# Terminix

**Trade:** Pest Control · **Address:** 64 Cummings Park Dr, Woburn, MA 01801, USA · **Phone:** (781) 532-6004 · **Website:** https://www.terminix.com/exterminators/ma/woburn-2563/?utm_source=gmb-listing&utm_medium=organic&utm_campaign=local&utm_term=woburn · **Languages:** English

**Rating: 2.3/5** (high confidence) — from 61 reviews across 6 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
77% of sentiment-scored reviews read net-positive. Last 6 months: 29 reviews, 11 negative.

## The honest read

Terminix's Woburn branch has two very different stories running through its record. Long-time customers who've kept the same technician for years — Carlo, Dave, Trevor, Frances — describe genuinely personalized service and pest problems that stayed solved. But a run of 2026 reviews describes missed appointments, skipped inspection stations, and a company that's hard to reach when something goes wrong.

On paper the numbers look strong: Google shows a 4.5★ average across 1,055 ratings, Angi 4.5★ from 51, and BBB grades the company A+. Customers who've had the same rep for years back that up with specifics — one described a technician finding and blocking wildlife entry points in an 1860s home over five years (in a 2021 review), another said staggered ant treatments a few years back solved the problem for good and their neighborhood's rodent issues never made it into their own house.

The past six months tell a rockier story: 11 of 29 written reviews in that window are negative, several with real detail. A February 2026 review said inspectors were skipping ten or more bait stations per visit and logging them as inaccessible while prices kept climbing. A June 2026 review said a treatment "did absolutely nothing" and the same pest problem persisted; another the same month described paying over $3,000 and still having mice and ants three months later with no clear plan from the company. Other 2026 reviews describe a missed inspection window with no callback, a cancelled visit repeated twice, automated "service complete" messages sent when no technician had come, a two-week wait for an active bee infestation with no escalation path offered, and bait stations a technician later said had never been installed correctly, followed by a refused refund. One reviewer also described a sales visit where a rep directed all his answers to someone else in the room rather than the customer asking the questions.

Google's all-time 4.5★ average reflects two decades of history; it doesn't show that the written record has skewed considerably more negative in just the last six months.

Given how much the experience seems to hinge on which technician and branch team show up, it's worth asking for a specific recurring rep if a friend or neighbor has had a good run, and getting cancellation, inspection-scope, and refund terms in writing before signing a contract.

**Strengths:**
- Named technicians — praised for explaining and following through
- Multi-year results — long-time customers report problems staying solved
- BBB A+ rating

**Concerns:**
- Skipped stations — a 2026 review described inspections marked done that weren't
- No-shows — missed or cancelled appointments reported in 2026
- Slow escalation — a bee infestation review cited a two-week wait
- Refund pushback — improperly installed stations, refund refused

