# The Maids of Cape Cod

**Trade:** House Cleaning · **Franchise of:** The Maids · **Address:** 45 Plant Rd STE 105, Hyannis, MA 02601 · **Phone:** (508) 778-8768 · **Website:** https://www.themaidsofcapecod.com/ · **Languages:** English

**Rating: 3.9/5** (medium confidence) — from 26 reviews across 5 sources.
92% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

The Maids of Cape Cod is a residential house-cleaning company based in Hyannis, operating as a locally owned and operated franchise of The Maids national brand under Donnelly Service Group Inc. The company states its franchise operator marks 25 years in business this year, growing from a single location north of Boston in 1995 to eight across eastern New England, and says Donnelly Service Group is transitioning to employee ownership through an ESOP. On Cape Cod the company covers Hyannis, Barnstable, Chatham, Falmouth, and Dennis with one-time, recurring, move-in/move-out, same-day, and spring cleaning.

Twenty-six Google reviews from 2022 through 2025 point to a team that shows up reliably and cleans thoroughly, with a platform average of 4.7 stars from 49 ratings. Reviewers name specific crews and team leaders repeatedly across years - Doris's crew 305, Rosa's Team 306, Josefa's Team 301, and Marissa's "Blue Team" - and several describe using the company for years or on a recurring biweekly or seasonal schedule, including one client who says they've used the service for over 10 years. Reviewers describe the crew handling genuinely difficult jobs: one client's parents' home, left uncleaned for roughly a decade by hoarding, was cleared and cleaned in a single day, and another reviewer whose kitchen was mid-renovation and covered in dust had it made "100% better." One reviewer with a hip disability noted the crew took special care cleaning under the bed she could not reach herself.

One reviewer's experience stands out as a clear complaint: after being quoted 600ドル for a three-hour deep clean, she says she was told partway through the job that the cost would run over 1,000ドル, calling the change a "predatory" business practice while still praising the actual cleaning work the crew performed. Anyone booking a deep-clean or move-out service should get a firm, written quote up front and confirm what could add to the price before the crew starts.

For homeowners on Cape Cod who want a bonded, insured, team-based service for regular upkeep or a one-time deep clean, especially around a move or a tough cleanup job, the review history points to a dependable, detail-oriented operation - just worth pinning down pricing terms in writing beforehand.

**Strengths:**
- Named crew loyalty — reviewers repeatedly request specific teams like Doris's and Marissa's Blue Team
- Repeat customers — one client reports using them for over 10 years
- Difficult-job follow-through — cleared a decade-neglected hoarder home in a single day
- Care for special needs — extra attention cleaning under a bed for a customer's hip disability
- Scheduling flexibility — reviewers cite quick response times and easy rescheduling

