# TJM Plumbing & Heating

**Trade:** Plumbing · **Address:** 29 Albion St Unit B2, Wakefield, MA 01880, USA · **Phone:** (781) 678-7386 · **Website:** https://www.tjmplumbingheating.com/?utm_source=google&utm_medium=gbp · **Languages:** English

**Rating: 4.6/5** (medium confidence) — from 193 reviews across 5 sources.
98% of sentiment-scored reviews read net-positive. Last 6 months: 39 reviews, 1 negative.

## The honest read

TJM Plumbing & Heating is a Wakefield shop that's become the default call for a good chunk of its neighborhood — 266 Google ratings averaging five stars, and the same names keep showing up across them: owner Tim, plus techs Craig, Eric, and Steve. Its Massachusetts plumber license is active, and its Better Business Bureau profile carries an A+ grade.

The pattern that repeats hardest is speed on the calls that can't wait. A hot water heater dies and Tim sets up an appointment right away, with Craig installing the replacement the next morning. A first-time customer says TJM bailed them out of a drain leak, protecting the area and cleaning up on the way out. In a January 2026 review, a customer described their boiler quitting over the holidays — with the house down to 14 degrees, Tim answered a New Year's Day call and got out to stop the pipes from freezing. And in a 2025 review, a customer said a decades-old steam system that had beaten several previous plumbers finally got fixed — the technician had a solution ready before the customer even finished explaining the clanging, and the heat ran silent a month later.

Beyond emergencies, the company handles routine work — garbage disposal swaps, faucet repairs, toilet installs, gas-leak diagnostics, new water heaters — and plenty of reviewers describe using them repeatedly over years; one design-build firm calls TJM its go-to plumbing partner for client projects, praising how well the crew coordinates with its designers. A detail that shows up again and again: text alerts when a tech is on the way, an upfront quote before work starts, and cleanup before leaving.

Two complaints interrupt an otherwise glowing record, and both are about price rather than workmanship. A recent review said a gas-leak visit was billed for two hours despite finishing in under one, with the company pointing to a flat, upfront-price policy regardless of how long a job takes. And in a 2024 review, a customer objected sharply to a $100 visit fee plus a $500-700 quote for a bathroom faucet installation, well above prices they'd found listed elsewhere.

For an emergency plumbing or heating call, or routine fixture work, TJM is a safe first call in Wakefield — it's worth asking for a firm, itemized number up front given the pricing pushback.

**Strengths:**
- Fast emergency response — same-day fixes for no-heat and no-water calls
- Long-term client relationships — repeat homeowners and a design-build firm
- Clear communication — text alerts and upfront pricing before work starts

**Concerns:**
- Flat-rate billing complaints — a few felt charged more than time worked
- Sharp overcharge complaint — a 2024 faucet quote called excessive

