# Spas By Paul

**Trade:** Specialty Services · **Phone:** (508) 534-9143 · **Website:** http://spasbypaul.com/ · **Languages:** English

**Rating: 4.0/5** (medium confidence) — from 20 reviews across 5 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Spas By Paul is a one-person hot tub and spa service business run by owner Paul Kopyscianski out of 12 Meredith Rd in Forestdale, the Sandwich village on the upper Cape. The Better Business Bureau's file, opened in 2018, records the business as started in January 2012 with a single employee.

The company describes itself as a Cape Cod and Plymouth County spa specialist: spa repair, routine maintenance, inspections and hot tub sales, with a self-reported service span running from Plymouth out to Provincetown. It is unusually specific about money for a small trade business, publishing a $165 system check, $50 weekly residential service and repairs billed at $195 an hour. It also says plainly that it does no pool work — spas only.

The written record is narrow but consistent: 20 Google reviews dated 2022 through 2025, on a profile showing a 5-star average across 27 ratings. What repeat customers describe is speed and access rather than big projects. A 2025 reviewer of about three years wrote that every call is taken care of "by the next day or so"; a January 2023 reviewer had a tub working the same day; a March 2023 reviewer said a hot tub was fixed perfectly. A 2025 customer of more than six years singled out something more unusual than promptness — being given service options and left to choose what made sense for the spa. Honesty and pricing come up repeatedly too, including a 2023 review calling the pricing very fair and 2024 reviews describing the service as honest and efficient. Outside Google, a June 2025 Nextdoor commenter in Eastham, answering a neighbour with a leaking Hot Springs tub, said Paul the Spa Guy was the only spa technician they had used or heard of.

What is worth checking before booking is the paperwork rather than the workmanship. The BBB profile is explicitly Not Rated — the bureau says it has insufficient information to issue a rating — and the business is not accredited, so there is no third-party grade behind the review record. The published rates are the company's own figures and date from its website, so confirm them for your job.

For a Cape or Plymouth County homeowner who needs a hot tub diagnosed, serviced or repaired quickly by the owner himself, this is a well-matched call. Confirm the current rate, that your town falls inside the Plymouth-to-Provincetown range, and — if you also wanted pool service — that you will need someone else.

**Strengths:**
- Next-day response — a 2025 regular said calls are handled within a day
- Same-day fixes — a 2023 reviewer had the tub working that day
- Options explained — a six-year customer said choices were laid out clearly
- Fair pricing — a 2023 review called the spa pricing very fair
- Published rates — site lists system check, weekly service and hourly repair prices

**Concerns:**
- BBB not rated — bureau says it lacks information to issue one
- Wide service area — self-reported coverage spans Plymouth to Provincetown
- Spas only — the company states it does not service pools

