# TriState Chimney & Masonry

**Trade:** Masonry · **Address:** 367 Worcester Rd, Charlton, MA 01507 · **Phone:** (508) 450-0483 · **Website:** http://www.tristatechimneyservice.com/ · **Languages:** English

**Rating: 4.5/5** (medium confidence) — from 38 reviews across 3 sources.
92% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

TriState Chimney & Masonry is the company Charlton-area homeowners keep calling back year after year — reviewers describe using owner Mike and his crew for five, even more, years running, mostly for the annual chimney sweep that keeps coming up as the backbone of the business.

The volume of specific, detailed praise here is substantial. Beyond routine cleanings, reviewers describe real repair and rebuild work: a full furnace-chimney rebuild finished across two 100-degree days (with the crew staying dedicated enough that the homeowner brought them cold water), flashing and masonry repairs ahead of a roof replacement, and a chimney one homeowner called leaky and ugly rebuilt into what they now call the centerpiece of their house. Others describe fireplace inserts, wood and pellet stove installations, and fireplace panel replacements — all handled, reviewers say, with attention to code compliance and a clean job site left behind. In a 2022 review, one customer described calling with an emergency need to get a chimney cleaned before a new furnace install, and Mike answered the phone and had someone out within a couple of hours the same day.

Set against all that, there are a small number of real complaints worth knowing about. A June 2025 review objected to a $350 fee just to receive an estimate, calling it outrageous. And two older reviews — from 2021 and 2022 — described trying to reach the company by phone, text and email over a period of weeks without ever getting a response. Those are worth weighing against how consistently responsive most other reviewers describe the company being; it may simply reflect the occasional missed lead rather than a pattern, but it's fair to ask directly about the estimate fee and expected response time before committing.

The company's own site lists a broad menu beyond chimney work — waterproofing, repointing, dampers, liners, and custom brick or stone masonry and hardscaping — though the reviews on file are overwhelmingly about chimney and stove work specifically.

Given how many years of consistent, detailed praise are here, alongside a handful of real but relatively isolated complaints, this reads as a strong, established choice for chimney sweeping, repair, rebuilds, or a stove/insert installation — just clarify pricing for an initial estimate up front.

**Strengths:**
- Long-term loyalty — many customers return year after year for sweeps
- Serious repair work — rebuilds, flashing fixes, and stove installs praised
- Fast in emergencies — same-day cleaning ahead of a furnace install

**Concerns:**
- Estimate fee — a 2025 review called the $350 estimate charge outrageous
- Unreturned calls — two older reviews described weeks of silence

