# Unfinished Business of Cape Cod

**Trade:** Carpentry · **Address:** 619 Main Street, MA-6A, Dennis, MA 02638 · **Phone:** (508) 778-8123 · **Website:** http://www.unfinishedbusinessofcapecod.com/ · **Languages:** English

**Rating: 4.5/5** (medium confidence) — from 23 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Unfinished Business of Cape Cod runs a showroom on Route 6A in Dennis, and the name is a bit of a wink — the company says it has built custom cabinetry and furniture there since 2000, run by Jeff and Joanne Marselle as a family business. People don't call them for a quick fix; they call for a built-in that has to fit one specific room exactly — a wall unit, a bookcase, a dining table sized to an odd-shaped space, or a full run of kitchen cabinets.

What stands out across more than two decades of reviews is how many customers come back. One 2026 reviewer describes ten years of buying pieces from the Marselles, most recently a basement wall unit built to spec, and says they're now working with the couple again on a fireplace rebuild that involves coordinating a tile setter, plumber, and electrician. Others describe the same pattern in miniature — a first bookcase job that leads to a dining table order, or a repeat customer ordering a second built-in. When the job is bigger than furniture, several reviewers say Jeff and Joanne ran the whole project: one couple credits them with managing a full kitchen update including demolition, flooring, lighting and tile, not just the cabinets; another says the pair "designed the work, and then managed its construction and installation completely" for a bathroom remodel that came in on budget and on schedule. A 2019 review names a project manager, Chris Potoczny, brought in to keep a kitchen remodel on schedule through what the reviewer called "the stressful days of THE MESS."

The reviews are consistently specific rather than generic — an 8-week installation delivered on the promised timeline, a wall unit built to fit an oddly-shaped corner, a round table designed to expand for guests — and they run from 2018 through early 2026, so this isn't a burst of recent activity. Houzz shows a 5.0-star average across 23 reviews, with sub-scores of 4.8 for work quality and 5.0 each for communication and value, and the one Google review on file is also five stars, though from a small base of just 8 ratings.

Before calling, it's worth knowing that BBB's file puts the company at 21 years in business — a few years short of the "since 2000" the company's own site and its Houzz profile both state — so the exact start date is a little fuzzy, though not the underlying history. The company is not a BBB Accredited Business, though BBB still grades it A+. Its Massachusetts home improvement contractor registration is active, held by Unfinished Business Of Cape Cod Inc.

This is the right call for a homeowner who wants one specific piece — a built-in, a custom table, a bookcase — made to fit an exact space, or a kitchen or bath project where the cabinetry work and the surrounding trades are managed by the same two people from design through installation.

**Strengths:**
- Repeat customers — one reviewer describes 10 years of purchases and two projects
- On-time, on-budget builds — multiple reviewers cite delivery within promised timelines
- Full project management — coordinates tile, plumbing and electrical work too
- Active MA licence — home improvement contractor registration verified with the state
- Deep review history — 5-star average across reviews spanning 2018 to 2026

