-06**: Terrible company! had an after hours service call, Jeff came out, walked in to house, said it was too difficult for him and left! Charged me $225 for NOTHING!
I have the call recorded if anyone wants to listen!
- **1/5 · Google Reviews · Climbing beyond · 2026-03-12**: If I could give them a zero I would. The customer service sucks Ed and Samantha will not let you talk when you’re talking. They will talk over you. They really need to straighten up their customer service section cause it’s very sloppy. They will also hang up the phone on you if they don’t like what…
- **5/5 · Google Reviews · Jim Shorts · 2026-03-06**: For the past 27 years, I have used SmithCo Oil to deliver oil while also providing a service contract for the burner.  In all sincerity, I could not be more satisfied with the timeliness of their deliveries or the expertise of their maintenance technicians.  The original burner continues to operate …

---

Data freshness: last scanned 2026-10-06T01:06:18.955Z.
Cite as: SmithCo Oil Service — Tavlee (https://tavlee.com/contractor/smithco-oil-service-south-kingstown)
Source: https://tavlee.com/contractor/smithco-oil-service-south-kingstown

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