---
title: "Thomaston Oil & Propane"
description: "Thomaston Oil & Propane delivers heating oil and propane and services furnaces; its website lists a service area that includes Litchfield, Watertown, Woodb"
doc_version: "2026-10-09"
last_updated: "2026-10-09"
---

# Thomaston Oil & Propane

**Trade:** Heating Oil Delivery · **Address:** 401 McMahon Dr, Thomaston, CT 06787 · **Phone:** (860) 283-4878 · **Website:** http://thomastonoil.com/ · **Languages:** English

**Rating: 1.3/5** (high confidence) — from 34 reviews across 5 sources.
53% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 2 negative.

## The honest read

Thomaston Oil & Propane delivers heating oil and propane and services furnaces; its website lists a service area that includes Litchfield, Watertown, Woodbury and Bristol, and the company says it has been in business 40 years.

A recent customer said they told the company a 200-foot hose was needed for their steep driveway, but the driver drove up the driveway instead and crushed two tire tracks into it. The company would not accept fault, and the customer said they sued in small claims court before the company's lawyer agreed to settle. That customer said the oil itself came at the agreed price.

A 2026 customer said a promised next-morning delivery arrived without the tank being filled, and the office offered to come Monday. A 2025 customer described being charged twice on several deliveries and a partial fill after asking for a full one. A 2025 customer said the office threatened collections over a same-day delivery fee, then emailed that the customer did not owe anything. A 2024 customer said they ordered 150 gallons and the tank was filled with 216. A 2023 customer said a grill gas-line fix took under five minutes but was billed with a diagnostic fee and a minimum service charge.

On the service side, a 2025 customer said Dom cleaned and serviced their furnace and pointed out things to take care of. A 2025 customer said the company delivered oil within 24 hours when their furnace was running on fumes. A 2023 customer said it identified and corrected a no-heat problem the same day, and a 2022 customer said Jason came out right away to fix an oil leak and the bill was reasonable.

On Google it holds a 3.4-star average from 50 ratings, and its BBB grade is A+.

**Strengths:**
- Furnace service — a 2025 customer said Dom cleaned and serviced theirs
- A quick oil delivery — a 2025 customer got oil within 24 hours
- Same-day repair — a 2023 customer said a no-heat problem was fixed that day

**Concerns:**
- Driveway damage — a recent customer sued after a driver crushed their driveway
- Billing errors — a 2025 customer described repeated double charges
- A missed fill — a 2026 customer said the tank was not filled

