--- title: "Thomas' Appliance Repair" description: "Thomas' Appliance Repair holds a 2.1-star Google average across 28 ratings. A recent customer said they had them repair a washing machine and a stove, that" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # Thomas' Appliance Repair **Trade:** Appliance Repair · **Phone:** (518) 888-5604 · **Languages:** English **Rating: 1.6/5** (medium confidence) — from 19 reviews across 2 sources. 16% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 3 negative. ## The honest read Thomas' Appliance Repair holds a 2.1-star Google average across 28 ratings. A recent customer said they had them repair a washing machine and a stove, that neither one worked after they left, and that they waited 4 months for a return visit that never came. A recent customer said they were left on hold for days without a confirmed appointment date after their insurance directed them to the service. A 2026 customer said Tom never showed up for an appointment. A 2025 customer said he took their money to come out, then after 3 months of excuses never showed and sent a stranger without telling them. A 2024 customer with a home warranty ticket said he would not replace torn freezer gaskets, and that the dishwasher door he said he fixed still flopped open. A 2023 customer said American Home Shield's file showed an oven part installed and paid for in 2022, while Thomas had never been to the house. A 2022 customer said a dryer repair assigned through a warranty service on July 18, 2021 brought numerous missed appointments until January 15, 2022, when the business said it couldn't fix the dryer and wanted to sell them one. A 2024 customer said their dishwasher was repaired and worked great. A 2024 customer called the two repairmen knowledgeable, reliable, and neat and clean. **Strengths:** - A dishwasher repair — a 2024 customer said it worked great afterward **Concerns:** - A failed repair — a recent customer said the washer and stove still didn't work - A no-show appointment — a 2026 customer said Tom never showed up - Warranty oven part — a 2023 customer said Thomas never came to install it ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 2.1-star Google average across 28 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Thomas'%20Appliance%20Repair&query_place_id=ChIJj0jkqJdV54kRiZLGwzExe1w) — “Google: 2.1★ from 28 ratings” - A recent customer said a washing machine and stove did not work after the repair and a return visit never came _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRemNuSmxibU5LZFRoamMyZDBVMjU2ZUZsR2FIYxAB!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CAIQACodChtycF9oOjQzcnJlbmNKdThjc2d0U256eFlGaHc%7C%7C?hl=en-US) — “1★ I had them come out and repair my washing machine and my stove. Neither one worked after they left. I waited 4 months for them to come ou…” - A recent customer said they waited days without a confirmed appointment date _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GamNGVnVTMFJUT0hCU1RXaEJaRWh5ZFZCMWQxRRAB!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CAIQACodChtycF9oOmFjcFVuS0RTOHBSTWhBZEhydVB1d1E%7C%7C?hl=en-US) — “1★ I would not mind waiting if I had a confirmed date. Unfortunately, it feels like I have been left on hold for days and days without any c…” - A 2025 customer said he took their money, never showed after 3 months and sent a stranger _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGbWNGUTJXSEpOUkVSTlprSmhjako2WmxaTlNWRRAB!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CAIQACodChtycF9oOjFmcFQ2WHJNRERNZkJhcjJ6ZlZNSVE%7C%7C?hl=en-US) — “1★ terrible person to work with. Took my money to come out to our house. After 3 months of one excuse after another to come out and actual…” - A 2023 customer said a warranty file showed an oven part installed and paid for while Thomas never came to the house _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNoM09hckZnEAE!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CIHM0ogKEICAgICh3OarFg%7C%7C?hl=en-US) — “1★ Yes, I would have used this business because American Home Shield Home Warranty had Dispatched him. My only contact was over the phone. W…” - A 2022 customer said a warranty dryer repair brought numerous missed appointments and ended with the business unable to fix it _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybUthVHNnRRAB!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CIHM0ogKEICAgID2mKaTsgE%7C%7C?hl=en-US) — “1★ This business was assigned to us on July 18, 2021 by a warranty service to repair our dryer. The service of this business was very poor. …” - A 2024 customer said their dishwasher was repaired and worked great _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUMUsyalVnEAE!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CIHM0ogKEICAgIDT1K2jUg%7C%7C?hl=en-US) — “5★ Repaired our dishwasher and it works great Easy to work with” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRemNuSmxibU5LZFRoamMyZDBVMjU2ZUZsR2FIYxAB!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CAIQACodChtycF9oOjQzcnJlbmNKdThjc2d0U256eFlGaHc%7C%7C?hl=en-US) — “1★ I had them come out and repair my washing machine and my stove. Neither one worked after they left. I waited 4 months for them to come ou…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURycnNyRTVRRRAB!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CIHM0ogKEICAgIDrrsrE5QE%7C%7C?hl=en-US) — “1★ Maybe leaving a 1 star will get a response and this guy to show up. Have had an open ticket with HSA Home Warranty since Sept 2023. Spok…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUMUsyalVnEAE!2m1!1s0x0:0x5c7b3131c3c69289!3m1!1s2@1:CIHM0ogKEICAgIDT1K2jUg%7C%7C?hl=en-US) — “5★ Repaired our dishwasher and it works great Easy to work with” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Thomas'%20Appliance%20Repair&query_place_id=ChIJj0jkqJdV54kRiZLGwzExe1w): 2.1★ from 28 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Thomas'%20Appliance%20Repair&query_place_id=ChIJj0jkqJdV54kRiZLGwzExe1w): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Emilie Wacogne · 2026-09-04**: I would not mind waiting if I had a confirmed date. Unfortunately, it feels like I have been left on hold for days and days without any clear information. The only answer I have received is I call tomorrow, just before Labor Day. I would much rather be able to look at an agenda or scheduling calend… - **1/5 · Google Reviews · Dian Ehrenfreund · 2026-09-01**: I had them come out and repair my washing machine and my stove. Neither one worked after they left. I waited 4 months for them to come out back and make good on the first repair and repair my dryer. They never showed up after many promises. Don't waste your time with them. There is always another ex… - **1/5 · Google Reviews · Eric L · 2026-07-12**: I wouldn’t let this horrid person change a toilet paper roll, much less fix an appliance. I recommend finding someone instead who doesn’t hate people. No idea why he’s in the service industry. He needs a new vocation. - **1/5 · Google Reviews · Krystal LaViolette · 2026-01-07**: Please don’t think that Tom is ever going to follow through and show up for an appointment… there really isn’t anything else to say! Completely unreliable, will work harder to give you the run around than doing any work period. Gives small businesses a bad name! - **1/5 · Google Reviews · Erminia Rasmussen · 2025-10-11**: terrible person to work with. Took my money to come out to our house. After 3 months of one excuse after another to come out and actually do the repair he never showed and send some stranger to do the job which I would not allow in my house. He never bothered to tell me he was sending someone el… - **1/5 · Google Reviews · Kyle Prue · 2025-01-03**: Did not show up for his appointment, rescheduled me for another day and failed to communicate or show up the second time until I messaged him and told him 2025 was already full of jokes… then he responded with I’ll be there between 9-11am. By this time, I called GE canceled my appointment with them … - **5/5 · Google Reviews · LaRue Branchcomb · 2024-12-26**: Thomas appliance is excellent. Knowledgeable, reliable informative, and most importantly neat and clean. I will always request the two Repairmen. I highly recommend Thomas Appliance. - **1/5 · Google Reviews · Georgest yoyo · 2024-10-12**: This person is terrible and he is not serious about his job. He will schedule you for an appointment and will not show up. I have been waiting 3 months for my glass stove to be repair and he keeps canceling, rescheduling postponing my appointment , and makes promesses that he cannot keep. Stay away… - **1/5 · Google Reviews · LeeAnn Hagen · 2024-07-29**: DO NOT HIRE!!!!! If zero stars was an option, that would be it! This man was contracted through an home warranty company for a repair of a busted pipe. He misrepresented himself over the phone, never came to actually evaluate the problem- just asked for a picture. He clearly does not want to do the … - **1/5 · Google Reviews · Michael Stalker · 2024-07-17**: Maybe leaving a 1 star will get a response and this guy to show up. Have had an open ticket with HSA Home Warranty since Sept 2023. Spoke with technician about the issues. Sent him photos of the serial numbers to order parts. Understood that would take some time to source. According to HSA, the par… --- Data freshness: last scanned 2026-10-10T10:49:09.992Z. Cite as: Thomas' Appliance Repair — Tavlee (https://tavlee.com/contractor/thomas-appliance-repair) Source: https://tavlee.com/contractor/thomas-appliance-repair ## Sitemap [Full site index](https://tavlee.com/sitemap.md)