# South Shore Screen & Window

**Trade:** Windows / Siding / Gutters · **Address:** 253 S Franklin St, Holbrook, MA 02343, USA · **Phone:** (617) 869-1160 · **Website:** https://south-shore-screen.ueniweb.com/ · **Languages:** English

**Rating: 3.6/5** (medium confidence) — from 125 reviews across 3 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
95% of sentiment-scored reviews read net-positive. Last 6 months: 13 reviews, 1 negative.

## The honest read

South Shore Screen & Window is essentially a one-man operation — Bill — working out of a home garage in Holbrook, and the through-line across well over a hundred reviews is speed: screens repaired in minutes while you wait, a broken window boarded up the same day it shattered and finished the next.

The specifics pile up. In a 2022 review, a customer described smashing a 30-plus-year-old Andersen window in the dead of winter; Bill showed up that same day to board it up and returned the next to install the repaired sash. In a 2025 review, a homeowner whose reflective Andersen Low-E windows were damaging a neighbor's siding had Bill re-screen them with zero-reflectivity solar screens, finished in a day. This year's reviews describe the same pattern — an Andersen screen with a bent frame and small holes fixed in 15 minutes, called "good as new."

The written record isn't spotless. In a 2026 review — the one negative mark in the last six months — a customer said screens Bill talked them into replacing (rather than just the damaged ones) came loose after a snowstorm, weeks after install; they suspected the new screens were only screwed in rather than properly secured like the originals. And across three separate reviews from mid-to-late 2023, customers described the same experience: an appointment or estimate was scheduled, then Bill never showed and never returned calls — a real scheduling risk sitting alongside otherwise strong hands-on work. A 2021 review also describes a pricing dispute over a short track-cleaning job.

For a screen or glass repair you need done fast — most jobs here are finished same-day, often while you wait — the actual work gets consistently good marks. Given the recurring no-show pattern, it's worth confirming a firm appointment window, and getting a price in writing for anything beyond a simple screen swap, before counting on a specific date.

**Strengths:**
- Fast turnaround — most repairs done same day or while you wait
- Creative fixes — solves tricky window and screen problems
- Custom builds — makes hard-to-find screen sizes from scratch

**Concerns:**
- No-show pattern — three 2023 reviews describe missed appointments
- Recent durability complaint — replaced screens loosened after a storm
- Isolated pricing dispute — one customer felt overcharged in 2021