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Holds an active Massachusetts plumber license _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 4421-PL-C verified active”
- Better Business Bureau grade is A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/wakefield/profile/plumber/tjm-plumbing-heating-0021-569091) — “Better Business Bureau grade: A+”
- Fast response on emergency heating and water-heater failures _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWZllsUlFlVFZqZUMxSlN6QjFOblJWZG5vMk9FRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOlVfYlRQeTVjeC1JSzB1NnRVdno2OEE%7C%7C?hl=en) — “5★ Yesterday, my hot water heater died!  Disaster, right? Nope... not with TJ Plumbing. Tim set up an appointment right away yesterday... an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CTmFreHdTa0pJYW5GdFEwMVFaMlV0WjNwQlRGRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOnBNakxwSkJIanFtQ01QZ2UtZ3pBTFE%7C%7C?hl=en) — “5★ Tim, Steve and the team at TJM are incredible.  Our boiler system stopped working while we were away for Christmas and New Years and we c…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214d1ptVjVXbkp0ZFRSdlMzSXRlSFJ3T1VjNWNtYxAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOmxwZmV5WnJtdTRvS3IteHRwOUc5cmc%7C%7C?hl=en) — “5★ I chose TJM over one of the reviews mentioning a creative solution by the technician...thats exactly what i needed in my case-my very old…”
- Long-term repeat customers, including a design-build firm's go-to plumbing partner _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t3NWFWbFdhRmd5WlZkaWRFUXlibVpyUlZoR1VWRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOkw5aVlWaFgyZVdidEQybmZrRVhGUVE%7C%7C?hl=en) — “5★ We’ve worked with TJM Plumbing for several years now, and they’ve been our go-to plumbing team for our design-build projects. Tim and his…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxLUpfdGtnRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CIHM0ogKEICAgIC1-J_tkgE%7C%7C?hl=en) — “5★ We’ve hired TJM multiple times since moving to Wakefield and would highly recommend them. A few years ago we used them to replace our hot…”
- Proactive communication with text alerts and upfront quotes _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0NVpVMHlWVEpvVUZGellrOXRha1JuWVdKbFNVRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOkt5ZU0yVTJoUFFzYk9takRnYWJlSUE%7C%7C?hl=en) — “5★ Received multiple communications from the minute I requested the service. Received a text message that he was on his way, which helped en…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxYUxVZE1hVFJMV1ZSUU9WRlVUWEo2WWxKcFNrRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOi1aLUdMaTRLWVRQOVFUTXJ6YlJpSkE%7C%7C?hl=en) — “5★ Tim and his crew are absolutely wonderful! The process of scheduling the appointment was seamless. They showed up on time, diagnosed the …”
- A 2026 review said a gas-leak job was billed for two hours despite finishing in under one _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsSFpsTkhValJPTnpWSGNFVm9YMVpCVVRoSE1XYxAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOklHZlNHUjRONzVHcEVoX1ZBUThHMWc%7C%7C?hl=en) — “3★ Overall the service was prompt and the technicians were friendly for my gas leak. However I was charged for 2 hours of work even though i…”
- A 2024 review objected to a $100 visit fee plus a $500-700 quote for a faucet installation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqeTVHZEZ3EAE!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CIHM0ogKEICAgICjy5GdFw%7C%7C?hl=en) — “1★ I should have known when they charged $100 just to visit. Google says bathroom faucet installation is $150-400. This guy charged $700 if …”
- Water heater installation and replacement _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWZllsUlFlVFZqZUMxSlN6QjFOblJWZG5vMk9FRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOlVfYlRQeTVjeC1JSzB1NnRVdno2OEE%7C%7C?hl=en) — “5★ Yesterday, my hot water heater died!  Disaster, right? Nope... not with TJ Plumbing. Tim set up an appointment right away yesterday... an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWTWVWSlZUMFpoWmpCVGRUWldXbkpSUWxSa1VuYxAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOkVMeVJVT0ZhZjBTdTZWWnJRQlRkUnc%7C%7C?hl=en) — “5★ TJM replaced my hot water heater and did an outstanding job.  They were clear about the issue and prompt to show at my house within the h…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taclpEVndiblJ4VFVVeFJGRktObkpWVDJsT05IYxAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOkZrZDVwbnRxTUUxRFFKNnJVT2lONHc%7C%7C?hl=en) — “5★ Excellent, high quality work! TJM got our hot water heater replacement job done quickly and for a reasonable price. Highly recommend!”
- Boiler and heating system repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oUWNVZDBNVk5sWnpaSlZHSkZlV3hUTlc5S2FFRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOnhQcUd0MVNlZzZJVGJFeWxTNW9KaEE%7C%7C?hl=en) — “5★ TJM always does a great job and are very knowledgable about everything related to heat, radiators and plumbing..”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CTmFreHdTa0pJYW5GdFEwMVFaMlV0WjNwQlRGRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOnBNakxwSkJIanFtQ01QZ2UtZ3pBTFE%7C%7C?hl=en) — “5★ Tim, Steve and the team at TJM are incredible.  Our boiler system stopped working while we were away for Christmas and New Years and we c…”
