# The Fuel Company

**Trade:** HVAC / Heating & Cooling · **Address:** 111 E Falmouth Hwy, East Falmouth, MA 02536 · **Phone:** (508) 548-3030 · **Website:** https://www.thefuelcompany.com/?utm_source=gmb&utm_medium=organic&utm_campaign=uberall · **Languages:** English

**Rating: 3.9/5** (high confidence) — from 100 reviews across 6 sources.
95% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative.

## The honest read

The Fuel Company is an East Falmouth home-comfort provider whose work spans heating and cooling, oil-furnace and boiler service, fuel delivery, plumbing, water heaters and filtration, ductless systems, and related home equipment. The BBB profile identifies it as a petroleum business with an A+ letter grade, while Google shows 4.8 stars from 181 ratings; the BBB profile says it has been in business 40 years and lists it as not BBB accredited.

Recent Google reviewers describe prompt furnace troubleshooting, clear explanations, annual maintenance, water-heater repairs, mini-split tune-ups, and courteous office support. A January 2026 customer said a Christmas Day heating failure received a technician callback within 30 minutes and an on-site visit within two hours; a September 2025 review describes a water-heater repair completed within 24 hours. Longer-term reviews also document oil-to-gas conversion, oil-tank replacement, boiler and HVAC repairs, ductless AC installation, water filtration, gas lines, and plumbing. Reviewers repeatedly praise technicians for careful work, explanations, cleanliness, and follow-through.

There are documented exceptions to that strong pattern. A May 2024 reviewer said the company could not take on a new air-conditioning customer, and a December 2021 reviewer said an emergency appointment was unavailable for two months. A March 2025 reviewer questioned whether furnace maintenance had been completed after the system remained noisy and the usual oil odor was absent. A November 2023 customer reported a delayed job and a basement door left open, but said the company apologized and made it right; a July 2025 billing concern was resolved when the quoted price range was honored.

The company is a good fit for Cape homeowners seeking an established fuel, HVAC, plumbing, or water-system provider, especially for recurring maintenance and repairs. Before booking urgent or new AC work, confirm current capacity, response times, scope, and pricing in writing.

**Strengths:**
- Heating response — recent reviewers describe prompt callbacks and on-site repairs
- Technician explanations — customers repeatedly cite clear, knowledgeable communication
- Careful workmanship — reviews mention clean, thorough service and follow-through
- Long-term service — customers describe decades of fuel delivery and maintenance

**Concerns:**
- Emergency capacity — one reviewer reported a two-month wait
- New AC intake — one reviewer said new air-conditioning work was unavailable
- Maintenance follow-up — one reviewer questioned whether furnace cleaning was completed
- Jobsite oversight — one reviewer reported a door left open before resolution