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Same-day or while-you-wait turnaround on most screen repairs _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoUGNrSXlkVEpzUlRoblNWOUxOVEIxVVZOTlRWRRAB!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CAIQACodChtycF9oOlhPckIydTJsRThnSV9LNTB1UVNNTVE%7C%7C?hl=en) — “5★ Great place for screen repair. I brought an old Andersen window screen with a bent frame and small holes, and SS Screen & Window complete…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSYVRERmpZVWhUVUROV1lqVm9kSEZaV1VObVVXYxAB!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CAIQACodChtycF9oOlRaTDFjYUhTUDNWYjVodHFZWUNmUWc%7C%7C?hl=en) — “5★ A visiting dog ran into our closed screen door, ripping out the screen. I googled screen repairs and liked the South Shore Screen & Windo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURnak9YbmF3EAE!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CIHM0ogKEICAgMDgjOXnaw%7C%7C?hl=en) — “5★ I had a large door screen get torn during a recent windstorm, and brought it to South Shore Screen & Window. I showed up at their locatio…”
- Custom re-screened reflective windows with zero-reflectivity solar screens in a day _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNibnBtd1FREAE!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CIHM0ogKEICAgICbnpmwQQ%7C%7C?hl=en) — “5★ I have Anderson Low-E windows in my house, which are extremely reflective and were causing damage to the vinyl siding on my neighbors hou…”
- Boarded up and repaired a smashed antique window within two days _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPeWQyTlh3EAE!2m1!1s0x0:0x191b53d18631b471!3m1!1s2@1:CIHM0ogKEICAgIDOyd2NXw%7C%7C?hl=en) — “5★ During the dead of winter, I accidentally smashed my bathroom window, a 30+-year-old double-hung Anderson. These guys showed up the same …”
- A 2026 review reported replaced porch screens came loose and failed after a snowstorm _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201V09GcFpRakJtTTJwa1NGOHhkRlJPVlhkRVJXYxAB!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CAIQACodChtycF9oOm5WOFpZQjBmM2pkSF8xdFROVXdERWc%7C%7C?hl=en) — “1★ We hired this company to repair our screened porch. Initially, I only wanted to replace the damaged screens, but Bill, who said he was th…”
- Three separate 2023 reviews describe scheduled visits or estimates where the owner never showed or responded _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURsNEpUekFREAE!2m1!1s0x0:0x191b53d18631b471!3m1!1s2@1:CIHM0ogKEICAgIDl4JTzAQ%7C%7C?hl=en) — “1★ sent in a request for a quote and was immediately contacted back and appointment set. they never showed, contacted them after the window …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKeTR2T1BBEAE!2m1!1s0x0:0x191b53d18631b471!3m1!1s2@1:CIHM0ogKEICAgICJy4vOPA%7C%7C?hl=en) — “1★ Never showed up for scheduled visit & then never called or answer my calls for a re-scheduled.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKaF9HZVN3EAE!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CIHM0ogKEICAgIDJh_GeSw%7C%7C?hl=en) — “1★ Said he would come give me an estimate then never showed & never answered calls or texts. I'm mystified and I guess he doesn't want my $.…”
- A 2021 review described a pricing dispute over a short track-cleaning/adjustment job _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHeUxTdXhnRRAB!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CIHM0ogKEICAgICGyLSuxgE%7C%7C?hl=en) — “1★ Very unprofessional. Bill tried charging $500 for maybe 40 minutes of his time to clean the track and adjust the wheels on an outdoor gla…”
- Google rating 4.8 stars from 183 ratings, and 4.5 stars from 16 on a second listing _(confidence: high)_
  - [Google](https://maps.google.com/?cid=12449792244066166207&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.8★ from 183 ratings”
  - [Google](https://maps.google.com/?cid=1809131834684060785&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.5★ from 16 ratings”
- Read set below the anchor: three independent 2023 reviews describe the same no-show/non-response pattern for scheduled visits, a recurring scheduling-reliability risk beyond what scoring each complaint individually captures, alongside a 2026 durability complaint _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURsNEpUekFREAE!2m1!1s0x0:0x191b53d18631b471!3m1!1s2@1:CIHM0ogKEICAgIDl4JTzAQ%7C%7C?hl=en) — “1★ sent in a request for a quote and was immediately contacted back and appointment set. they never showed, contacted them after the window …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKeTR2T1BBEAE!2m1!1s0x0:0x191b53d18631b471!3m1!1s2@1:CIHM0ogKEICAgICJy4vOPA%7C%7C?hl=en) — “1★ Never showed up for scheduled visit & then never called or answer my calls for a re-scheduled.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201V09GcFpRakJtTTJwa1NGOHhkRlJPVlhkRVJXYxAB!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CAIQACodChtycF9oOm5WOFpZQjBmM2pkSF8xdFROVXdERWc%7C%7C?hl=en) — “1★ We hired this company to repair our screened porch. Initially, I only wanted to replace the damaged screens, but Bill, who said he was th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKaF9HZVN3EAE!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CIHM0ogKEICAgIDJh_GeSw%7C%7C?hl=en) — “1★ Said he would come give me an estimate then never showed & never answered calls or texts. I'm mystified and I guess he doesn't want my $.…”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPeWQyTlh3EAE!2m1!1s0x0:0x191b53d18631b471!3m1!1s2@1:CIHM0ogKEICAgIDOyd2NXw%7C%7C?hl=en) — “5★ During the dead of winter, I accidentally smashed my bathroom window, a 30+-year-old double-hung Anderson. These guys showed up the same …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoUGNrSXlkVEpzUlRoblNWOUxOVEIxVVZOTlRWRRAB!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CAIQACodChtycF9oOlhPckIydTJsRThnSV9LNTB1UVNNTVE%7C%7C?hl=en) — “5★ Great place for screen repair. I brought an old Andersen window screen with a bent frame and small holes, and SS Screen & Window complete…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNibnBtd1FREAE!2m1!1s0x0:0xacc68c158afa25bf!3m1!1s2@1:CIHM0ogKEICAgICbnpmwQQ%7C%7C?hl=en) — “5★ I have Anderson Low-E windows in my house, which are extremely reflective and were causing damage to the vinyl siding on my neighbors hou…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=South%20Shore%20Screen%20%26%20Window&query_place_id=ChIJb3bwE1F744kRcbQxhtFTGxk): 4.5★ from 16 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=South%20Shore%20Screen%20%26%20Window&query_place_id=ChIJb3bwE1F744kRcbQxhtFTGxk): 4.8★ from 183 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=South%20Shore%20Screen%20%26%20Window&query_place_id=ChIJb3bwE1F744kRcbQxhtFTGxk): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=South%20Shore%20Screen%20%26%20Window&query_place_id=ChIJb3bwE1F744kRcbQxhtFTGxk): Listed on this source
- [Official Website](https://south-shore-screen.ueniweb.com): Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Paula Healy · 2026-06-09**: So happy I found this place! Bill is very personable and what a quick turn-around. No waiting 2-3 weeks for repairs. It was more like 2-3 days. Great pricing, too, compared to the other stores. Thank you!
- **5/5 · Google Reviews · Maryanne Curley · 2026-06-09**: Drove right by South Shore Screen and Window because it is a house and work is done next to the house in the garage.  I was immediately greeted when I pulled in the driveway and had help getting my screen slider out of my SUV.  I thought I would drop it off and come back later but it was fixed on th…
- **5/5 · Google Reviews · Frank Wixted · 2026-06-02**: Great place for screen repair. I brought an old Andersen window screen with a bent frame and small holes, and SS Screen & Window completed the repair in 15 minutes, and the screen looks as good as new. Highly recommend.
- **5/5 · Google Reviews · Scott Parker · 2026-05-29**: Very personable.  Great, fast service!
- **1/5 · Google Reviews · Laura Matthews · 2026-05-07**: We hired this company to repair our screened porch. Initially, I only wanted to replace the damaged screens, but Bill, who said he was the owner, recommended replacing all of them. I trusted his recommendation and moved forward with the full repair.