**Where sources disagree:**
- Google's all-time 4.5★ average reflects two decades of history; the written record shows a much heavier negative share (11 of 29 reviews) in just the last six months, a shift the platform headline number doesn't show.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Named technicians praised for explaining and following through on treatments _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toQ1FtWXdRMnQzY21kcWQycHhUWGRrTm01T04zYxAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOkhCQmYwQ2t3cmdqd2pxTXdkNm5ON3c%7C%7C?hl=en) — “5★ Jon was very knowledgeable, polite, and answered all questions, and I especially appreciated his punctuality.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s4eGFWcE9aSFZqTUdSbE4xaDJURzVNUTJGTE1FRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOk8xaVpOZHVjMGRlN1h2TG5MQ2FLMEE%7C%7C?hl=en) — “5★ Carlo at Terminix is attentive, thorough and friendly! He has been keeping our home free of invaders for years and we look forward to his…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoWE5VUkhhMlpUYUVRNU1FUmFhR2czVmpnNFowRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOlhXNURHa2ZTaEQ5MERaaGg3Vjg4Z0E%7C%7C?hl=en) — “5★ My Terminix reps name is David Cieslik.  He’s polite, professional, and knowledgeable.  He comes 4 times a year and we typically connect …”
- Long-tenured customers report multi-year pest problems staying resolved _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxZ2NmeFJBEAE!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CIHM0ogKEICAgIDqgcfxRA%7C%7C?hl=en) — “5★ Metro west MA Terminix team is amazing!  Frances in pest control has protected us from pests for over 15 years!  His response time and at…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxbGRqZzFRVEZ2TFhsVFJFSm1UV1l4Vm5Oc2JsRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOk1ldjg1QTFvLXlTREJmTWYxVnNsblE%7C%7C?hl=en) — “5★ David C is awesome. We had ants a few years ago and with staggered appointments / treatments they are gone. My neighborhood has a rodent …”
- BBB grade of A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/pest-control/terminix-0021-537869) — “Better Business Bureau grade: A+”
- Google rating of 4.5★ across 1,055 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=16805801753884349208&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.5★ from 1055 ratings”
- A February 2026 review said stations were skipped and logged as inaccessible while prices rose _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wSmJEUTVaV013WjE4MWMydE9NRXQ0UVcxUmFGRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOmpJbDQ5ZWMwZ181c2tOMEt4QW1RaFE%7C%7C?hl=en) — “1★ If I could give 0 stars I would! EVERYONE PLEASE READ BEFORE CONTRACTING THEM!!!!!  Started off great, was promised they HAD to check eve…”
- A June 2026 review said a treatment did nothing and the pest problem persisted _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0eVREaG9VM0V6WjA5ck5uVlZUMFZTZHkxcWJVRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOktyTDhoU3EzZ09rNnVVT0VSdy1qbUE%7C%7C?hl=en) — “1★ The experience with this pest control company was extremely disappointing. They showed up late, didn't seem prepared, and the treatment t…”
- A June 2026 review described paying over $3,000 with no resolution after three months _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OWVZFSTRWWE5VTVROM2FHWjVVVjl1U2tKT1IwRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOmNYVEI4VXNUMTN3aGZ5UV9uSkJOR0E%7C%7C?hl=en) — “1★ Breaking my "only good reviews" streak to hopefully help somebody else out in the future. This service does one thing well: takes your mo…”
- A February 2026 review described automated completion notices sent with no technician visit _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201T1dHTnVhelV4Umxsc2VHRjZZVlpwZG5WT1dsRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOm5OWGNuazUxRllseGF6YVZpdnVOWlE%7C%7C?hl=en) — “2★ This has been one of the worst service experiences. I am never informed about when the technician will arrive. I receive messages stating…”
- A May 2026 review described a two-week wait for an active bee infestation and no escalation offered _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kcVpYZFFWVTFWVVV3MFVVeDZlVGx3TjNkSlpVRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOndqZXdQVU1VUUw0UUx6eTlwN3dJZUE%7C%7C?hl=en) — “1★ I have had Terminix for 13 years, service has alwasy been OK at best.  Recently my home was over run with bees days after the my regular …”
- A May 2026 review said bait stations were installed improperly and a refund was refused _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OTlYxcDNjbkpYYVZkTldIcFJhbmROWVhKNGRFRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOmNNV1p3cnJXaVdNWHpRandNYXJ4dEE%7C%7C?hl=en) — “1★ Be wary of this business. Their install technicians did not install my bait stations properly and when the technician came a year later h…”
- A March 2026 review described a visit cancelled same-day on two occasions _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2swd1pVdDRTRkIzVUVsS2FISXRZa2xxUVU0NWFVRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOk0wZUt4SFB3UElKaHItYklqQU45aUE%7C%7C?hl=en) — “1★ Cancelled same day on two separate occasions. Horrendous communication, awful across the board. Had to speak with the call center four ti…”
- Rodent control _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OWVZFSTRWWE5VTVROM2FHWjVVVjl1U2tKT1IwRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOmNYVEI4VXNUMTN3aGZ5UV9uSkJOR0E%7C%7C?hl=en) — “1★ Breaking my "only good reviews" streak to hopefully help somebody else out in the future. This service does one thing well: takes your mo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxbGRqZzFRVEZ2TFhsVFJFSm1UV1l4Vm5Oc2JsRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOk1ldjg1QTFvLXlTREJmTWYxVnNsblE%7C%7C?hl=en) — “5★ David C is awesome. We had ants a few years ago and with staggered appointments / treatments they are gone. My neighborhood has a rodent …”
- Termite inspection _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/woburn/terminix-reviews-1895968.htm) — “4★ Gentleman was very friendly, very open and honest about options, pricing, competition. They offer payment plans, which was a bonus! Insta…”
  - [Angi](https://www.angi.com/companylist/us/ma/woburn/terminix-reviews-1895968.htm) — “5★ Prompt response and inspection of home grounds with concise explanation about how termites work. Price was about what I expected. No undu…”
- Ant treatment _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OWVZFSTRWWE5VTVROM2FHWjVVVjl1U2tKT1IwRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOmNYVEI4VXNUMTN3aGZ5UV9uSkJOR0E%7C%7C?hl=en) — “1★ Breaking my "only good reviews" streak to hopefully help somebody else out in the future. This service does one thing well: takes your mo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxbGRqZzFRVEZ2TFhsVFJFSm1UV1l4Vm5Oc2JsRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOk1ldjg1QTFvLXlTREJmTWYxVnNsblE%7C%7C?hl=en) — “5★ David C is awesome. We had ants a few years ago and with staggered appointments / treatments they are gone. My neighborhood has a rodent …”
- Specializes in Pest Control _(confidence: high)_
  - [Google](https://maps.google.com/?cid=16805801753884349208&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.5★ from 1055 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkalQyMU1MWE15WVVoelJHMUVkVlZOWjJsdFJtYxAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOldjT21MLXMyYUhzRG1EdVVNZ2ltRmc%7C%7C?hl=en) — “5★ Mike visited for our first quarterly treatment. He was very professional and completed the treatment efficiently. He made me feel valued …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxbGRqZzFRVEZ2TFhsVFJFSm1UV1l4Vm5Oc2JsRRAB!2m1!1s0x0:0xe93a33a779e9d318!3m1!1s2@1:CAIQACodChtycF9oOk1ldjg1QTFvLXlTREJmTWYxVnNsblE%7C%7C?hl=en) — “5★ David C is awesome. We had ants a few years ago and with staggered appointments / treatments they are gone. My neighborhood has a rodent …”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://www.mass.gov/how-to/look-up-and-confirm-a-massachusetts-pesticide-license

