--- title: "The Generator Guys, LLC" description: "The Generator Guys install and service home standby generators, and a 2025 customer described the company as Southbury-based. On its website it offers 24/7" doc_version: "2026-10-16" last_updated: "2026-10-16" --- # The Generator Guys, LLC **Trade:** Electrical · **Address:** 522 N Georges Hill Rd, Southbury, CT 06488 · **Phone:** (203) 405-2500 · **Website:** http://www.thegeneratorguysct.com/ · **Languages:** English **Rating: 3.7/5** (medium confidence) — from 65 reviews across 6 sources. 94% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 1 negative. ## The honest read The Generator Guys install and service home standby generators, and a 2025 customer described the company as Southbury-based. On its website it offers 24/7 emergency service and says it will come to the home and give a written estimate. A 2022 customer said the company installed a standby propane generator with a transfer switch, wire hook ups and main panel wire modifications, and handled communications with the propane company for an inground 500 gallon tank. That customer said the generator ran through 72 hours without Eversource power after the May 15, 2018 Southbury tornado. A 2025 customer wrote that the company installed a whole house generator in 2021 and took care of permits, propane suggestions and clearing and prep of the area. A 2025 customer said a 22KW generator and auto transfer switch the company installed had worked well for 8 years. A 2025 customer said the company provided semi-annual maintenance of their generator. A 2025 customer said the company sent emails in advance advising what to do ahead of storms. A 2022 customer said they bought an extended warranty and that the company performed the yearly service. A recent customer says site visits are offered on Fridays only, and that after Adam came on a Tuesday they did not hear back for over a month, and only after they had another company under contract. A 2026 customer said Adam booked an estimate for a Friday at 2 PM, then did not show or call; when texted, he said he had emergencies and forgot to call. A 2023 customer said that after 4 weeks of follow-ups and being told several times someone would come in two weeks, no one had come. A recent customer says the company is very busy and visits certain towns on certain weeks. **Strengths:** - Whole-house generator installs — a 2022 customer described a full standby propane setup - Storm reminders — a 2025 customer said emails came ahead of storms - Long-running units — a 2025 customer said their 22KW unit worked 8 years **Concerns:** - A missed estimate visit — a 2026 customer waited all afternoon with no call - Slow follow-up — a recent customer heard nothing for over a month - A delayed visit — a 2023 customer said no one came after 4 weeks ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Offers 24/7 emergency service, per its website _(confidence: medium)_ - [Official Website](http://www.thegeneratorguysct.com) — “Stated offer (self-reported): 24/7 emergency service” - In a 2022 review, a customer described a standby propane generator install with a transfer switch and main panel wire modifications _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJdnQ3SElREAE!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CIHM0ogKEICAgICIvt7HIQ%7C%7C?hl=en-US) — “5★ In the Spring of 2017 we contacted the Generator Guys using their website at night to price having a whole house standby propane fueled g…” - A 2025 customer said a 22KW generator and auto transfer switch the company installed had worked well for 8 years _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNfNXRmMnhRRRAB!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CIHM0ogKEICAgIC_5tf2xQE%7C%7C?hl=en-US) — “5★ Our 22KW generator has worked well for the 8 years we have had it. The generator and auto transfer switch was installed by The Generator…” - A 2025 customer said the company handled permits, propane suggestions and site prep on a 2021 whole house generator install _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUR3MnEzSmdBRRAB!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CIHM0ogKEICAgMDw2q3JgAE%7C%7C?hl=en-US) — “5★ I had a whole house generator installed by the Generator Guys in 2021. It was a pricey purchase but well worth it and money well spent. …” - A 2025 customer said the company sent emails in advance of storms advising what to do _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNfNDRlUndRRRAB!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CIHM0ogKEICAgIC_44eRwQE%7C%7C?hl=en-US) — “5★ The Generator Guys are far more friendly and proactive than other service providers. They send you emails in advance advising what to do …” - A 2026 customer said an estimate appointment was missed with no call _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OVk4zUXlNV1ZKT0VaRloxTnZRVkY1WlUxNlVtYxAB!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CAIQACodChtycF9oOmNVN3QyMWVJOEZFZ1NvQVF5ZU16Umc%7C%7C?hl=en-US) — “1★ I got a call from Adam last Sunday to schedule an appointment for an estimate on Friday at 2 PM. He left a voicemail. He picked the day a…” - A recent customer said they did not hear back for over a month after a site visit _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWdlpFVkdWbHBLV1RkVlpYSnBZWFZpWWxoalUxRRAB!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CAIQACodChtycF9oOjVvZEVGVlpKWTdVZXJpYXViYlhjU1E%7C%7C?hl=en-US) — “2★ Don't bother. They say they do site visits on Fridays, only. I challenged that and Adam did show up on a Tuesday, I think. Didn't hear…” - A 2023 customer said no one came after 4 weeks of follow-ups _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1a0o2RzBBRRAB!