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Self-reported 40 years in business _(confidence: medium)_
  - [Official Website](http://thomastonoil.com) — “Self-reported 40 years in business”
- Website service area includes Litchfield, Watertown, Woodbury and Bristol _(confidence: medium)_
  - [Official Website](http://thomastonoil.com) — “Stated service area (self-reported): Litchfield, Goshen, Fairfield, New Canaan, Watertown, Woodbury, Roxbury, Bristol, Avon”
- A 2026 customer said a driver drove up their steep driveway instead of using the agreed long hose, and the claim settled after a small claims suit _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xZeFJsVjNYM0JzTUdkT1VWUXpjbFJpWjB3dGEyYxAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CAIQACodChtycF9oOlYxRlV3X3BsMGdOUVQzclRiZ0wta2c%7C%7C?hl=en-US) — “1★ I had a rough time with these guys. I needed oil, and my old supplier got sold, so I joined a coop and matched me up with Thomaston. From…”
- A 2026 customer said a next-morning delivery came without filling the tank _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4TVZGQlJWa1pyYVhKbFpUaFZMVzVEVEVFeGRWRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CAIQACodChtycF9oOkxMVFBRVkZraXJlZThVLW5DTEExdVE%7C%7C?hl=en-US) — “1★ First time I’ve ever left a negative review in my life but after what I experienced it’s worth sharing. I ordered oil and was told it wou…”
- A 2025 customer described repeated double charges and a partial fill _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURReWVMeWZBEAE!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgMDQyeLyfA%7C%7C?hl=en-US) — “1★ Update: the response from the company is not accurate. I did speak with them this morning, they told me the same thing they told me the l…”
- A 2025 customer said the office threatened collections over a fee the company later agreed was not owed _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ac1dtYzBYMkV4YmtKV1gzQlhVMFJRWkRZNFZGRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CAIQACodChtycF9oOnZsWmc0X2ExbkJWX3BXU0RQZDY4VFE%7C%7C?hl=en-US) — “1★ Thomaston Propane had their secretary, Jennifer, call and threaten to send me to collections due to an alleged unpaid balance for oil del…”
- A 2024 customer said they ordered 150 gallons and received 216 _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxbjVPdW9nRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgIC1n5OuogE%7C%7C?hl=en-US) — “1★ I give this company one star because I ordered 150 gallons of oil and they filled my tank with 216 gallons... Now I have to pay almost $7…”
- A 2023 customer objected to the charges for a five-minute grill gas-line fix _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4N2JUX3FnRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgICx7bT_qgE%7C%7C?hl=en-US) — “1★ Called to get a replacement for the 6ft 3/8" gas line that connects to my grill after my dog decided to chew through it. Figured I would …”
- A 2025 customer said Dom cleaned and serviced their furnace _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204dFNrSnFkVXhWWjJadFJqSTJaRmN0ZWtsT1RYYxAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CAIQACodChtycF9oOm8tSkJqdUxVZ2ZtRjI2ZFcteklOTXc%7C%7C?hl=en-US) — “5★ I had my furnace cleaned and serviced by Dom with Thomaston Oil yesterday. He did a great job and pointed out things I should take care o…”
- A 2025 customer said oil was delivered within 24 hours _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfbHBtZXdBRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgID_lpmewAE%7C%7C?hl=en-US) — “5★ Thank you Thomason oil for helping my family on short notice! My furnace was running on fumes but they were able to deliver oil within 24…”
- A 2023 customer said a no-heat problem was identified and corrected the same day _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxLU5yeHlBRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgIC1-NrxyAE%7C%7C?hl=en-US) — “5★ Great experience with Thomaston Oil. They were very prompt at responding to a service call due to loosing heat while away. They identifie…”
- A 2022 customer said Jason came out right away to fix an oil leak _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURleV9hbS1BRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgIDey_am-AE%7C%7C?hl=en-US) — “5★ The service technician Jason was excellent. He came out right away to fix an oil leak. He called me to keep me in the loop to what he did…”
- 3.4-star Google average from 50 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Thomaston%20Oil%20%26%20Propane&query_place_id=ChIJiTC8yBu-54kRT8Yn5uGdfTE) — “Google: 3.4★ from 50 ratings”
- BBB grade A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/thomaston/profile/fuel-oil/thomaston-oil-propane-inc-0111-77000523) — “Better Business Bureau grade: A+”
- Specializes in Heating Oil Delivery _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfbHBtZXdBRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgID_lpmewAE%7C%7C?hl=en-US) — “5★ Thank you Thomason oil for helping my family on short notice! My furnace was running on fumes but they were able to deliver oil within 24…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxbjVPdW9nRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgIC1n5OuogE%7C%7C?hl=en-US) — “1★ I give this company one star because I ordered 150 gallons of oil and they filled my tank with 216 gallons... Now I have to pay almost $7…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCcU16LUx3EAE!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgIDBqMz-Lw%7C%7C?hl=en-US) — “5★ Review is for their customer service for oil, I haven't used them for anything else yet. I let my oil tank run out by accident... when I …”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204dFNrSnFkVXhWWjJadFJqSTJaRmN0ZWtsT1RYYxAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CAIQACodChtycF9oOm8tSkJqdUxVZ2ZtRjI2ZFcteklOTXc%7C%7C?hl=en-US) — “5★ I had my furnace cleaned and serviced by Dom with Thomaston Oil yesterday. He did a great job and pointed out things I should take care o…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxLU5yeHlBRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgIC1-NrxyAE%7C%7C?hl=en-US) — “5★ Great experience with Thomaston Oil. They were very prompt at responding to a service call due to loosing heat while away. They identifie…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURleV9hbS1BRRAB!2m1!1s0x0:0x317d9de1e627c64f!3m1!1s2@1:CIHM0ogKEICAgIDey_am-AE%7C%7C?hl=en-US) — “5★ The service technician Jason was excellent. He came out right away to fix an oil leak. He called me to keep me in the loop to what he did…”

## License

No license record has been checked yet for this contractor.

