# U.S Home Improvement

**Trade:** Windows / Siding / Gutters · **Address:** 27 Hamilton Rd, Peabody, MA 01960 · **Phone:** (978) 979-3494 · **Website:** https://ushomewindows.com/ · **Languages:** English

**Rating: 4.1/5** (high confidence) — from 96 reviews across 7 sources.
95% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

In February 2026, after a storm dropped nearly two feet of snow and ice dams began forcing water into an attic and living room, a homeowner said they reached John Carroll on an urgent basis and he cleared the dams within two hours. That kind of fast turnaround on winter exterior emergencies — snow removal, ice dams, storm-damaged siding — recurs across dozens of reviews for this Peabody company, alongside its everyday work: window and siding replacement, deck and porch rebuilds, additions.

Better Business Bureau has accredited the business with an A+ grade. Reviews from 2021 through 2026 describe siding jobs (a full re-siding with a new breezeway in 2022, a 2024 job removing a leaking window above a sliding door and enclosing the opening with matching siding), porch and deck rebuilds (a parents' porch demolished and rebuilt in 2024 — the homeowner said it looked like a different house; a deck and a barn-door wall replaced in 2025), and a run of winter-storm calls in early 2026: ice dams, blizzard-day snow clearing, and plowing a driveway while the owners were away.

Not every account lines up with that pattern. A September 2025 review describes a customer whose 2024 job went well but who then paid a deposit for replacement storm windows the following year, only to have the company repeatedly fail to schedule the work and stop responding to calls and emails — the review says legal action was being considered. An older, October 2021 review describes a siding job left with three-quarter-to-one-inch gaps throughout, stray house wrap still turning up in the yard afterward, a poorly caulked front seam, and no permits pulled or inspections done.

Given the review volume — 88 ratings on Google, 93 on HomeAdvisor — most customers hiring for windows, siding, roofing repairs, or storm and ice-dam response come away satisfied and specifically credit Carroll's responsiveness. But the two negative accounts, on follow-through after a deposit and on permitting, are worth raising directly before signing for a larger job.

**Strengths:**
- Ice-dam emergency response — cleared within hours during Feb 2026 storms
- Siding and window work — porch and deck rebuilds completed to spec
- BBB A+ — accredited business rating
- High review volume — 4.6★ across 88 Google ratings

**Concerns:**
- Scheduling lapse — 2025 deposit for windows went unfulfilled for months
- 2021 siding complaint — visible gaps, no permits or inspections

