---
title: "Steve Basso Plumbing Heating & A/C"
description: "A recent customer shopping for a high-efficiency system said Steve came out himself to give a quote, and that his quote was lower than the others. Steve Ba"
doc_version: "2026-10-19"
last_updated: "2026-10-19"
---

# Steve Basso Plumbing Heating & A/C

**Trade:** HVAC / Heating & Cooling · **Address:** 83 Brookfield Ave, Bridgeport, CT 06610 · **Phone:** (203) 335-0224 · **Website:** http://www.bassophac.com/ · **Languages:** English

**Rating: 3.9/5** (medium confidence) — from 47 reviews across 7 sources.
87% of sentiment-scored reviews read net-positive. Last 6 months: 9 reviews, 3 negative.

## The honest read

A recent customer shopping for a high-efficiency system said Steve came out himself to give a quote, and that his quote was lower than the others. Steve Basso Plumbing, Heating & AC says it has served New Haven and Fairfield County homeowners since 1974 with plumbing, heating and air conditioning. It holds 4.5 stars from 79 Google ratings and an A+ grade on its BBB page.

A recent customer said the company replaced a main sewer line to the city sewer system and wrote that they have used Basso for about 28 years in Fairfield. A recent reviewer said Jaime repaired a plumbing leak at their parents' house. A 2026 customer said a shower leak coming through the ceiling was repaired within 24 hours, with Lauren scheduling it right away and Jason explaining the issue before starting.

In a 2025 review, a customer said a tankless water heater was installed the Tuesday after they signed an estimate on a Friday, with the team arriving at 8:30am and finishing by noon. A 2025 customer said Steve found a replacement condenser unit to match their existing system after it failed mid-summer. A 2025 reviewer described a heat pump system Steve installed, with some of the piping run inside the basement. A 2024 customer said their 26-year-old oil-fired steam boiler was replaced with a natural gas Burnham model and some radiators were reconfigured. A 2023 customer said the company replaced a water heater and boiler with a single system in one day, working from 7:30 am to past 9 pm.

A recent customer said they were charged $115 to come out, which was not disclosed when booking, and another $350 to diagnose, and told the worker to leave when he wanted $400 more to replace a rubber gasket on a leaky sink. A recent reviewer described a receptionist who was condescending in person and on the phone, and said nobody called back after they were told Steve would contact them about a new furnace. A recent customer complained of scheduling errors and an antagonistic response from a woman at the company. In 2022, a customer said they paid for a visit and a quote and never received the information.

Connecticut lists its plumbing licence, PLM.0281249-P1, and its heating and cooling licence, HTG.0399195-ST1, as active, both held by Steve Basso Plumbing, Heating & Air Conditioning LLC.

**Strengths:**
- A lower system quote — a recent customer said Steve's quote beat the others
- A sewer line replacement — a recent customer said they were helpful throughout
- A same-morning install — a 2025 customer said a tankless heater went in by noon
- A one-day system swap — a 2023 customer said work ran past 9 pm

**Concerns:**
- Undisclosed trip fee — a recent customer said the $115 fee was not disclosed
- No call back — a recent reviewer said nobody followed up about a furnace
- A missing quote — a 2022 customer said a paid quote never arrived