## Sources

- [Better Business Bureau](https://www.bbb.org/us/ct/thomaston/profile/fuel-oil/thomaston-oil-propane-inc-0111-77000523): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Thomaston%20Oil%20%26%20Propane&query_place_id=ChIJiTC8yBu-54kRT8Yn5uGdfTE): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Thomaston%20Oil%20%26%20Propane&query_place_id=ChIJiTC8yBu-54kRT8Yn5uGdfTE): 3.4★ from 50 ratings
- [Official Website](http://thomastonoil.com): 40 yrs in business · Self-reported profile and service details
- [Local News](https://portal.ct.gov/-/media/deep/enforcement/consentorder/COAR2185.pdf): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “First mistake. Calling Thomaston oil. Yikes.” — u/bigred621 in r/hvacadvice (2024-12-21) — https://www.reddit.com/r/hvacadvice/comments/1hjazd3/oil_company_has_not_refunded_my_money_and_they/m35c02q/
- “here in CT I called a company called Thomaston oil to look at my father's in law furnace that was not turning on” — u/Dragonfire665 in r/hvacadvice (2024-12-21) — https://www.reddit.com/r/hvacadvice/comments/1hjazd3/oil_company_has_not_refunded_my_money_and_they/
- “Respondent owns, leases, operates, or controls a gasoline dispensing facility” — portal.ct.gov — https://portal.ct.gov/-/media/deep/enforcement/consentorder/COAR2185.pdf

## Recent reviews

- **1/5 · Google Reviews · Joshua Zike · 2026-09-24**: I had a rough time with these guys. I needed oil, and my old supplier got sold, so I joined a coop and matched me up with Thomaston. From the very begining I was clear that they needed a 200 foot hose to fill my tank. My driveway is very steep and carries a high risk of damaging it with trucks. They…
- **1/5 · Google Reviews · Mike N · 2026-09-03**: I’m not sure about there oil but on sept.3 2026 at around a noon one of your trucks in Huntington section of Shelton almost drove over our car.  It was at the traffic light right by Ted’s appliance. Driver went from the left lane at the light over to the right with my wife and I along his/her side. …
- **5/5 · Google Reviews · Shanelle Dupre · 2026-08-03**: Great local company! They do so much for the community and have been family owned for 40 years!
- **1/5 · Google Reviews · Unkn Own · 2026-02-26**: Don't be surprised when you provide terrible service and a bad attitude, and suddenly your customers decide to give you a taste of your own medicine.
- **1/5 · Google Reviews · Mleit86 · 2026-02-26**: Terrible service & entitled owners.
- **1/5 · Google Reviews · MLNY · 2026-02-26**: These people are a bunch of unprofessional price gougers. Get your oil elsewhere, you will be glad you did.
- **1/5 · Google Reviews · Gavin LaPenta · 2026-01-31**: First time I’ve ever left a negative review in my life but after what I experienced it’s worth sharing. I ordered oil and was told it would be the following morning, and that my town was the first on the route. So I was sure to be home early to pay and be there. When 8:15 am came I called to check o…
- **5/5 · Google Reviews · StarMan 1963 · 2025-11-12**: I had my furnace cleaned and serviced by Dom with Thomaston Oil yesterday. He did a great job and pointed out things I should take care of and also other things to keep an eye on. He was polite and professional and got my furnace running at top efficiency. I would highly recommend Dom and the rest o…
- **2/5 · Google Reviews · Dallas Little · 2025-11-02**: Came and filled my oil, and PUT A STICKER ON MY FILL NOZZLE. Don't EVER deface someone's home with advertisements. Shame on you.
- **5/5 · Google Reviews · Anthony LaPorta · 2025-08-11**: Jeremy/ Sarah were very helpful. Made the process very easy, will definitely be using them for all my oil/ propane needs. Definitely recommend

---

Data freshness: last scanned 2026-10-08T19:43:03.161Z.
Cite as: Thomaston Oil & Propane — Tavlee (https://tavlee.com/contractor/thomaston-oil-and-propane-thomaston)
Source: https://tavlee.com/contractor/thomaston-oil-and-propane-thomaston

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