**Concerns:**
- Pricing discrepancy — one reviewer says a quote nearly doubled mid-service

**Where sources disagree:**
- The site's founding/tenure narrative (25th anniversary, growth from a 1995 startup north of Boston to eight locations) describes the parent franchisor Donnelly Service Group Inc., not a stated opening date for this specific Hyannis/Cape Cod location.
- One reviewer identifies herself as a "Bedford Mom" (Bedford, MA is well north of Cape Cod, near Boston) while reviewing this Hyannis-based location; likely just a reviewer self-description rather than a location claim, but noted since it does not match the stated Cape Cod service area.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Operates as a locally owned and operated franchise of The Maids under Donnelly Service Group Inc. _(confidence: high)_
  - [Official Website](https://www.themaidsofcapecod.com) — “Ownership (self-reported): Operated by Donnelly Service Group Inc. as a locally owned and operated franchise of The Maids; the site states t…”
  - [Official Website](https://www.themaidsofcapecod.com) — “Operates under (self-reported): The Maids (franchise)”
- Donnelly Service Group Inc. states it is transitioning to employee ownership via an ESOP. _(confidence: medium)_
  - [Official Website](https://www.themaidsofcapecod.com) — “Ownership (self-reported): Operated by Donnelly Service Group Inc. as a locally owned and operated franchise of The Maids; the site states t…”
  - [Official Website](https://www.themaidsofcapecod.com) — “Stated ownership (self-reported): Employee-owned”
- States it covers Hyannis, Barnstable, Chatham, Falmouth, and Dennis on Cape Cod. _(confidence: high)_
  - [Official Website](https://www.themaidsofcapecod.com) — “Stated service area (self-reported): Barnstable, Chatham, Falmouth, Hyannis, Dennis”
- Offers one-time, recurring, move-in/move-out, same-day, and spring house cleaning. _(confidence: high)_
  - [Official Website](https://www.themaidsofcapecod.com) — “The Maids of Cape Cod is a residential house-cleaning franchise offering one-time, recurring, move-in/move-out, same-day, and spring cleanin…”
- Google shows 4.7 stars from 49 ratings, and the 26 dated reviews on file run 2022-2025 with only one substantive complaint. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=The%20Maids%20in%20Cape%20Cod&query_place_id=ChIJ3Vx3IiQx-4kR6v_3B4uKsOQ) — “Google: 4.7★ from 49 ratings”
- Reviewers repeatedly name and request specific crews by name across multiple years, including Doris's crew and Marissa's Blue Team. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xabFUyTnRkVTR3Y2swdFQydHZXbnBuYzNOa1FXYxAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CAIQACodChtycF9oOlZlU2NtdU4wck0tT2tvWnpnc3NkQWc%7C%7C?hl=en) — “5★ Excellent service from Doris and team 305.  We had the apartment cleaned before moving in after getting floors installed.  They cleaned e…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKenU4SXlvaFB2RktBEAE!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEJzu8IyohPvFKA%7C%7C?hl=en) — “5★ Dina and her Team make my home sparkle every two weeks.  They are very thorough, careful with my furnishings and always do a fantastic jo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURndlktcjVBRRAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEICAgMDgvY-r5AE%7C%7C?hl=en) — “5★ I hired Doris and her team to do a full clean of my brand new condo prior to moving into it. They did a fantastic job doing a deep clean …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPN2RINTNRRRAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEICAgICO7dH53QE%7C%7C?hl=en) — “5★ I am very pleased with the service provided by Marissa and the Blue Team.  She and her team are very professional and provide excellent c…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPak5lY0R3EAE!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEICAgICOjNecDw%7C%7C?hl=en) — “5★ Marissa and her Cape Blue Team are absolutely the best!  We have a Golden Retriever and two young grandchildren.  The Team consistently a…”
- One reviewer reports the crew cleared and cleaned a decade-neglected hoarder home in a single day. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMU4zRnpTV2RGYzBOQ1ZWRk5TSGwyVldSTk4wRRAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CAIQACodChtycF9oOnY1N3FzSWdFc0NCVVFNSHl2VWRNN0E%7C%7C?hl=en) — “5★ The maids just cleaned my parents house and let me tell you they astonished me. My parents were hoarders and had not cleaned the house in…”
- A reviewer with a hip disability says the crew took special care cleaning under the bed she could not reach herself. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQclFncFRseGNHMjN3RRAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEPrQgpTlxcG23wE%7C%7C?hl=en) — “5★ Excellent cleaners. Bathroom  & Kitchen especially is sparkling clean. They took special care for cleaning under bed. I'm just not able t…”
- Multiple reviewers report years-long recurring service, including one client using the company for over 10 years. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKenU4SXlvaFB2RktBEAE!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEJzu8IyohPvFKA%7C%7C?hl=en) — “5★ Dina and her Team make my home sparkle every two weeks.  They are very thorough, careful with my furnishings and always do a fantastic jo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VLSFk0S1NTdGV5MFNBEAE!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEKHY4KSStey0SA%7C%7C?hl=en) — “5★ A fantastic cleaning service! A few times a year, we hire The Maids for a deep clean of our home and they always do a great job. Their te…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQYUdyN2pRNktEbjNBRRAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEPaGr7jQ6KDn3AE%7C%7C?hl=en) — “5★ My kitchen is torn apart right now and a total disaster area. Didn’t expect the team to touch that room but they did. Managed to make the…”
- One reviewer says a $600 quote for a deep clean rose to over $1,000 mid-service, calling the practice predatory. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWcVRtVk5NamwwWmt4YU5VeElUamRrYjJsM2VIYxAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CAIQACodChtycF9oOjVqTmVNMjl0ZkxaNUxITjdkb2l3eHc%7C%7C?hl=en) — “1★ The cleaning itself was great. Doris and crew 305 came in and gave our home a very deep clean, did what they would say. I have no qualms …”
- Deep cleaning for move-in/move-out and neglected-home jobs. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMU4zRnpTV2RGYzBOQ1ZWRk5TSGwyVldSTk4wRRAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CAIQACodChtycF9oOnY1N3FzSWdFc0NCVVFNSHl2VWRNN0E%7C%7C?hl=en) — “5★ The maids just cleaned my parents house and let me tell you they astonished me. My parents were hoarders and had not cleaned the house in…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204MVMxSXlXbG81Y1drMVFVNVNTVWhEZG1sR2NtYxAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CAIQACodChtycF9oOm81S1IyWlo5cWk1QU5SSUhDdmlGcmc%7C%7C?hl=en) — “5★ Scrupulous, impeccable, detailed and thorough are all understatements describing the quality of the work the team did here today.  The ap…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURndlktcjVBRRAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEICAgMDgvY-r5AE%7C%7C?hl=en) — “5★ I hired Doris and her team to do a full clean of my brand new condo prior to moving into it. They did a fantastic job doing a deep clean …”
- Specializes in House Cleaning _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=The%20Maids%20in%20Cape%20Cod&query_place_id=ChIJ3Vx3IiQx-4kR6v_3B4uKsOQ) — “Google: 4.7★ from 49 ratings”
  - [Official Website](https://www.themaidsofcapecod.com) — “The Maids of Cape Cod is a residential house-cleaning franchise offering one-time, recurring, move-in/move-out, same-day, and spring cleanin…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMU4zRnpTV2RGYzBOQ1ZWRk5TSGwyVldSTk4wRRAB!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CAIQACodChtycF9oOnY1N3FzSWdFc0NCVVFNSHl2VWRNN0E%7C%7C?hl=en) — “5★ The maids just cleaned my parents house and let me tell you they astonished me. My parents were hoarders and had not cleaned the house in…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKenU4SXlvaFB2RktBEAE!2m1!1s0x0:0xe4b08a8b07f7ffea!3m1!1s2@1:CIHM0ogKEJzu8IyohPvFKA%7C%7C?hl=en) — “5★ Dina and her Team make my home sparkle every two weeks.  They are very thorough, careful with my furnishings and always do a fantastic jo…”

