# Symphony Home Improvement **Trade:** Windows / Siding / Gutters · **Address:** 11 Mark St, Burlington, MA 01803 · **Phone:** (508) 878-8698 · **Website:** https://symphonyhome.com/about-us/service-areas/ · **Languages:** English **Rating: 3.3/5** (medium confidence) — from 5 reviews across 5 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Symphony Home Improvement is a Burlington window-and-door specialist homeowners hire for full replacement jobs, from a handful of windows to a whole multi-family building. The company holds an active Massachusetts home improvement contractor registration and carries an A+ Better Business Bureau rating, though it isn't a BBB-accredited business. Its Google page shows five stars from eight ratings, and the written reviews, spanning 2016 to 2021, tell a consistent story: homeowners praise owner Gary Rawding and his crews for walking through window options (the Softlite brand comes up more than once), finishing multi-window installs in a single day, and leaving houses noticeably quieter. An owner of a three-family and two-family property who replaced windows across four tenanted units in 2018 reported not one tenant complaint. In a 2021 review, a homeowner described a sales rep who, rather than push an unsuitable patio-slider project, recommended talking to a general contractor instead — the kind of call that builds trust even when it costs a sale. Worth knowing before booking: every written review on file dates from 2017 to 2021, so a fresh conversation about current crews and pricing is worth having up front. The company's own site claims 20+ years in the trade, but BBB records show it was established in 2014, about 11 years ago — worth asking which timeline they mean if longevity matters to you. Gary Rawding is also described elsewhere as running a related company, Symphony Concrete Coatings, so it's worth confirming which entity would actually do the work. For a straightforward window or door replacement in the Burlington area, the license is active and the reviews on file are uniformly positive about the installs themselves — just get specifics on timeline, crew, and which company is on the contract before signing. **Strengths:** - Window installs — five Google reviews 2016–2021, all five stars - Verified license — active MA home improvement contractor registration - Honest scope calls — 2021 review notes staff declined an unsuitable job - BBB grade A+ — despite no formal accreditation **Concerns:** - Dated review record — every written review on file runs 2017 to 2021 - Tenure claim disputed — site says 20 years, BBB shows about 11 **Where sources disagree:** - The company's website claims 20+ years in business, but BBB records show it was established in 2014 (about 11 years) — the two accounts of its history don't match. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Holds an active Massachusetts home improvement contractor registration (HIC #182231). _(confidence: high)_ - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 182231 registry-verified active — registry holder of record: SYMPHONY HOME IMPROVEMENT LLC.” - Carries an A+ Better Business Bureau rating, though it is not a BBB-accredited business. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/home-improvement/symphony-home-improvement-0021-139157) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/home-improvement/symphony-home-improvement-0021-139157) — “This BBB profile shows Symphony Home Improvement is not BBB accredited, carries an A+ BBB rating, has been in business about 11 years, and i…” - Google reviews from 2016 to 2021 consistently praise smooth, single-day multi-window installs and knowledgeable, non-pushy sales guidance. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I needed new windows installed in my newly purchased home and found Symphony Home Improvement online in the fall of 2016. When we met wit…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ My wife and I purchased an older home in North Shore Massachusetts right on the coast, and quickly found out that our current windows wer…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I contacted Symphony this spring to look into improving on the replacement windows my home had when I bought it. I was a bit skeptical ab…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I replaced all my windows in a three family and most of my windows in the two family I live in. From the salesperson (very knowledgeabl…” - In a 2018 review, an owner of a three-family and two-family property reported windows replaced across four tenanted units with no tenant complaints. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I replaced all my windows in a three family and most of my windows in the two family I live in. From the salesperson (very knowledgeabl…” - In a 2021 review, a sales rep recommended a general contractor instead of pushing ahead with an unsuitable patio-slider project. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We are planning on replacing two patio sliders with a combination slider and windows. I contacted Symphony via their website and received…” - Every written review on file dates from 2017 to 2021 — the written record is several years old. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I needed new windows installed in my newly purchased home and found Symphony Home Improvement online in the fall of 2016. When we met wit…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ My wife and I purchased an older home in North Shore Massachusetts right on the coast, and quickly found out that our current windows wer…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I contacted Symphony this spring to look into improving on the replacement windows my home had when I bought it. I was a bit skeptical ab…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I replaced all my windows in a three family and most of my windows in the two family I live in. From the salesperson (very knowledgeabl…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We are planning on replacing two patio sliders with a combination slider and windows. I contacted Symphony via their website and received…” - The company's own website states 20+ years in business, while BBB records show it was established in 2014, about 11 years ago. _(confidence: medium)_ - [Official Website](https://symphonyhome.com) — “Self-reported 20 years in business” - [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/home-improvement/symphony-home-improvement-0021-139157) — “This BBB profile shows Symphony Home Improvement is not BBB accredited, carries an A+ BBB rating, has been in business about 11 years, and i…” - Owner Gary Rawding is also described elsewhere as CEO of a related company, Symphony Concrete Coatings. _(confidence: medium)_ - [profitandgrit.com](https://profitandgrit.com/podcast_episode/home-service-business-gary-rawding/) — “profitandgrit.com — Tyler Martin sits down with Gary Rawding—CEO of Symphony Concrete Coatings and Symphony Home