--- title: "Suzor Electronics Service, Inc" description: "A $230 warranty-service dispute figures in a June 2024 Google review of Suzor Electronics Service, Inc. The Athol business repairs appliances; its BBB list" doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Suzor Electronics Service, Inc **Trade:** Appliance Repair · **Address:** 392 S Main St, Athol, MA 01331 · **Phone:** (978) 575-1500 · **Languages:** English **Rating: 1.9/5** (low confidence) — from 5 reviews across 4 sources. 40% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read A $230 warranty-service dispute figures in a June 2024 Google review of Suzor Electronics Service, Inc. The Athol business repairs appliances; its BBB listing also advertises television and computer repairs. Google shows 3.9 stars from 14 ratings, and BBB gives it an A+ grade. The June 2024 customer said GE assigned Suzor to inspect a six-month-old washing machine under warranty. After diagnosing a gasket problem and ordering the part, Suzor requested $230, according to the customer, who said Suzor explained that the technician had determined the problem was not a manufacturing defect. The customer reported that GE confirmed coverage for parts and labor, tried unsuccessfully to reach Suzor, and later said the claim was approved rather than flagged as uncovered. These are the customer's account of the conversations with both companies. An October 2024 reviewer described repeated rescheduling, miscommunication and parts not being ordered when promised. When the parts arrived broken, the customer explicitly said that was not Suzor's fault. After waiting three weeks, however, the customer said Suzor told them it could not make the repair for other reasons and they would need another repair person. In a July 2023 review, another customer alleged ignored calls and texts and a missed appointment; an update alleged that Suzor billed GE for parts and labor despite not attending that appointment. Other customers described completed repairs. A December 2024 reviewer said Bill arrived as promised for warranty service on an LG range and was pleasant and knowledgeable. In November 2023, a customer praised Mr. Suzor's diagnoses and the complete, speedy repair of two LG appliances. BBB lists licence number 9042 with the Division of Occupational Licensure. **Strengths:** - LG appliance repairs — a November 2023 customer praised complete, speedy repairs - Promised arrival — a December 2024 customer said Bill arrived as promised **Concerns:** - Warranty payment dispute — a June 2024 customer disputed a $230 charge - Repair scheduling — an October 2024 customer described rescheduling and an abandoned repair - Missed appointment — a July 2023 customer alleged nonattendance and subsequent GE billing ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Google rates Suzor 3.9 stars from 14 ratings. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Suzor%20Electronics%20Service%2C%20Inc&query_place_id=ChIJsTlJ5IZG4YkRnZoevzlR_gs) — “Google: 3.9★ from 14 ratings” - BBB gives Suzor an A+ grade. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/athol/profile/electronic-equipment-repair/suzor-appliance-tv-service-0261-205015) — “Better Business Bureau grade: A+” - BBB advertises appliance, television and computer repairs. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/athol/profile/electronic-equipment-repair/suzor-appliance-tv-service-0261-205015) — “Services offered (Better Business Bureau): appliance, television, and computer repairs” - BBB lists licence number 9042 with the Division of Occupational Licensure. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/athol/profile/electronic-equipment-repair/suzor-appliance-tv-service-0261-205015) — “Licence listed on Better Business Bureau: 9042 (Division of Occupational Licensure)” - A December 2024 Google reviewer said Bill arrived as promised for LG range warranty service and was pleasant and knowledgeable. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=864217486963153565&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Bill provided warranty service on our LG range and we could not be more pleased. He arrived when promised and he was pleasant and knowled…” - A November 2023 Google reviewer praised Mr. Suzor for accurate diagnoses and complete, speedy repairs of two LG appliances. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=864217486963153565&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We are extremely pleased with the precision, depth of knowledge, and skill that Mr. Suzor brought to fixing two of our LG appliances. His…” - A June 2024 Google reviewer said Suzor requested $230 for a washing-machine gasket repair, while GE told the customer that parts and labor were covered under warranty. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=864217486963153565&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Don’t recommend this company. We have a 6 month old GE washing machine under full warranty. Put in a claim through GE and this was the co…” - An October 2024 Google reviewer described repeated rescheduling and delayed parts ordering, then said Suzor declined to complete the repair after a three-week wait; the reviewer said broken parts were not Suzor’s fault. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=864217486963153565&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ I had the absolute worst possible experience with this company. There were multiple reschedules due to miscommunication, parts not gettin…” - A July 2023 Google reviewer alleged ignored calls and texts and a missed appointment, then alleged in an update that Suzor billed GE for parts and labor despite not attending. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=864217486963153565&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Refused to keep in touch with customer. Both Annette and the tech have a massive attitude problem. Constant lies. They ghosted me. They i…” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=864217486963153565&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Bill provided warranty service on our LG range and we could not be more pleased. He arrived when promised and he was pleasant and knowled…” - [Google Reviews](https://maps.google.com/?cid=864217486963153565&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We are extremely pleased with the precision, depth of knowledge, and skill that Mr. Suzor brought to fixing two of our LG appliances. His…” - [Better Business Bureau](https://www.bbb.org/us/ma/athol/profile/electronic-equipment-repair/suzor-appliance-tv-service-0261-205015) — “Services offered (Better Business Bureau): appliance, television, and computer repairs” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Suzor%20Electronics%20Service%2C%20Inc&query_place_id=ChIJsTlJ5IZG4YkRnZoevzlR_gs): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/athol/profile/electronic-equipment-repair/suzor-appliance-tv-service-0261-205015): Listed on this source - [Local News](https://www.legacy.com/us/obituaries/legacyremembers/james-morcone-obituary?id=12329570): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Suzor%20Electronics%20Service%2C%20Inc&query_place_id=ChIJsTlJ5IZG4YkRnZoevzlR_gs): 3.9★ from 14 ratings ## Recent reviews - **5/5 · Google Reviews · Aaron Kupec · 2024-12-17**: Bill provided warranty service on our LG range and we could not be more pleased. He arrived when promised and he was pleasant and knowledgeable. We would use Suzor again. - **1/5 · Google Reviews · Erica Poisson · 2024-10-16**: I had the absolute worst possible experience with this company. There were multiple reschedules due to miscommunication, parts not getting ordered when we were told, and when the parts did finally get ordered they arrived broken. While I realize that parts arriving broken is not Suzor’s fault, there… - **1/5 · Google Reviews · Amanda Williams · 2024-06-13**: Don’t recommend this company. We have a 6 month old GE washing machine under full warranty. Put in a claim through GE and this was the company they assigned to us. When I created the order on GE total for service was 0$. They come out determine we need a new gasket and say they’ll order the part and… - **5/5 · Google Reviews · Kami de la Flèche · 2023-11-14**: We are extremely pleased with the precision, depth of knowledge, and skill that Mr. Suzor brought to fixing two of our LG appliances. His diagnoses in both situations were spot on, and resulted in complete and speedy repair. Very grateful. - **1/5 · Google Reviews · purple unicornpee · 2023-07-19**: Refused to keep in touch with customer. Both Annette and the tech have a massive attitude problem. Constant lies. They ghosted me. They ignored my phone calls,, texts and never showed for my appointment. Stear clear of this shady operation. Update: After totally ghosting me they billed GE for parts … --- Data freshness: last scanned 2026-10-01T00:19:20.255Z. Cite as: Suzor Electronics Service, Inc — Tavlee (https://tavlee.com/contractor/suzor-electronics-service-inc-athol) Source: https://tavlee.com/contractor/suzor-electronics-service-inc-athol ## Sitemap [Full site index](https://tavlee.com/sitemap.md)