# Sousa's Floors of Sturbridge

**Trade:** Flooring · **Address:** 10 Collette Rd, Sturbridge, MA 01518 · **Phone:** (413) 768-9060 · **Website:** http://sousafloors.com/ · **Languages:** English

**Rating: 3.5/5** (medium confidence) — from 6 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Sousa's Floors is a second-generation hardwood-flooring company in Sturbridge, with BBB listing Steven W. Sousa as owner and the business claiming 25 years in operation. Its work centers on sanding, refinishing, installation, repairs, prefinished hardwood, and luxury vinyl plank flooring across western and central Massachusetts.

The strongest theme in the customer comments is floor restoration. In 2024, homeowners described 30-year-old hardwood made to look new and 50-year-old red oak and pine restored to an installed-floor appearance; a 2023 reviewer also called out responsive communication, timely work, and a major transformation. A 2023 homeowner who worked with wood said the preparation looked sound and described the price and quality as the best they found, while a 2022 review praised the team as personable, honest, professional, and fairly priced.

There is one practical wrinkle to raise before booking: a 2022 customer praised the technical and artistic work but said repeated messages went unanswered when trying to hire the company again. Ask about the communication plan after the initial project and confirm the full finish schedule; one older review described a floor still awaiting additional coats and buffing.

This looks like a good fit for homeowners seeking hardwood refinishing, repairs, or installation and who value careful surface preparation. Confirm the exact finish, number of coats, timing, and who will handle follow-up before work starts.

**Strengths:**
- Floor restoration — reviewers describe striking results on old hardwood
- Professional crews — customers praise knowledge, communication, and timely work
- Preparation quality — a woodworker praised the prep and finish plan

**Concerns:**
- Follow-up communication — one customer reported unanswered messages when rehiring
- Finish schedule — confirm coats, buffing, and completion timing

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- BBB lists Steven W. Sousa as owner and the company as having 25 years in business. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/sturbridge/profile/hardwood-floors/sousas-fine-floors-of-sturbridge-0261-347776) — “BBB profile for Sousa’s Fine Floors of Sturbridge lists an A+ grade, 25 years in business, and Steven W. Sousa as owner; it covers wood floo…”
- The company describes itself as a second-generation hardwood flooring business serving western and central Massachusetts. _(confidence: medium)_
  - [Official Website](http://sousafloors.com) — “Sousa's Floors is a second-generation hardwood flooring company offering sanding, refinishing, installation, repairs, prefinished hardwood, …”
  - [Official Website](http://sousafloors.com) — “Ownership (self-reported): Second-generation hardwood flooring company”
- Customers describe hardwood refinishing and restoration work on old oak, pine, and damaged floors. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUaFpqTHF3RRAB!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgICThZjLqwE%7C%7C?hl=en) — “5★ Sousa's Fine Floors did an amazing job re-finishing my hardwood floors--30 years old and they look brand new!  Doug Sousa and his crew (M…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5dGFhdWVREAE!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgID9taaueQ%7C%7C?hl=en) — “5★ Had a great experience working with Sousa's Fine Floors. They restored our 50 year old red oak and pine floors to look like they were jus…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURWZ3JTaklnEAE!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgIDVgrSjIg%7C%7C?hl=en) — “5★ 5 stars, can't say enough. I have been doing a lot of remodeling and can barely get companies to call me back let alone do a quality job …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNScGNHbktnEAE!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgICRpcGnKg%7C%7C?hl=en) — “5★ Sousa's fine floors was both the best price and the best quality I could find.  Note the "after" picture is after only one coat (I will u…”
- Reviews praise knowledgeable, professional crews, communication, timely work, and transformed floors. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUaFpqTHF3RRAB!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgICThZjLqwE%7C%7C?hl=en) — “5★ Sousa's Fine Floors did an amazing job re-finishing my hardwood floors--30 years old and they look brand new!  Doug Sousa and his crew (M…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5dGFhdWVREAE!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgID9taaueQ%7C%7C?hl=en) — “5★ Had a great experience working with Sousa's Fine Floors. They restored our 50 year old red oak and pine floors to look like they were jus…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURWZ3JTaklnEAE!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgIDVgrSjIg%7C%7C?hl=en) — “5★ 5 stars, can't say enough. I have been doing a lot of remodeling and can barely get companies to call me back let alone do a quality job …”
- A reviewer praised the company's preparation, price, and quality after inspecting the work as a woodworker. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNScGNHbktnEAE!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgICRpcGnKg%7C%7C?hl=en) — “5★ Sousa's fine floors was both the best price and the best quality I could find.  Note the "after" picture is after only one coat (I will u…”
- One customer reported unanswered messages when trying to hire the company again. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtdFBYUFNnEAE!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgIDmtPXPSg%7C%7C?hl=en) — “3★ Excellent work, both technically and artistically, but when I wished to hire again for more work, my many phone messages remained unanswe…”
- BBB lists an A+ grade, while Google lists 4.7 stars from 7 ratings and Angi 4.7 from 24 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Sousa's%20Floors%20of%20Sturbridge&query_place_id=ChIJt50E5d-j5okR8oiJF7T2Gw4) — “Google: 4.7★ from 7 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/sturbridge/profile/hardwood-floors/sousas-fine-floors-of-sturbridge-0261-347776) — “Better Business Bureau grade: A+”
  - [Angi](https://www.angi.com/companylist/us/ma/fiskdale/sousas-fine-floors-reviews-1.htm) — “Angi: 4.7★ from 24 ratings”
- Specializes in Flooring _(confidence: high)_
  - [Official Website](http://sousafloors.com) — “Sousa's Floors is a second-generation hardwood flooring company offering sanding, refinishing, installation, repairs, prefinished hardwood, …”
  - [Better Business Bureau](https://www.bbb.org/us/ma/sturbridge/profile/hardwood-floors/sousas-fine-floors-of-sturbridge-0261-347776) — “Services offered (Better Business Bureau): Wood floor refinishing, Wood floor repairs, Wood floor installation”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUaFpqTHF3RRAB!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgICThZjLqwE%7C%7C?hl=en) — “5★ Sousa's Fine Floors did an amazing job re-finishing my hardwood floors--30 years old and they look brand new!  Doug Sousa and his crew (M…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5dGFhdWVREAE!2m1!1s0x0:0xe1bf6b4178988f2!3m1!1s2@1:CIHM0ogKEICAgID9taaueQ%7C%7C?hl=en) — “5★ Had a great experience working with Sousa's Fine Floors. They restored our 50 year old red oak and pine floors to look like they were jus…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Sousa's%20Floors%20of%20Sturbridge&query_place_id=ChIJt50E5d-j5okR8oiJF7T2Gw4): 4.7★ from 7 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Sousa's%20Floors%20of%20Sturbridge&query_place_id=ChIJt50E5d-j5okR8oiJF7T2Gw4): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/sturbridge/profile/hardwood-floors/sousas-fine-floors-of-sturbridge-0261-347776): Listed on this source
- [Official Website](http://sousafloors.com): Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/fiskdale/sousas-fine-floors-reviews-1.htm): 4.7★ from 24 ratings

