# SUPERIOR VENT & DUCT CLEANING

**Trade:** HVAC / Heating & Cooling · **Address:** 21 Carlton St, Peabody, MA 01960, USA · **Phone:** (978) 979-3434 · **Website:** https://superiorventcleaning.com/ · **Languages:** English

**Rating: 2.9/5** (medium confidence) — from 27 reviews across 4 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
85% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative.

## The honest read

Superior Vent & Duct Cleaning has built up a long, detailed run of reviews since 2021 — Erin and Angel show up by name often enough that this reads like a small, personal operation, and several accounts describe the kind of honesty that's rare in this trade. One review from 2021 describes Erin inspecting ductwork and telling the customer nothing needed cleaning at all, walking away from a sale rather than pushing a service that wasn't needed. Another from the same year describes calling for a quote and getting Erin on the phone immediately with one flat price "no matter what," cheaper than two other quotes the customer had already gathered.

But running alongside that, dated across several separate years, is a recurring complaint: a scheduled appointment nobody shows up for, with no call and an unreachable phone. A 2023 review describes the crew arriving hours late and leaving a dryer still unusable, with weeks of unanswered follow-up attempts afterward. A 2024 review from a condo association — locked into using this vendor under an HOA contract — describes the same no-show-and-no-answer pattern, complete with a full voicemail box. And the newest review on file, from June 2026, describes exactly the same thing: a scheduled 9 a.m. appointment, no call, and a phone that "keeps hanging up on me." That's the only review in the last six months, and it's negative.

The rest of the record backs up why the company built a following in the first place: dryer vents cleared of years of built-up lint, a detached vent reattached the day after a Sunday phone call, and ducts that reviewers describe as noticeably improving airflow and drying times. BBB lists the business at 15 years old but not accredited, with no rating on file.

For a routine dryer vent or duct cleaning, the work itself gets consistently good marks when the crew actually shows up — the real risk here is the appointment simply not happening, and that's come up often enough, including this year, to take seriously. Confirm the appointment the day before, and have a backup plan if nobody answers the phone that morning.

**Strengths:**
- Honest inspections — told a customer their ducts didn't need cleaning
- Fast, flat pricing — one quoted price, beat two competing quotes
- Stands behind the work — reattached a vent the day after a Sunday call

**Concerns:**
- Recurring no-shows — a June 2026 review cites a missed appointment, no call
- Unresponsive after a bad visit — 2023 review cites weeks of unanswered follow-up
- HOA-vendor no-show — 2024 review describes the same pattern with no other option

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google rating 4.7★ from 52 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=15851715061792076607&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.7★ from 52 ratings”
- BBB lists the business as 15 years old, not accredited, with no rating on file _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/construction-services/superior-vent-duct-cleaning-0021-260545) — “Superior Vent & Duct Cleaning is not a BBB Accredited Business and has no BBB rating (insufficient information), with 15 years in business a…”
- A 2021 review describes being told, after inspection, that ductwork didn't need cleaning at all, rather than being sold unnecessary work _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhNnFTZXd3RRAB!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CIHM0ogKEICAgICa6qSewwE%7C%7C?hl=en) — “5★ Erin and her team came out to inspect our AC in the attic and to provide us with a quote for potential service we may need & they went AB…”
- A 2021 review describes a flat, fixed price quoted immediately by phone that beat two competing quotes _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2eW9qWVFBEAE!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CIHM0ogKEICAgIC6yojYQA%7C%7C?hl=en) — “5★ I called asking for a quote and lead time on cleaning my dryer vent, which thanks to COVID, was a year past due.  Erin picked up phone ri…”
- A 2022 review describes a detached vent being reattached the day after a Sunday phone call _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtemNIbTJnRRAB!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CIHM0ogKEICAgICmzcHm2gE%7C%7C?hl=en) — “5★ I had Superior Vent & Duct come clean the vent at my rental property and they changed out the vent as well. A few weeks later the vent ca…”
- A June 2026 review describes a scheduled 9am appointment with no call, no show, and an unreachable phone _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pScWJYUnJVR0YwTlRkSk0wYzFVWGROT1hCbGJWRRAB!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CAIQACodChtycF9oOjRqbXRrUGF0NTdJM0c1UXdNOXBlbVE%7C%7C?hl=en) — “1★ I had a 9 o’clock appointment I scheduled a little over a week ago. No call no-show and not answer answering the phone keeps hanging up o…”
- A 2023 review describes the crew arriving hours late, leaving a dryer unusable, and weeks of unanswered follow-up attempts _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4bGVhSml3RRAB!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CIHM0ogKEICAgICxleaJiwE%7C%7C?hl=en) — “1★ Arrived several hours late and left before communicating follow up or invoicing. Vents were left with lint and feathers hanging out, and …”
- A 2024 review from a condo association describes the same no-show-and-no-answer pattern, with no alternative vendor available under its HOA contract _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNqMDluUXdBRRAB!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CIHM0ogKEICAgICj09nQwAE%7C%7C?hl=en) — “1★ This company was hired by my condo association to clean our dryer vents. They never showed up to the appointment and did not answer their…”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Google](https://maps.google.com/?cid=15851715061792076607&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.7★ from 52 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2eGNPSGx3RRAB!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CIHM0ogKEICAgID6xcOHlwE%7C%7C?hl=en) — “5★ Staff was friendly and professional! Helped us understand what HVAC maintenance we should pursue as first-time homeowners, which was grea…”
- Specializes in Specialty Services _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQcU9UTVRnEAE!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CIHM0ogKEICAgIDPqOTMTg%7C%7C?hl=en) — “5★ I’m so happy I found Superior Vent & Duct Cleaning.  I hired them to clean my dryer vent, HVAC ducts and ceiling vent.  They were extreme…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwMDZLRmdnRRAB!2m1!1s0x0:0xdbfc9adcdad3733f!3m1!1s2@1:CIHM0ogKEICAgICp06KFggE%7C%7C?hl=en) — “5★ Installed new dryer vent and cleaned out all ducts in the house. Did a great job,friendly and prompt service done at a fair price. And my…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=SUPERIOR%20VENT%20%26%20DUCT%20CLEANING&query_place_id=ChIJV1njhTcN44kRP3PT2tya_Ns): 4.7★ from 52 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=SUPERIOR%20VENT%20%26%20DUCT%20CLEANING&query_place_id=ChIJV1njhTcN44kRP3PT2tya_Ns): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/construction-services/superior-vent-duct-cleaning-0021-260545): Listed on this source
- [Exa](https://reviews.birdeye.com/superior-vent-duct-cleaning-148395781422127): 7 web mentions across the open web (each linked to its source)

