--- title: "Sub-Zero and Viking appliance repair" description: "The company's website says it repairs high-end built-in appliances across Ridgefield and western Connecticut. A recent customer said the technician checked" doc_version: "2026-10-15" last_updated: "2026-10-15" --- # Sub-Zero and Viking appliance repair **Trade:** Appliance Repair · **Address:** 83 Wooster Hts Rd Ste 140, Danbury, CT 06810 · **Phone:** (475) 472-9274 · **Website:** https://subzerorepairridgefield.com/ · **Languages:** English **Rating: 3.2/5** (medium confidence) — from 54 reviews across 4 sources. 87% of sentiment-scored reviews read net-positive. Last 6 months: 14 reviews, 1 negative. ## The honest read The company's website says it repairs high-end built-in appliances across Ridgefield and western Connecticut. A recent customer said the technician checked a Viking refrigerator's water dispenser, explained which part was restricting the flow, and tested everything before the appointment ended. On a Sub-Zero freezer drawer that had become hard to slide, a recent customer said the adjustment was completed during the visit. A recent customer with a Wolf cooktop said the technician diagnosed the issue and restored the cooktop's responsiveness. A 2025 customer said Sergi had their fridge back to normal in about an hour. A recent customer said the company uses AI to answer its calls, that no one showed up after a confirmation, and that the AI would not let them speak to a human or cancel the appointment. A 2025 customer said the company's estimate for an oven repair was $1400, with an additional $240 offered to expedite the part. A 2025 customer said the repairman needed to get a new igniter for a cooktop, and that their calls went unanswered in the weeks after. **Strengths:** - Freezer drawer adjustment — a recent customer said it was completed during the visit - Quick fridge repair — a 2025 customer said it was back in about an hour **Concerns:** - AI phone answering — a recent customer said no one showed after a confirmation - Oven repair estimate — a 2025 customer was quoted $1400 plus $240 to expedite - Igniter follow-up — a 2025 customer said their calls went unanswered ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - The company says it repairs high-end built-in appliances across Ridgefield and western Connecticut _(confidence: medium)_ - [Official Website](https://subzerorepairridgefield.com) — “About (self-reported, verbatim): When a $12,000 refrigerator stops cooling, you don't want a generalist guessing. We repair high-end built-i…” - A recent customer said a Viking refrigerator's water dispenser was diagnosed and tested before the appointment ended _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pFeVJWb3hXV2xsY21GMWRHRm5MV1JUYWtONlExRRAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOjEyRVoxWWllcmF1dGFnLWRTakN6Q1E%7C%7C?hl=en-US) — “5★ Our Viking refrigerator's water dispenser had gradually become slower, making it inconvenient to fill a glass. The technician checked the…” - A recent customer said a Sub-Zero freezer drawer adjustment was completed during the visit _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21scVRVazFNWGxZYzJkQ2J5MDBWMVZwVmtneFZVRRAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOmlqTUk1MXlYc2dCby00V1VpVkgxVUE%7C%7C?hl=en-US) — “5★ We contacted Sub Zero & Premium Appliance Repair because our Sub-Zero freezer drawer had become difficult to slide open and close smoothl…” - A 2025 customer said Sergi had their fridge back to normal in about an hour _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKSEVuWjdOaV92YmRnEAE!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CIHM0ogKEJHEnZ7Ni_vbdg%7C%7C?hl=en-US) — “5★ The company kept me informed as to arrival times regularly and the repairman Sergi was excellent. Very knowledgeable and professional. He…” - A recent customer said AI answered the calls, no one showed up after a confirmation, and they could not reach a human _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s4eFFtNHpORGRHTlU5RlNXZ3hUQzAwWldGS1luYxAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOk8xQm4zNDdGNU9FSWgxTC00ZWFKYnc%7C%7C?hl=en-US) — “1★ Made an appointment. They use AI to answer their calls. Got a confirmation and no one showed up, never called. Repeatedly called and the …” - A 2025 customer said an oven repair estimate was $1400, plus $240 to expedite the part _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SWU9FcEtlR3BETVVSTVpYSlBPRlJvTkRsVFdYYxAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOmRYOEpKeGpDMURMZXJPOFRoNDlTWXc%7C%7C?hl=en-US) — “1★ This company gets kudos for prompt service. However, after diagnosing an issue for my oven, their repair estimate was $1400. They offer…” - A 2025 customer said calls about a cooktop igniter went unanswered for weeks _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJejUyckhlaktqa3lBRRAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CIHM0ogKEIz52rHejKjkyAE%7C%7C?hl=en-US) — “1★ I'm surprised that Freedom Breeze is still in business. We called them to have a broken cooktop element repaired. It needed a new ignite…” - Refrigerator repair _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WTVNtWk9abUV4Y3pVdFoxaHBUbk0xYW1sRWFYYxAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOmVMSmZOZmExczUtZ1hpTnM1amlEaXc%7C%7C?hl=en-US) — “5★ Our Sub-Zero refrigerator had started frosting over more than usual, and we were concerned it might affect how the food was being stored.…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKSEVuWjdOaV92YmRnEAE!