# Urban Mechanical **Trade:** HVAC / Heating & Cooling · **Address:** 150 Southampton St, Boston, MA 02118, USA · **Phone:** (617) 297-6674 · **Languages:** English **Rating: 1.6/5** (low confidence) — from 9 reviews across 3 sources. 78% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Urban Mechanical is a Boston HVAC contractor whose Google page holds two very different stories. In a September 2023 update to an original review, a customer said the owner, Rich McDermott, had agreed to a partial reimbursement for two AC installations that never worked, then strung the customer along for months with excuses ("the check is in the mail") before calls to a disconnected phone line went nowhere. A separate November 2022 review described a scheduled appointment where the crew never showed up and never apologized. Alongside those, several five-star reviews from May 2022 describe generally positive experiences — same-day heating and cooling fixes and one customer who says they used the company for six years to service a furnace and A/C unit. Google's aggregate sits at 4 stars from 12 ratings. The written record is thin and dated — nothing on file is newer than late 2023 — so anyone considering Urban Mechanical today should verify licensing directly, ask for references from a recent job, and get commitments in writing given the specific complaint about undelivered work and broken payment promises. **Strengths:** - Repeat customer — used for AC and furnace service six years - Same-day fixes — quick heating and cooling repairs reported **Concerns:** - Unresolved reimbursement — months of broken promises, phone disconnected - Missed appointment — crew never showed or apologized ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A September 2023 review said the owner strung the customer along for months over an unpaid reimbursement before the phone line was disconnected _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKb2VYUzJBRRAB!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgICJoeXS2AE%7C%7C?hl=en) — “1★ Update Sept 2023: Rich McDermott agreed to a partial reimbursed but has never made the payment and months have now passed. Twice he sai…” - A November 2022 review said a scheduled crew never showed up and never apologized _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtLTZUX3p3RRAB!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgIC--6T_zwE%7C%7C?hl=en) — “1★ Scheduled a day off work for appointment, they said they were coming in 90 minutes, then NEVER SHOWED UP or apologized. Absolutely dreadf…” - A May 2022 review said the customer used the company for six years to service a furnace and A/C unit _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQydW96dmF3EAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID2uozvaw%7C%7C?hl=en) — “5★ We've used Urban Mechanical for over 6 years to service our furnace and A/C unit; even purchased a replacement A/C unit from them. They a…” - May 2022 reviews described same-day fixes for heating and cooling issues _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQybnBHblBREAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID2npGnPQ%7C%7C?hl=en) — “5★ I am a big fan of this company. I have a heating and cooling system that needed to be replaced and I hired Urban Mechanical to install it…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQydHF5MUpREAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID2tqy1JQ%7C%7C?hl=en) — “5★ Our HVAC system was having some issues, so we decided to hire someone to come on site and figure out what we needed to do to get it back …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcS12aFVnEAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgIDWq-vhUg%7C%7C?hl=en) — “5★ I called them last weekend to service my heat when the temperature dropped and they came out within 2 hours which they quoted. They got m…” - Google shows a 4-star aggregate from 12 ratings _(confidence: high)_ - [Google](https://maps.google.com/?cid=17780856305963814419&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4★ from 12 ratings” - Six of the seven positive reviews are templated marketing-style text posted within a 17-day cluster in May 2022, while the two detailed one-star complaints (a months-long unresolved reimbursement, a no-show) read as clearly genuine; weighing the clustered positives as unreliable signal pulls the honest read below the anchor _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKb2VYUzJBRRAB!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgICJoeXS2AE%7C%7C?hl=en) — “1★ Update Sept 2023: Rich McDermott agreed to a partial reimbursed but has never made the payment and months have now passed. Twice he sai…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtLTZUX3p3RRAB!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgIC--6T_zwE%7C%7C?hl=en) — “1★ Scheduled a day off work for appointment, they said they were coming in 90 minutes, then NEVER SHOWED UP or apologized. Absolutely dreadf…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPZ1A3RnZnRRAB!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgICOgP7FvgE%7C%7C?hl=en) — “5★ Urban Mechanical are always fast and efficient. They have great customer service, and the prices are reasonable. They have been able to f…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyMmJXS0NREAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID22bWKCQ%7C%7C?hl=en) — “5★ I had an incredible experience working with Urban Mechanical! The company has a team of professionals who are always available to help me…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQybnBHblBREAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID2npGnPQ%7C%7C?hl=en) — “5★ I am a big fan of this company. I have a heating and cooling system that needed to be replaced and I hired Urban Mechanical to install it…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyN3JqeTZnRRAB!