# Total Comfort Mechanical

**Trade:** HVAC / Heating & Cooling · **Address:** 4 Garfield Cir, Burlington, MA 01803, USA · **Phone:** (781) 999-1275 · **Website:** https://www.totalcomfortmech.com/ · **Languages:** English

**Rating: 4.1/5** (high confidence) — from 365 reviews across 9 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 18 reviews, 0 negative.

## The honest read

Total Comfort Mechanical is a family-owned HVAC shop in Burlington, MA, and the thing that keeps coming up across nearly 900 Google ratings and hundreds more on Porch, HomeAdvisor and Angi is the heat pump conversion — homeowners swapping an aging oil or gas system for a Mitsubishi or Bosch mini-split setup. Owner Wendell, who reviewers name directly, runs the shop, which describes itself as family-owned and covering Arlington, Bedford, Burlington, Lexington, Wilmington, Winchester and Woburn.

The volume is the story: 4.9 out of 5 on Google (883 ratings), Porch (904), HomeAdvisor and Angi (214 each), and the specifics back it up rather than just decorating it. One reviewer had two AC units fail on the same day and had both fixed before nightfall. Another walked through a full duct-and-Mitsubishi hybrid retrofit and called out the crew's cleanup at the end of each day. A 2024 Reddit thread in r/Waltham called it the cheapest quote with real attention to detail. Several reviewers mention a complimentary one-year follow-up check-up after a new install — a detail that shows up often enough to be a pattern, not a one-off.

Worth knowing before calling: its Massachusetts HVAC license (267-SM-B) is registry-verified but currently shows expired, so it's worth asking about directly. A handful of reviews between 2024 and 2026 describe a less polished front office: a 2024 reviewer called the phone staff obnoxious and said they were threatened with a per-visit charge, a 2025 reviewer said someone hung up after hearing their voice, and a January 2026 review, later edited, raised confusion about reviewing the owner versus the service tech and a dispute over a condensation leak found after a tuneup. None of these describe the installation work itself falling short — they're about the office experience, not the wrench work.

The company's own site is slightly inconsistent about its age, claiming "over 13 years" on its About page and "over 14 years" on its home page — a small detail, but worth noting since it undercuts an otherwise clean self-description.

For a heat pump, mini-split, or full HVAC replacement in the Burlington area, this is a shop with deep, current evidence behind the installation work — 20 reviews in the last six months alone, none negative. Confirm the license status directly and ask about billing expectations up front; the office friction some reviewers hit shouldn't come as a surprise.

**Strengths:**
- Platform ratings — 4.9★ across Google, Porch, HomeAdvisor and Angi
- Heat pump conversions — repeated praise for Mitsubishi and Bosch installs
- Same-day fixes — two failed AC units repaired in one day
- Free follow-up visit — complimentary one-year check-up after install

**Concerns:**
- HVAC license — registry-verified but currently shows expired
- Office friction — a few reviews cite curt phone staff or billing mix-ups

**Where sources disagree:**
- The company's own website gives two different tenure claims — "over 13 years" on its About page and "over 14 years" on its home page

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Better Business Bureau accredited business with an A+ rating since October 2010. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/heating-and-air-conditioning/total-comfort-mechanical-inc-0021-121940) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/heating-and-air-conditioning/total-comfort-mechanical-inc-0021-121940) — “Better Business Bureau: accredited / certified / member”
  - [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/heating-and-air-conditioning/total-comfort-mechanical-inc-0021-121940) — “Listed certification: BBB Accredited Business (since 10/18/2010)”
- Its Massachusetts HVAC license (267-SM-B) is registry-verified but currently shows expired. _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 267-SM-B registry-verified expired — registry holder of record: Total Comfort Mechanical Inc”
- Rated 4.9 out of 5 across Google (883 ratings), Porch (904), HomeAdvisor and Angi (214 each). _(confidence: high)_
  - [Google](https://maps.google.com/?cid=14944537457663708298&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 883 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/burlington/total-comfort-mechanical-inc-reviews-6388389.htm) — “Angi: 4.9★ from 214 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.totalcomfortmechanicalinc.158861258.html) — “HomeAdvisor: 4.9★ from 214 ratings”
  - [Porch](https://pro.porch.com/burlington-ma/hvac-contractors/total-comfort-mechanical-inc--1/pp) — “Porch: 4.9★ from 904 ratings”
- A Reddit commenter in a 2024 r/Waltham thread called it the cheapest quote with great attention to detail. _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/Waltham/comments/1diyx0r/reputable_reliable_hvac_contractor_for_heat_pump/labcx31/) — “r/Waltham — Loved the service from Total comfort mechanical. Cheapest quote and great attention to detail”
- A run of 2024-2026 Google reviews described curt phone staff, billing confusion, and a condensation-leak dispute after a tuneup. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsTFgyeERUa3RQU21aWWMyWnVNbkF6WTJwR1FVRRAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOllLX2xDTktPSmZYc2ZuMnAzY2pGQUE%7C%7C?hl=en) — “1★ EDIT:  I am changing my reviews after new information has come to light.