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google lists 4.8 stars from 181 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=The%20Fuel%20Company&query_place_id=ChIJg6Q5uNTW5IkR8JqSHaLrJSU) — “Google: 4.8★ from 181 ratings”
- BBB lists an A+ letter grade and identifies the company as a petroleum business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/petroleum/the-fuel-company-0021-431937) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/petroleum/the-fuel-company-0021-431937) — “Services offered (Better Business Bureau): Petroleum”
- BBB says the business has been in operation for 40 years and is not accredited _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/petroleum/the-fuel-company-0021-431937) — “Better Business Bureau grade: A+”
- Customers report prompt heating and water-heater response _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oZk1raExZV2QxT0VSck1UaDVhRlpYU1ZoVU5sRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CAIQACodChtycF9oOnhfMkhLYWd1OERrMTh5aFZXSVhUNlE%7C%7C?hl=en) — “5★ I’m a new customer. My heat went out Christmas Day, I called and the answering service had a tech in touch with me within a half hour, he…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Od2FYaEROWGQzUzNkbGFIZHZTbXBDTFV4UU1HYxAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CAIQACodChtycF9oOnNwaXhDNXd3S3dlaHdvSmpCLUxQMGc%7C%7C?hl=en) — “5★ My water heater stopped working all of a sudden and I had no hot water. Within 24 hrs Mike was at my house.  Amazing customer service fro…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2dmQ2aTBnRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgID6vd6i0gE%7C%7C?hl=en) — “5★ I called the fuel company in a panic when I realized I did not have hot water and my oil tank gauge read empty. I was greeted so kindly b…”
- Reviews describe careful explanations and clean professional work _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214SE1WODJkM1poYkhBNFpsWjZOVmRwZWtoeGVGRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CAIQACodChtycF9oOmxHMV82d3ZhbHA4ZlZ6NVdpekhxeFE%7C%7C?hl=en) — “5★ Edgar did a great job getting our oil furnace going again. He showed up promptly and explained his findings clearly.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkMjRQZDdnRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDd24Pd7gE%7C%7C?hl=en) — “5★ Colby was great! Very pleasant to deal with, got on with job, kept me informed of any issues, and  cleaned up well afterwards. Highly rec…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkMjlHMUhnEAE!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDd29G1Hg%7C%7C?hl=en) — “5★ Well mannered and friendly  technician. He was quick and did the job well. He remembered we had cats from the last time he was here so he…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURGby0tbTZnRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDFo--m6gE%7C%7C?hl=en) — “5★ We were visited by Octavio Cardosa and his assistant, Mike.
The appointment was scheduled by Denise Lonergan.
Octavio came on time and im…”
- Reviews document furnace, boiler, HVAC, ductless, plumbing, filtration, and oil-tank work _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMeU03Z3dnRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgICLyM7gwgE%7C%7C?hl=en) — “5★ We couldn’t be more satisfied with our great ‘Mini-Split’ system and the exceptional service and support provided by The Fuel Company. Gr…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqbXZUVnd3RRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDjmvTVwwE%7C%7C?hl=en) — “5★ We are so happy with the service crew  at The Fuel Company. Octavio is our go to guy for any issues that arise!  He is so knowledgeable, …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURGcHBHM1p3EAE!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDFppG3Zw%7C%7C?hl=en) — “5★ Recently had an oil tank replacement. Punctual , professional, excellent quality work from all the employees techs, office personnel and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyck5DX1VBEAE!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIC2rNC_UA%7C%7C?hl=en) — “5★ Octavio replaced the main water filter and also updated the main heating system to fix our hot water issues
Octavio is the best service p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyMVAtZzh3RRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIC21P-g8wE%7C%7C?hl=en) — “5★ We had a major repair of our Hvac system boiler, hot water heater and associated pipes. We also had a whole house water filter and water …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHellLbXFRRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDGzYKmqQE%7C%7C?hl=en) — “5★ I have been using this company for many years. They installed my ductless A/C, repaired my boiler, annual maintenance on the boiler, run …”
- One 2024 reviewer said the company was not taking new air-conditioning customers _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN6Z096MGlRRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgICzgOz0iQE%7C%7C?hl=en) — “1★ They were too busy to help me with my air conditioning problem and told me that they’re not taking on new customers.”
- One 2021 reviewer reported a two-month wait for an emergency _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtbnJ5ckt3EAE!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgICmnryrKw%7C%7C?hl=en) — “1★ I had an emergency.   My home is 400ft from their office.  Earliest they could help me was IN 2 MONTHS.
I'm 71 and disabled. I will never…”
- A 2025 reviewer questioned whether furnace maintenance was completed _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURROE5mUmxBRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgMDQ8NfRlAE%7C%7C?hl=en) — “3★ I’m not sure what happened in the annual maintenance of my furnace. I asked the technician to summarize how it went but he gave me no inf…”
