--- title: "Tideline Plumbing & Waterworks" description: "A burst pipe, a basement leak and a whole-house replumbing job all appear in recent customer accounts of Tideline Plumbing & Waterworks. In July 2026, one " doc_version: "2026-10-31" last_updated: "2026-10-31" --- # Tideline Plumbing & Waterworks **Trade:** Plumbing · **Phone:** (860) 209-0531 · **Website:** https://www.tidelineplumbing.com/ · **Languages:** English **Rating: 4.5/5** (medium confidence) — from 18 reviews across 4 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 12 reviews, 0 negative. ## The honest read A burst pipe, a basement leak and a whole-house replumbing job all appear in recent customer accounts of Tideline Plumbing & Waterworks. In July 2026, one homeowner said Rafael had first helped with a complicated emergency and later replumbed the house after pipes burst. They praised his explanations of their choices and described his rates as normal, while noting that the extensive work made the total bill substantial. A September 2026 customer said Rafael came on a Sunday, found the source of a small basement leak, explained how it happened and repaired it promptly. Another September customer called after a stove gas pipe ruptured during a kitchen renovation and CNG responded. They said Rafael responded promptly, obtained the required permit and kept them updated as the job proceeded. Customers also describe smaller repairs and fixture work. An August 2026 homeowner praised new faucets, explanations during the work and cleanup afterward. A March 2026 customer said Rafael repaired a cracked attic vent pipe the same day after it caused a ceiling leak following a snowstorm. In December 2025, a Norwalk customer described replacement of a burst dishwasher hose, repair of a leaking drain pipe and attention to another drain issue. A December 2025 customer in Orange said a sink-faucet job led to a return visit for replacement of original fixtures in a 1950s bathroom. They praised Rafael’s precision and patience. In July 2026, another homeowner said he returned during heavy rain to check that their new sump pump was working properly. Tideline’s website offers sump-pump service, replacement and installation and says the business is insured. Google lists five stars from 20 ratings. A May 2026 customer praised prompt arrival, clear updates and a price they considered fair compared with other quotes. **Strengths:** - Leak repair — September 2026 homeowner praised Sunday diagnosis and prompt repair - Clear explanations — Recent customers described explanations during repairs and fixture work ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A July 2026 customer described whole-house replumbing after burst pipes and praised Rafael’s communication. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twR2EycGlka0Z1Um5CaFVsUnljbVJRVVhObWFGRRAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOkpGa2pidkFuRnBhUlRycmRQUXNmaFE%7C%7C?hl=en-US) — “5★ Rafael is amazing! I first met him because I had a complicated plumbing emergency. Since then he has done so much at my home. He is ski…” - A September 2026 homeowner described a Sunday basement-leak diagnosis and repair. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4NGVqZGtSQzF1T0dKU2FEaFZZbVJZYWt0ak5GRRAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOkx4ejdkRC1uOGJSaDhVYmRYaktjNFE%7C%7C?hl=en-US) — “5★ We couldn’t be happier with the service! Rafael came out on a Sunday to address a small basement leak and was incredibly kind, efficient,…” - An August 2026 customer praised completed faucet work, explanations and cleanup. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxV2NtdGphbFZOVVZWRWMxVmxUbkl3ZEVKRVltYxAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOk1WcmtjalVNUVVEc1VlTnIwdEJEYmc%7C%7C?hl=en-US) — “5★ The experience with Rafael from Tideline Plumbing was great! He arrived promptly. He explained everything that he was doing while he was …” - A March 2026 homeowner described same-day repair of a cracked attic vent pipe. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1aFVreDJSR1Z0U1hkT2JYVllNeTFxTUUxVk4zYxAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOk5hUkx2RGVtSXdObXVYMy1qME1VN3c%7C%7C?hl=en-US) — “5★ I had a cracked vent pipe in the attic that was causing a water leak after a severe snowstorm into the ceiling of my spare bedroom. Rafae…” - Tideline offers sump-pump service, replacement and installation and says it is insured. _(confidence: high)_ - [Official Website](https://www.tidelineplumbing.com) — “About (self-reported, verbatim): Protect your basement with professional sump pump service, replacement, and new installation. Reliable solu…” - [Official Website](https://www.tidelineplumbing.com) — “Stated offer (self-reported): insured” - A July 2026 homeowner said Rafael checked their new sump pump during heavy rain. