# Top Service Plumbing Heating and Cooling **Trade:** Plumbing · **Phone:** (774) 272-0045 · **Website:** https://www.calltopservice.com/ · **Languages:** English **Rating: 4.9/5** (medium confidence) — from 44 reviews across 3 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 44 reviews, 0 negative. ## The honest read Top Service Plumbing Heating and Cooling is run by Ned Dumas, a master plumber holding a Massachusetts license (PL 17688-m) the state's own registry confirms is active, alongside a self-reported journeyman license and an EPA 608 Universal refrigerant-handling certification for the HVAC side of the business. Reviewers describe him — often working alongside a second technician, Noah — handling everything from routine plumbing repairs to full boiler and central-AC installations. All 44 reviews on file, every one posted within the last several months, rate the company five stars except one four-star, with not a single complaint among them. Specific plumbing work covers leak repairs, faucet and toilet fixes, water-heater replacements on a moment's notice, and pipe-snaking on a stubbornly configured mobile-home system. On the HVAC side, reviewers describe a high-efficiency gas boiler and ceiling-mounted mini-split installed together to cut a gas bill, a central AC unit replaced with a full walk-through of the process, and an emergency mid-heat-wave AC diagnosis and short-term fix for a family with young kids. Multiple property owners and small landlords describe using Ned repeatedly — one mentions three separate calls since buying a property, another calls him indispensable across multiple properties — and several reviews specifically credit an annual service plan and prompt response even to after-hours calls. There's little to caution here — the praise is remarkably consistent across dozens of independent reviewers, covering routine repairs, larger installs, and true emergencies alike: clear explanations before work starts, pricing that matches the quote, and a clean job site left behind. For plumbing or HVAC work in the area — from a leaking faucet to a full boiler or AC replacement — Top Service's state-verified license and dense, detailed review history make it a strong, low-risk call. **Strengths:** - Verified licence — active Massachusetts master plumber registration confirmed - True emergencies handled — same-day fixes for burst pipes and AC outages - Dual-trade expertise — boiler, water heater, and mini-split AC installs - Repeat customers — multiple landlords and property owners call again and again ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Run by Ned Dumas, a Massachusetts master plumber; MA plumber license 17688-PL-M is registry-verified active _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 17688-PL-M registry-verified active — registry holder of record: Ned Dumas” - Self-reports a Massachusetts journeyman license (#34343) and an EPA 608 Universal refrigerant-handling certification; neither is verified against a registry here _(confidence: medium)_ - [Official Website](https://www.calltopservice.com) — “Stated certification/affiliation: EPA 608 Universal 000394779” - [Official Website](https://www.calltopservice.com) — “Self-reported license/registration number (NOT verified against any registry): Massachusetts master plumbing license PL 17688-m” - [Official Website](https://www.calltopservice.com) — “Self-reported license/registration number (NOT verified against any registry): Massachusetts journeyman license 34343” - [Official Website](https://www.calltopservice.com) — “Self-reported license/registration number (NOT verified against any registry): EPA 608 Universal 000394779” - All 44 reviews on file, spanning 2026, rate the company five stars except one four-star, with zero negatives _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Top%20Service%20Plumbing%20Heating%20and%20Cooling&query_place_id=ChIJBb6-nSqpWIERYxefxM-gZcI) — “Google: 5★ from 50 ratings” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSNlVWcFhiRzFuVjAxNVNXOHRTV0ZMUkY5M1ZYYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOjR6UVpXbG1nV015SW8tSWFLRF93VXc%7C%7C?hl=en) — “5★ Top Service is our go to plumbing service for several years. During that time, Ned has done everything from repairing radiator and