---
title: "T. Palmer Septic Service LLC"
description: "T. Palmer Septic Service is a septic company in New Fairfield, Connecticut, written up under that name on pumper.com. On Google it holds 4.7 stars from 33 "
doc_version: "2026-10-15"
last_updated: "2026-10-15"
---

# T. Palmer Septic Service LLC

**Trade:** Demolition & Excavation · **Phone:** (203) 746-3637 · **Website:** https://todd-palmer-septic.business.site/ · **Languages:** English

**Rating: 3.5/5** (medium confidence) — from 19 reviews across 5 sources.
84% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

T. Palmer Septic Service is a septic company in New Fairfield, Connecticut, written up under that name on pumper.com. On Google it holds 4.7 stars from 33 ratings, and its BBB grade is A+.

A recent Google customer says Grant came out, pumped the tank and explained everything about the system. In 2022, a New Fairfield resident said smoke tests and multiple plumbers could not figure out a septic issue; Sara listened over the phone and called back after speaking to Todd, and the company sent someone out and was right about the cause. That 2022 customer said the problem was finally fixed.

A 2022 customer who needed an inspection quickly for a house closing said the company came the same day. A 2023 customer said the company did their septic inspection and they were able to negotiate based on the findings. In 2023, a customer said Sara set up an appointment within minutes. A 2023 customer wrote that the company installed a new septic system at the house they bought.

A 2022 customer in Sherman, CT said that by spring a septic system installed in 2021 had a huge sinkhole around the tank, and that T Palmer told them this was normal and their responsibility to finish. A 2023 caller asking for a quote on a septic issue from a home inspection said the woman who answered was "incredibly nasty and unhelpful" and ended the call with a sarcastic "enjoy your new home." In 2025, a customer calling to cancel and reschedule an appointment said they were spoken over with "ok bye."

**Strengths:**
- Hard septic diagnosis — a 2022 customer said they found what plumbers missed
- Same-day inspection — a 2022 customer needed one quickly for a closing
- Tank pumping explained — a recent customer says Grant explained the system

**Concerns:**
- Sinkholes after install — a 2022 Sherman customer reported sinkholes by spring
- Rude phone call — a 2023 caller said the woman was nasty and unhelpful
- Cut-off reschedule call — a 2025 customer was spoken over with ok bye

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Septic company in New Fairfield, Connecticut _(confidence: high)_
  - [Local News](https://www.pumper.com/online_exclusives/2026/03/passing-the-keys-a-truck-built-for-the-next-generation) — “pumper.com — When their son, Grant Palmer, joined T. Palmer Septic Service of New Fairfield, Connecticut in 2018, the emphasis of the compan…”
- 4.7 stars from 33 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=T.%20Palmer%20Septic%20Service%20LLC&query_place_id=ChIJ-dY5BqJW3YkRFbMLjr3Ibq4) — “Google: 4.7★ from 33 ratings”
- BBB grade of A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/new-fairfield/profile/septic-tank-contractors/todd-palmer-septic-0111-64000475) — “Better Business Bureau grade: A+”
- A recent customer says Grant pumped the tank and explained the system _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oUFNIaGpOM2g1Y0VSbVRraEpWWFpCVTA1UlIyYxAB!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CAIQACodChtycF9oOmhPSHhjN3h5cERmTkhJVXZBU05RR2c%7C%7C?hl=en-US) — “5★ Grant was great, came out. Pumped my tank and explained everything I need to know about my system. Happy to support a family company.”
- A 2022 customer said the company found a septic issue multiple plumbers could not figure out _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyaTgzR1JnEAE!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CIHM0ogKEICAgID2i83GRg%7C%7C?hl=en-US) — “5★ Had a hard to diagnose issue with my septic. We had smoke tests and multiple plumbers and none of them could figure it out. I called T. P…”
- A 2022 customer said the company came the same day for an inspection needed for a closing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXNUo2MEpREAE!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CIHM0ogKEICAgIDW5J60JQ%7C%7C?hl=en-US) — “5★ Needed an inspection quickly for closing on our house. They were very professional and came the same day. Sara, in the office, was especi…”
- A 2023 customer said the company did their septic inspection _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSbzlITDdnRRAB!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CIHM0ogKEICAgIDRo9HL7gE%7C%7C?hl=en-US) — “5★ T Palmer Septic is a great company! They are family owned and operated, knowledgeable and trustworthy. We used them for our septic inspec…”
- A 2023 customer wrote that the company installed a new septic system _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSMFl5bTdnRRAB!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CIHM0ogKEICAgIDR0Yym7gE%7C%7C?hl=en-US) — “5★ Septic cleaning amazing we bought this house 2 years ago installed new septic system in kept with the same company”
- A 2022 Sherman, CT customer reported sinkholes around the tank by spring after a 2021 install _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPdElQdWdBRRAB!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CIHM0ogKEICAgICOtIPugAE%7C%7C?hl=en-US) — “1★ The septic system was installed back in November 2021 in Sherman CT just prior to the purchasing of our house(was done by the previous ow…”
- A 2023 caller said the woman who answered was incredibly nasty and unhelpful _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNSNXI2QWF3EAE!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CIHM0ogKEICAgICR5r6Aaw%7C%7C?hl=en-US) — “1★ Recently called here to inquire about getting a quote for a septic issue that popped up on a home inspection. I spoke with a woman who ri…”
- A 2025 customer said a reschedule call was cut off with ok bye _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKQ1h2S21YZ0pYcHJ3RRAB!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CIHM0ogKEJCXvKmXgJXprwE%7C%7C?hl=en-US) — “3★ Not a fan of leaving a review solely based on CX but I called to cancel an appointment and to reschedule later in the year. After saying …”
- Specializes in Demolition & Excavation _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSMFl5bTdnRRAB!2m1!1s0x0:0xae6ec8bd8e0bb315!3m1!1s2@1:CIHM0ogKEICAgIDR0Yym7gE%7C%7C?hl=en-US) — “5★ Septic cleaning amazing we bought this house 2 years ago installed new septic system in kept with the same company”