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- February 2026 reviews describe the owner arriving within hours of an urgent call and clearing water-causing ice dams the same day _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GcE5uZFFhWGRoWlVoelRITkZObEY1Ums1emRFRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOnFpNndQaXdhZUhzTHNFNlF5Rk5zdEE%7C%7C?hl=en) — “5★ A few days after the large snowstorm of January 2026 I had serious ice dams that were causing water to drip into my attic as well as into…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20wMVYwWkZRbHBTV0VkclRURndSRjkwY0Uwd2FXYxAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOm01V0ZFQlpSWEdrTTFwRF90cE0waWc%7C%7C?hl=en) — “5★ With some of the coldest weather we’ve seen in years, winter of 2026 left me with some serious ice dams after nearly two feet of snow. Ro…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GS09WVnBWSGd0ZFc1Q2NGRlBVVUZzVWxSbWNFRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOnFKOVVpVHgtdW5CcFFPUUFsUlRmcEE%7C%7C?hl=en) — “5★ John quickly responded to my text on a Saturday evening when I discovered a leak caused from an ice dam. Then, a couple hours later showe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWWlJrNUVhMVV6YWxGbFNVcGlNRGh2TFhGeVluYxAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOkVZRk5Ea1UzalFlSUpiMDhvLXFyYnc%7C%7C?hl=en) — “5★ John was very professional. He came out and stopped the leaking from our ice dam, cleared our proof. He was very knowledgeable about what…”
- BBB has accredited the business with an A+ grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/window-installation/us-home-improvement-0021-79221) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/window-installation/us-home-improvement-0021-79221) — “Better Business Bureau: accredited / certified / member”
- A 2024 review describes a porch demolition-and-rebuild and a leaking-window enclosure job completed to the customer's satisfaction _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNYdEwzb1BBEAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgICXtL3oPA%7C%7C?hl=en) — “5★ We recently hired John Carroll, owner of US Home Improvement, to address a leak which originated in the half window above a sliding door …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM3dkk3Z093EAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgIC7vI7gOw%7C%7C?hl=en) — “5★ Wish it allowed me to do 4.5 stars b/c that’s truly more accurate of our experience w/ John & US Home Improvement. They demolished and re…”
- Google shows 4.6 stars from 88 ratings and HomeAdvisor shows 4.7 stars from 93 ratings _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.USHomeImprovement.1064751.html) — “HomeAdvisor: 4.7★ from 93 ratings”
  - [Google](https://www.google.com/maps/search/?api=1&query=US%20Home%20Improvement&query_place_id=ChIJ32JHuu4N44kRvZ2UZHHWWXY) — “Google: 4.6★ from 88 ratings”
- A September 2025 review describes a deposit paid for replacement storm windows that the company repeatedly failed to schedule and stopped responding about _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSUWJuUm1PVlp3U1RFdFNIRklkRU5XWWtVemMwRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOjRQbnRmOVZwSTEtSHFIdENWYkUzc0E%7C%7C?hl=en) — “2★ They did work for us in 2024 and were excellent - quick and professional. Last fall we signed a contract and gave them a significant depo…”
- An October 2021 review describes a siding job left with visible gaps and stray house wrap, and says no permits were pulled or inspections done _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2LV9fbjJBRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgID6-__n2AE%7C%7C?hl=en) — “2★ We hired them to replace the siding on one side of our house.  They spilled something on our deck.  There are 3/4 to 1 inch gaps everywhe…”
- Siding repair and replacement _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xRemFHRnNXblJTVUhSMmNXNUthMkUyV0V0WllsRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOlQzaGFsWnRSUHR2cW5Ka2E2WEtZYlE%7C%7C?hl=en) — “5★ I had a vinyl siding repair needed after one of our storms and John came by first to look at the job, then scheduled a time to come by an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyci1MYjBnRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgID2r-Lb0gE%7C%7C?hl=en) — “5★ US Home Improvement did a fantastic job siding house and creating a breezeway to the front door of my home. They also removed a wall moun…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2LV9fbjJBRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgID6-__n2AE%7C%7C?hl=en) — “2★ We hired them to replace the siding on one side of our house.  They spilled something on our deck.  There are 3/4 to 1 inch gaps everywhe…”
- Window installation and repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKdFpVUm1VbTlZWlRBMVMwUnlUbXMyWmxKYU1sRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOjJtZURmUm9YZTA1S0RyTms2ZlJaMlE%7C%7C?hl=en) — “5★ I recently had a leaky window that was immediately assessed as a result of an ice dam. The job was done well, efficiently, and the price …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNYdEwzb1BBEAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgICXtL3oPA%7C%7C?hl=en) — “5★ We recently hired John Carroll, owner of US Home Improvement, to address a leak which originated in the half window above a sliding door …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURINGM2ZUZ3EAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgIDH4c6eFw%7C%7C?hl=en) — “5★ The guys did a wonderful job with all aspects of our front window project inside and out. We had ordered the wrong size by mistake but th…”
- Deck and porch rebuilds _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKQzY0YWJUdEk3bUNBEAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEJC64abTtI7mCA%7C%7C?hl=en) — “5★ Absolutely thrilled with the work US Home Improvement did! They replaced my deck and rebuilt the wall for the barn door to my shed, and e…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM3dkk3Z093EAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgIC7vI7gOw%7C%7C?hl=en) — “5★ Wish it allowed me to do 4.5 stars b/c that’s truly more accurate of our experience w/ John & US Home Improvement. They demolished and re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNob2ZlRHh3RRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgIChofeDxwE%7C%7C?hl=en) — “5★ I have used U.S. Home Improvement for multiple projects around the house.  From gutters to windows and also a porch rebuild from the grou…”
- Ice dam removal _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GcE5uZFFhWGRoWlVoelRITkZObEY1Ums1emRFRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOnFpNndQaXdhZUhzTHNFNlF5Rk5zdEE%7C%7C?hl=en) — “5★ A few days after the large snowstorm of January 2026 I had serious ice dams that were causing water to drip into my attic as well as into…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20wMVYwWkZRbHBTV0VkclRURndSRjkwY0Uwd2FXYxAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOm01V0ZFQlpSWEdrTTFwRF90cE0waWc%7C%7C?hl=en) — “5★ With some of the coldest weather we’ve seen in years, winter of 2026 left me with some serious ice dams after nearly two feet of snow. Ro…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWWlJrNUVhMVV6YWxGbFNVcGlNRGh2TFhGeVluYxAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOkVZRk5Ea1UzalFlSUpiMDhvLXFyYnc%7C%7C?hl=en) — “5★ John was very professional. He came out and stopped the leaking from our ice dam, cleared our proof. He was very knowledgeable about what…”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/window-installation/us-home-improvement-0021-79221) — “Services offered (Better Business Bureau): Addition, Deck Build, Deck Design, Painting, Porch Enclosures, Remodeling, Roofing, Siding Repair…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xRemFHRnNXblJTVUhSMmNXNUthMkUyV0V0WllsRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CAIQACodChtycF9oOlQzaGFsWnRSUHR2cW5Ka2E2WEtZYlE%7C%7C?hl=en) — “5★ I had a vinyl siding repair needed after one of our storms and John came by first to look at the job, then scheduled a time to come by an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNYdEwzb1BBEAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgICXtL3oPA%7C%7C?hl=en) — “5★ We recently hired John Carroll, owner of US Home Improvement, to address a leak which originated in the half window above a sliding door …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyci1MYjBnRRAB!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgID2r-Lb0gE%7C%7C?hl=en) — “5★ US Home Improvement did a fantastic job siding house and creating a breezeway to the front door of my home. They also removed a wall moun…”
- Also offers General Contractor / Remodeling _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/window-installation/us-home-improvement-0021-79221) — “Services offered (Better Business Bureau): Addition, Deck Build, Deck Design, Painting, Porch Enclosures, Remodeling, Roofing, Siding Repair…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKQzY0YWJUdEk3bUNBEAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEJC64abTtI7mCA%7C%7C?hl=en) — “5★ Absolutely thrilled with the work US Home Improvement did! They replaced my deck and rebuilt the wall for the barn door to my shed, and e…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM3dkk3Z093EAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgIC7vI7gOw%7C%7C?hl=en) — “5★ Wish it allowed me to do 4.5 stars b/c that’s truly more accurate of our experience w/ John & US Home Improvement. They demolished and re…”
- Also offers Roofing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VPcXFtY0RteHFPZlZnEAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEOqqmcDmxqOfVg%7C%7C?hl=en) — “5★ John and his crew did a fantastic job of fixing my roof and has done a number of other projects for me. He is accurate on his estimates, …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURyaXFIcGJBEAE!2m1!1s0x0:0x7659d67164949dbd!3m1!1s2@1:CIHM0ogKEICAgIDriqHpbA%7C%7C?hl=en) — “5★ John and team were efficient when on site, left the work areas clean. Did a great job at communicating and verifying any problems he saw …”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [BuildZoom](https://www.buildzoom.com/contractor/us-home-improvement-ma): Listed on this source
- [HomeAdvisor](https://www.homeadvisor.com/rated.USHomeImprovement.1064751.html): 4.7★ from 93 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=U.S%20Home%20Improvement&query_place_id=ChIJ32JHuu4N44kRvZ2UZHHWWXY): 4.6★ from 88 ratings
- [Official Website](https://ushomewindows.com): 48 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=U.S%20Home%20Improvement&query_place_id=ChIJ32JHuu4N44kRvZ2UZHHWWXY): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/peabody/us-home-improvement-reviews-291475.htm): Listed on this source
- [Houzz](https://www.houzz.com/professionals/general-contractors/u-s-home-improvement-pfvwus-pf~1352605951): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/window-installation/us-home-improvement-0021-79221): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “I used US Home Improvement in Peabody a couple of years ago for some windows and they were great.” — u/dgb6662 in r/SalemMA (2025-02-08) — https://www.reddit.com/r/SalemMA/comments/1ikpbwp/general_contractors/mbpolc2/