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Self-reports chimney services (cleaning, inspections, liners, waterproofing, caps, dampers, repointing, rebuilds), masonry/hardscape work, and Regency stove sales/installation _(confidence: medium)_
  - [Official Website](http://www.tristatechimneyservice.com) — “The official Tri-State Chimney & Masonry site matches the Charlton business and presents chimney services, masonry and hardscapes, and Regen…”
- Long-term customers describe using the company for chimney sweeps for 5+ years with consistently thorough, tidy service _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psUVJWVm5jbE50V0U5NlUxVmZUV013ZFdKdWVXYxAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CAIQACodChtycF9oOjlQRVVnclNtWE96U1VfTWMwdWJueWc%7C%7C?hl=en) — “5★ We've been using TriState Chimney for our annual sweep for years now. They leave our living room where the wood stove is located spotless…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJVENuN213NEl2cHZBRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEITCn7mw4IvpvAE%7C%7C?hl=en) — “5★ Mike has cleaned our chimney for the past 5 years and when we called him in for a bigger job, we knew he would not disappoint. Mike is al…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNJNzltVzF3RRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEICAgMCI79mW1wE%7C%7C?hl=en) — “5★ Tri-State’s been servicing my chimney for years and I’ve never had a bad experience. They are fair, responsive, courteous, and knowledgea…”
- Reviews describe substantial repair/rebuild work — full chimney rebuilds, flashing and masonry repairs, fireplace inserts and wood/pellet stove installations — completed to a high standard _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aWmREaG5RbVp2ZGpnd2NtczVjbUoxTjNkeGVuYxAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CAIQACodChtycF9oOnZZdDhnQmZvdjgwcms5cmJ1N3dxenc%7C%7C?hl=en) — “5★ My husband and I decided to pull the plug and have a fireplace insert put in. We asked Mike owner of TriState Chimney and Masonry to do t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KMU0xcHhXVWxpVWxoUVRsUjJObVpNWW5Cb1ExRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CAIQACodChtycF9oOnJ1M1pxWUliUlhQTlR2NmZMYnBoQ1E%7C%7C?hl=en) — “5★ Mike & Mike did an excellent job repairing both of our chimneys which were in a state of disrepair.  Now they both look brand new!  Thank…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paYWNtSmZaRkpsV0ZaSGRrVm1aamxqYWtZdFkxRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CAIQACodChtycF9oOjZacmJfZFJlWFZHdkVmZjljakYtY1E%7C%7C?hl=en) — “5★ I hired Mike to install a wood stove and chimney for my backyard sauna and I couldn't be happier with my decision.  I cannot say enough a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKa2FERlhYM0pOVnkxSFpFUXdiR2RNVWt0WVNGRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CAIQACodChtycF9oOlJkaDFXX3JNVy1HZEQwbGdMUktYSFE%7C%7C?hl=en) — “5★ The guys did a great looking rebuild of our main furnace chimney... in two days of 100 degree temps!  They are dedicated (I'd say painful…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VPdTQ3SmpHOHEtMWpBRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEOu47JjG8q-1jAE%7C%7C?hl=en) — “5★ Working with Mike and his team at TriState was a great experience. They do beautiful work. I didn’t realize how bad our (leaky) chimney l…”
- A 2022 review described same-day emergency chimney cleaning ahead of a new furnace installation _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQtenZpXzFRRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEICAgID-zvi_1QE%7C%7C?hl=en) — “5★ I had an emergency situation where I needed my chimney to be cleaned prior to a new furnace being installed. Mike answered my phone call …”
- A June 2025 review objected to a $350 fee charged for an estimate _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkYVNXVnJTak42U0ZkWWMxTTJXbTlNY1hSTk5IYxAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CAIQACodChtycF9oOjdaSWVrSjN6SFdYc1M2Wm9McXRNNHc%7C%7C?hl=en) — “1★ Very disappointed … 👎👎👎… charges 350 just to give a outrageous estimate… nope in my book”
- Two older reviews (2021, 2022) described unreturned calls, texts and emails over multi-week periods _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtaE1HM2NnEAE!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEICAgIDmhMG3cg%7C%7C?hl=en) — “1★ Never returned my numous  calls, never responded to  email requests, won't call again!!!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHdTdUZk5nEAE!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEICAgICGu7TfNg%7C%7C?hl=en) — “1★ Non - Professional operation..called multiple times and left voicemail and Text Messages over two week period.
They have no one to answer…”
- Specializes in Chimney Services _(confidence: high)_
  - [Official Website](http://www.tristatechimneyservice.com) — “The official Tri-State Chimney & Masonry site matches the Charlton business and presents chimney services, masonry and hardscapes, and Regen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psUVJWVm5jbE50V0U5NlUxVmZUV013ZFdKdWVXYxAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CAIQACodChtycF9oOjlQRVVnclNtWE96U1VfTWMwdWJueWc%7C%7C?hl=en) — “5★ We've been using TriState Chimney for our annual sweep for years now. They leave our living room where the wood stove is located spotless…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKa2FERlhYM0pOVnkxSFpFUXdiR2RNVWt0WVNGRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CAIQACodChtycF9oOlJkaDFXX3JNVy1HZEQwbGdMUktYSFE%7C%7C?hl=en) — “5★ The guys did a great looking rebuild of our main furnace chimney... in two days of 100 degree temps!  They are dedicated (I'd say painful…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VPdTQ3SmpHOHEtMWpBRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEOu47JjG8q-1jAE%7C%7C?hl=en) — “5★ Working with Mike and his team at TriState was a great experience. They do beautiful work. I didn’t realize how bad our (leaky) chimney l…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQtenZpXzFRRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEICAgID-zvi_1QE%7C%7C?hl=en) — “5★ I had an emergency situation where I needed my chimney to be cleaned prior to a new furnace being installed. Mike answered my phone call …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtdzd1dGh3RRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEICAgICmw7uthwE%7C%7C?hl=en) — “5★ I have been using Tri-State for years to clean my chimney, this year it was time to replace my stove and I couldn't be happier with the s…”
- Also offers Masonry _(confidence: medium)_
  - [Official Website](http://www.tristatechimneyservice.com) — “The official Tri-State Chimney & Masonry site matches the Charlton business and presents chimney services, masonry and hardscapes, and Regen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VLYjY3bzN1OUtHa3hnRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEKb67o3u9KGkxgE%7C%7C?hl=en) — “5★ Tri State came out to my home and made some much necessary repairs to my chimney . I knew I needed it to be done before I replaced my roo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VPdTQ3SmpHOHEtMWpBRRAB!2m1!1s0x0:0x79428c0d9756fae6!3m1!1s2@1:CIHM0ogKEOu47JjG8q-1jAE%7C%7C?hl=en) — “5★ Working with Mike and his team at TriState was a great experience. They do beautiful work. I didn’t realize how bad our (leaky) chimney l…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://madpl.mylicense.com/Verification/