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 4.5 stars from 79 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Steve%20Basso%20Plumbing%20Heating%20%26%20A%2FC&query_place_id=ChIJc6I-SEoM6IkRN9wZxpbUC3A) — “Google: 4.5★ from 79 ratings”
- BBB grade of A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/bridgeport/profile/plumber/steve-basso-plumbing-heating-air-conditioning-llc-0111-51001814) — “Better Business Bureau grade: A+”
- Says it has served New Haven and Fairfield County homeowners since 1974 _(confidence: medium)_
  - [Official Website](http://www.bassophac.com) — “About (self-reported, verbatim): Choose us when you need a reliable Fairfield plumber & HVAC specialist. Since 1974, Steve Basso Plumbing, H…”
- A recent customer said Steve quoted in person and came in lower than others for a high-efficiency system _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGMU5YWmZOMG95UTNoR1JEWTVaRVJoVlVOclRuYxAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOlF1NXZfN0oyQ3hGRDY5ZERhVUNrTnc%7C%7C?hl=en-US) — “5★ I highly recommend using Steve Basso for any HVAC services or installations. Steve came out himself to evaluate and provide information f…”
- Replaced a main sewer line to the city sewer system for a recent customer _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwdGJYWmtOQzFJTm14dWVVcGhhMmxzZVhoV05tYxAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOlptbXZkNC1INmxueUpha2lseXhWNmc%7C%7C?hl=en-US) — “5★ Basso Plumbing & Heating is a fantastic family run business that has been maintaining our needs for the entire time I've owned a home in …”
- A 2025 customer said a tankless water heater was installed between 8:30am and noon _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214VGVtaHZjSEExVTNsT2RVdGhkVlZ1VVdoT2RFRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOmxTemhvcHA1U3lOdUthdVVuUWhOdEE%7C%7C?hl=en-US) — “5★ Basso Plumbing consistently provides fantastic service and timely.  Their response time is always quick.  We needed to replace our tankle…”
- A 2024 customer said an oil-fired steam boiler was replaced with a natural gas Burnham model _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNULW9pR3l3RRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CIHM0ogKEICAgICT-oiGywE%7C%7C?hl=en-US) — “5★ We had our 26 year old Burnham oil fired  steam boiler replaced with a NG Burnham model.  Steve was very knowledgeable about steam and hi…”
- A 2025 reviewer described a heat pump system Steve installed _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQelhpcTNhNXI3STlRRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CIHM0ogKEPzXiq3a5r7I9QE%7C%7C?hl=en-US) — “5★ I'm very happy with the heat pump system Steve installed.  I was surprised by how some of the piping to my indoor units was done inside t…”
- A recent customer said a $115 trip fee was not disclosed at booking and a $350 diagnosis followed _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxRWR6SnpVM2hrZDBaeWNIVnBUblJ5VURoQ2NIYxAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOk1EdzJzU3hkd0ZycHVpTnRyUDhCcHc%7C%7C?hl=en-US) — “1★ Only use in an emergency and if you have no other choices. They charged me $115 just to come (they did not disclose that fee when the app…”
- A recent reviewer described a condescending receptionist and no call back about a furnace _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204MFNYWlpZVnBZTVVOMGVrTndlVE5VY1UxTGRVRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOm80SXZZYVpYMUN0ekNweTNUcU1LdUE%7C%7C?hl=en-US) — “1★ I am extremely disappointed by my experience with this business, especially because my husband and I were prepared to spend well over $10…”
- A recent customer complained of scheduling errors _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KSE1HTXpXVE5HUW01RlN5MURUMVpZVFdwaWRFRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOmJHMGMzWTNGQm5FSy1DT1ZYTWpidEE%7C%7C?hl=en-US) — “1★ Poor scheduling management would rather argue Makes scheduling errors and then blames customer lady is antagonistic rather than hospitabl…”
- A 2022 customer said they paid for a visit and quote and never received the information _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlNVp1b29nRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CIHM0ogKEICAgIDe5ZuoogE%7C%7C?hl=en-US) — “1★ We paid for a visit and a quote for the job, they never send back the information.”
- Connecticut lists its plumbing licence, PLM.0281249-P1, and its heating and cooling licence, HTG.0399195-ST1, as active, both held by Steve Basso Plumbing, Heating & Air Conditioning LLC. _(confidence: high)_
  - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hvac license HTG.0399195-ST1 registry-verified active — registry holder of record: STEVE BASSO PLUMBING, HEATING & AIR CONDITIONING, LLC”
  - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT plumber license PLM.0281249-P1 registry-verified active — registry holder of record: STEVE BASSO PLUMBING, HEATING & AIR CONDITIONING, LL…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGMU5YWmZOMG95UTNoR1JEWTVaRVJoVlVOclRuYxAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOlF1NXZfN0oyQ3hGRDY5ZERhVUNrTnc%7C%7C?hl=en-US) — “5★ I highly recommend using Steve Basso for any HVAC services or installations. Steve came out himself to evaluate and provide information f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGSVoxaGthVnBUTldwdlJUTkRZMEV0VUdkYUxWRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOjFIZ1hkaVpTNWpvRTNDY0EtUGdaLVE%7C%7C?hl=en-US) — “5★ Really good company. Expert and highly knowledgeable about AC systems. Great to work with!

We were caught mid summer with a failed conde…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQelhpcTNhNXI3STlRRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CIHM0ogKEPzXiq3a5r7I9QE%7C%7C?hl=en-US) — “5★ I'm very happy with the heat pump system Steve installed.  I was surprised by how some of the piping to my indoor units was done inside t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNULW9pR3l3RRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CIHM0ogKEICAgICT-oiGywE%7C%7C?hl=en-US) — “5★ We had our 26 year old Burnham oil fired  steam boiler replaced with a NG Burnham model.  Steve was very knowledgeable about steam and hi…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WcE0yUnlUR1ZZWlRaUE4yTkNVV041TlVjeGMwRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOnVpM2RyTGVYZTZPN2NCUWN5NUcxc0E%7C%7C?hl=en-US) — “5★ Great service!! It was a pleasure to have Jaime repair a plumbing leak at my parents house.