**Where sources disagree:**
- BBB lists 21 years in business (implying a start around 2005), while the company's own site and its Houzz profile both state it has operated since 2000 (26 years) — a roughly five-year gap between BBB's figure and the company's self-reported history.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts home improvement contractor registration is active, registered to Unfinished Business Of Cape Cod Inc. _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 220931 registry-verified active — registry holder of record: Unfinished Business Of Cape Cod Inc.”
- BBB gives the company an A+ rating, though it is not a BBB Accredited Business. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/dennis/profile/furniture-stores/unfinished-business-cape-cod-0021-435985) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/dennis/profile/furniture-stores/unfinished-business-cape-cod-0021-435985) — “BBB profile for Unfinished Business-Cape Cod at 619 Main Street, Dennis MA — not BBB Accredited despite an A+ rating, 21 years in business, …”
- Family-owned business run by Jeff and Joanne Marselle, self-reported as operating since 2000. _(confidence: high)_
  - [Official Website](http://www.unfinishedbusinessofcapecod.com) — “Company history (self-reported): Family owned business, in business since 2000.”
  - [Official Website](http://www.unfinishedbusinessofcapecod.com) — “Ownership (self-reported): Family owned business; site names Jeff and Joanne Marselle.”
  - [Official Website](http://www.unfinishedbusinessofcapecod.com) — “Stated ownership (self-reported): Family-owned”
- Repeat customers describe years of purchases and multiple projects with the same couple. _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ Jeff and Joanne Marselle, owners of Unfinished Business of Cape Cod, are wonderful. When working with them, you will find they are warm a…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ We were so pleased with our first project that we hired them again for more beautiful custom work. We now have an incredible extending di…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ I am a repeat customer. They provided with great customer service. Very knowledgeable and design oriented. Extremely satisfied with the q…”
- Reviewers across many years single out on-time, on-budget delivery of built-ins and furniture. _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ Ann and I could not be more pleased with the beautiful built-in bookcase/games cupboard Unfinished Business made for our den. From design…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ We highly recommend this company. Our shelving unit, floor to ceiling and about 13 feet long, with cabinets beneath the shelves, is beaut…”
- Multiple reviewers describe the company coordinating a full kitchen or bathroom project — demolition, flooring, tile, other trades — not just building cabinetry. _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ Jeff and Joanne from Unfinished Business of Cape Cod were wonderful to work with. We selected them after talking with several other kitch…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ My wife and I interviewed four companies for our kitchen remodel .Then we met Joanne and Jeff owners of Unfinished Business.They understo…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ The work that Jeff and Joanne at Unfinished Business did for us in remodeling our bathroom greatly exceeded our expectations. They design…”
- Custom cabinetry, built-in wall units, bookcases and furniture made from solid wood, sold through the Dennis showroom. _(confidence: high)_
  - [Official Website](http://www.unfinishedbusinessofcapecod.com) — “A family-owned custom cabinetry, furniture, and kitchen/bathroom remodeling business in Dennis, MA, building custom wall units, kitchens, ba…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “Services offered (Houzz): Custom Cabinets, Custom Kitchen Cabinets, Custom Bathroom Vanities, Custom Built-ins, Cabinet Installation, Custom…”
- Houzz shows a 5.0-star average from 23 reviews; the one Google review on file is also 5 stars from a small base of 8 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Unfinished%20Business%20of%20Cape%20Cod&query_place_id=ChIJVVUZan04-4kROBmEQZ3WkIM) — “Google: 4.8★ from 8 ratings”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “Houzz: 5.0★ from 23 ratings”
- Specializes in Carpentry _(confidence: high)_
  - [Official Website](http://www.unfinishedbusinessofcapecod.com) — “A family-owned custom cabinetry, furniture, and kitchen/bathroom remodeling business in Dennis, MA, building custom wall units, kitchens, ba…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ Jeff and Joanne Marselle, owners of Unfinished Business of Cape Cod, are wonderful. When working with them, you will find they are warm a…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “Services offered (Houzz): Custom Cabinets, Custom Kitchen Cabinets, Custom Bathroom Vanities, Custom Built-ins, Cabinet Installation, Custom…”
- Also offers Kitchen Remodel _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ Jeff and Joanne from Unfinished Business of Cape Cod were wonderful to work with. We selected them after talking with several other kitch…”
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ My wife and I interviewed four companies for our kitchen remodel .Then we met Joanne and Jeff owners of Unfinished Business.They understo…”
- Also offers Bathroom Remodel _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132) — “5★ The work that Jeff and Joanne at Unfinished Business did for us in remodeling our bathroom greatly exceeded our expectations. They design…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#220931, hic) — verified against the official MA state registry on 2026-08-22, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Unfinished%20Business%20of%20Cape%20Cod&query_place_id=ChIJVVUZan04-4kROBmEQZ3WkIM): 4.8★ from 8 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Unfinished%20Business%20of%20Cape%20Cod&query_place_id=ChIJVVUZan04-4kROBmEQZ3WkIM): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/dennis/profile/furniture-stores/unfinished-business-cape-cod-0021-435985): Listed on this source
- [Official Website](http://www.unfinishedbusinessofcapecod.com): 26 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/unfinished-business-of-cape-cod-pfvwus-pf~1990012132): 5.0★ from 23 ratings