- A 2023 service complaint was addressed after company communication _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNGMl9PR1hREAE!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgICF2_OGXQ%7C%7C?hl=en) — “4★ Initially gave a bad review since was not done within expected time frame and i returned home to no heat or hot water with lights left on…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214SE1WODJkM1poYkhBNFpsWjZOVmRwZWtoeGVGRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CAIQACodChtycF9oOmxHMV82d3ZhbHA4ZlZ6NVdpekhxeFE%7C%7C?hl=en) — “5★ Edgar did a great job getting our oil furnace going again. He showed up promptly and explained his findings clearly.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oZk1raExZV2QxT0VSck1UaDVhRlpYU1ZoVU5sRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CAIQACodChtycF9oOnhfMkhLYWd1OERrMTh5aFZXSVhUNlE%7C%7C?hl=en) — “5★ I’m a new customer. My heat went out Christmas Day, I called and the answering service had a tech in touch with me within a half hour, he…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMeU03Z3dnRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgICLyM7gwgE%7C%7C?hl=en) — “5★ We couldn’t be more satisfied with our great ‘Mini-Split’ system and the exceptional service and support provided by The Fuel Company. Gr…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyMVAtZzh3RRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIC21P-g8wE%7C%7C?hl=en) — “5★ We had a major repair of our Hvac system boiler, hot water heater and associated pipes. We also had a whole house water filter and water …”
- Also offers Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Od2FYaEROWGQzUzNkbGFIZHZTbXBDTFV4UU1HYxAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CAIQACodChtycF9oOnNwaXhDNXd3S3dlaHdvSmpCLUxQMGc%7C%7C?hl=en) — “5★ My water heater stopped working all of a sudden and I had no hot water. Within 24 hrs Mike was at my house.  Amazing customer service fro…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqbXZUVnd3RRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDjmvTVwwE%7C%7C?hl=en) — “5★ We are so happy with the service crew  at The Fuel Company. Octavio is our go to guy for any issues that arise!  He is so knowledgeable, …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyck5DX1VBEAE!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIC2rNC_UA%7C%7C?hl=en) — “5★ Octavio replaced the main water filter and also updated the main heating system to fix our hot water issues
Octavio is the best service p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHellLbXFRRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDGzYKmqQE%7C%7C?hl=en) — “5★ I have been using this company for many years. They installed my ductless A/C, repaired my boiler, annual maintenance on the boiler, run …”
- Also offers Appliance Repair _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHellLbXFRRRAB!2m1!1s0x0:0x2525eba21d929af0!3m1!1s2@1:CIHM0ogKEICAgIDGzYKmqQE%7C%7C?hl=en) — “5★ I have been using this company for many years. They installed my ductless A/C, repaired my boiler, annual maintenance on the boiler, run …”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=The%20Fuel%20Company&query_place_id=ChIJg6Q5uNTW5IkR8JqSHaLrJSU): 4.8★ from 181 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=The%20Fuel%20Company&query_place_id=ChIJg6Q5uNTW5IkR8JqSHaLrJSU): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/petroleum/the-fuel-company-0021-431937): Listed on this source
- [Official Website](https://www.thefuelcompany.com): Self-reported profile and service details
- [Local Chambers of Commerce](https://web.sandwichchamber.com/Construction-Remodeling/The-Fuel-Company-356): Listed on this source
- [Exa](https://www.thefuelcompany.com/cooling/central-air-conditioning/): 0 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Janet Cooper-Ouellette · 2026-08-13**: Prompt and friendly service as always
- **5/5 · Google Reviews · timothy simpson · 2026-06-23**: Today I noticed smoke (in June)coming thru my chimney this morning whilst working in my yard. I went to the basement and smelled something was off. I immediately shut off the boiler and waited for an appropriate time to call my landlord for further guidance on how to proceed. He proceeded to give me…
- **5/5 · Google Reviews · Doug Burkhardt · 2026-01-29**: Edgar did a great job getting our oil furnace going again. He showed up promptly and explained his findings clearly.
- **5/5 · Google Reviews · Pat Griffin · 2026-01-06**: I’m a new customer. My heat went out Christmas Day, I called and the answering service had a tech in touch with me within a half hour, he was onsite in less than 2 hours. He got me up and running through the weekend until they could send out a tech who specializing with gas burners. He diagnosed the…
- **5/5 · Google Reviews · Brian Anderson · 2025-12-19**: The fuel company has been our delivery and service company for decades! Jordan our techs does our annual service and is always prompt, polite and efficient!  Keep up the great work Fuel Company!
- **5/5 · Google Reviews · AJ _mikfuzz · 2025-12-04**: Wonderful company to deal! They have always been such a pleasure to work with and very quick to resolve issues. Every tech that has ever had to come out to the house has been very knowable and professional. Customer service is also always on point!
- **5/5 · Google Reviews · Jessica Kozik · 2025-09-05**: My water heater stopped working all of a sudden and I had no hot water. Within 24 hrs Mike was at my house.  Amazing customer service from The Fuel Co!  In a very short amount of time, he found the problem and fixed it.  He also took the time to walk me through what he was looking for and how he fix…
- **5/5 · Google Reviews · Mike Beltran · 2025-08-13**: The people at the fuel company are so incredibly nice take the time to listen to and help with any issues. Our technician Edgar that came to clean our furnace went above and beyond!! We have been having trouble with the water staying hot ever since Barretts installed our furnace wrong , he was so ni…
- **5/5 · Google Reviews · John F · 2025-08-08**: The new system has been working great, the Fuel Company has always provided great service.
- **5/5 · Google Reviews · Philip DiPasquale · 2025-07-09**: Mike was prompt and clearly skilled in oil burner servicing. Gave me a lot of information on what to look out for in the coming years with it.

---

Data freshness: last scanned 2026-08-24T06:54:39.935Z.
Cite as: The Fuel Company — Tavlee (https://tavlee.com/contractor/the-fuel-company-east-falmouth)
Source: https://tavlee.com/contractor/the-fuel-company-east-falmouth