heati…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wUWJVMVNlbTVTT1d4d1dUTlpNelkyZWtwWWNVRRAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOnpQbU1Sem5SOWxwWTNZMzY2ekpYcUE%7C%7C?hl=en) — “5★ We had an excellent experience with Ned Dumas Plumbing and Heating. Ned and Noah arrived on time and were able to replace our kitchen fau…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psM1gzSkNZbXg1UmtWRGRYWklWMVpQT0VsSVZsRRAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOjl3X3JCYmx5RkVDdXZIV1ZPOElIVlE%7C%7C?hl=en) — “5★ Fantastic service. Finished job exceeded expectation ! Communication throughout was informative. Super company to do business with. …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsdlRWbGlTM0k0ZFdzMmEyZHlkMGsyZDJsTFpYYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOllvTVliS3I4dWs2a2dyd0k2d2lLZXc%7C%7C?hl=en) — “5★ Called due to leaking shower. Problem was fixed in a timely manner without breaking the bank. I highly recommend! I will be calling again…” - Reviews describe emergency response, including same-day or next-day service for burst pipes, water heater failures, and a mid-heat-wave AC outage with young kids in the home _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWbGMxQTRkR3d5WkVwNk1VRmZkVm90YVhJM2RHYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOlVlc1A4dGwyZEp6MUFfdVotaXI3dGc%7C%7C?hl=en) — “5★ Ned was so kind and informative during an emergency visit. We were in a heat wave with young kids and our A/C died, he ran every test, ex…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paa2VqSlNUVGxIVmpCYVFTMW9OeTFJU210eVMzYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOjZkejJSTTlHVjBaQS1oNy1ISmtyS3c%7C%7C?hl=en) — “5★ I can’t say enough good things about this plumber! We had an urgent situation with our water heater and they showed up on a moment’s noti…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aTVFUUlZlalprU2s4dGQxQmtXRUpGTlZnMmVYYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOnZMQTRVejZkSk8td1BkWEJFNVg2eXc%7C%7C?hl=en) — “5★ Called Top Service in a PANIC, needing a plumber ASAP. They were fast and professional. Truly saved the day!! Highly recommend!” - HVAC installs described include a high-efficiency gas boiler paired with a ceiling-mounted mini-split, a full central AC replacement, and repair of three Fujitsu mini-splits _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWeU9GTm5OVGw1TjA1QmJtWk5PVzB0ZGxCSGNHYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOkVyOFNnNTl5N05BbmZNOW0tdlBHcGc%7C%7C?hl=en) — “5★ In offering multiple estimates Top Service allowed me to chose the best option so ultimately they were able to get my 3 Fujitsu minisplit…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0U01WcDZWbmxrTFcwd2IwbzFWMUJhZW5Jd1RIYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOktSMVp6VnlkLW0wb0o1V1BaenIwTHc%7C%7C?hl=en) — “5★ Ned and Noah were priced competitively and brought a personal experience. We had our central A/C unit replaced and Ned walked us through …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWVlJURjRNRlZQWm1WVkxYWnRVMFZNZW5jeGFuYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOlVVRTF4MFVPZmVVLXZtU0VMencxanc%7C%7C?hl=en) — “5★ Top Service installed a high efficiency gas boiler and a AC mini split. We love the ceiling mounts as they do not take up wall space an…” - Plumbing work described includes water heater and faucet replacements, pipe-snaking on a difficult mobile-home configuration, and boiler/radiator repairs _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSNlVWcFhiRzFuVjAxNVNXOHRTV0ZMUkY5M1ZYYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOjR6UVpXbG1nV015SW8tSWFLRF93VXc%7C%7C?hl=en) — “5★ Top Service is our go to plumbing service for several years. During that time, Ned has done everything from repairing radiator and heati…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wUWJVMVNlbTVTT1d4d1dUTlpNelkyZWtwWWNVRRAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOnpQbU1Sem5SOWxwWTNZMzY2ekpYcUE%7C%7C?hl=en) — “5★ We had an excellent experience with Ned Dumas Plumbing and Heating. Ned and Noah arrived on time and were able to replace our kitchen fau…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsaU0wUjZSSFZ1T1dJMVdqaDZZbkZETmpOS1QxRRAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOkliM0R6RHVuOWI1Wjh6YnFDNjNKT1E%7C%7C?hl=en) — “5★ I recently bought a mobile home, and I didn't realize how difficult it would be to find a plumber. I needed to have my plumbing snaked, b…” - Several property owners and small landlords describe using the company repeatedly across multiple jobs or properties, including one with an active annual service plan _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkTE0ycGtUMGhYVGkxemFVdFZiVUkzUlVSUFFYYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOldLM2pkT0hXTi1zaUtVbUI3RURPQXc%7C%7C?hl=en) — “5★ Thank you, Ned, for your prompt reply to my phone call and text. We appreciated you making time for us the day after our evening call. Ou…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKdmIwaG1VMlEzUzNjdE4xTTBUVXg1ZUY4NVptYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOjJvb0hmU2Q3S3ctN1M0TUx5eF85Zmc%7C%7C?hl=en) — “5★ Highly recommend Top Service! I own multiple properties and I can’t imagine how I would’ve survived all the surprises that come up withou…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oV1JtSmFRekp0Y2xaaExUZElaMlpSVVRrNFkzYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOmhWRmJaQzJtclZhLTdIZ2ZRUTk4Y3c%7C%7C?hl=en) — “5★ Since buying my property in November 2025 I’ve needed Ned and his crew at Top service Plumbing and Heating on 3 separate occasions. From…” - 44 detailed reviews, all from 2026, virtually uniform in praising responsiveness, clear communication, fair pricing, and clean work, with no negatives _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Top%20Service%20Plumbing%20Heating%20and%20Cooling&query_place_id=ChIJBb6-nSqpWIERYxefxM-gZcI) — “Google: 5★ from 50 ratings” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSNlVWcFhiRzFuVjAxNVNXOHRTV0ZMUkY5M1ZYYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOjR6UVpXbG1nV015SW8tSWFLRF93VXc%7C%7C?hl=en) — “5★ Top Service is our go to plumbing service for several years. During that time, Ned has done everything from repairing radiator and heati…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wUWJVMVNlbTVTT1d4d1dUTlpNelkyZWtwWWNVRRAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOnpQbU1Sem5SOWxwWTNZMzY2ekpYcUE%7C%7C?hl=en) — “5★ We had an excellent experience with Ned Dumas Plumbing and Heating. Ned and Noah arrived on time and were able to replace our kitchen fau…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWVlJURjRNRlZQWm1WVkxYWnRVMFZNZW5jeGFuYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOlVVRTF4MFVPZmVVLXZtU0VMencxanc%7C%7C?hl=en) — “5★ Top Service installed a high efficiency gas boiler and a AC mini split. We love the ceiling mounts as they do not take up wall space an…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oV1JtSmFRekp0Y2xaaExUZElaMlpSVVRrNFkzYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOmhWRmJaQzJtclZhLTdIZ2ZRUTk4Y3c%7C%7C?hl=en) — “5★ Since buying my property in November 2025 I’ve needed Ned and his crew at Top service Plumbing and Heating on 3 separate occasions. From…” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSNlVWcFhiRzFuVjAxNVNXOHRTV0ZMUkY5M1ZYYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOjR6UVpXbG1nV015SW8tSWFLRF93VXc%7C%7C?hl=en) — “5★ Top Service is our go to plumbing service for several years. During that time, Ned has done everything from repairing radiator and heati…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wUWJVMVNlbTVTT1d4d1dUTlpNelkyZWtwWWNVRRAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOnpQbU1Sem5SOWxwWTNZMzY2ekpYcUE%7C%7C?hl=en) — “5★ We had an excellent experience with Ned Dumas Plumbing and Heating. Ned and Noah arrived on time and were able to replace our kitchen fau…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsaU0wUjZSSFZ1T1dJMVdqaDZZbkZETmpOS1QxRRAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOkliM0R6RHVuOWI1Wjh6YnFDNjNKT1E%7C%7C?hl=en) — “5★ I recently bought a mobile home, and I didn't realize how difficult it would be to find a plumber. I needed to have my plumbing snaked, b…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsdlRWbGlTM0k0ZFdzMmEyZHlkMGsyZDJsTFpYYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOllvTVliS3I4dWs2a2dyd0k2d2lLZXc%7C%7C?hl=en) — “5★ Called due to leaking shower. Problem was fixed in a timely manner without breaking the bank. I highly recommend! I will be calling