# THE OIL CONNECTION

**Trade:** HVAC / Heating & Cooling · **Phone:** (617) 539-3131 · **Languages:** English

**Rating: 2.3/5** (low confidence) — from 5 reviews across 5 sources.
40% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

The Oil Connection is a Chelsea, Massachusetts heating-oil delivery company that has operated for 22 years, according to its Better Business Bureau listing, which also gives it an A+ grade even though it is not a BBB Accredited Business.

The clearest thread running through its reviews is that customers who stuck around for years came away satisfied with the price. A customer who had bought oil there for more than four years, writing in 2019, called the pricing very good and said any billing issues were always resolved fairly. Another customer, writing in 2017 after roughly three years, said prices stayed among the lowest around and deliveries ran on time, with easy online ordering.

Set against that are three complaints, spanning 2017 through 2021, about deliveries that didn't show up when promised. In 2017, a reviewer said a Sunday delivery never arrived during the coldest stretch of that winter, even though payment had already gone through two days earlier. In 2019, another customer described an order confirmed for delivery on a Tuesday that still hadn't arrived by Thanksgiving, leaving the household without heat and hot water. The newest account, from February 2021, raised a different concern — being charged before oil arrived and facing a raised minimum order during the pandemic.

None of these accounts is more recent than 2021, so it's hard to say whether the delivery timing and billing habits they describe are still current — but they're worth asking about directly before signing up: how firm the delivery window is, and when the card gets charged relative to the fill-up. For someone considering a heating-oil supplier with two decades of history and loyal repeat customers, that's the trade-off to weigh going in.

**Strengths:**
- Loyal repeat customers — years-long buyers cite steady, fair pricing
- Timely delivery — a 2017 review called it consistently on schedule

**Concerns:**
- Missed deliveries — reviews describe no-shows during cold stretches
- Billing timing — a 2021 review reported charges before oil arrived

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Chelsea, MA-based heating-oil delivery company, in business 22 years _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/chelsea/profile/fuel-oil/the-oil-connection-0021-99235) — “BBB profile for The Oil Connection (Chelsea, MA) shows it is NOT a BBB Accredited Business with an A+ rating and 22 years in business; the p…”
- Not a BBB Accredited Business, but holds an A+ BBB grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/chelsea/profile/fuel-oil/the-oil-connection-0021-99235) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/chelsea/profile/fuel-oil/the-oil-connection-0021-99235) — “BBB profile for The Oil Connection (Chelsea, MA) shows it is NOT a BBB Accredited Business with an A+ rating and 22 years in business; the p…”
- A four-plus-year customer, writing in 2019, called the pricing very good and said billing issues were always resolved fairly _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=13067433574296422900&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Have been a customer for 4+ years. Very good pricing. Have always done right by me if there were any issues with billing or delivery.”
- A roughly three-year customer, writing in 2017, said prices stayed among the lowest around with timely delivery and easy online ordering _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=13067433574296422900&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I have been getting oil here for about 3yrs now. They always have the lowest prices and delivery is always in a timely fashion. Easy orde…”
- A 2017 review described a promised Sunday delivery that never arrived during a cold stretch, after payment had already been taken _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=13067433574296422900&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Was told oil would be delivered Saturday Sunday at latest ( they we're sending driver out on Sunday). Coldest stretch in longest time. Su…”
- A 2019 reviewer said an order confirmed for delivery still hadn't arrived by Thanksgiving, leaving the household without heat or hot water _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=13067433574296422900&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Customer from 5+ years...NEVER AGAIN. I submit order on a Friday, money out ... following Thursday STILL NO OIL despite confirmation for …”
- A 2021 review described being charged before oil was delivered and a raised minimum delivery amount during the pandemic _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=13067433574296422900&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ I've been using their services for a while since I moved into the area and haven't had too much problems with this company until recently…”
- Fuel oil delivery _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/chelsea/profile/fuel-oil/the-oil-connection-0021-99235) — “Services offered (Better Business Bureau): Fuel Oil”
- Specializes in HVAC / Heating & Cooling _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/chelsea/profile/fuel-oil/the-oil-connection-0021-99235) — “Services offered (Better Business Bureau): Fuel Oil”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Yelp](https://www.yelp.com/biz/the-oil-connection-chelsea-2): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=THE%20OIL%20CONNECTION&query_place_id=ChIJz0LqiSlu44kR9InzAZrZWLU): 3.4★ from 16 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=THE%20OIL%20CONNECTION&query_place_id=ChIJz0LqiSlu44kR9InzAZrZWLU): Listed on this source
- [Exa](https://www.linkedin.com/in/powell-cameron-91a266284): 0 web mentions across the open web (each linked to its source)
- [Better Business Bureau](https://www.bbb.org/us/ma/chelsea/profile/fuel-oil/the-oil-connection-0021-99235): Listed on this source

## Recent reviews

- **1/5 · Google Reviews · Joshua October · 2021-02-03**: I've been using their services for a while since I moved into the area and haven't had too much problems with this company until recently. They charge your card way before they even provide services, and they raised the minimum delivery of gallons while theres a "global pandemic" like excuse me?
- **1/5 · Google Reviews · Dilyan Marazov · 2019-11-29**: Customer from 5+ years...NEVER AGAIN. I submit order on a Friday, money out ... following Thursday STILL NO OIL despite confirmation for delivery on Tuesday from their rude customer service person. Thanksgiving and we are out of heat and hot water. DON'T USE!  Cheaper vendors with delivery guarantee…
- **5/5 · Google Reviews · E W III · 2019-01-31**: Have been a customer for 4+ years. Very good pricing. Have always done right by me if there were any issues with billing or delivery.
- **1/5 · Google Reviews · Erin Riley · 2017-12-31**: Was told oil would be delivered Saturday Sunday at latest ( they we're sending driver out on Sunday). Coldest stretch in longest time. Sunday at 3:15 and no show. FYI they took my money on Friday!
- **5/5 · Google Reviews · Jaime Macchione · 2017-12-28**: I have been getting oil here for about 3yrs now. They always have the lowest prices and delivery is always in a timely fashion. Easy ordering online and friendly service if you do have to call.

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Data freshness: last scanned 2026-09-09T00:12:41.046Z.
Cite as: THE OIL CONNECTION — Tavlee (https://tavlee.com/contractor/the-oil-connection)
Source: https://tavlee.com/contractor/the-oil-connection