---
title: "Tom's Appliance Service"
description: "Tom's Appliance Service holds 4.7 stars from 26 Google ratings. A recent customer said Tom had their issue identified before he arrived, went right to work"
doc_version: "2026-11-01"
last_updated: "2026-11-01"
---

# Tom's Appliance Service

**Trade:** Appliance Repair · **Address:** 576 Ohio St, Bangor, ME 04401 · **Phone:** (207) 942-1300 · **Languages:** English

**Rating: 3.1/5** (medium confidence) — from 19 reviews across 3 sources.
89% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 1 negative.

## The honest read

Tom's Appliance Service holds 4.7 stars from 26 Google ratings.

A recent customer said Tom had their issue identified before he arrived, went right to work once he got to the home and resolved the problem, at costs they called very reasonable. A recent customer recommended him for diagnoses and repairs.

A recent customer who hired the business to fix a 13 cubic foot upright freezer gave it one star, saying he put on the wrong start/stop relay piece and cut the cords that ran the freezer, leaving it worse than before. That customer said they were charged $80 and that he said he would price check a compressor.

A 2025 customer said Tom's Appliance Service gets them in quickly, shows up on time and is clean and respectful of their space during the repair, and called him their go-to for appliance repair in the Bangor area. A 2024 customer said he fixed their dishwasher quickly.

A 2023 customer said he responded within hours and saved a refrigerator's worth of groceries. A 2023 customer gave one star after a phone call about a fridge, saying he was rude and got frustrated and argumentative. A 2022 customer said he showed up on time to repair their washer, identified the problem immediately and had the part on hand. A 2021 customer said Tom identified a freezer issue over the phone and that his recommended solution worked. A 2021 customer said he fixed the stove on his first visit.

**Strengths:**
- Pre-arrival diagnosis — a recent customer said Tom identified the issue before arriving
- A washer repair — a 2022 customer said he had the part on hand
- Groceries saved — a 2023 customer said he responded within hours

**Concerns:**
- A freezer repair — a recent customer said it was left worse, charged $80
- A rude phone call — a 2023 customer said he was argumentative

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 4.7 stars from 26 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Tom's%20Appliance%20Service&query_place_id=ChIJcyvAMURLrkwRyM8FzN0ZoiU) — “Google: 4.7★ from 26 ratings”
- A recent customer said Tom identified the issue before arriving and resolved the problem at reasonable cost _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kcVVXVjJlVlI1ZUd0Wk1WODNUMXBDVldKTFowRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CAIQACodChtycF9oOmdqUWV2eVR5eGtZMV83T1pCVWJLZ0E%7C%7C?hl=en-US) — “5★ Tom knows his stuff.  Had our issue identified prior to arrival.  After he got to my home, he went right to work and resolved our problem…”
- A recent customer said a freezer repair left the unit worse off after the wrong relay was installed and cords were cut, and was charged $80 _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4NWVUY3dZbms1WVRnd05tVkNVVVk0V1dWSlJVRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CAIQACodChtycF9oOl85eTcwYnk5YTgwNmVCUUY4WWVJRUE%7C%7C?hl=en-US) — “1★ If I could give negative stars I would! I hired Tom’s repair to fix my 13 cubic foot upright freezer. He came over a few days later and h…”
- A 2023 customer said he was rude and argumentative on a phone call about a fridge _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKMXAyRjdnRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgICJ1p2F7gE%7C%7C?hl=en-US) — “1★ I tried to make a phone call about a repair, from the very beginning of the call this person was rude and unprofessional. He got frustrat…”
- A 2022 customer said he identified a washer problem immediately and had the part on hand _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtcTY3Zm5RRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgIDmq67fnQE%7C%7C?hl=en-US) — “5★ I would highly recommend Tom’s Appliance Repair and would definitely call again if I needed appliance repair.  He showed up on time to re…”
- A 2023 customer said he responded within hours and saved a refrigerator's worth of groceries _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4ejRYS2tRRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgICxz4XKkQE%7C%7C?hl=en-US) — “5★ There is a reason Tom's Appliance Service has all 5 star reviews. If you are looking for efficient knowledgeable service this is the plac…”
- Repairs to freezers, refrigerators, washers, dishwashers and stoves _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ3dmFhREZBEAE!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgID7vaaDFA%7C%7C?hl=en-US) — “5★ Excellent service !! Very professional and extremely nice . Fixed our dishwasher in not time flat !! Very much recommend!!!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4ejRYS2tRRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgICxz4XKkQE%7C%7C?hl=en-US) — “5★ There is a reason Tom's Appliance Service has all 5 star reviews. If you are looking for efficient knowledgeable service this is the plac…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtcTY3Zm5RRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgIDmq67fnQE%7C%7C?hl=en-US) — “5★ I would highly recommend Tom’s Appliance Repair and would definitely call again if I needed appliance repair.  He showed up on time to re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHNjlqUURREAE!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgIDG69jQDQ%7C%7C?hl=en-US) — “5★ Tom quickly identified the issue I had with my freezer right over the phone. His recommended solution worked great, and he answered all m…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHeUpUMjFBRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgIDGyJT21AE%7C%7C?hl=en-US) — “5★ I would highly recommend Tom Bourbon's Appliance.  He was extremely quick on the return phone call's and fixed the stove on his first vis…”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWcVVFZzVWblpxVFZSWWNVWlRiV1pEY1VseU4zYxAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CAIQACodChtycF9oOjVqUEg5VnZqTVRYcUZTbWZDcUlyN3c%7C%7C?hl=en-US) — “5★ We have used Tom's Appliance Service several times now and we are always happy customers. He is very prompt returning his calls, gets us …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ3dmFhREZBEAE!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgID7vaaDFA%7C%7C?hl=en-US) — “5★ Excellent service !! Very professional and extremely nice . Fixed our dishwasher in not time flat !! Very much recommend!!!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtcTY3Zm5RRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgIDmq67fnQE%7C%7C?hl=en-US) — “5★ I would highly recommend Tom’s Appliance Repair and would definitely call again if I needed appliance repair.  He showed up on time to re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHeUpUMjFBRRAB!2m1!1s0x0:0x25a219ddcc05cfc8!3m1!1s2@1:CIHM0ogKEICAgIDGyJT21AE%7C%7C?hl=en-US) — “5★ I would highly recommend Tom Bourbon's Appliance.  He was extremely quick on the return phone call's and fixed the stove on his first vis…”