Jaime's professionalisn and customer service…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwdGJYWmtOQzFJTm14dWVVcGhhMmxzZVhoV05tYxAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOlptbXZkNC1INmxueUpha2lseXhWNmc%7C%7C?hl=en-US) — “5★ Basso Plumbing & Heating is a fantastic family run business that has been maintaining our needs for the entire time I've owned a home in …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0Nk9XVmxZMVZSVVhaRlVEbEdUbVpRYlcxQ2IyYxAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOkt6OWVlY1VRUXZFUDlGTmZQbW1Cb2c%7C%7C?hl=en-US) — “5★ I had a leak coming from the shower through the ceiling that came on quickly. It was repaired within 24 hours, I can’t say enough good th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214VGVtaHZjSEExVTNsT2RVdGhkVlZ1VVdoT2RFRRAB!2m1!1s0x0:0x700bd496c619dc37!3m1!1s2@1:CAIQACodChtycF9oOmxTemhvcHA1U3lOdUthdVVuUWhOdEE%7C%7C?hl=en-US) — “5★ Basso Plumbing consistently provides fantastic service and timely.  Their response time is always quick.  We needed to replace our tankle…”

## License

Status: **active** (#PLM.0281249-P1, plumber) — verified against the official CT state registry on 2026-10-19, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Reddit](https://www.reddit.com/r/regularcarreviews/comments/1u6wsuz/absolutely_mint_soft_top_chrysler_sebring_the/orw8kry/): 0 community mentions discussing this business
- [Google](https://www.google.com/maps/search/?api=1&query=Steve%20Basso%20Plumbing%20Heating%20%26%20A%2FC&query_place_id=ChIJc6I-SEoM6IkRN9wZxpbUC3A): 4.5★ from 79 ratings
- [Official Website](http://www.bassophac.com): 52 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Steve%20Basso%20Plumbing%20Heating%20%26%20A%2FC&query_place_id=ChIJc6I-SEoM6IkRN9wZxpbUC3A): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/steve-basso-plumbing-heating-a-c): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ct/bridgeport/profile/plumber/steve-basso-plumbing-heating-air-conditioning-llc-0111-51001814): Listed on this source
- [Local News](https://www.linkedin.com/jobs/view/licensed-hvac-technician-at-steve-basso-plumbing-heating-a-c-llc-4470335096): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Eunice Giaquinto · 2026-10-08**: I highly recommend using Steve Basso for any HVAC services or installations. Steve came out himself to evaluate and provide information for a quote. He thoroughly educated me on all areas of what is needed to look for when making a decision on a new system. His quote was the most valuable to me and …
- **1/5 · Google Reviews · My Media · 2026-09-30**: Poor scheduling management would rather argue Makes scheduling errors and then blames customer lady is antagonistic rather than hospitable manipulative responses rather than admitting error. Don’t waist your time
- **5/5 · Google Reviews · carolyn tatulli · 2026-09-01**: Professional, thorough and polite.  Great job.
- **1/5 · Google Reviews · Sydell Gardner · 2026-08-29**: I am extremely disappointed by my experience with this business, especially because my husband and I were prepared to spend well over $10,000 for a new furnace for our basement.

We stopped by Monday around 9:30 AM because we wanted to speak with someone in person about scheduling an appointment. Th…
- **5/5 · Google Reviews · Chris · 2026-08-25**: Great service!! It was a pleasure to have Jaime repair a plumbing leak at my parents house.

Jaime's professionalisn and customer service skills was exceptional.

Thanks again Jaime- Great work!!!

Chris.
- **1/5 · Google Reviews · paul tony dicarlo · 2026-06-27**: Only use in an emergency and if you have no other choices. They charged me $115 just to come (they did not disclose that fee when the appt was booked) and another $350 to “diagnose” (i.e. listen to me tell them the problem). When he wanted to charge me an additional $400 to replace a rubber gasket o…
- **5/5 · Google Reviews · Bob Spencer · 2026-06-26**: Basso Plumbing & Heating is a fantastic family run business that has been maintaining our needs for the entire time I've owned a home in Fairfield (~28 years) and have always been timely and fair in any work they've done for us. Recently, they had to replace a main sewer line to the city sewer syste…
- **5/5 · Google Reviews · Pam Washburn · 2026-06-04**: We have worked with Basso Heat & Plumbing on several plumbing issues and have been consistently impressed. Jamie, Jason, and Jonathan have all taken the time to thoroughly evaluate our concerns and provide honest, practical advice. What stands out most is their integrity—they are just as willing to …
- **5/5 · Google Reviews · Andrew Duncan · 2026-04-25**: Excellent response to a leak and very helpful service level
- **5/5 · Google Reviews · Karen Haghenbeck · 2026-02-18**: Prompt professional service

---

Data freshness: last scanned 2026-10-13T20:13:46.329Z.
Cite as: Steve Basso Plumbing Heating & A/C — Tavlee (https://tavlee.com/contractor/steve-basso-plumbing-heating-and-a-c-bridgeport)
Source: https://tavlee.com/contractor/steve-basso-plumbing-heating-and-a-c-bridgeport

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