## Recent reviews

- **5/5 · Houzz · H4HU-402287870 · 2026-01-21**: Jeff and Joanne Marselle, owners of Unfinished Business of Cape Cod, are wonderful. When working with them, you will find they are warm and friendly as well as extremely knowledgeable, talented and professional. Over the last 10 years we have purchased many beautiful and well made pieces of furnitur…
- **5/5 · Houzz · REreen543 · 2025-08-16**: Joanne and Jeff took all of our concerns into consideration and produced a built-in dresser that fit perfectly into our space. They made suggestions to maximize storage space while maintaining the look we wanted. They were a pleasure to work with. We will definitely recommend Unfinished Business of …
- **5/5 · Houzz · MRMike Randall · 2025-03-05**: Jeff and Joanne from Unfinished Business have been GREAT to work with from start to finish. They helped us completely transform our kitchen. They came to our house to discuss design concepts & options, and completely handled the installation. We are extremely satisfied with everything and highly rec…
- **5/5 · Houzz · KEKevin · 2024-09-12**: Ann and I could not be more pleased with the beautiful built-in bookcase/games cupboard Unfinished Business made for our den. From design stage to final installation, Joanne and Jeff were a pleasure to work with: responsive, professional, attentive to detail, on time and on budget. The fit and finis…
- **5/5 · Houzz · PEpeterschreck · 2024-08-20**: We ordered two custom tables made to fit our Cape house. Joanne was a pleasure to deal with during the ordering process. The tables were delivered on time and look beautiful. Jeff and David did a great job setting them up and showing us how to assemble and store the leaves.
- **5/5 · Houzz · Natalie Mahar · 2024-05-08**: This company was recommended to me by a friend and neighbor. From start to finish, I have been kept in the loop regarding timing, costs and every question was answered promptly. Sufficient notice was given so I could plan accordingly. Tradesmen were set up and supervised so there was no time lost. A…
- **4/5 · Houzz · PBpbetit · 2023-12-13**: The team at Unfinished Business of Cape Cod provided exceptional design advice for our kitchen renovation, guidance with related details, and in the end a job that was executed with the highest quality. They were a delight to work with, responded to questions and concerns in a timely manner, and ens…
- **5/5 · Google Reviews · Brendan Gundersen · 2023-03-19**: Amazing caring and loving owners. Worth a visit. Integrity and honesty - our cabinets look amazing and Jefff was quick to address any questions and issues.
- **5/5 · Houzz · SSSteve & Susan · 2023-01-02**: Jeff and Joanne from Unfinished Business of Cape Cod were wonderful to work with. We selected them after talking with several other kitchen design/install companies, and were comfortable with them immediately. They not only custom built and installed the kitchen cabinets, but also coordinated all ot…
- **5/5 · Houzz · GFGracer Family · 2021-10-09**: Jeff & Joanne did a fantastic job creating a vision and designing our kitchen and bathrooms. Their products were beautifully made, and they leveraged the space we had. They were a pleasure to work with-- timely, responsive, and really enjoyable people. Jeff & Joanne brought a great team of professio…

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Data freshness: last scanned 2026-08-22T19:44:12.489Z.
Cite as: Unfinished Business of Cape Cod — Tavlee (https://tavlee.com/contractor/unfinished-business-of-cape-cod-ma-6a)
Source: https://tavlee.com/contractor/unfinished-business-of-cape-cod-ma-6a