---
title: "Sub Zero Refrigeration Repair Team"
description: "A 35-year-old subzero that was no longer cooling got a same-day visit: the customer said Andrew arrived the same day, diagnosed the issue and repaired it o"
doc_version: "2026-10-15"
last_updated: "2026-10-15"
---

# Sub Zero Refrigeration Repair Team

**Trade:** Appliance Repair · **Phone:** (203) 295-7532 · **Website:** https://subzerorepairteamct.com/ · **Languages:** English

**Rating: 4.0/5** (medium confidence) — from 18 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 15 reviews, 0 negative.

## The honest read

A 35-year-old subzero that was no longer cooling got a same-day visit: the customer said Andrew arrived the same day, diagnosed the issue and repaired it on the spot. The company's website lists Wilton, Norwalk, New Canaan, Fairfield and Ridgefield as its service area and advertises 24/7 emergency service.

On an older sub-zero, a customer said Andrew replaced the compressor at the price quoted despite some complications. A customer with an aging Sub Zero wine cooler said Andrew obtained the parts as promised, showed up on time and left the unit performing like new. That customer also said the repair was not inexpensive, that the diagnostic fee was subtracted from the contract price, and that parts and labor came with a one-year warranty.

When an almost 20-year-old Sub Zero fridge went out after a power outage, the customer said the parts were a challenge to get quickly, and that Andrew and team found a way to help as soon as he had them. A customer who called about an ice maker said that after installing a new one, Andrew looked at an induction stove top that shut off with all four burners on, came back with a mesh cover and fixed the problem without charging.

A customer said service arrived within half an hour of calling in, with Andrew and Nikita on the job. A customer whose Sub-Zero was failing to hold temperature said Andrew gave no-pressure recommendations on repairing it now versus replacing it later, based on the unit's age. A customer said Andrew identified a clogged drainage hose as the issue and ran diagnostics on the Sub-Zero before finishing the job. A customer said Andrew followed up after the service call to make sure everything was working properly.

A 2026 customer said Andrew had their mother's refrigerator working in under an hour. A 2026 customer whose oven stopped heating said Andrew showed up on time, had the replacement part with him and fixed everything in about an hour.

**Strengths:**
- Same-day repair — a customer said a 35-year-old subzero was fixed on the spot
- Compressor replacement — done at the price quoted despite some complications
- One-year warranty — a wine cooler customer said parts and labor were covered
- Post-repair check-in — Andrew followed up to make sure everything worked

**Concerns:**
- Repair cost — a wine cooler customer said it was not inexpensive

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Holds a 5-star Google rating from 19 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Sub%20Zero%20Refrigeration%20Repair%20Team&query_place_id=ChIJp-ke-tPyt6wREEYxgQxlNQs) — “Google: 5★ from 19 ratings”
- A customer said Andrew arrived the same day for a 35-year-old subzero that was no longer cooling and repaired it on the spot _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ab1JHWlVkUzFNZW5Gc1RsTXRSRkpuYkY5bFpVRRAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOmZoRGZUdS1MenFsTlMtRFJnbF9lZUE%7C%7C?hl=en-US) — “5★ Outstanding customer service and expertise!

Called for our 35-year-old subzero that was no longer cooling. Not only was Andrew incredibl…”
- A customer said Andrew replaced the compressor on an older sub-zero at the price quoted despite some complications _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201dVRGSjBWSGxHYkZCU1RtRTFabkJvZWxSelNGRRAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOm5uTFJ0VHlGbFBSTmE1ZnBoelRzSFE%7C%7C?hl=en-US) — “5★ Andrew was prompt, personable and replaced the compressor on our older sub-zero at the price quoted despite some complications.  Highly r…”
- A customer said the diagnostic fee was subtracted from the contract price and parts and labor came with a one-year warranty on a wine cooler repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paRVExUjZlVWRZVUZSZmJYVTFOV0ZhZDNaclVIYxAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOjZEQ1R6eUdYUFRfbXU1NWFad3ZrUHc%7C%7C?hl=en-US) — “5★ I had a very good experience with the service. Andrew repaired my aging Sub Zero wine cooler which was suffering from a number of problem…”
- A wine cooler customer said the repair was not inexpensive _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paRVExUjZlVWRZVUZSZmJYVTFOV0ZhZDNaclVIYxAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOjZEQ1R6eUdYUFRfbXU1NWFad3ZrUHc%7C%7C?hl=en-US) — “5★ I had a very good experience with the service. Andrew repaired my aging Sub Zero wine cooler which was suffering from a number of problem…”
- A 2026 customer said Andrew fixed an oven that stopped heating in about an hour, with the replacement part on hand _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taUWEyTm1ZbTgwTkU1dFoxVnhObmxzWXpWVE1HYxAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOkZQa2NmYm80NE5tZ1VxNnlsYzVTMGc%7C%7C?hl=en-US) — “5★ Finally found a company that actually knows what they’re doing. My oven stopped heating and I was worried I’d be waiting weeks for parts.…”
- The company's website lists Wilton, Norwalk, New Canaan, Fairfield and Ridgefield as its service area _(confidence: medium)_
  - [Official Website](https://subzerorepairteamct.com) — “Stated service area (self-reported): Wilton, Norwalk, New Canaan, Fairfield, Ridgefield”
- Sub-Zero refrigerator and wine cooler repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paRVExUjZlVWRZVUZSZmJYVTFOV0ZhZDNaclVIYxAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOjZEQ1R6eUdYUFRfbXU1NWFad3ZrUHc%7C%7C?hl=en-US) — “5★ I had a very good experience with the service. Andrew repaired my aging Sub Zero wine cooler which was suffering from a number of problem…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xadlJYZ3pUVVp1Y0ZoaU5qVXlSMW94TVVKU1gxRRAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOlZvRXgzTUZucFhiNjUyR1oxMUJSX1E%7C%7C?hl=en-US) — “5★ Fantastic service and quick resolution. Our almost 20 yo Sub Zero fridge went out after our last power outage. It was a challenge to get …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ab1JHWlVkUzFNZW5Gc1RsTXRSRkpuYkY5bFpVRRAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOmZoRGZUdS1MenFsTlMtRFJnbF9lZUE%7C%7C?hl=en-US) — “5★ Outstanding customer service and expertise!