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The business is listed at 12 Meredith Rd, Forestdale, MA 02644 (a village of Sandwich on Cape Cod), with owner Mr. Paul Kopyscianski and one employee; the BBB file was opened in April 2018 and records the business as started 1 January 2012. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/forestdale/profile/small-appliance-services/spas-by-paul-0021-432481) — “BBB profile for Spas By Paul, 12 Meredith Rd, Forestdale MA 02644 (a village of Sandwich, Cape Cod), listed phone (774) 255-0177, owner Mr. …”
- The company's own website describes it as a Cape Cod and Plymouth County hot tub and spa specialist offering spa repair, routine maintenance, inspections and hot tub sales, and states it does not service pools. _(confidence: high)_
  - [Official Website](http://spasbypaul.com) — “A Cape Cod and Plymouth County hot tub and spa specialist offering spa repair, routine maintenance, inspections and hot tub sales, with publ…”
- The website publishes its own prices: a $165 system check, $50 weekly residential service and repairs billed at $195 per hour. _(confidence: high)_
  - [Official Website](http://spasbypaul.com) — “A Cape Cod and Plymouth County hot tub and spa specialist offering spa repair, routine maintenance, inspections and hot tub sales, with publ…”
- The company self-reports a service area running from Plymouth to Provincetown. _(confidence: medium)_
  - [Official Website](http://spasbypaul.com) — “Stated service area (self-reported): Plymouth, Provincetown”
- Google shows a 5-star average across 27 ratings, with 20 written reviews on file dated 2022 to 2025. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Spas%20By%20Paul&query_place_id=ChIJLVJ6JF4x-4kRHgeRGJcHAAI) — “Google: 5★ from 27 ratings”
- Reviewers repeatedly describe fast turnaround: a 2025 customer of about three years said calls are handled "by the next day or so", and a January 2023 reviewer had the tub working the same day. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s4eFVrSnBRMVZYUmpkQ2FtUTBRa056YzJSdmRHYxAB!2m1!1s0x0:0x20007971891071e!3m1!1s2@1:CAIQACodChtycF9oOk8xUkJpQ1VXRjdCamQ0QkNzc2RvdGc%7C%7C?hl=en) — “5★ Spas by Paul provides excellent service. I’ve been working with him for about three years, and every time I call, they take care of me by…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCNnZER1BBEAE!2m1!1s0x0:0x20007971891071e!3m1!1s2@1:CIHM0ogKEICAgIDB6vDGPA%7C%7C?hl=en) — “5★ Excellent service. Had tub working same day”
- A 2025 reviewer who had relied on the business for over six years said it presents service options so the customer can decide what is best for the spa. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210aVJEQjZSaTF1TlVGWFZHaHZTVEZwTWtkME5tYxAB!2m1!1s0x0:0x20007971891071e!3m1!1s2@1:CAIQACodChtycF9oOmtiRDB6Ri1uNUFXVGhvSTFpMkd0Nmc%7C%7C?hl=en) — “5★ Spas By Paul have always been very responsive and most importantly have presented options for service that has allowed me to make the bes…”
- Honesty and pricing draw recurring praise: a 2023 review called the pricing very fair, and 2024 reviews describe the service as honest, efficient and communicative. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNGazh2cFRnEAE!2m1!1s0x0:0x20007971891071e!3m1!1s2@1:CIHM0ogKEICAgICFk8vpTg%7C%7C?hl=en) — “5★ Paul was great. Very knowledgeable about spas and his pricing was very fair.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNINmJ2aUNBEAE!2m1!1s0x0:0x20007971891071e!3m1!1s2@1:CIHM0ogKEICAgICH6bviCA%7C%7C?hl=en) — “5★ First time using this company . Communications were great very honest and get the job done . Happy to have found them and plan to continu…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUaExXX3hnRRAB!2m1!1s0x0:0x20007971891071e!3m1!1s2@1:CIHM0ogKEICAgIDThLW_xgE%7C%7C?hl=en) — “5★ Spas By Paul has been servicing our hot tub for two years. They are reliable, honest and efficient. I highly recommend this service!”
- Hot tub and spa repair is the core work, named both by the company's own site and by reviewers describing repairs to their tubs. _(confidence: high)_
  - [Official Website](http://spasbypaul.com) — “A Cape Cod and Plymouth County hot tub and spa specialist offering spa repair, routine maintenance, inspections and hot tub sales, with publ…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoMVAtN0RREAE!2m1!1s0x0:0x20007971891071e!3m1!1s2@1:CIHM0ogKEICAgIDh1P-7DQ%7C%7C?hl=en) — “5★ Professional and timely. Thank you ! Fixed our Hot tub perfectly”
- The BBB profile is explicitly Not Rated - the bureau states it has insufficient information to issue a rating - and the business is not BBB accredited. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/forestdale/profile/small-appliance-services/spas-by-paul-0021-432481) — “BBB profile for Spas By Paul, 12 Meredith Rd, Forestdale MA 02644 (a village of Sandwich, Cape Cod), listed phone (774) 255-0177, owner Mr. …”
- A June 2025 Nextdoor commenter in Eastham, answering a neighbour asking about a leaking hot tub, said Paul the Spa Guy was the only spa technician they had ever used or heard of - an individual neighbour's report, not a verified track record. _(confidence: medium)_
  - [Nextdoor](https://nextdoor.com/p/_7BWhgjRZ-ZR) — “Nextdoor (Eastham, MA) — Paul the Spa Guy is the only one I’ve ever used or heard of”
- The read rests on 20 Google reviews dated 2022 to 2025, uniformly positive and consistent about responsiveness, honesty and fair pricing, plus one 2025 Nextdoor recommendation; the packet contains no complaints, government actions or negative records. _(confidence: medium)_
  - [Nextdoor](https://nextdoor.com/p/_7BWhgjRZ-ZR) — “Nextdoor (Eastham, MA) — Paul the Spa Guy is the only one I’ve ever used or heard of”
  - [Google](https://www.google.com/maps/search/?api=1&query=Spas%20By%20Paul&query_place_id=ChIJLVJ6JF4x-4kRHgeRGJcHAAI) — “Google: 5★ from 27 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s4eFVrSnBRMVZYUmpkQ2FtUTBRa056YzJSdmRHYxAB!2m1!1s0x0:0x20007971891071e!3m1!1s2@1:CAIQACodChtycF9oOk8xUkJpQ1VXRjdCamQ0QkNzc2RvdGc%7C%7C?hl=en) — “5★ Spas by Paul provides excellent service. I’ve been working with him for about three years, and every time I call, they take care of me by…”
- Specializes in Specialty Services _(confidence: medium)_
  - [Official Website](http://spasbypaul.com) — “A Cape Cod and Plymouth County hot tub and spa specialist offering spa repair, routine maintenance, inspections and hot tub sales, with publ…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/forestdale/profile/small-appliance-services/spas-by-paul-0021-432481) — “BBB profile for Spas By Paul, 12 Meredith Rd, Forestdale MA 02644 (a village of Sandwich, Cape Cod), listed phone (774) 255-0177, owner Mr. …”