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Terminix&query_place_id=ChIJMWjbSsB044kRGNPpeaczOuk): 4.5★ from 1067 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Terminix&query_place_id=ChIJMWjbSsB044kRGNPpeaczOuk): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/pest-control/terminix-0021-537869): Listed on this source
- [Official Website](https://www.terminix.com): Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/woburn/terminix-reviews-1895968.htm): 4.5★ from 51 ratings
- [Exa](https://www.terminix.com/exterminators/ma/boston-pest-control/): 0 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Peter Walmsley · 2026-06-29**: Very good level of service
- **5/5 · Google Reviews · Kenneth Cochran · 2026-06-28**: Mike visited for our first quarterly treatment. He was very professional and completed the treatment efficiently. He made me feel valued as a customer
- **1/5 · Google Reviews · JoseLuis Morillo · 2026-06-27**: The experience with this pest control company was extremely disappointing. They showed up late, didn't seem prepared, and the treatment they applied did absolutely nothing. I still have the same pest problem I started with, their communication was poor, I would not recommend them to anyone looking f…
- **1/5 · Google Reviews · Josh Drawdy · 2026-06-25**: Breaking my "only good reviews" streak to hopefully help somebody else out in the future. This service does one thing well: takes your money and wastes your time. Paid over $3k to still have mice and ants in my house 3 months later. These guys have no plan, no solutions, just "sorry for the inconven…
- **5/5 · Google Reviews · nancy guisti · 2026-06-20**: Terminix has excellent service and we are so lucky to have them spraying quarterly.  We rarely have issues with pests because of this service!! Highly recommend Terminix!!!
- **5/5 · Google Reviews · allenwong76 · 2026-06-18**: Carlo did an amazing job!
- **5/5 · Google Reviews · Jay Patel · 2026-06-16**: Very nice work
- **5/5 · Google Reviews · Kaiomarz Dotivala · 2026-06-16**: I have had Terminix since the time I bought this house and Trevor has been servicing the contract for most of that time. This is much better than a different person coming to your home every time and you having to explain the "usual" issues.
They are thorough, helpful and economical.
The perfect com…
- **5/5 · Google Reviews · Robson Oliveira · 2026-06-16**: Excellent service, professional staff, great communication, and reliable results. The technician was knowledgeable and courteous. Very satisfied with the experience and would highly recommend Terminx.
- **5/5 · Google Reviews · Marc Kobelin · 2026-06-15**: Carlo is the best

---

Data freshness: last scanned 2026-07-06T18:47:38.442Z.
Cite as: Terminix — Tavlee (https://tavlee.com/contractor/terminix-woburn)
Source: https://tavlee.com/contractor/terminix-woburn