## Recent reviews

- **5/5 · Google Reviews · Liz & Mike Gallagher · 2024-05-16**: Sousa's Fine Floors did an amazing job re-finishing my hardwood floors--30 years old and they look brand new!  Doug Sousa and his crew (Mike & James) were very knowledgeable, friendly and professional. We are very happy with their work and highly recommend them!
- **5/5 · Google Reviews · Matthew Kissane · 2024-03-19**: Had a great experience working with Sousa's Fine Floors. They restored our 50 year old red oak and pine floors to look like they were just installed! Communication was excellent throughout the process and the crew who did the work was very professional. Highly recommend!
- **5/5 · Google Reviews · Matthew Folkes · 2023-12-11**: 5 stars, can't say enough. I have been doing a lot of remodeling and can barely get companies to call me back let alone do a quality job for fair price. Steve was responsive and knowledgeable, work was done timely, craftsman ship was good. Our floors were a real transformation and I would recommend …
- **5/5 · Google Reviews · Ken Stein · 2023-04-06**: Sousa's fine floors was both the best price and the best quality I could find.  Note the "after" picture is after only one coat (I will update with final pictures), and it will be getting two more with buffing in between.  As a woodworker myself I know a good prep job when I see one and I am absolut…
- **5/5 · Google Reviews · Gwenn Smaxwill · 2022-02-28**: Couldn't be more pleased with the work Sousa's Fine Floors did. Personable. honest. professional team and fairly priced.
- **3/5 · Google Reviews · Lori Haddad · 2022-01-20**: Excellent work, both technically and artistically, but when I wished to hire again for more work, my many phone messages remained unanswered.

---

Data freshness: last scanned 2026-08-24T19:01:44.083Z.
Cite as: Sousa's Floors of Sturbridge — Tavlee (https://tavlee.com/contractor/sousa-s-floors-of-sturbridge-sturbridge)
Source: https://tavlee.com/contractor/sousa-s-floors-of-sturbridge-sturbridge