## License

ME doesn't license or register this trade, so there's no state registry to check. That's true of every business in this trade, not specific to this one.

## Sources

- [Local News](https://www.autonews.com/retail/service-and-parts/an-maine-right-to-repair-lawsuit/): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Tom's%20Appliance%20Service&query_place_id=ChIJcyvAMURLrkwRyM8FzN0ZoiU): 4.7★ from 26 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Tom's%20Appliance%20Service&query_place_id=ChIJcyvAMURLrkwRyM8FzN0ZoiU): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Jack Bacon · 2026-09-18**: Great person to hire! Very respectful
- **5/5 · Google Reviews · Michael Allison · 2026-07-14**: Tom knows his stuff.  Had our issue identified prior to arrival.  After he got to my home, he went right to work and resolved our problem.  Costs were very reasonable.  I would recommend him without hesitation.
- **5/5 · Google Reviews · Janna Martin, LMT, RMT · 2026-06-06**: Tom is very knowledgeable, friendly, efficient with great customer service. Highly recommend him for diagnoses and repairs.
- **1/5 · Google Reviews · Megan Trask · 2026-05-15**: If I could give negative stars I would! I hired Tom’s repair to fix my 13 cubic foot upright freezer. He came over a few days later and he put the wrong start/stop relay piece on and then cut the cords that ran the freezer. So now the lights don’t come on and it doesn’t blow cold air at all! It is i…
- **5/5 · Google Reviews · Mary Matarazzo · 2026-02-26**: Tom was very knowlegeable and accomodating and goes the extra mile.I would definitely recommend him!
- **5/5 · Google Reviews · Ronney · 2025-09-16**: I have used Tom a couple different times and he is always quick to respond and check out the issue in a reasonable time. Tom is very professional and fair with his pricing. I will continue using him in the future when the time comes and I highly recommend him to anyone!
- **5/5 · Google Reviews · Danielle Brady · 2025-07-14**: We have used Tom's Appliance Service several times now and we are always happy customers. He is very prompt returning his calls, gets us in quickly, shows up on time, is clean and respectful of our space during the repair, answers our questions, provides thoughtful advice, and is very knowledgable a…
- **5/5 · Google Reviews · Cat Randall · 2024-08-27**: Excellent service !! Very professional and extremely nice . Fixed our dishwasher in not time flat !! Very much recommend!!!
- **5/5 · Google Reviews · Alex Davenport · 2023-10-07**: Prompt and professional service.
- **5/5 · Google Reviews · Laurie Cookson · 2023-08-08**: Always comes within a couple days. Professional and friendly.

---

Data freshness: last scanned 2026-10-30T21:49:36.645Z.
Cite as: Tom's Appliance Service — Tavlee (https://tavlee.com/contractor/tom-s-appliance-service-bangor)
Source: https://tavlee.com/contractor/tom-s-appliance-service-bangor

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