---
title: "Veitch Appliance Repair"
description: "Veitch Appliance Repair is an Old Saybrook shop that describes itself on its website as a family-owned, second-generation business serving coastal Connecti"
doc_version: "2026-10-17"
last_updated: "2026-10-17"
---

# Veitch Appliance Repair

**Trade:** Appliance Repair · **Address:** 830 Middlesex Ave, Old Saybrook, CT 06475 · **Phone:** (860) 388-3888 · **Website:** https://www.veitchappliancerepair.com/ · **Languages:** English

**Rating: 3.2/5** (medium confidence) — from 13 reviews across 5 sources.
77% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Veitch Appliance Repair is an Old Saybrook shop that describes itself on its website as a family-owned, second-generation business serving coastal Connecticut since 1974. One recent customer said Matt rebuilt their Sub-Zero fridge and freezer, saving at least $15K and making a 19-year-old fridge new again. That customer said Matt has serviced their appliances for over 12 years, including Bosch dishwashers.

A 2026 customer said Matt was able to do the repair quickly. A 2024 customer said that if an appliance isn't worth fixing, the company tells you it's time for a new one. In a 2023 review, a customer said Veitch technicians performed an extensive repair to a Sub-Zero refrigerator damaged in shipping, showed up on time and were careful around new kitchen cabinets. A 2023 customer said Doug was very helpful fixing a dryer that had no heat, with a part ordered, though it was pretty expensive; that customer also said the company had no answering machine, so it took a long time to reach someone about changing an appointment.

A 2023 customer waited a week for a Bosch dishwasher appointment, had it cancelled that morning because the repairman had a runny nose, and was told they would have to wait almost another week to reschedule. A 2022 customer paid $150 for a visit that diagnosed a broken drain pump in a washing machine, then took it apart and found a small finish nail blocking the pump. A 2023 customer said they waited over a week and paid $150 to be told the repair was probably not worth it.

**Strengths:**
- A Sub-Zero rebuild — a recent customer said it saved at least $15K
- Honest repair advice — a 2024 customer said they tell you when to replace
- Shipping-damage fridge repair — a 2023 customer said they showed up on time

**Concerns:**
- A cancelled appointment — a 2023 customer was told to wait almost another week
- A $150 pump diagnosis — a 2022 customer later found a nail blocking it
- Hard to reach — a 2023 customer said the company had no answering machine

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Rebuilt a 19-year-old Sub-Zero fridge and freezer, which the customer said saved at least $15K _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pnMFpFVldUbUpTT0ZOc04xVnNVV05GWTFFNU5IYxAB!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CAIQACodChtycF9oOjg0ZEVWTmJSOFNsN1VsUWNFY1E5NHc%7C%7C?hl=en-US) — “5★ I’ve had Matt service my appliances for over 12 years. He just rebuilt my sub zero fridge and freezer in the last year. Yah, it sucked to…”
- A 2024 customer said the company says when an appliance isn't worth fixing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURudTlhUGpnRRAB!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgIDnu9aPjgE%7C%7C?hl=en-US) — “5★ Have used Veitch many times to repair appliances. Very professional and honest. If it isn't worth fixing they will tell you it's time for…”
- A 2023 customer described an extensive repair to a shipping-damaged Sub-Zero refrigerator _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCcllYY1hBEAE!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgICBrYXcXA%7C%7C?hl=en-US) — “5★ The Veitch technicians performed an extensive repair to my Sub-Zero refrigerator that had been damaged in shipping. They let me know when…”
- Describes itself as family-owned and serving coastal Connecticut since 1974 _(confidence: medium)_
  - [Official Website](https://www.veitchappliancerepair.com) — “About (self-reported, verbatim): Veitch Appliance Repair has been a family-owned business, serving coastal Connecticut since 1974. Now a sec…”
- A 2023 customer had a dishwasher appointment cancelled the morning of and was told to wait almost another week _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ1enZMeGJ3EAE!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgID5zvLxbw%7C%7C?hl=en-US) — “1★ I found this service very unresponsive and unprofessional.  As a local resident,  I phoned to make an appointment for a Bosch dishwasher …”
- A 2022 customer paid $150 for a broken-pump diagnosis and then found a finish nail blocking the pump _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURleTREQ2xBRRAB!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgIDey4DClAE%7C%7C?hl=en-US) — “1★ Beware!  I called to request a service call on my washing machine which was stuck in the wash cycle.  When the technician arrived he diag…”
- A 2023 customer paid $150 to be told a repair was probably not worth it _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNGX2RXOW13RRAB!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgICF_dW9mwE%7C%7C?hl=en-US) — “1★ Waited over a week and was told in 10- 15 minutes repair was probably not worth it. $150 of “not worth it”.  They got more $ in 15 minute…”
- A 2023 customer said the company had no answering machine _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKcW83SmdRRRAB!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgICJqo7JgQE%7C%7C?hl=en-US) — “4★ Came to help fix my dryer which had no heat. Doug was very helpful and we got part ordered and dryer fixed. It was pretty expensive but g…”
- 4.1 stars from 24 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Veitch%20Appliance%20Repair&query_place_id=ChIJHQIYACgj5okR-_smMZMv24A) — “Google: 4.1★ from 24 ratings”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pnMFpFVldUbUpTT0ZOc04xVnNVV05GWTFFNU5IYxAB!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CAIQACodChtycF9oOjg0ZEVWTmJSOFNsN1VsUWNFY1E5NHc%7C%7C?hl=en-US) — “5★ I’ve had Matt service my appliances for over 12 years. He just rebuilt my sub zero fridge and freezer in the last year. Yah, it sucked to…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKcW83SmdRRRAB!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgICJqo7JgQE%7C%7C?hl=en-US) — “4★ Came to help fix my dryer which had no heat. Doug was very helpful and we got part ordered and dryer fixed. It was pretty expensive but g…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCcllYY1hBEAE!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgICBrYXcXA%7C%7C?hl=en-US) — “5★ The Veitch technicians performed an extensive repair to my Sub-Zero refrigerator that had been damaged in shipping. They let me know when…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURleTREQ2xBRRAB!2m1!1s0x0:0x80db2f933126fbfb!3m1!1s2@1:CIHM0ogKEICAgIDey4DClAE%7C%7C?hl=en-US) — “1★ Beware!  I called to request a service call on my washing machine which was stuck in the wash cycle.  When the technician arrived he diag…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official CT state registry, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Veitch%20Appliance%20Repair&query_place_id=ChIJHQIYACgj5okR-_smMZMv24A): Listed on this source
- [Official Website](https://www.veitchappliancerepair.com): 52 yrs in business · Self-reported profile and service details
- [Better Business Bureau](https://www.bbb.org/us/ct/old-saybrook/profile/major-appliance-services/veitch-rj-appliance-repair-0111-87050219): Listed on this source
- [Local News](https://www.ctinsider.com/shoreline/article/old-saybrook-affordable-housing-condominiums-ct-20370778.php): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Veitch%20Appliance%20Repair&query_place_id=ChIJHQIYACgj5okR-_smMZMv24A): 4.1★ from 24 ratings