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CIHM0ogKEICAgID5kJ6G0AE%7C%7C?hl=en-US) — “1★ Guys are responsive over email. After 4 weeks of follow-ups and being told they would be here in two weeks a few different times, they st…” - Google: 4.8 stars from 98 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=The%20Generator%20Guys%2C%20LLC&query_place_id=ChIJpU7zfJTl54kRLKUHkgwLv2w) — “Google: 4.8★ from 98 ratings” - Better Business Bureau grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/southbury/profile/generator/the-generator-guys-llc-0111-87129656) — “Better Business Bureau grade: A+” - Specializes in Electrical _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNfNXRmMnhRRRAB!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CIHM0ogKEICAgIC_5tf2xQE%7C%7C?hl=en-US) — “5★ Our 22KW generator has worked well for the 8 years we have had it. The generator and auto transfer switch was installed by The Generator…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJdnQ3SElREAE!2m1!1s0x0:0x6cbf0b0c9207a52c!3m1!1s2@1:CIHM0ogKEICAgICIvt7HIQ%7C%7C?hl=en-US) — “5★ In the Spring of 2017 we contacted the Generator Guys using their website at night to price having a whole house standby propane fueled g…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=The%20Generator%20Guys%2C%20LLC&query_place_id=ChIJpU7zfJTl54kRLKUHkgwLv2w): 4.8★ from 98 ratings - [Reddit](https://www.reddit.com/r/Generator/comments/1qpjtq2/new_standby_generator_company_owner_here_looking/): 0 community mentions discussing this business - [Google Reviews](https://www.google.com/maps/search/?api=1&query=The%20Generator%20Guys%2C%20LLC&query_place_id=ChIJpU7zfJTl54kRLKUHkgwLv2w): Listed on this source - [Official Website](http://www.thegeneratorguysct.com): 2 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ct/southbury/profile/generator/the-generator-guys-llc-0111-87129656): Listed on this source - [Local News](https://www.virginislandsdailynews.com/online_features/press_releases/forrest-jordan-and-associates-launches-redesigned-website-for-backup-home-generators-information-and-service/article_2fbbd75c-f519-5ed5-9e21-519e0d53e342.html): Listed on this source ## Recent reviews - **2/5 · Google Reviews · The Meat · 2026-05-21**: Don't bother. They say they do site visits on Fridays, only. I challenged that and Adam did show up on a Tuesday, I think. Didn't hear back from him for over a month and that was only because I called him back after I had another company under contract. - **5/5 · Google Reviews · Joshua S · 2026-05-05**: Adam was great to work with. He took the time to explain things. They are very busy and visit certain towns on certain weeks. In the end he got me taken care of. Thank you! - **1/5 · Google Reviews · Patricia H · 2026-02-21**: I got a call from Adam last Sunday to schedule an appointment for an estimate on Friday at 2 PM. He left a voicemail. He picked the day and time. I was at work so I returned his call the next morning and set up the appointment. Got text and email reminders this morning. Waited all afternoon - no sho… - **5/5 · Google Reviews · Doug Faynor · 2025-06-13**: Adam and his team are great. The technician Doug, went above and beyond to help my mother with the generator when I was unavailable. She specifically asked me to make sure he was recognized. Southbury-based company that does exceptional work. Thank you Doug and Adam. - **5/5 · Google Reviews · Lora Sporny · 2025-04-10**: The Generator Guys provide semi-annual maintenance of my generator. They are consummate professionals! You will not find better. They respond immediately to inquiries and resolve issues in a flash. Their business runs as smoothly as my generator! - **5/5 · Google Reviews · Mo New Fairfield · 2025-03-25**: I had a whole house generator installed by the Generator Guys in 2021. It was a pricey purchase but well worth it and money well spent. Adam and Raj helped me select the right one, completed everything, permits, propane suggestions, clearing and prep of the area where generator was placed, etc. T… - **5/5 · Google Reviews · Christina Hoving · 2025-02-02**: the generator guys are my "go to" for generator service and yearly inspection. they are prompt, courteous, and take the time to answer all questions. highly recommend them! - **5/5 · Google Reviews · Chris Peterson · 2025-01-27**: Used the Generator Guys to install our full house generator, as well as annual maintenance, and have had zero issues. From the first meeting, they have been extremely helpful and proactive to ensure our house always has power. - **5/5 · Google Reviews · Chris Bell · 2025-01-27**: If you are reading this you are doing your due diligence. Gen guys are nice guys with solid advice. We looked all around and based on feedback and a match for us they were the best partner to work with. You get to choose exactly how and who you want to work on the project which is probably exactly w… - **5/5 · Google Reviews · Katie Dunn · 2025-01-23**: We used the Generator Guys to put in a whole house generator at my mom's house, and it was a great experience start to finish. They're quick to respond, provide lots of easy to understand info, and are friendly and easy to work with. The process was relatively quick once we made the decision to go w… --- Data freshness: last scanned 2026-10-14T08:08:56.654Z. Cite as: The Generator Guys, LLC — Tavlee (https://tavlee.com/contractor/the-generator-guys-llc-southbury) Source: https://tavlee.com/contractor/the-generator-guys-llc-southbury ## Sitemap [Full site index](https://tavlee.com/sitemap.md)