--- title: "Southborough Appliance" description: "Southborough Appliance does appliance repair, and a customer from Hopkinton named Jim Moore as its owner. That customer said their washing machine stopped " doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Southborough Appliance **Trade:** Appliance Repair · **Address:** 5 Prentiss St, Southborough, MA 01772 · **Phone:** (978) 621-1893 · **Languages:** English **Rating: 3.6/5** (medium confidence) — from 34 reviews across 5 sources. 97% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative. ## The honest read Southborough Appliance does appliance repair, and a customer from Hopkinton named Jim Moore as its owner. That customer said their washing machine stopped working with the motor humming and no controls; after a late-day call, Jim arrived early the next day and had the machine working within 35 minutes, with a few new parts still needed. A 2026 customer wrote that they have used Jim for years and called him reasonable and dependable. A 2026 customer said Jim came with the parts needed for the job and also looked at a related problem, planning that work for the spring. A 2025 customer said Jim identified a washer issue by text message and ordered the correct parts. A 2024 customer said Jim diagnosed and fixed a built-in microwave quickly. A 2023 customer said Jim came out the same day and had the problem diagnosed and repaired in an hour. A 2023 customer wrote that Jim had saved them thousands in repairs of their washer, dryer, microwave, refrigerator and dishwasher. On Angi, a 2019 customer said the company replaced a damaged control board and temperature probe in their oven. A 2017 customer said Jim fixed the ice maker on their refrigerator, and that the cost included his time and the part. Angi and HomeAdvisor each show 4.8 stars from 173 ratings, Google shows 4.2 stars from 10 ratings, and the Better Business Bureau grade is A+. A 2023 customer gave one star after paying $175 for a visit. They said the company would not give an estimate until paid $175 to come in, and that the person who came out said he could not unhook the downdraft or the gas line on their downdraft oven. A 2016 customer said the price was mentioned up front but still felt a bit steep. **Strengths:** - A quick washer fix — a 2026 customer said it worked within 35 minutes - Parts on hand — a 2026 customer said Jim came with the needed parts - A same-day repair — a 2023 customer said it was diagnosed and repaired in an hour **Concerns:** - A $175 visit fee — a 2023 customer paid it with no work done - Repair price — a 2016 customer felt it was a bit steep ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A Hopkinton customer said Jim arrived the morning after a late-day call and had their washing machine working within 35 minutes _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4eGJHZGpUVkYzYkRkU1V6QmljMVYzWlhSYU5IYxAB!2m1!1s0x0:0x7397109a57175360!3m1!1s2@1:CAIQACodChtycF9oOl8xbGdjTVF3bDdSUzBic1V3ZXRaNHc%7C%7C?hl=en-US) — “5★ Our washing machine stopped working yesterday....motor humming, no controls......our daughter has used Southborough Appliance a number o…” - A customer named Jim Moore as the owner of Southborough Appliance _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4eGJHZGpUVkYzYkRkU1V6QmljMVYzWlhSYU5IYxAB!2m1!1s0x0:0x7397109a57175360!3m1!1s2@1:CAIQACodChtycF9oOl8xbGdjTVF3bDdSUzBic1V3ZXRaNHc%7C%7C?hl=en-US) — “5★ Our washing machine stopped working yesterday....motor humming, no controls......our daughter has used Southborough Appliance a number o…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNad3Q3YmtnRRAB!2m1!1s0x0:0x7397109a57175360!3m1!1s2@1:CIHM0ogKEICAgICZwt7bkgE%7C%7C?hl=en-US) — “5★ Jim Moore, owner of Southborough Appliance, is a rare gem in the home care business. He is responsive and always on time. His pricing is …” - A 2023 customer said Jim came out the same day and diagnosed and repaired the problem in an hour _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURaaHFUa0ZREAE!2m1!1s0x0:0x7397109a57175360!3m1!1s2@1:CIHM0ogKEICAgIDZhqTkFQ%7C%7C?hl=en-US) — “5★ We recently had our dried quit. We called Jim and he manage to come out the same day. He had it diagnosed and repaired in a hour. Profess…” - A 2019 customer said the company replaced a damaged control board and temperature probe in their oven _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/southborough/southborough-appliance-llc-reviews-1.htm) — “Replaced damaged control board and temperature probe in my oven and I was back to cooking ASAP!” - A 2017 customer said Jim fixed the ice maker on their refrigerator _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/southborough/southborough-appliance-llc-reviews-1.htm) — “Jim did a great job fixing the ice maker on our refrigerator. He was knowledgeable quickly diagnosed the problem and fixed it, the cost was …” - 4.8 stars from 173 ratings on Angi and on HomeAdvisor; 4.2 stars from 10 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Southborough%20Appliance&query_place_id=ChIJG0rp_c0nR0oRYFMXV5oQl3M) — “Google: 4.2★ from 10 ratings” - [HomeAdvisor](https://www.homeadvisor.com/rated.SouthboroughAppliance.23986777.html) — “HomeAdvisor: 4.8★ from 173 ratings” - [Angi](https://www.angi.com/companylist/us/ma/southborough/southborough-appliance-llc-reviews-1.htm) — “Angi: 4.8★ from 173 ratings” - Better Business Bureau grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/southborough/profile/small-appliance-services/southborough-appliance-llc-0261-210668) — “Better