--- title: "United Rooter" description: "United Rooter gets called when a drain or sewer line stops moving. The company describes itself on its website as a provider of sewer, water and excavation" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # United Rooter **Trade:** Plumbing · **Address:** 898 S State Rd, Cheshire, MA 01225 · **Phone:** (413) 442-0300 · **Website:** https://unitedrooter.com/ · **Languages:** English **Rating: 3.2/5** (medium confidence) — from 16 reviews across 5 sources. 75% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read United Rooter gets called when a drain or sewer line stops moving. The company describes itself on its website as a provider of sewer, water and excavation repairs and replacements, and says it has been in business for 28 years. Its BBB grade is A+. A recent customer calls Bob responsive, well priced, efficient and effective. A 2026 customer said United Rooter came to the house at 10pm, explained everything and did the job. A 2024 customer with a gurgling tub and a kitchen disposal backing up said the response time was very fast and the problem turned out to be a clogged main line. A 2024 customer said a different company had failed to unclog their sewer pipes; United Rooter unclogged the pipe, got a camera into it, fixed and replaced a bunch of pipe, and came back during spring to patch the pavement that had been cut. A 2023 customer said John and his guys augered a backed-up sewer line at their business, pulled out the tree roots and cleaned up the mess for a fair price. A 2022 customer said Mike and Junior were sent for a recurring plumbing issue at their Bed and Breakfast and were prompt and knowledgeable. A 2023 customer said two workers sent for a clogged pipe never checked for one and insisted on checking a septic system that was a year old, a supervisor did not show up when he said he would, and they were charged an emergency service charge for a scheduled visit. A 2023 customer said they paid $300 for work on what they were told was the house trap, the pipe clogged again three days later and it was the main line, and when they disputed it he hung up on them. A 2023 customer accused the business of price gouging. A 2023 customer said the issue was not rectified at first, but after speaking with John, the United Rooter team came through. **Strengths:** - Sewer pipe replacement — a 2024 customer said they fixed and replaced pipe - Tree root clearing — a 2023 customer said they augered the line - A late-night visit — a 2026 customer said they came at 10pm **Concerns:** - Emergency charge dispute — a 2023 customer was charged one for a scheduled visit - Main line mix-up — a 2023 customer said the main line was not cleared ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Describes itself as a provider of sewer, water and excavation repairs and replacements _(confidence: medium)_ - [Official Website](https://unitedrooter.com) — “About (self-reported, verbatim): United Rooter Services.... United Rooter LLC Remains The Largest Provider Of Sewer & Water, As Well As Exca…” - Says it has been in business for 28 years _(confidence: medium)_ - [Official Website](https://unitedrooter.com) — “Self-reported 28 years in business” - BBB grade of A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/cheshire/profile/sewer-cleaning/united-rooter-0261-202423) — “Better Business Bureau grade: A+” - Google rating of 4.1 stars from 27 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=United%20Rooter&query_place_id=ChIJ97YjBKNM54kRW-DdIpExas8) — “Google: 4.1★ from 27 ratings” - A 2024 customer said United Rooter unclogged their sewer pipe, replaced a bunch of pipe and came back to patch the pavement _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURqamN5SmJnEAE!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgIDjjcyJbg%7C%7C?hl=en-US) — “5★ I had hired a different company to unclog my sewer pipes and it didn't work out well. I wish I had called United Rooter first. When Unite…” - A 2023 customer said John and his guys augered a backed-up sewer line, pulled out tree roots and cleaned up for a fair price _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoc3F1X2pRRRAB!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgIChsqu_jQE%7C%7C?hl=en-US) — “5★ I had the pleasure of working with John and his guys during an extremely tough time for our business when we had a backup of sewer lines …” - A 2026 customer said United Rooter came to the house at 10pm _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ocFVYUXphazFPVTNSU1VGZGlNbmQ0TFRsVlZWRRAB!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CAIQACodChtycF9oOnhpUXQzak1OU3RSUFdiMnd4LTlVVVE%7C%7C?hl=en-US) — “5★ United rooter came to my house at 10pm ! They were a life saver ! Good people ! Kind , explained everything and did the job ! I recommend…” - A 2023 customer said they were charged an emergency service charge for a scheduled visit after a supervisor did not show _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsc195Q0ZnEAE!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgICls_yCFg%7C%7C?hl=en-US) — “1★ Fiance called on Sunday due to a clogged pipe. He scheduled an appointment as we did not feel it was necessary to pay the emergency servi…” - A 2023 customer said they paid $300 and the main line was not cleared _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURGejZxODdBRRAB!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgIDFz6q87AE%7C%7C?hl=en-US) — “1★ Called for a pipe clog. Was told it was not the mainline, it was the house trap. They did the work for 300.00 and my receipt was supposed…” - Drain and sewer line clearing _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNmLWJ2eTFnRRAB!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgICf-bvy1gE%7C%7C?hl=en-US) — “5★ I called them for a gurgling tub when the toilet was flushed. My disposal was backing up in the kitchen sink. Their response time was ver…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoc3F1X2pRRRAB!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgIChsqu_jQE%7C%7C?hl=en-US) — “5★ I had the pleasure of working with John and his guys during an extremely tough time for our business when we had a backup of sewer lines …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQydS12eWFnEAE!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgID2u-vyag%7C%7C?hl=en-US) — “5★ They responded to our emergency issue quickly, arrived and removed the clog and did so affordably. Would recommend to anyone.” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5alVXRnhRVlJXWlVwWU9VeDFZMEk1Y3kxMlUxRRAB!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CAIQACodChtycF9oOl9jUWFxQVRWZUpYOUx1Y0I5cy12U1E%7C%7C?hl=en-US) — “5★ Best plumber around! highly recommend, affordable prices and very efficient! fixed my big leak i had in my kitchen speedy. if i could giv…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNmLWJ2eTFnRRAB!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgICf-bvy1gE%7C%7C?hl=en-US) — “5★ I called them for a gurgling tub when the toilet was flushed. My disposal was backing up in the kitchen sink. Their response time was ver…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNldmJISmtBRRAB!2m1!1s0x0:0xcf6a319122dde05b!3m1!1s2@1:CIHM0ogKEICAgICevbHJkAE%7C%7C?hl=en-US) — “5★ United Rooter assisted me with a recurring plumbing issue at my Bed and Breakfast. The office staff was friendly, helpful and profession…” - Also offers Demolition & Excavation _(confidence: low)_ - [Official Website](https://unitedrooter.com) — “About (self-reported, verbatim): United Rooter Services.... United Rooter LLC Remains The Largest Provider Of Sewer & Water, As Well As Exca…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=United%20Rooter&query_place_id=ChIJ97YjBKNM54kRW-DdIpExas8): 4.1★ from 27 ratings - [Official Website](https://unitedrooter.com): 28 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=United%20Rooter&query_place_id=ChIJ97YjBKNM54kRW-DdIpExas8): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/cheshire/profile/sewer-cleaning/united-rooter-0261-202423): Listed on this source - [Local News](https://sskpreservation.org/in-the-news-archive1): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “United Rooter has cleared several downspouts of decades-old blockage, which was the culprit for much of our water infiltration issue.” — sskpreservation.org — https://sskpreservation.org/in-the-news-archive1 ## Recent reviews - **5/5 · Google Reviews · Logan Thompson · 2026-05-28**: We found Bob to be responsive, well priced efficient, and effective. Would recommend! - **5/5 · Google Reviews · Amy Hayes · 2026-03-20**: United rooter came to my house at 10pm ! They were a life saver ! Good people ! Kind , explained everything and did the job ! I recommend them highly ! - **5/5 · Google Reviews · Alexcia Forrest · 2026-03-12**: Best plumber around! highly recommend, affordable prices and very efficient! fixed my big leak i had in my kitchen speedy. if i could give 10 stars i would! - **5/5 · Google Reviews · Cynthia Beaudin · 2024-12-30**: I called them for a gurgling tub when the toilet was flushed. My disposal was backing up in the kitchen sink. Their response time was very fast. The problem was the main line was clogged. Very fast and efficient. Will recommend this company to everyone! - **5/5 · Google Reviews · Jesse Pause · 2024-12-22**: Great guys and right on the spot to take care of the least convenient situations for us! Would recommend! - **1/5 · Google Reviews · Elizabeth · 2024-11-05**: Seriously terrible business, take your business elsewhere - **5/5 · Google Reviews · Casey Albert · 2024-05-06**: I had hired a different company to unclog my sewer pipes and it didn't work out well. I wish I had called United Rooter first. When United Rooter showed up not only were they more professional than the other company but they were able to get the work done quickly. They unclogged the pipe and we were… - **4/5 · Google Reviews · Carol Kondel · 2023-12-07**: Initially, the issue was not rectified to my satisfaction; however, after speaking with John, the United Rooter team came through for me. I am greatly appreciative, and happy to have dealt with a local company. - **5/5 · Google Reviews · Francis Levesque · 2023-12-05**: Very professional, guys are knowledgeable and do good work. They had my best interests in mind and worked hard so get us back up and running - **1/5 · Google Reviews · Sara Christian · 2023-11-26**: Fiance called on Sunday due to a clogged pipe. He scheduled an appointment as we did not feel it was necessary to pay the emergency service charge. Two guys showed up Monday, never checked for a clogged pipe and insisted on checking the septic. Our septic system is a year old, the entire system was … --- Data freshness: last scanned 2026-10-09T16:10:27.197Z. Cite as: United Rooter — Tavlee (https://tavlee.com/contractor/united-rooter-cheshire) Source: https://tavlee.com/contractor/united-rooter-cheshire ## Sitemap [Full site index](https://tavlee.com/sitemap.md)