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CIHM0ogKEJHEnZ7Ni_vbdg%7C%7C?hl=en-US) — “5★ The company kept me informed as to arrival times regularly and the repairman Sergi was excellent. Very knowledgeable and professional. He…” - Oven repair _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210SGJHaDVZVVl5Wldaa01qZGZNVVpuVGtveE5rRRAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOmtHbGh5YUYyZWZkMjdfMUZnTkoxNkE%7C%7C?hl=en-US) — “5★ Our Viking oven had started taking longer than usual to reach the right temperature, and it was becoming difficult to rely on for regular…” - Cooktop repair _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsUFdWcE9NbEpXZHpoZlMxRXlXamxYU1VOalpXYxAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOllPWVpOMlJWdzhfS1EyWjlXSUNjZWc%7C%7C?hl=en-US) — “5★ We called Sub Zero & Premium Appliance Repair after the temperature on our Wolf cooktop became difficult to regulate at lower settings. S…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WclMxZENjM2wzYjFOaGREaDBhbFZoYldwRFlWRRAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOnVrS1dCc3l3b1NhdDh0alVhbWpDYVE%7C%7C?hl=en-US) — “5★ Our Viking cooktop had started giving us trouble with one of the burners, which made preparing meals more inconvenient than usual. The te…” - Specializes in Appliance Repair _(confidence: high)_ - [Official Website](https://subzerorepairridgefield.com) — “About (self-reported, verbatim): When a $12,000 refrigerator stops cooling, you don't want a generalist guessing. We repair high-end built-i…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pFeVJWb3hXV2xsY21GMWRHRm5MV1JUYWtONlExRRAB!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CAIQACodChtycF9oOjEyRVoxWWllcmF1dGFnLWRTakN6Q1E%7C%7C?hl=en-US) — “5★ Our Viking refrigerator's water dispenser had gradually become slower, making it inconvenient to fill a glass. The technician checked the…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKSEVuWjdOaV92YmRnEAE!2m1!1s0x0:0x82032aabfd108d42!3m1!1s2@1:CIHM0ogKEJHEnZ7Ni_vbdg%7C%7C?hl=en-US) — “5★ The company kept me informed as to arrival times regularly and the repairman Sergi was excellent. Very knowledgeable and professional. He…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Sub-Zero%20and%20Viking%20appliance%20repair&query_place_id=ChIJ0QynxxVV3YkRQo0Q_asqA4I): 4.6★ from 66 ratings - [Official Website](https://subzerorepairridgefield.com): Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Sub-Zero%20and%20Viking%20appliance%20repair&query_place_id=ChIJ0QynxxVV3YkRQo0Q_asqA4I): Listed on this source - [Local News](https://subzeroviking.repair/orange-county): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Drew Guido · 2026-10-12**: Made an appointment. They use AI to answer their calls. Got a confirmation and no one showed up, never called. Repeatedly called and the AI would never let us speak to a human and couldn’t help or even cancel our appointment. Don’t waste your time. - **5/5 · Google Reviews · Sagar kumar · 2026-10-11**: Our Viking refrigerator's water dispenser had gradually become slower, making it inconvenient to fill a glass. The technician checked the dispenser and water supply, then explained which part was restricting the flow. The service was efficient, and everything was tested before the appointment ended.… - **5/5 · Google Reviews · Sojib Serker · 2026-10-11**: We called Sub Zero & Premium Appliance Repair after the temperature on our Wolf cooktop became difficult to regulate at lower settings. Some dishes were heating faster than expected, and adjusting the controls wasn't helping. The technician diagnosed the issue and restored the cooktop's responsivene… - **5/5 · Google Reviews · yacine nedjah · 2026-10-10**: We contacted Sub Zero & Premium Appliance Repair because our Sub-Zero freezer drawer had become difficult to slide open and close smoothly. The technician checked the drawer mechanism and its alignment, then explained what was causing the resistance. The adjustment was completed during the visit, an… - **5/5 · Google Reviews · fernando abdillah · 2026-10-09**: Our Wolf oven's interior fan had become noticeably louder, especially when the appliance was running at higher temperatures. We arranged a service appointment, and the technician inspected the oven carefully to find the source of the noise. The explanation was clear, the repair was handled professio… - **5/5 · Google Reviews · Samyuktha · 2026-10-08**: We noticed our Sub-Zero refrigerator was having trouble with the door seal, and we wanted to address it before it affected the appliance's performance. The technician examined the unit closely, explained what needed attention, and handled the repair without unnecessary disruption. Everything has bee… - **5/5 · Google Reviews · Shawgat Al-Razi · 2026-10-07**: Our Viking cooktop had started giving us trouble with one of the burners, which made preparing meals more inconvenient than usual. The technician inspected the controls and surrounding components carefully before explaining what needed to be addressed. The repair was completed efficiently, and the c… - **5/5 · Google Reviews · Muhammad Hakim Soh · 2026-10-07**: We needed help with a Viking range that had become unreliable during everyday cooking. The technician took a methodical approach to the inspection and found the source of the problem before discussing the repair with us. The work was completed without unnecessary delays, and the range has been much … - **5/5 · Google Reviews · Meskerem Abs · 2026-10-06**: Our Sub-Zero refrigerator had started frosting over more than usual, and we were concerned it might affect how the food was being stored. The technician examined the unit carefully, checked the relevant components, and explained the cause in a way that was easy to understand. The repair was complete… - **5/5 · Google Reviews · Vaishnavi · 2026-10-04**: We contacted Sub-Zero and Viking Appliance Repair after our refrigerator began having an inconsistent cooling issue. The technician was careful with the appliance and took the time to check the system properly before recommending a solution. The repair was handled efficiently, and we appreciated the… --- Data freshness: last scanned 2026-10-13T14:59:40.641Z. Cite as: Sub-Zero and Viking appliance repair — Tavlee (https://tavlee.com/contractor/sub-zero-and-viking-appliance-repair-danbury) Source: https://tavlee.com/contractor/sub-zero-and-viking-appliance-repair-danbury ## Sitemap [Full site index](https://tavlee.com/sitemap.md)