## Recent reviews

- **5/5 · Google Reviews · Stephen Maniatis · 2026-05-03**: I had a vinyl siding repair needed after one of our storms and John came by first to look at the job, then scheduled a time to come by and fix it.
Will definitely call or recommend in needed.
Thanks
- **5/5 · Google Reviews · Donna Staller · 2026-03-01**: We were away for 2 months, and asked John to plow us out before we returned home. He did a thorough job, and he communicated with us frequently. Gave us great peace of mind.
- **5/5 · Google Reviews · Chris Grilk · 2026-02-24**: US Home Improvement did and incredible job cleaning the snow from our driveway after a massive snow storm. I highly recommend them!
- **5/5 · Google Reviews · James Haas · 2026-02-23**: A few days after the large snowstorm of January 2026 I had serious ice dams that were causing water to drip into my attic as well as into my living room. I contacted John on an urgent basis, and he came to the house almost immediately. Within two hours he cleared the dams which quickly resulted in t…
- **5/5 · Google Reviews · Jennifer Baker · 2026-02-16**: With some of the coldest weather we’ve seen in years, winter of 2026 left me with some serious ice dams after nearly two feet of snow. Roofers were on high demand. I called John (a referral from my handyman) and John was able to come by quickly and spent hours getting rid of the ice dams. He was cou…
- **5/5 · Google Reviews · William Sniegowski · 2026-02-16**: I recently had a leaky window that was immediately assessed as a result of an ice dam. The job was done well, efficiently, and the price was very reasonable. I recommend their services, and will look to them in the future for other ice-related jobs.
- **5/5 · Google Reviews · Rita Norton · 2026-02-10**: John quickly responded to my text on a Saturday evening when I discovered a leak caused from an ice dam. Then, a couple hours later showed up and worked in the dark to remove the ice and stop the leak. Excellent communication and response time. I would highly recommend!
- **5/5 · Google Reviews · Kelly M · 2026-02-07**: This company did a great job. He understood my problem over the phone came promptly and solved my problem. He did not try to upsell me and sounded very intelligent. I really appreciated his service.
- **5/5 · Google Reviews · Regina C · 2026-02-07**: John was very professional. He came out and stopped the leaking from our ice dam, cleared our proof. He was very knowledgeable about what we can do to prevent this from happening again. We will be working with him again to implement some of his suggestions.
- **5/5 · Google Reviews · Kevin Baumann · 2026-02-01**: Excellent work, friendly, and a good price.

---

Data freshness: last scanned 2026-08-15T17:59:22.820Z.
Cite as: U.S Home Improvement — Tavlee (https://tavlee.com/contractor/u-s-home-improvement)
Source: https://tavlee.com/contractor/u-s-home-improvement