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Spas%20By%20Paul&query_place_id=ChIJLVJ6JF4x-4kRHgeRGJcHAAI): 5.0★ from 27 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Spas%20By%20Paul&query_place_id=ChIJLVJ6JF4x-4kRHgeRGJcHAAI): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/forestdale/profile/small-appliance-services/spas-by-paul-0021-432481): Listed on this source
- [Official Website](http://spasbypaul.com): Self-reported profile and service details
- [Exa](https://www.trustpilot.com/review/arcticspas.com): 0 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Paul the Spa Guy is the only one I’ve ever used or heard of” — nextdoor.com (2025-06-08) — https://nextdoor.com/p/_7BWhgjRZ-ZR

## Recent reviews

- **5/5 · Google Reviews · Donna McDonald · 2025-11-24**: Very reliable
- **5/5 · Google Reviews · Hyannis Painting, Interior Exterior,house painting · 2025-10-10**: Spas by Paul provides excellent service. I’ve been working with him for about three years, and every time I call, they take care of me by the next day or so. I’m very happy with his work and his crew. They deserve five stars, or even more.
- **5/5 · Google Reviews · eric banks · 2025-07-21**: Spas By Paul have always been very responsive and most importantly have presented options for service that has allowed me to make the best decision for my spa. I have been relying on Paul for over 6 yrs now and have been very satisfied.
- **5/5 · Google Reviews · Don Turcotte · 2025-06-26**: We loved the promptness and professionalism of our service member.
- **5/5 · Google Reviews · Carol Lannon · 2025-02-20**: Very professional and responsive every time my hot tub needs service. Highly recommend and give 5+ stars!
- **5/5 · Google Reviews · Bobbie Schmidt · 2025-01-15**: Great reliable service and super friendly staff! Highly reccomend this company!
- **5/5 · Google Reviews · Sarah Porter · 2024-12-19**: Paul is an excellent tech! He is always so attentive and takes care of customers right away!!
- **5/5 · Google Reviews · Mike Hynes · 2024-09-06**: First time using this company . Communications were great very honest and get the job done . Happy to have found them and plan to continue to use for my Hot Tub needs .
- **5/5 · Google Reviews · Robert Pulaski · 2024-06-16**: Excellent.  Very personable to deal with. On schedule.
- **5/5 · Google Reviews · Beth Mecke · 2024-05-22**: Spas By Paul has been servicing our hot tub for two years. They are reliable, honest and efficient. I highly recommend this service!

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Data freshness: last scanned 2026-08-20T05:58:55.419Z.
Cite as: Spas By Paul — Tavlee (https://tavlee.com/contractor/spas-by-paul)
Source: https://tavlee.com/contractor/spas-by-paul