Improvement—to explore how …” - [linkedin.com](https://www.linkedin.com/posts/thinktyler_in-home-improvement-sales-trust-is-everything-activity-7266831752646541312-TUva) — “linkedin.com — Gary is an entrepreneur and CEO who has built multiple thriving businesses in the home improvement industry, including Sympho…” - [podcasts.apple.com](https://podcasts.apple.com/us/podcast/trust-based-sales-will-make-your-home-service-business/id1800867047?i=1000702666038) — “podcasts.apple.com — His innovative approaches to sales training, cash flow management, and team building have created sustainable growth fo…” - Rating reflects five 5-star reviews from 2017–2021 and 8 Google ratings, with no negative reviews on file. _(confidence: medium)_ - [Google](https://www.google.com/maps/search/?api=1&query=Symphony%20Home%20Improvement&query_place_id=ChIJMQCYrDWe44kRH769OlRVl20) — “Google: 5★ from 8 ratings” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I needed new windows installed in my newly purchased home and found Symphony Home Improvement online in the fall of 2016. When we met wit…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ My wife and I purchased an older home in North Shore Massachusetts right on the coast, and quickly found out that our current windows wer…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I contacted Symphony this spring to look into improving on the replacement windows my home had when I bought it. I was a bit skeptical ab…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I replaced all my windows in a three family and most of my windows in the two family I live in. From the salesperson (very knowledgeabl…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We are planning on replacing two patio sliders with a combination slider and windows. I contacted Symphony via their website and received…” - Specializes in Windows / Siding / Gutters _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I needed new windows installed in my newly purchased home and found Symphony Home Improvement online in the fall of 2016. When we met wit…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ My wife and I purchased an older home in North Shore Massachusetts right on the coast, and quickly found out that our current windows wer…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I contacted Symphony this spring to look into improving on the replacement windows my home had when I bought it. I was a bit skeptical ab…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I replaced all my windows in a three family and most of my windows in the two family I live in. From the salesperson (very knowledgeabl…” - [Google Reviews](https://maps.google.com/?cid=7896874291868581407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We are planning on replacing two patio sliders with a combination slider and windows. I contacted Symphony via their website and received…” - [Official Website](https://symphonyhome.com) — “Symphony Home Improvement installs and repairs windows, doors, and concrete coatings for New England homeowners.” - [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/home-improvement/symphony-home-improvement-0021-139157) — “Services offered (Better Business Bureau): Replacement windows, In-home consultation services” ## License Status: **active** (#182231, hic) — verified against the official MA state registry on 2026-09-05, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Symphony%20Home%20Improvement&query_place_id=ChIJMQCYrDWe44kRH769OlRVl20): 5.0★ from 8 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Symphony%20Home%20Improvement&query_place_id=ChIJMQCYrDWe44kRH769OlRVl20): Listed on this source - [Exa](https://profitandgrit.com/podcast_episode/home-service-business-gary-rawding/): 3 web mentions across the open web (each linked to its source) - [Official Website](https://symphonyhome.com): 20 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/home-improvement/symphony-home-improvement-0021-139157): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “His innovative approaches to sales training, cash flow management, and team building have created sustainable growth for Symphony Concrete Coatings and Symphony Home Improvement.” — podcasts.apple.com (2025-04-08) — https://podcasts.apple.com/us/podcast/trust-based-sales-will-make-your-home-service-business/id1800867047?i=1000702666038 - “Gary is an entrepreneur and CEO who has built multiple thriving businesses in the home improvement industry, including Symphony Home Improvement.” — linkedin.com (2024-11-25) — https://www.linkedin.com/posts/thinktyler_in-home-improvement-sales-trust-is-everything-activity-7266831752646541312-TUva - “Tyler Martin sits down with Gary Rawding—CEO of Symphony Concrete Coatings and Symphony Home Improvement—to explore how a trust-first, consultative approach to sales can not only grow your revenue but…” — profitandgrit.com — https://profitandgrit.com/podcast_episode/home-service-business-gary-rawding/ ## Recent reviews - **5/5 · Google Reviews · Kelly Saux · 2021-07-20**: We are planning on replacing two patio sliders with a combination slider and windows. I contacted Symphony via their website and received a response within a matter of hours to schedule an appointment. A few days later, Symphony Home Improvement sent their sales guy, Andy. Andy quickly assessed tha… - **5/5 · Google Reviews · Brandon Poulin · 2021-03-26**: My wife and I purchased an older home in North Shore Massachusetts right on the coast, and quickly found out that our current windows were not built to handle the heavy winds and colder temperatures in the area. The Symphony team ended up replacing 5 windows of ours, both large and small, and they l… - **5/5 · Google Reviews · Debra Bradlee · 2018-03-05**: I replaced all my windows in a three family and most of my windows in the two family I live in. From the salesperson (very knowledgeable and not pushy), the scheduler (who had to work around my schedule and was always pleasant and accommodating), to the installers who were trustworthy, efficient a… - **5/5 · Google Reviews · Aram B · 2017-12-19**: I contacted Symphony this spring to look into improving on the replacement windows my home had when I bought it. I was a bit skeptical about whether it was worth it, considering I already had double-pane replacement windows, but I was very wrong. Gary showed us the different options, as well as a co… - **5/5 · Google Reviews · Mike Cook · 2017-11-03**: I needed new windows installed in my newly purchased home and found Symphony Home Improvement online in the fall of 2016. When we met with the company (Gary) to talk about window options and the install process, he was very informative and is very knowledgeable of the window industry. He showed us e… --- Data freshness: last scanned 2026-09-05T06:17:24.020Z. Cite as: Symphony Home Improvement — Tavlee (https://tavlee.com/contractor/symphony-home-improvement-burlington) Source: https://tavlee.com/contractor/symphony-home-improvement-burlington