#1. Wendell is the OWNER not the technician so his solicitation…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN0X2RhaEZBEAE!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CIHM0ogKEICAgICt_dahFA%7C%7C?hl=en) — “4★ I love the owner Wendel, but I’m not sure about the quality of his workers now. The women who answer their phone are obnoxious. They thre…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214YVgwRTFXbGRsY0ZwRmNqUjJaRWgzWmtkMWNIYxAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOmxaX0E1WldlcFpFcjR2ZEh3Zkd1cHc%7C%7C?hl=en) — “1★ Lady at the help desk just hung up the phone after hearing my voice. Not a good way to welcome potential customers”
- Family-owned and run by owner Wendell out of Burlington, MA, per the company's own site. _(confidence: medium)_
  - [Official Website](https://www.totalcomfortmech.com) — “Total Comfort Mechanical Inc. is a family-owned residential and commercial HVAC contractor at 4 Garfield Circle, Burlington, MA 01803, (781)…”
  - [Official Website](https://www.totalcomfortmech.com) — “Company history (self-reported): Founded in Burlington, MA; the site describes itself as family-owned and claims 'over 13 years of air condi…”
  - [Official Website](https://www.totalcomfortmech.com) — “Ownership (self-reported): Family-owned; owner named as Wendell, with office manager Maddy named in a testimonial”
  - [Official Website](https://www.totalcomfortmech.com) — “Total Comfort Mechanical is a family-owned HVAC contractor based in Burlington, MA offering heating, air conditioning, ductless, indoor air …”
- Same-day emergency fixes — one reviewer had two failed AC units repaired in a single day. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201NVYzaEtaMTgyU1MxelptVnRaSFJFWDJwUFpsRRAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOm55V3hKZ182SS1zZmVtZHREX2pPZlE%7C%7C?hl=en) — “5★ Their service is always prompt and they do a perfect job every time. I had two AC units fail in a single day. They fixed both of them the…”
- Offers a complimentary one-year follow-up check-up after installation, per multiple reviewers. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xvMlYwOVhOMGwyYlZsUlJrVjNja2hXVFRJelpFRRAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOlo2V09XN0l2bVlRRkV3ckhWTTIzZEE%7C%7C?hl=en) — “5★ Free annual service after 1 year of operation was an unexpected surprise!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsVVdrUXdWVmh4VTI1U1dIVk1OV1F6Ukd0SVNIYxAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOklUWkQwVVhxU25SWHVMNWQzRGtISHc%7C%7C?hl=en) — “5★ I really appreciate the level of professionalism and follow-up that this company offers. They provided a one-year complimentary check-up …”
- Heat pump and ductless mini-split installation across Middlesex County homes. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5cVZGSkdTREJwT1RGNFUwdGxhMUZTYjNwNFpFRRAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOl9qVFJGSDBpOTF4U0tla1FSb3p4ZEE%7C%7C?hl=en) — “5★ Really pleased with my Bosch air source heat pump installation. They came when they said they would, were clean and courteous, worked the…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkWVFtZGpSbU55ZWxCeGRYcDFkRjlRVW1Oa2VrRRAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOldYQmdjRmNyelBxdXp1dF9QUmNkekE%7C%7C?hl=en) — “5★ Amazing experience starting with the initial quote visit from Wendell. Detailed visit that provided a lot of insight into the whole proce…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1cE1Ib3RNVEpSUjNKWVNtbFFPRWgwUkZKZk5VRRAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOk5pMHotMTJRR3JYSmlQOEh0RFJfNUE%7C%7C?hl=en) — “5★ Total Comfort Mechanical is a topnotch company. We absolutely love our splits for heat and AC. Our neighbor recommended them to us. It ge…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWTU1IRlBTVUpHZW5WdlZXbHJjSEkyUkcxM05HYxAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOkVMMHFPSUJGenVvVWlrcHI2RG13NGc%7C%7C?hl=en) — “5★ Wendell & his team have done a fantastic job in replacing my 2-zone AC/heating units & compressors. The work was done on time and within …”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google](https://maps.google.com/?cid=14944537457663708298&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 883 ratings”
  - [Official Website](https://www.totalcomfortmech.com) — “Total Comfort Mechanical Inc. is a family-owned residential and commercial HVAC contractor at 4 Garfield Circle, Burlington, MA 01803, (781)…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5cVZGSkdTREJwT1RGNFUwdGxhMUZTYjNwNFpFRRAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOl9qVFJGSDBpOTF4U0tla1FSb3p4ZEE%7C%7C?hl=en) — “5★ Really pleased with my Bosch air source heat pump installation. They came when they said they would, were clean and courteous, worked the…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkWVFtZGpSbU55ZWxCeGRYcDFkRjlRVW1Oa2VrRRAB!2m1!1s0x0:0xcf65a9a360908c8a!3m1!1s2@1:CAIQACodChtycF9oOldYQmdjRmNyelBxdXp1dF9QUmNkekE%7C%7C?hl=en) — “5★ Amazing experience starting with the initial quote visit from Wendell. Detailed visit that provided a lot of insight into the whole proce…”
  - [Official Website](https://www.totalcomfortmech.com) — “Total Comfort Mechanical is a family-owned HVAC contractor based in Burlington, MA offering heating, air conditioning, ductless, indoor air …”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **expired** (#267-SM-B, hvac) — verified against the official MA state registry on 2026-07-31, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Total%20Comfort%20Mechanical&query_place_id=ChIJ7Ve6HXF144kRioyQYKOpZc8): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/burlington/total-comfort-mechanical-inc-reviews-6388389.htm): 4.9★ from 214 ratings
- [Yelp](https://www.yelp.com/biz/total-comfort-mechanical-burlington-2): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Total%20Comfort%20Mechanical&query_place_id=ChIJ7Ve6HXF144kRioyQYKOpZc8): 4.9★ from 898 ratings
- [Exa](https://www.customerlobby.com/reviews/47499/total-comfort-mechanical-inc): 0 web mentions across the open web (each linked to its source)
- [Porch](https://pro.porch.com/burlington-ma/hvac-contractors/total-comfort-mechanical-inc--1/pp): 4.9★ from 904 ratings
- [Official Website](https://www.totalcomfortmech.com): Self-reported profile and service details
- [HomeAdvisor](https://www.homeadvisor.com/rated.totalcomfortmechanicalinc.158861258.html): 4.9★ from 214 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/burlington/profile/heating-and-air-conditioning/total-comfort-mechanical-inc-0021-121940): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Loved the service from Total comfort mechanical. Cheapest quote and great attention to detail” — u/Frequent_Buffalo2068 in r/Waltham (2024-06-26) — https://www.reddit.com/r/Waltham/comments/1diyx0r/reputable_reliable_hvac_contractor_for_heat_pump/labcx31/