Called for our 35-year-old subzero that was no longer cooling. Not only was Andrew incredibl…”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paRVExUjZlVWRZVUZSZmJYVTFOV0ZhZDNaclVIYxAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOjZEQ1R6eUdYUFRfbXU1NWFad3ZrUHc%7C%7C?hl=en-US) — “5★ I had a very good experience with the service. Andrew repaired my aging Sub Zero wine cooler which was suffering from a number of problem…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201dVRGSjBWSGxHYkZCU1RtRTFabkJvZWxSelNGRRAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOm5uTFJ0VHlGbFBSTmE1ZnBoelRzSFE%7C%7C?hl=en-US) — “5★ Andrew was prompt, personable and replaced the compressor on our older sub-zero at the price quoted despite some complications.  Highly r…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ab1JHWlVkUzFNZW5Gc1RsTXRSRkpuYkY5bFpVRRAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOmZoRGZUdS1MenFsTlMtRFJnbF9lZUE%7C%7C?hl=en-US) — “5★ Outstanding customer service and expertise!

Called for our 35-year-old subzero that was no longer cooling. Not only was Andrew incredibl…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taUWEyTm1ZbTgwTkU1dFoxVnhObmxzWXpWVE1HYxAB!2m1!1s0x0:0xb35650c81314610!3m1!1s2@1:CAIQACodChtycF9oOkZQa2NmYm80NE5tZ1VxNnlsYzVTMGc%7C%7C?hl=en-US) — “5★ Finally found a company that actually knows what they’re doing. My oven stopped heating and I was worried I’d be waiting weeks for parts.…”

## License

Status: **not_found** — verified against the official CT state registry, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Reddit](https://www.reddit.com/r/Appliances/comments/1fbj3d2/20_year_old_sub_zero_fridge_repair_or_replace/): 0 community mentions discussing this business
- [Google](https://www.google.com/maps/search/?api=1&query=Sub%20Zero%20Refrigeration%20Repair%20Team&query_place_id=ChIJp-ke-tPyt6wREEYxgQxlNQs): 5.0★ from 19 ratings
- [Official Website](https://subzerorepairteamct.com): Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Sub%20Zero%20Refrigeration%20Repair%20Team&query_place_id=ChIJp-ke-tPyt6wREEYxgQxlNQs): Listed on this source
- [Local News](https://www.globenewswire.com/news-release/2026/03/11/3254097/0/en/big-joe-appliance-repair-service-announces-enhanced-engineering-standards-for-luxury-sub-zero-systems-in-san-diego.html): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · David Blum · 2026-10-12**: Quick and great response, fixed my old sub zero at minimal cost. This team knows their stuff !
- **5/5 · Google Reviews · Gail Walsh · 2026-08-21**: Andrew was a true professional who went above and beyond.  He came to fix the ice maker and after installation of a new one he looked at my induction stove top because it would turn off if I had all 4 burners on. He showed me the problem with the original installation and said he would be back with …
- **5/5 · Google Reviews · John Antonio Spafford · 2026-08-17**: I had a very good experience with the service. Andrew repaired my aging Sub Zero wine cooler which was suffering from a number of problems. Andrew obtained the parts as promised, scheduled an appointment within the promised time window, and showed up on time for the repairs. The process took some ti…
- **5/5 · Google Reviews · Hugh Murtha · 2026-08-10**: Super prompt service
- **5/5 · Google Reviews · Janice Yost · 2026-08-07**: Andrew was prompt, personable and replaced the compressor on our older sub-zero at the price quoted despite some complications.  Highly recommend.
- **5/5 · Google Reviews · Terry Darland · 2026-07-14**: Good and efficient repair team.
- **5/5 · Google Reviews · Zach Berman · 2026-07-12**: Great service arriving within 1/2 hr of calling in. Andrew and Nikita are very professional and knowledgeable. Would highly recommend !!!!
David B
- **5/5 · Google Reviews · Lisa · 2026-07-10**: Fantastic service and quick resolution. Our almost 20 yo Sub Zero fridge went out after our last power outage. It was a challenge to get the parts quickly, but as soon as he had them, Andrew and team found a way to help us asap. They are super professional, nice and helpful. Love that we didn't choo…
- **5/5 · Google Reviews · Scott Hiller · 2026-07-01**: Andrew came promptly, was very polite, and quickly diagnosed and fixed my freezer's problem. Great job.
- **5/5 · Google Reviews · Jack Balaban · 2026-06-22**: Andrew was fantastic! Quick, knowledgeable and fair! Will absolutely call again.

---

Data freshness: last scanned 2026-10-13T13:08:31.577Z.
Cite as: Sub Zero Refrigeration Repair Team — Tavlee (https://tavlee.com/contractor/sub-zero-refrigeration-repair-team)
Source: https://tavlee.com/contractor/sub-zero-refrigeration-repair-team

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