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tvMWJtNXlRMUJ1UVhoUFZWazJXV1pMWWtkUmJIYxAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOko1bm5yQ1BuQXhPVVk2WWZLYkdRbHc%7C%7C?hl=en-US) — “5★ Rafael did an amazing job in our home! Many things had been done incorrectly by the previous owner, and Rafael’s patience, professionalis…” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4NGVqZGtSQzF1T0dKU2FEaFZZbVJZYWt0ak5GRRAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOkx4ejdkRC1uOGJSaDhVYmRYaktjNFE%7C%7C?hl=en-US) — “5★ We couldn’t be happier with the service! Rafael came out on a Sunday to address a small basement leak and was incredibly kind, efficient,…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twR2EycGlka0Z1Um5CaFVsUnljbVJRVVhObWFGRRAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOkpGa2pidkFuRnBhUlRycmRQUXNmaFE%7C%7C?hl=en-US) — “5★ Rafael is amazing! I first met him because I had a complicated plumbing emergency. Since then he has done so much at my home. He is ski…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1aFVreDJSR1Z0U1hkT2JYVllNeTFxTUUxVk4zYxAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOk5hUkx2RGVtSXdObXVYMy1qME1VN3c%7C%7C?hl=en-US) — “5★ I had a cracked vent pipe in the attic that was causing a water leak after a severe snowstorm into the ceiling of my spare bedroom. Rafae…” - Also offers Bathroom Remodel _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCd09XdzNhRmxJUW05emRXNUlTSHBTYUU1SFNVRRAB!2m1!1s0x0:0x5732d061eb44fa31!3m1!1s2@1:CAIQACodChtycF9oOlBwOWw3aFlIQm9zdW5ISHpSaE5HSUE%7C%7C?hl=en-US) — “5★ I was very fortunate to have been recommended Rafael when we were having issues with our sink faucet. We had been searching for a plumber…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Tideline%20Plumbing%20%26%20Waterworks&query_place_id=ChIJmS1mVv_JqiwRMfpE62HQMlc): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Tideline%20Plumbing%20%26%20Waterworks&query_place_id=ChIJmS1mVv_JqiwRMfpE62HQMlc): 5.0★ from 20 ratings - [Official Website](https://www.tidelineplumbing.com): Self-reported profile and service details - [Local News](https://www.plumbingserviceseasthartford.com/pipe-repair): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Hilda Nieves · 2026-09-26**: In the middle of a kitchen redo our stove gas pipe ruptured upon moving the stove. CNG had to respond and necessitating a call to plumber Rafael. What a blessing! Rafael responded promptly. His work was meticulous, he pulled the required permit and kept us abreast as the job proceeded. Guaranteed re… - **5/5 · Google Reviews · Sruti Velamakanni · 2026-09-14**: We couldn’t be happier with the service! Rafael came out on a Sunday to address a small basement leak and was incredibly kind, efficient, and professional. His diagnostic skills were excellent. he quickly identified the source of the leak, explained to us how it happened, and fixed it promptly. We t… - **5/5 · Google Reviews · Megan Crognale · 2026-09-05**: Rafael was fantastic!!!! I would absolutely recommend him to anyone. He was thorough, knowledgeable, friendly and explained everything he was doing. As a new homeowner, I appreciated that he took the time to walk me through my home’s water systems. He clearly takes pride in his work and did an excel… - **5/5 · Google Reviews · Michael Zimei · 2026-08-20**: I had the best experience with Rafael at Tideline Plumbing. He was so quick to respond and was willing to help me out of a jam with a grease trap installation for my restaurant . He was so nice and professional and willing to go the extra mile to make sure the customer was happy. Super down to eart… - **5/5 · Google Reviews · Bev Moody · 2026-08-15**: The experience with Rafael from Tideline Plumbing was great! He arrived promptly. He explained everything that he was doing while he was working. He also unveiled what the problem was and what needed to be done. It was as if he was teaching us as he was providing his services. Rafael worked in a ti… - **5/5 · Google Reviews · Raymie Wayne · 2026-07-15**: Rafael is amazing! I first met him because I had a complicated plumbing emergency. Since then he has done so much at my home. He is skilled, knowledgeable, fast, honest and kind. He solved so many problems at my house and was so good at communicating my choices to me. I trust him completely and … - **5/5 · Google Reviews · Lili Soto · 2026-07-09**: Rafael did an amazing job in our home! Many things had been done incorrectly by the previous owner, and Rafael’s patience, professionalism, and expertise were invaluable as he worked through each issue. He explained everything thoroughly, making sure we understood what was happening while putting ou… - **5/5 · Google Reviews · Patricia Snow · 2026-05-28**: An excellent experience with a knowledgeable and professional plumber who took care of the problem quickly and knew exactly what he was looking at and how to fix it!! I highly recommend Tideline plumbing for any and all your plumbing issues👍🏻 - **5/5 · Google Reviews · Matt Edwards · 2026-05-28**: I had a great experience with Tideline Plumbing. They were extremely responsive from the first call and communicated clearly throughout the entire process. They showed up on time, diagnosed the issue quickly, and the pricing was very fair compared to other quotes I received. It’s hard to find contra… - **5/5 · Google Reviews · alicia villa · 2026-05-22**: RAFFLE was wonderful...he is efficient and kind, knowledgeable and professional. He is one of the best plumbers i have had. Thank u so much for all the work you do. --- Data freshness: last scanned 2026-10-30T20:27:12.470Z. Cite as: Tideline Plumbing & Waterworks — Tavlee (https://tavlee.com/contractor/tideline-plumbing-and-waterworks) Source: https://tavlee.com/contractor/tideline-plumbing-and-waterworks ## Sitemap [Full site index](https://tavlee.com/sitemap.md)