again…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWeU9GTm5OVGw1TjA1QmJtWk5PVzB0ZGxCSGNHYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOkVyOFNnNTl5N05BbmZNOW0tdlBHcGc%7C%7C?hl=en) — “5★ In offering multiple estimates Top Service allowed me to chose the best option so ultimately they were able to get my 3 Fujitsu minisplit…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWbGMxQTRkR3d5WkVwNk1VRmZkVm90YVhJM2RHYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOlVlc1A4dGwyZEp6MUFfdVotaXI3dGc%7C%7C?hl=en) — “5★ Ned was so kind and informative during an emergency visit. We were in a heat wave with young kids and our A/C died, he ran every test, ex…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0U01WcDZWbmxrTFcwd2IwbzFWMUJhZW5Jd1RIYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOktSMVp6VnlkLW0wb0o1V1BaenIwTHc%7C%7C?hl=en) — “5★ Ned and Noah were priced competitively and brought a personal experience. We had our central A/C unit replaced and Ned walked us through …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWVlJURjRNRlZQWm1WVkxYWnRVMFZNZW5jeGFuYxAB!2m1!1s0x0:0xc265a0cfc49f1763!3m1!1s2@1:CAIQACodChtycF9oOlVVRTF4MFVPZmVVLXZtU0VMencxanc%7C%7C?hl=en) — “5★ Top Service installed a high efficiency gas boiler and a AC mini split. We love the ceiling mounts as they do not take up wall space an…” ## License Status: **active** (#17688-PL-M, plumber) — verified against the official MA state registry on 2026-08-24, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Top%20Service%20Plumbing%20Heating%20and%20Cooling&query_place_id=ChIJBb6-nSqpWIERYxefxM-gZcI): 5.0★ from 50 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Top%20Service%20Plumbing%20Heating%20and%20Cooling&query_place_id=ChIJBb6-nSqpWIERYxefxM-gZcI): Listed on this source - [Official Website](https://www.calltopservice.com): Self-reported profile and service details ## Recent reviews - **5/5 · Google Reviews · Mary · 2026-08-23**: Top Service is our go to plumbing service for several years. During that time, Ned has done everything from repairing radiator and heating issues to fixing leaking pipes and replacing faucets. He always quickly responds to our call. Ned thoroughly evaluated the issues and clearly explained both the… - **5/5 · Google Reviews · Tim Gallivan · 2026-08-21**: Honest, reliable, knowledgeable, compassionate and was there when we needed them most! - **5/5 · Google Reviews · Jeanne Linden · 2026-08-20**: Very knowledgeable, offered a good explanation about the work to be performed. I felt he was very fair and honest. - **5/5 · Google Reviews · Kimberly Stone · 2026-08-19**: Top Service Plumbing was by far the best experience I have had with plumbers in the area! They were here promptly, the price was great, the service was great! They were very friendly and knowledgeable. I will always call them for any heating, cooling or plumbing jobs! Thank you Top Service! - **5/5 · Google Reviews · John Soloperto · 2026-08-19**: Ned has done great work for us in the past! - **5/5 · Google Reviews · Judy Wolfe · 2026-08-18**: Thank you, Ned, for your prompt reply to my phone call and text. We appreciated you making time for us the day after our evening call. Our toilet got fixed in a jiffy, and you always leave the place spotless. So glad we took out your annual service plan. It's been so helpful, and we can't wait to se… - **5/5 · Google Reviews · Sean Clifford · 2026-08-17**: Ned always answers promptly and has been available to fix multiple plumbing emergencies for me in the past. Highly recommended. - **5/5 · Google Reviews · Eric Wyche · 2026-08-16**: We've had Ned come out on two separate occasions. Excellent service both times. Knowledgeable and friendly - **4/5 · Google Reviews · Elaine Stone · 2026-08-14**: I had a positive experience with Ned for some leaky shower issues. He is professional and timely and I would recommend him for your plumbing needs. - **5/5 · Google Reviews · Grace Blunt · 2026-08-13**: ned was amazing, everything was done perfectly. Very detail oriented and excellent customer service --- Data freshness: last scanned 2026-08-27T15:12:35.026Z. Cite as: Top Service Plumbing Heating and Cooling — Tavlee (https://tavlee.com/contractor/top-service-plumbing-heating-and-cooling) Source: https://tavlee.com/contractor/top-service-plumbing-heating-and-cooling