## Ownership

- Identifies as employee-owned — the business's own statement, not independently verified.

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=The%20Maids%20of%20Cape%20Cod&query_place_id=ChIJ3Vx3IiQx-4kR6v_3B4uKsOQ): 4.7★ from 49 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=The%20Maids%20of%20Cape%20Cod&query_place_id=ChIJ3Vx3IiQx-4kR6v_3B4uKsOQ): Listed on this source
- [Yelp](https://www.yelp.com/biz/mer-maids-of-cape-cod-south-yarmouth): Listed on this source
- [Official Website](https://www.themaidsofcapecod.com): Self-reported profile and service details
- [Exa](https://www.themaidsofcapecod.com/): 0 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Ann Marie Reed · 2025-09-23**: A wonderful team cleaned my house from top to bottom! They did a deep clean and I feel like I have my house back! Thank you for all of your help and hard work! Strongly recommend this service!
- **1/5 · Google Reviews · Conor Foley · 2025-09-18**: The cleaning itself was great. Doris and crew 305 came in and gave our home a very deep clean, did what they would say. I have no qualms with the work of the staff that came into our home. The business practices are predatory by this place. After giving me a quote of 600 dollars for 3 hours of servi…
- **5/5 · Google Reviews · jessica resende · 2025-09-18**: Great service and professionalism! Always on time and attentive to detail in the service!
- **5/5 · Google Reviews · Erica Edwards · 2025-09-09**: Interior house cleaning
- **5/5 · Google Reviews · Jodi Katz · 2025-09-01**: Bedford Mom here. Love Omar and his team! They do a fabulous job!
- **5/5 · Google Reviews · Sarah Richards · 2025-08-22**: The maids just cleaned my parents house and let me tell you they astonished me. My parents were hoarders and had not cleaned the house in probably over a decade. The maids came through after we had cleared it and the house has life again! They also accomplished it all in one day.

Definitely will be…
- **5/5 · Google Reviews · Daniela · 2025-08-22**: The team of Felix is excellent.  I am very satisfied with them. The are very professional.  Thank you 😊
- **5/5 · Google Reviews · Suzheartsyou DaCamara · 2025-08-07**: Excellent service from Doris and team 305.  We had the apartment cleaned before moving in after getting floors installed.  They cleaned everything and the place is beautiful and spotless.  The office was kind and communicated well.
- **5/5 · Google Reviews · Joe/Donna Magoon · 2025-07-22**: All ladies are very nice and do a wonderful job!
- **5/5 · Google Reviews · Loretta Steiner · 2025-06-20**: Scrupulous, impeccable, detailed and thorough are all understatements describing the quality of the work the team did here today.  The apartment is transformed. We are delighted, impressed and grateful

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Data freshness: last scanned 2026-08-22T12:08:04.227Z.
Cite as: The Maids of Cape Cod — Tavlee (https://tavlee.com/contractor/the-maids-of-cape-cod-hyannis)
Source: https://tavlee.com/contractor/the-maids-of-cape-cod-hyannis