## Recent reviews

- **5/5 · Google Reviews · Ankush Chakrabarty · 2026-07-25**: Very knowledgeable and kind people here. Did amazing work.
- **5/5 · Google Reviews · Mark St · 2026-07-22**: The tech was very prompt, polite, professional, and got the job done.
- **5/5 · Google Reviews · Hae Lee · 2026-07-11**: Their service is always prompt and they do a perfect job every time. I had two AC units fail in a single day. They fixed both of them the same day.
- **5/5 · Google Reviews · e butts · 2026-07-07**: Just had the yearly maintainance done on my Mitsubishi A/C system.
The technician (I wish I remembered his name) was on time and very professional. No complaints whatsoever.
Since the installation every dealing I've had with Total Comfort has been great.Highly recommended!
- **5/5 · Google Reviews · Noah Eckhouse · 2026-07-05**: Really pleased with my Bosch air source heat pump installation. They came when they said they would, were clean and courteous, worked their tails off and were very receptive to homeowner input on a few things.

They delivered a premium system on time and on budget and my system works beautifully. Hi…
- **5/5 · Google Reviews · Josh Cohen · 2026-07-01**: Great service and communication. Fair prices.
- **5/5 · Google Reviews · Paul Goldberg · 2026-06-09**: Technician, I think his name is Cam, was very courteous, efficient, and knowledgeable. This business  has consistently been reliable, professional,  and highly skilled.
- **5/5 · Google Reviews · Paula Roy · 2026-05-24**: Great experience with Total Comfort Mechanical. They responded quickly, on time and fixed the problem quickly. The tech was friendly and professional. Highly recommend!
- **5/5 · Google Reviews · Ralph Marchant · 2026-05-20**: Excellent Service from Start to Finish!
Everything from the initial contact to the actual service was top-notch.
Wanda took the time to thoroughly explain the service process and made scheduling completely seamless.
When it came time for the actual work, Cam did an outstanding job servicing our two …
- **4/5 · Google Reviews · Joel Burgio · 2026-05-17**: We had an annual system check and maintenance for 2 Mitsubishi systems, including 5 inside air handlers and 2 outside condensers. This cost $290.00. We also had a deep cleaning for one of the air handlers to remove build up of mold and stuff. This cost $350.00. Not sure how this compares to industry…

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Data freshness: last scanned 2026-09-08T21:42:28.381Z.
Cite as: Total Comfort Mechanical — Tavlee (https://tavlee.com/contractor/total-comfort-mechanical-burlington)
Source: https://tavlee.com/contractor/total-comfort-mechanical-burlington