--- title: "Soares Sanitation & Pumping" description: "A recent customer said Soares Sanitation replaced their septic system, that the staff explained the process from start to finish, and that the company hand" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # Soares Sanitation & Pumping **Trade:** Demolition & Excavation · **Address:** 285 Thrasher St, Taunton, MA 02780 · **Phone:** (508) 824-8370 · **Website:** https://soarespumping.com/ · **Languages:** English **Rating: 3.7/5** (medium confidence) — from 36 reviews across 5 sources. 92% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read A recent customer said Soares Sanitation replaced their septic system, that the staff explained the process from start to finish, and that the company handled the entire process. Its BBB grade is A+, and it holds 4.5 stars from 71 Google ratings. Much of the work is pumping and inspection. In a recent review, a customer thanked Dennis, the truck driver, for explaining everything clearly and answering their questions. A 2025 customer with a backed-up downstairs toilet said they called at opening and were pumped out the same day with no appointment. A 2025 customer in a first home with septic said the woman on the phone coordinated their first pumping and explained how often the tank should be pumped and roughly what it would cost; that customer said Hugo arrived on time. A 2025 customer hired Soares for a Title 5 inspection and said Brittany kept them informed when an issue arose with the D box under the edge of the driveway, and the inspection was completed that day. That 2025 customer said they came back to remove the pavement cut out to reach the box and spread loam over the spot. A 2023 customer said Brittany explained the Title V inspection findings and needed work, which was done the same day, with Joe working alongside her for hours ahead of the customer's house closing. A 2023 customer had a grease trap pumped out and said they came the next day. A 2025 customer warned that if they cannot do the work, they still charge for no service without mentioning it beforehand, and called the service very expensive. A 2025 reviewer wrote that they still charge when they can't do the work. A 2024 customer complained about communication and said they damaged the property and did not fix the damage properly. **Strengths:** - Septic replacement — a recent customer said the company handled the entire process - Same-day pumping — a 2025 customer was pumped out without an appointment - A Title 5 inspection — a 2025 customer said Brittany kept them informed **Concerns:** - Charges without work — a 2025 customer said they charge when work can't happen - Property damage — a 2024 customer said the damage was not fixed properly ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A recent customer said the company replaced their septic system and handled the entire process _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WVVJERlJRMU5vVERRdGMwTk1jazF1TFROd05IYxAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CAIQACodChtycF9oOnVURDFRQ1NoTDQtc0NMck1uLTNwNHc%7C%7C?hl=en-US) — “5★ Soares sanitation did an impeccable job replacing my septic system. The staff was very helpful and explained the process from start to f…” - BBB grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/sewer-contractors/soares-sanitation-pumping-inc-0021-29212) — “Better Business Bureau grade: A+” - 4.5 stars from 71 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Soares%20Sanitation%20%26%20Pumping&query_place_id=ChIJWQT-35WM5IkRUJV8Z7T7wd8) — “Google: 4.5★ from 71 ratings” - A 2025 customer with a backed-up toilet was pumped out the same day with no appointment _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0WVMyTmxha2xMZHpGaFlWVmxhRlZRTjBSSWEwRRAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CAIQACodChtycF9oOktYS2NlaklLdzFhYVVlaFVQN0RIa0E%7C%7C?hl=en-US) — “5★ Had a issue with a backed up downstairs toilet this morning. I called when they opened, had us pumped out within the same day no appointm…” - A 2025 customer hired the company for a Title 5 inspection completed that day _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oSU1GUkRTa0ZJTlRGck56RXhRVUU1TlZwVE1FRRAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CAIQACodChtycF9oOnhIMFRDSkFINTFrNzExQUE5NVpTMEE%7C%7C?hl=en-US) — “5★ Hired Soares to do a Title 5 inspection. From the start, they were very communicative about the process and associated costs. Brittany ar…” - A 2023 customer said the Title V inspection findings were explained and the needed work was done the same day _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwdnJYakJBEAE!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CIHM0ogKEICAgIDpvrXjBA%7C%7C?hl=en-US) — “5★ I highly recommend SOARES Pumping! Brittany was so professional in explaining the Title V inspection findings and needed work, which was …” - A 2025 customer new to septic said the office coordinated their first pumping and explained how often to pump _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0aGNpMXNSbTFwWnpkMk5UWXRNVWxyU1ZwNmJuYxAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CAIQACodChtycF9oOkthci1sRm1pZzd2NTYtMUlrSVp6bnc%7C%7C?hl=en-US) — “5★ My husband and I are living in our first home, and we’ve never dealt with septic before. From the initial call with Soares, the woman on …” - A 2023 customer had a grease trap pumped out the next day _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNobXRfc3lRRRAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CIHM0ogKEICAgIChmt_syQE%7C%7C?hl=en-US) — “5★ Called to have grease trap pumped out for my business. They came next day and communication was excellent, kept me informed when they wer…” - A 2025 customer said the company charges when it cannot do the work, without saying so beforehand _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5ek5rMVFZMlpGY0hoME1qTmxiRXR4TjBGcGMwRRAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CAIQACodChtycF9oOk9zNk1QY2ZFcHh0MjNlbEtxN0Fpc0E%7C%7C?hl=en-US) — “1★ Beware if they come to your place and if they can’t do the work, they will still charge you for no service, but they will never mention …” - A 2025 reviewer wrote that the company still charges when it can't do the work _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25adloyRjRkRFJPU2xKU2JEbGZPVEV4V0cxWFZuYxAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CAIQACodChtycF9oOnZvZ2F4dDROSlJSbDlfOTExWG1XVnc%7C%7C?hl=en-US) — “1★ Terrible customer service/ they will ripped you off one way or another. If they can’t do the work they still charge you for that. Be care…” - A 2024 customer said the company damaged their property and did not fix the damage properly _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqc1Aya2hnRRAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CIHM0ogKEICAgIDjsP2khgE%7C%7C?hl=en-US) — “1★ If you want to experience incompetence at its finest, hire Soares! They have the worst communication I have ever experienced. I would giv…” - Specializes in Demolition & Excavation _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WVVJERlJRMU5vVERRdGMwTk1jazF1TFROd05IYxAB!2m1!1s0x0:0xdfc1fbb4677c9550!3m1!1s2@1:CAIQACodChtycF9oOnVURDFRQ1NoTDQtc0NMck1uLTNwNHc%7C%7C?hl=en-US) — “5★ Soares sanitation did an impeccable job replacing my septic system. The staff was very helpful and explained the process from start to f…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Soares%20Sanitation%20%26%20Pumping&query_place_id=ChIJWQT-35WM5IkRUJV8Z7T7wd8): Listed on this source - [Official Website](https://soarespumping.com): 80 yrs in business · Self-reported profile and service details - [Google](https://www.google.com/maps/search/?api=1&query=Soares%20Sanitation%20%26%20Pumping&query_place_id=ChIJWQT-35WM5IkRUJV8Z7T7wd8): 4.5★ from 71 ratings - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/sewer-contractors/soares-sanitation-pumping-inc-0021-29212): Listed on this source - [Local News](https://www.septicseeker.com/sitemap-page/massachusetts): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Raymond D · 2026-05-12**: I had a great experience with Soares Sanitation & Pumping. Everyone I dealt with was professional, friendly, and very helpful from start to finish. Amanda in the office was wonderful to speak with and made the whole process easy and stress-free. The rest of the office staff were also very kind and a… - **5/5 · Google Reviews · Marlene Braganca · 2026-04-16**: Soares sanitation did an impeccable job replacing my septic system. The staff was very helpful and explained the process from start to finish. The company handled the entire process which made the process less stressful. - **5/5 · Google Reviews · Kathleen O'Leary · 2025-12-08**: Hired Soares to do a Title 5 inspection. From the start, they were very communicative about the process and associated costs. Brittany arrived with a coworker (whose name I did not get) and they got right to work. She kept me informed throughout the inspection, particularly when an issue arose due t… - **5/5 · Google Reviews · Brad Poole · 2025-10-14**: Had a issue with a backed up downstairs toilet this morning. I called when they opened, had us pumped out within the same day no appointment at all that's service my friends! Guy who arrived needs some props as well Dennis was our guy man he had great sense of humor! pleasant experience all in all !… - **5/5 · Google Reviews · stacey Silva · 2025-10-01**: They do a great job every time highly recommend - **1/5 · Google Reviews · Thiago_r32 · 2025-08-31**: Beware if they come to your place and if they can’t do the work, they will still charge you for no service, but they will never mention that to you before showing up. very expensive service and unfair customer service. Be careful. - **1/5 · Google Reviews · Fabulous Detail official · 2025-08-29**: Terrible customer service/ they will ripped you off one way or another. If they can’t do the work they still charge you for that. Be careful. - **5/5 · Google Reviews · Victoria B · 2025-08-15**: I honestly can't say enough good things about this company. I called Soares out of the blue with an unexpected issue and they showed up the very same day. From the moment Brittany arrived, she was professional, attentive, and incredibly knowledgeable. She took the time to clearly explain what was go… - **5/5 · Google Reviews · Kristie-Lee Giunta · 2025-07-23**: My husband and I are living in our first home, and we’ve never dealt with septic before. From the initial call with Soares, the woman on the other end was so helpful in coordinating our first pumping and giving us information about how often the tank should be pumped given how many people are in the… - **5/5 · Google Reviews · sammy salloum · 2025-06-30**: Used them 3 times. On time , friendly staff fairly priced --- Data freshness: last scanned 2026-10-09T16:11:20.446Z. Cite as: Soares Sanitation & Pumping — Tavlee (https://tavlee.com/contractor/soares-sanitation-and-pumping-taunton) Source: https://tavlee.com/contractor/soares-sanitation-and-pumping-taunton ## Sitemap [Full site index](https://tavlee.com/sitemap.md)