# Terminix

**Trade:** Pest Control · **Address:** 590 Lake St, Shrewsbury, MA 01545 · **Phone:** (508) 886-3179 · **Website:** https://www.terminix.com/exterminators/ma/worcester-25735/?utm_source=gmb-listing&utm_medium=organic&utm_campaign=satellite_25735&utm_term=shrewsbury · **Languages:** English

**Rating: 3.7/5** (high confidence) — from 60 reviews across 4 sources.
88% of sentiment-scored reviews read net-positive. Last 6 months: 17 reviews, 2 negative.

## The honest read

Terminix’s Shrewsbury-area profile has a strong headline rating—4.6 stars from 72 Google ratings and 4.7 from 16 older Angi reviews—but the written comments are more useful than the averages. Recent homeowners repeatedly mention thorough technicians, clear explanations, prompt visits, routine pest prevention, and successful wasp, rodent, wildlife, and termite work.

There are also recent complaints: one homeowner said a treatment did not resolve the pest problem and described poor communication, while another objected to a late inspection. Two 2025 reviews describe door-to-door solicitors ignoring no-solicitation signs and being rude when challenged. A separate February 2025 review says a complaint was routed through a national call center rather than the local office and the customer ended the contract.

Terminix looks strongest when a named local technician owns the visit and explains the work. Before booking, confirm who will service the property, what treatment is included, how follow-up is handled, and whether sales visits are expected; the written record shows a meaningful gap between technician-level praise and corporate or solicitation complaints.

**Strengths:**
- Technician thoroughness — homeowners repeatedly praise careful, respectful service
- Prompt response — reviews describe quick visits and clear scheduling
- Pest results — customers report resolved rodents, wasps, and pest problems

**Concerns:**
- Treatment results — one recent review reports pests remained after service
- Corporate handoffs — one customer describes national-call-center routing
- Door-to-door sales — two reviews report ignored no-solicitation signs

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google shows 4.6 stars from 72 ratings and Angi shows 4.7 stars from 16 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Terminix&query_place_id=ChIJLVi5U34J5IkRxF7jSrU4_Kk) — “Google: 4.6★ from 72 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/greendale/terminix-reviews-5691507.htm) — “Angi: 4.7★ from 16 ratings”
- Recent customers praise thorough, respectful technicians and clear explanations, including routine service and successful pest treatments. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psamJFaFFXSFZ2VUZOdGVEQkdlRFJzUTNsUlEzYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOjljbEhQWHVvUFNteDBGeDRsQ3lRQ3c%7C%7C?hl=en) — “5★ Our technician, Harold, is the best.  So thorough and respectful of our home.   Very happy with Terminix.    He comes routinely three tim…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21JMUxYRjVlalJVZGpKdVQzaFhPVmxPY2xoMFFuYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOmI1LXF5ejRUdjJuT3hXOVlOclh0Qnc%7C%7C?hl=en) — “5★ Anthony B. is the best! He has been our technician for years. He is always very responsive and extremely helpful whenever there is situat…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kcFVWYzROVWh1Wmt4cmJ6SXlRMjlRWVRWVU1HYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOndpUVc4NUhuZkxrbzIyQ29QYTVUMGc%7C%7C?hl=en) — “5★ I appreciate the service I get from Terminex and my monthly service technician, Cody, is so thorough and professional. I have not had one…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWdWRVRjJiMkpCVFdKQloyWkxNblUyVkdKU1MyYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOkVudUF2b2JBTWJBZ2ZLMnU2VGJSS2c%7C%7C?hl=en) — “5★ This was an ongoing inspection which we have had for years with Terminix, after past termite infestation. The technician, Donnelly, was f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3OU9YZ1JnEAE!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CIHM0ogKEICAgMDw9OXgRg%7C%7C?hl=en) — “5★ Terminix did an excellent job with pest control, thoroughly inspecting every corner and using effective solutions to eliminate the issue.…”
- Reviews describe prompt responses and successful work on wasp nests, rodents, wildlife, and general pest problems. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwb2FFeFlhamsxVDFwSGN6YzVORXhRZVVOc1dFRRAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOlpoaExYajk1T1pHczc5NExQeUNsWEE%7C%7C?hl=en) — “5★ We have been extremely happy with the services that Terminix has provided.  They came promptly and had solutions to the issues that we we…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21JMUxYRjVlalJVZGpKdVQzaFhPVmxPY2xoMFFuYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOmI1LXF5ejRUdjJuT3hXOVlOclh0Qnc%7C%7C?hl=en) — “5★ Anthony B. is the best! He has been our technician for years. He is always very responsive and extremely helpful whenever there is situat…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21jek5sbFNaekp4Ym1KTVpXaG5PRVUwZDFCelkyYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOmczNllSZzJxbmJMZWhnOEU0d1BzY2c%7C%7C?hl=en) — “5★ Donley was fantastic. He dealt with two huge wasp nests for us without complaint and got rid of them in a single treatment. He was prompt…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUR3MVBMYWlnRRAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CIHM0ogKEICAgMDw1PLaigE%7C%7C?hl=en) — “5★ We had an issue with some bugs. Calling them and explaining our situation, they were quick to understand what had to be done to get rid o…”
- A recent reviewer reports a late, ineffective treatment and poor communication, while another reports a late inspection. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WM1kybFdWWGhJTWpSemVHOVFTamh6ZVdGT01tYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOmV3Y2lWVXhIMjRzeG9QSjhzeWFOMmc%7C%7C?hl=en) — “1★ The experience with this pest control company was extremely disappointing. They showed up late, didn't seem prepared, and the treatment t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2swM1dFTldWRFZWZUd0R1VHRjVkRlkwUXpKRU4zYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOk03WENWVDVVeGtGUGF5dFY0QzJEN3c%7C%7C?hl=en) — “1★ What’s the point of providing a phone number and an email if Nobody is going to inform me when your inspector is going to be late for an …”
- Two 2025 reviews say door-to-door solicitors ignored no-solicitation signs and acted rudely when asked to leave. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xZMFQwOTJlVWRZTWxJeGFqWlVTVUpEWXpFMWNXYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOlY0T092eUdYMlIxajZUSUJDYzE1cWc%7C%7C?hl=en) — “1★ You should tell your sales people going door to door to read the no solicitation signs and not be rude to potential customers when asked …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSVFdsUjNWRkIxYjBKRWRsOXhRWE5oZVRJd01XYxAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOjRTWlR3VFB1b0JEdl9xQXNheTIwMWc%7C%7C?hl=en) — “1★ Had a solicitor from here today -- they ignored our no soliciting sign, then when politely told we have Big Blue Bug they said they weren…”
- A February 2025 review describes corporate routing to a national call center and ending the contract after a local-office mismatch. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURneF9yQ3ZBRRAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CIHM0ogKEICAgMDgx_rCvAE%7C%7C?hl=en) — “1★ Most confused company ever. I call up to complain about a service, I get sent to a national call center rather than the office that servi…”
- Specializes in Pest Control _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwb2FFeFlhamsxVDFwSGN6YzVORXhRZVVOc1dFRRAB!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CAIQACodChtycF9oOlpoaExYajk1T1pHczc5NExQeUNsWEE%7C%7C?hl=en) — “5★ We have been extremely happy with the services that Terminix has provided.  They came promptly and had solutions to the issues that we we…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3OU9YZ1JnEAE!2m1!1s0x0:0xa9fc38b54ae35ec4!3m1!1s2@1:CIHM0ogKEICAgMDw9OXgRg%7C%7C?hl=en) — “5★ Terminix did an excellent job with pest control, thoroughly inspecting every corner and using effective solutions to eliminate the issue.…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://www.mass.gov/how-to/look-up-and-confirm-a-massachusetts-pesticide-license