Unfortunately, after the first snowstorm, all of …
- **5/5 · Google Reviews · Elyse McMenimon · 2026-04-24**: Bill was a pleasure to work with! We’ve been wanting to fix our gazebo screens for a while and found South Shore Screen on Google.  Bill was great with communication, fair on pricing and completed the project timely.  The end result was better than we could have expected!  Thank you Bill!
- **5/5 · Google Reviews · Kathy E · 2026-04-24**: South Shore Screen and Window does fantastic work with a quick turnaround and very reasonable prices! Phil was responsive, fair and wonderful to do business with. Stop shopping around and call Phil, you’ll be happy you did!
- **5/5 · Google Reviews · Christian Squatrito · 2026-04-24**: Great price and very fast! 15 minutes for full screen door repair!
- **5/5 · Google Reviews · Ricky Gidron · 2026-04-24**: In a world of online advancement & large corporate hardware store options to choose from local to online.  I was very impressed with South Shore Screening’s Service. Bill was transparent, professional, & very accommodating w/ both measurement & payment collection. I had an event & needed two custom …
- **5/5 · Google Reviews · Lisa Aviles · 2026-04-23**: Great work and pricing was extremely reasonable. 8 full size screen dropped off on a Monday and ready for pick up the next day !!

---

Data freshness: last scanned 2026-07-06T08:44:31.155Z.
Cite as: South Shore Screen & Window — Tavlee (https://tavlee.com/contractor/south-shore-screen-and-window-holbrook)
Source: https://tavlee.com/contractor/south-shore-screen-and-window-holbrook