- Drain and pipe repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xRNGFuZFJTazlEVDFSRWNIQkZSVkYwU0c5TlNHYxAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOlQ4andRSk9DT1REcHBFRVF0SG9NSGc%7C%7C?hl=en) — “5★ Highly recommend TJM Plumbing. This was our second time using this company. I was able to get an appointment early the next day. Our drai…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkVVIwZFFRMFYxTldOTFMyRkNYMm94U3pKS1JFRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOldUR0dQQ0V1NWNLS2FCX2oxSzJKREE%7C%7C?hl=en) — “5★ TJM came out promptly to find and fix a leak in my shower drain. As usual, they were prompt, courteous and respectful.  They identified t…”
- Garbage disposal repair _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5RVNISXhValEzT1hCM05qVllhR3RoWTFSRFprRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOl9ESHIxUjQ3OXB3NjVYaGthY1RDZkE%7C%7C?hl=en) — “5★ Great service! Ryan and Craig arrived an hour after contact. Professional and friendly. Took a little over an hour to replace garbage dis…”
- Toilet installation _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oNVFraHROMlpYY1V4MGFsQklSSEpxUkRsMGRFRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOnh5QkhtN2ZXcUx0alBIRHJqRDl0dEE%7C%7C?hl=en) — “5★ I needed old toilet taken out and new one installed.  Craig and nevin were professional and personable from start to finish. I called two…”
- Specializes in Plumbing _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 4421-PL-C verified active”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CTmFreHdTa0pJYW5GdFEwMVFaMlV0WjNwQlRGRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOnBNakxwSkJIanFtQ01QZ2UtZ3pBTFE%7C%7C?hl=en) — “5★ Tim, Steve and the team at TJM are incredible.  Our boiler system stopped working while we were away for Christmas and New Years and we c…”
- Also offers Bathroom Remodel _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kek5qQkViME01TUdkck9VZHBWRGgzUzA5RU5VRRAB!2m1!1s0x0:0x6d0750d4bd9c25f3!3m1!1s2@1:CAIQACodChtycF9oOmdzNjBEb0M5MGdrOUdpVDh3S09ENUE%7C%7C?hl=en) — “5★ Amazing detail and interactions with TJM and all of his contractors. Clean and precise work. Prompt and on time. Very helpful with our ne…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#4421-PL-C, plumber) — verified against the official MA state registry on 2026-07-02, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=TJM%20Plumbing%20%26%20Heating&query_place_id=ChIJxYVYoNcT44kR8yWcvdRQB20): 5.0★ from 280 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=TJM%20Plumbing%20%26%20Heating&query_place_id=ChIJxYVYoNcT44kR8yWcvdRQB20): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/wakefield/profile/plumber/tjm-plumbing-heating-0021-569091): Listed on this source
- [Official Website](https://www.tjmplumbingheating.com): Self-reported profile and service details
- [Exa](https://www.trustindex.io/reviews/www.tjmplumbingheating.com): 5 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · John Michael Kennedy · 2026-06-25**: Craig showed up on time, ready for the project and was efficient and effective in getting it done!
- **4/5 · Google Reviews · Kelly Strong · 2026-06-23**: TJM was very responsive to questions and providing a reasonable estimate.  The guys they sent to look at the job and then install the hot water tank were great.  Fingers crossed that there are no future issues but I'm hopeful that TJM would be willing to resolve any problems.
- **5/5 · Google Reviews · Patricia Irvin · 2026-06-16**: Outdoor faucet broke. Called an had it fixed the sameday   Craig was great
- **5/5 · Google Reviews · Joe Marini · 2026-06-10**: Craig was excellent. Thank you Tim and the team.
- **5/5 · Google Reviews · A. Velleman · 2026-06-08**: Yesterday, my hot water heater died!  Disaster, right? Nope... not with TJ Plumbing. Tim set up an appointment right away yesterday... and this morning Craig was here.  He did his due diligence... and I needed a new hot water heater.  He installed it in a short time, and I even got a better quality …
- **5/5 · Google Reviews · Deb Sheehan · 2026-05-29**: Whenever we have a plumbing issue we always call TJM Plumbing & Heating.  They are extremely professional, friendly and always come promptly.  Highly recommend them!
- **5/5 · Google Reviews · j tool · 2026-05-29**: Great 1st impression and service thank you
- **5/5 · Google Reviews · G Hill · 2026-05-19**: Amazing detail and interactions with TJM and all of his contractors. Clean and precise work. Prompt and on time. Very helpful with our needs. Extremely professional and helpful with our bathrooms renovations .
- **5/5 · Google Reviews · Nicole Lemmons · 2026-05-19**: Highly recommend TJM Plumbing. This was our second time using this company. I was able to get an appointment early the next day. Our drain was fixed and piping replaced in under an hour. Employees are professional, thoughtful to explain problem/project and clean up! I believe Eric and the owner Tim …
- **5/5 · Google Reviews · Kathy Rolli · 2026-05-19**: Long time customer of TJM Plumbing and always pleased with their workmanship and great customer service. Patrick H.serviced our home today and was prompt, knowledgeable and thorough in his repairs.

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Data freshness: last scanned 2026-07-02T03:25:43.320Z.
Cite as: TJM Plumbing & Heating — Tavlee (https://tavlee.com/contractor/tjm-plumbing-and-heating-wakefield)
Source: https://tavlee.com/contractor/tjm-plumbing-and-heating-wakefield