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Terminix&query_place_id=ChIJLVi5U34J5IkRxF7jSrU4_Kk): 4.6★ from 72 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Terminix&query_place_id=ChIJLVi5U34J5IkRxF7jSrU4_Kk): Listed on this source
- [Official Website](https://www.terminix.com): 95 yrs in business · Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/greendale/terminix-reviews-5691507.htm): 4.7★ from 16 ratings

## Recent reviews

- **5/5 · Google Reviews · CJ T · 2026-08-20**: Professional, and courteous service
- **1/5 · Google Reviews · Dan Turgeon · 2026-07-21**: All workers who came to house were great. Corporate just pass you from one person to another if needing anything.
- **5/5 · Google Reviews · Joseph Pinheiro · 2026-07-15**: Joseph provides the best service!  always comes on time , lets me know when he’s coming , & solves all the problems !
- **1/5 · Google Reviews · JoseLuis Morillo · 2026-06-27**: The experience with this pest control company was extremely disappointing. They showed up late, didn't seem prepared, and the treatment they applied did absolutely nothing. I still have the same pest problem I started with, their communication was poor, I would not recommend them to anyone looking f…
- **5/5 · Google Reviews · David Putnam · 2026-06-25**: Great service, good results!
Call Terminix!
- **5/5 · Google Reviews · Michelle Comeau · 2026-06-23**: We have been extremely happy with the services that Terminix has provided.  They came promptly and had solutions to the issues that we were experiencing with bugs and wildlife under our three-season porch and attic spaces. We would highly recommend Terminix for ridding all of your pests.
- **5/5 · Google Reviews · Bryon Dailey · 2026-06-20**: I receive thorough and professional care from the Terminix technician,
- **5/5 · Google Reviews · Michael Dembowski · 2026-06-11**: All employees that I dealt with were friendly and professional
- **5/5 · Google Reviews · Beth Clark · 2026-06-10**: Our technician, Harold, is the best.  So thorough and respectful of our home.   Very happy with Terminix.    He comes routinely three times a year and we haven't seen a bug!!  Thank you Harold.
- **5/5 · Google Reviews · Peggy Sloane · 2026-05-31**: Anthony B. is the best! He has been our technician for years. He is always very responsive and extremely helpful whenever there is situation that needs handling, especially when I have contacted him urgently on many occasions regarding a massive wasp nest in our attic as well as many incidents of wa…

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Data freshness: last scanned 2026-08-24T10:32:18.082Z.
Cite as: Terminix — Tavlee (https://tavlee.com/contractor/terminix-shrewsbury)
Source: https://tavlee.com/contractor/terminix-shrewsbury