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=TriState%20Chimney%20%26%20Masonry&query_place_id=ChIJXTSUviQd5IkR5vpWlw2MQnk): 4.7★ from 58 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=TriState%20Chimney%20%26%20Masonry&query_place_id=ChIJXTSUviQd5IkR5vpWlw2MQnk): Listed on this source
- [Official Website](http://www.tristatechimneyservice.com): Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Craig Barry · 2026-02-06**: Exceptional. Mike and his crew are professional and thorough. I highly recommend them.
- **5/5 · Google Reviews · Joey Daigle · 2026-01-09**: They were reasonable and on time and quick
- **5/5 · Google Reviews · Thomas Ogden · 2026-01-05**: Excellent service, notified prior to tech visit, came on time, drop clothes used to reduce mess. In and out with a detailed description of the services performed, I will be booking next year's service with them as well.
- **5/5 · Google Reviews · Brie Brooks · 2025-11-27**: We've been using TriState Chimney for our annual sweep for years now. They leave our living room where the wood stove is located spotless, and get the job done quickly. We haven't had to replace anything on the stove or chimney yet, but if/when we do, we will definitely use them!
- **5/5 · Google Reviews · D M · 2025-11-20**: Wow, we knew after they came and serviced our chimney and woodstove that they were professional, and took great care in the work they did but it wasn’t until we ran our stove today that we realized how amazing of a job you truly did. In the 22 years we’ve been here this is the hottest cleanest and e…
- **5/5 · Google Reviews · Bill Munger · 2025-11-12**: Excellent job, fair price, courteous, have used for years
- **5/5 · Google Reviews · Mary Recco · 2025-10-23**: Great job they were here early cleaned the chimney checked on furnace chimney and left everything clean will definitely have them back
- **5/5 · Google Reviews · Robert McClure · 2025-10-16**: Great experience with the company coming out to get my pellet stove working and installing a chimney cap.
- **5/5 · Google Reviews · Elise Provost · 2025-10-10**: We always have a great experience with Tri-State Chimney. Polite, professional, punctual, knowledgeable. Wouldn't call anyone else.
- **5/5 · Google Reviews · Phil Grebinar · 2025-10-09**: Great work. Great service. They have been out chimney cleaner for many years.

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Data freshness: last scanned 2026-08-24T14:53:15.788Z.
Cite as: TriState Chimney & Masonry — Tavlee (https://tavlee.com/contractor/tristate-chimney-and-masonry-charlton)
Source: https://tavlee.com/contractor/tristate-chimney-and-masonry-charlton