Business Bureau grade: A+” - A 2023 customer paid $175 for a visit after which the downdraft oven was not worked on _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1dXVHV3dnRRAB!2m1!1s0x0:0x7397109a57175360!3m1!1s2@1:CIHM0ogKEICAgIC5uuGWwgE%7C%7C?hl=en-US) — “1★ Do not waste your time or money with these clowns. I provided them with the model number and service code to schedule the appointment. Th…” - A 2016 customer felt the price was a bit steep _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/southborough/southborough-appliance-llc-reviews-1.htm) — “Jim is personable and knowledgeable. Even though he mentioned the price up front I still feel it was a bit steep. Work was diagnosed and per…” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4eGJHZGpUVkYzYkRkU1V6QmljMVYzWlhSYU5IYxAB!2m1!1s0x0:0x7397109a57175360!3m1!1s2@1:CAIQACodChtycF9oOl8xbGdjTVF3bDdSUzBic1V3ZXRaNHc%7C%7C?hl=en-US) — “5★ Our washing machine stopped working yesterday....motor humming, no controls......our daughter has used Southborough Appliance a number o…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR6NUlqTmtBRRAB!2m1!1s0x0:0x7397109a57175360!3m1!1s2@1:CIHM0ogKEICAgIDz5IjNkAE%7C%7C?hl=en-US) — “5★ Jim diagnosed and fixed my built in microwave quickly. He is very professional. I would highly recommend Jim for any appliance repair!” - [Angi](https://www.angi.com/companylist/us/ma/southborough/southborough-appliance-llc-reviews-1.htm) — “Replaced damaged control board and temperature probe in my oven and I was back to cooking ASAP!” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Southborough%20Appliance&query_place_id=ChIJG0rp_c0nR0oRYFMXV5oQl3M): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/southborough/profile/small-appliance-services/southborough-appliance-llc-0261-210668): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Southborough%20Appliance&query_place_id=ChIJG0rp_c0nR0oRYFMXV5oQl3M): 4.2★ from 10 ratings - [HomeAdvisor](https://www.homeadvisor.com/rated.SouthboroughAppliance.23986777.html): 4.8★ from 173 ratings - [Angi](https://www.angi.com/companylist/us/ma/southborough/southborough-appliance-llc-reviews-1.htm): 4.8★ from 173 ratings ## Recent reviews - **5/5 · Google Reviews · Edward Albertian · 2026-09-26**: Our washing machine stopped working yesterday....motor humming, no controls......our daughter has used Southborough Appliance a number of times with great results and suggested we call Jim Moore (owner of Southborough Appliance.) We called Jim late in the day yesterday and he arrived early next d… - **5/5 · Google Reviews · Meaghan Mayo · 2026-09-22**: Jim is great!!! I have been using him for years! He is very reasonable and dependable. - **5/5 · Google Reviews · Adrian D'Lima · 2026-03-04**: Excellent work and Jim came with the parts needed for the job. I like this type of preparation and recommend him for repair jobs. Jim also took time to look at a related problem and we planned for upcoming work in the Spring. Great service. - **5/5 · Google Reviews · Alan Abreu · 2025-10-01**: Jim does a great job and definitely goes the extra mile for you. He was able to identify an issue with washer via text message and ordered the correct parts to get me back online. Very responsive and professional work, I would definitely call him again for my next repair and recommend Jim and his se… - **5/5 · Google Reviews · Kathy Horka · 2024-06-07**: Jim diagnosed and fixed my built in microwave quickly. He is very professional. I would highly recommend Jim for any appliance repair! - **1/5 · Google Reviews · George Victoria · 2023-10-12**: Do not waste your time or money with these clowns. I provided them with the model number and service code to schedule the appointment. They will not provide you with an estimate till they are paid 175$ to walk through the door. The guy then says “ oh this is a downdraft, I can’t unhook the downdraft… - **5/5 · Google Reviews · Kirk Klasson · 2023-09-29**: We recently had our dried quit. We called Jim and he manage to come out the same day. He had it diagnosed and repaired in a hour. Professional, courteous and a total expert at what he does. Call these guys. You won't be disappointed. - **5/5 · Google Reviews · Laura Garand · 2023-09-15**: In a busy household, major appliances are used constantly. When one decides to stop working, the first person I reach out to is Jim Moore of Southborough Appliance. He is always responsive and arrives for service in a timely manner… sometimes the same day I reach out. He is very honest and reasonab… - **5/5 · Google Reviews · Melissa Bateman Fitzgerald · 2023-09-06**: Jim Moore, owner of Southborough Appliance, is a rare gem in the home care business. He is responsive and always on time. His pricing is far better than the major companies. Jim has saved me thousands in repairs of our washer, dryer, microwave, refrigerator and dishwasher, and he always understands… - **Angi · Kristina B. · 2020-09-01**: Professional and excellent work, repairing kitchen and laundry appliances. I highly recommend Southborough Appliance and will use them again if needed. --- Data freshness: last scanned 2026-10-09T15:46:16.080Z. Cite as: Southborough Appliance — Tavlee (https://tavlee.com/contractor/southborough-appliance-southborough) Source: https://tavlee.com/contractor/southborough-appliance-southborough ## Sitemap [Full site index](https://tavlee.com/sitemap.md)