## Recent reviews

- **1/5 · Google Reviews · Nick Silvestri · 2026-06-29**: I had a 9 o’clock appointment I scheduled a little over a week ago. No call no-show and not answer answering the phone keeps hanging up on me.
- **5/5 · Google Reviews · Donna Richard · 2024-11-28**: I’m so happy I found Superior Vent & Duct Cleaning.  I hired them to clean my dryer vent, HVAC ducts and ceiling vent.  They were extremely professional and respectful of my home.  My clothes dry so much faster, the air in my home is cleaner, and the ceiling vent in my bathroom is doing its job!  Wh…
- **3/5 · Google Reviews · John · 2024-06-13**: I scheduled an appointment with Superior Vent by phone to clean my dryer and kitchen vents the following week. They never showed up for the morning appointment, and didn’t call to let me known they wouldn’t be able to make it. I called them multiple times later in the day and they didn’t answer. I c…
- **1/5 · Google Reviews · Colette Fleury · 2024-04-25**: This company was hired by my condo association to clean our dryer vents. They never showed up to the appointment and did not answer their phone when I tried to call. Their voicemail box was also full. This was despite their google hours showing they were open and the appointment should have been on …
- **5/5 · Google Reviews · Shams Family · 2024-01-04**: Super easy to work with and did a thorough, professional job very quickly. Will certainly call them again.
- **5/5 · Google Reviews · Andrew Guida · 2023-12-30**: Good communication, fast appointment, fast work. Now my house won't burn down, probably.
- **5/5 · Google Reviews · Cyrielle Caudrelier · 2023-10-28**: Team was very professional as well as very friendly. I strongly recommend their services.
- **5/5 · Google Reviews · Mike Feeney · 2023-08-09**: Installed new dryer vent and cleaned out all ducts in the house. Did a great job,friendly and prompt service done at a fair price. And my dryer for the 1st time in 9 months now works properly!
- **5/5 · Google Reviews · George Slavin · 2023-08-04**: Very responsive and service was quick and efficient. I'll be using them every year for my annual dryer vent cleaning.
- **1/5 · Google Reviews · Will Green · 2023-05-22**: Arrived several hours late and left before communicating follow up or invoicing. Vents were left with lint and feathers hanging out, and the dryer remains unusable. I have called and emailed multiple times for next steps and received little to no responses, and no confirmation of a followup appointm…

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Data freshness: last scanned 2026-07-02T11:53:09.575Z.
Cite as: SUPERIOR VENT & DUCT CLEANING — Tavlee (https://tavlee.com/contractor/superior-vent-and-duct-cleaning-peabody)
Source: https://tavlee.com/contractor/superior-vent-and-duct-cleaning-peabody