## Recent reviews

- **5/5 · Google Reviews · Graeme Street · 2026-06-17**: I’ve had Matt service my appliances for over 12 years. He just rebuilt my sub zero fridge and freezer in the last year. Yah, it sucked to have to do BUT he saved me at least $15K doing it and basically took a perfectly good 19 year old fridge and made it new again. He’s serviced my Bosch dish washer…
- **5/5 · Google Reviews · Cindy Balsome · 2026-02-11**: Matt was very helpful and was able to do the repair quickly
- **5/5 · Google Reviews · Bev Tarpill · 2024-10-10**: Have used Veitch many times to repair appliances. Very professional and honest. If it isn't worth fixing they will tell you it's time for a new appliance instead of making a repair that isn't going last.
- **5/5 · Google Reviews · Mike Mc. · 2024-03-31**: Fantastic work on our old Sub-Zero fridge. R.J. Veitch is the place I’d call for appliance help.
- **1/5 · Google Reviews · Lea · 2023-11-05**: Waited over a week and was told in 10- 15 minutes repair was probably not worth it. $150 of “not worth it”.  They got more $ in 15 minutes than my dentist who actually does something.
- **1/5 · Google Reviews · Karen Sherry · 2023-10-24**: I found this service very unresponsive and unprofessional.  As a local resident,  I phoned to make an appointment for a Bosch dishwasher repair.  I had to wait a week for an appointment and then the morning of the appointment,  I received a call informing me that they had to cancel because the repai…
- **4/5 · Google Reviews · cmcorroon · 2023-06-25**: Came to help fix my dryer which had no heat. Doug was very helpful and we got part ordered and dryer fixed. It was pretty expensive but guess less than a new dryer. The company doesn’t have any answering machine so took a long time to be able to talk to someone about changing an appointment. That pa…
- **5/5 · Google Reviews · Joe Riley · 2023-01-13**: On time, professional,  great price.
- **5/5 · Google Reviews · Tim Comstock · 2023-01-07**: Excellent local appliance repair center!
- **5/5 · Google Reviews · Tim McNerney · 2023-01-01**: The Veitch technicians performed an extensive repair to my Sub-Zero refrigerator that had been damaged in shipping. They let me know when they were coming, showed up on time, and were extremely careful around my new kitchen cabinets and appliances.  The repair was done in a very professional manner.…

---

Data freshness: last scanned 2026-10-14T08:03:48.879Z.
Cite as: Veitch Appliance Repair — Tavlee (https://tavlee.com/contractor/veitch-appliance-repair-old-saybrook)
Source: https://tavlee.com/contractor/veitch-appliance-repair-old-saybrook

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