## License

Status: **not_found** — verified against the official CT state registry, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Better Business Bureau](https://www.bbb.org/us/ct/new-fairfield/profile/septic-tank-contractors/todd-palmer-septic-0111-64000475): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=T.%20Palmer%20Septic%20Service%20LLC&query_place_id=ChIJ-dY5BqJW3YkRFbMLjr3Ibq4): 4.7★ from 33 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=T.%20Palmer%20Septic%20Service%20LLC&query_place_id=ChIJ-dY5BqJW3YkRFbMLjr3Ibq4): Listed on this source
- [Local News](http://www.pumper.com/magazine/2026/03): Listed on this source
- [Reddit](https://www.reddit.com/r/lehighvalley/comments/1bjdhnw/lehigh_valley_real_estate_market/kvrsydc/): 0 community mentions discussing this business

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “When their son, Grant Palmer, joined T. Palmer Septic Service of New Fairfield, Connecticut in 2018, the emphasis of the company began to evolve toward pumping.” — pumper.com — https://www.pumper.com/online_exclusives/2026/03/passing-the-keys-a-truck-built-for-the-next-generation
- “T. Palmer Septic Service recently celebrated its 30th anniversary on a commitment to service and professionalism” — pumper.com — https://www.pumper.com/editorial/2026/03/connecticut-family-septic-business-is-here-to-stay

## Recent reviews

- **5/5 · Google Reviews · Cody Gillotti · 2026-08-25**: Grant was great, came out. Pumped my tank and explained everything I need to know about my system. Happy to support a family company.
- **5/5 · Google Reviews · Nancy Jarvis · 2025-10-09**: We are grateful to T. Palmer Septic for helping us out in a pinch!!! Such a wonderful experience and highly recommend this company! They are truly reliable, professional, caring, and experienced! We are so thankful! Sincerely, your new client!
- **5/5 · Google Reviews · Christopher Budney · 2025-07-11**: Promptly came out and serviced our septic tank.  Secretary, communicated great.
- **3/5 · Google Reviews · Jonathan “Jon” Risk · 2025-05-28**: Not a fan of leaving a review solely based on CX but I called to cancel an appointment and to reschedule later in the year. After saying "I'd like to cancel my up coming apt" I was met with.. "Ok, I'll cancel,  bye." I was literally trying to continue the convo with, "'I'd like to reschedule....", b…
- **5/5 · Google Reviews · Hillary Weinberg · 2025-03-29**: Sara, thank you, thank you!!!! We just had a great experience with T. Palmer Septic Service, a fantastic family owned and operated business for 30 years. We are first time home buyers and asked a lot of questions around a dilemma we were facing and Sara was incredibly informative and helpful. Anyone…
- **5/5 · Google Reviews · Nick Portella · 2024-10-01**: Todd, Grant and Sara are the best! Very professional and best pricing around! Highly recommend them
- **5/5 · Google Reviews · Suki Hushion · 2023-11-05**: Accommodated need for quick appointment.  Reasonably priced.  Excellent work.  Will use them again.
- **5/5 · Google Reviews · Frank Mammola · 2023-07-04**: Great service and great people
- **5/5 · Google Reviews · Jillian Hood · 2023-05-02**: T Palmer Septic is a great company! They are family owned and operated, knowledgeable and trustworthy. We used them for our septic inspection and was able to make a few negotations based on findings. We will be using them for the repairs as well. They're our go-to septic company!
- **5/5 · Google Reviews · Brandon Peet · 2023-04-27**: T. Palmer is a great family business and they really know what they’re doing. Sara in the office was great very responsive to all my questions! and had her son Grant out to pump my septic in no time! A very respectful and knowledgeable young man I might add

---

Data freshness: last scanned 2026-10-13T10:01:49.022Z.
Cite as: T. Palmer Septic Service LLC — Tavlee (https://tavlee.com/contractor/t-palmer-septic-service-llc)
Source: https://tavlee.com/contractor/t-palmer-septic-service-llc

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