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID27rjy6gE%7C%7C?hl=en) — “5★ I came across Urban Mechanical when I was looking for an air conditioning maintenance company. I was really impressed with their website …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQydHF5MUpREAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID2tqy1JQ%7C%7C?hl=en) — “5★ Our HVAC system was having some issues, so we decided to hire someone to come on site and figure out what we needed to do to get it back …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQydW96dmF3EAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID2uozvaw%7C%7C?hl=en) — “5★ We've used Urban Mechanical for over 6 years to service our furnace and A/C unit; even purchased a replacement A/C unit from them. They a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcS12aFVnEAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgIDWq-vhUg%7C%7C?hl=en) — “5★ I called them last weekend to service my heat when the temperature dropped and they came out within 2 hours which they quoted. They got m…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQybnBHblBREAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID2npGnPQ%7C%7C?hl=en) — “5★ I am a big fan of this company. I have a heating and cooling system that needed to be replaced and I hired Urban Mechanical to install it…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQydW96dmF3EAE!2m1!1s0x0:0xf6c24a9a6f3cce13!3m1!1s2@1:CIHM0ogKEICAgID2uozvaw%7C%7C?hl=en) — “5★ We've used Urban Mechanical for over 6 years to service our furnace and A/C unit; even purchased a replacement A/C unit from them. They a…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Urban%20Mechanical&query_place_id=ChIJcevMhw9744kRE848b5pKwvY): 4.0★ from 12 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Urban%20Mechanical&query_place_id=ChIJcevMhw9744kRE848b5pKwvY): Listed on this source - [Exa](https://reviews.birdeye.com/urban-mechanical-166996516739224): 4 web mentions across the open web (each linked to its source) ## Recent reviews - **1/5 · Google Reviews · Amy Conley · 2023-09-21**: Update Sept 2023: Rich McDermott agreed to a partial reimbursed but has never made the payment and months have now passed. Twice he said "the check in the in the mail" and another time he said it would be dropped off at my home. This is not a person or a firm that anyone should choose to work with… - **1/5 · Google Reviews · G N · 2022-11-14**: Scheduled a day off work for appointment, they said they were coming in 90 minutes, then NEVER SHOWED UP or apologized. Absolutely dreadful, can not be trusted, do not use this company. - **5/5 · Google Reviews · Calvin Valley · 2022-05-29**: Urban Mechanical are always fast and efficient. They have great customer service, and the prices are reasonable. They have been able to fix my AC issue quickly, and I never have to worry about it breaking down again. I would recommend this company to anyone! - **5/5 · Google Reviews · John Stewart · 2022-05-19**: I had an incredible experience working with Urban Mechanical! The company has a team of professionals who are always available to help me with my A/C needs. I was able to schedule a service online, which was easy and convenient. I was so happy with the quality of the service that I signed up for a m… - **5/5 · Google Reviews · Robbie Chisolm · 2022-05-15**: I am a big fan of this company. I have a heating and cooling system that needed to be replaced and I hired Urban Mechanical to install it. They were able to come and fix my system the same day and I didn't have to worry about paying for a service technician because they are a licensed and insured co… - **5/5 · Google Reviews · Elbert Grindle · 2022-05-15**: I came across Urban Mechanical when I was looking for an air conditioning maintenance company. I was really impressed with their website and the information they provided. They were also easy to contact and were able to answer all of my questions. I was glad I found them as they have been able to fi… - **5/5 · Google Reviews · Douglas Say · 2022-05-14**: Our HVAC system was having some issues, so we decided to hire someone to come on site and figure out what we needed to do to get it back up and running. We were lucky enough to find a company called Urban Mechanical, who was able to figure out what was going on and get the system running again. They… - **5/5 · Google Reviews · David Howard · 2022-05-12**: We've used Urban Mechanical for over 6 years to service our furnace and A/C unit; even purchased a replacement A/C unit from them. They are reliable and always available for a service call when the A/C didn't work right. Would definitely recommend Urban Mechanical!!! - **5/5 · Google Reviews · Star Melody · 2022-04-04**: I called them last weekend to service my heat when the temperature dropped and they came out within 2 hours which they quoted. They got me up and running for a fair price, I will have them back to service my AC system in the house. --- Data freshness: last scanned 2026-07-02T07:08:09.005Z. Cite as: Urban Mechanical — Tavlee (https://tavlee.com/contractor/urban-mechanical-boston) Source: https://tavlee.com/contractor/urban-mechanical-boston