--- title: "Waltham Pest Services" description: "Waltham Pest Services holds a 4.8-star average from 122 Google ratings, and its website lists a service area that runs from Groton and New London to Hartfo" doc_version: "2026-10-31" last_updated: "2026-10-31" --- # Waltham Pest Services **Trade:** Pest Control · **Address:** 400 Bayonet St Ste 101, New London, CT 06320 · **Phone:** (860) 975-6434 · **Website:** https://www.walthamservices.com/locations/connecticut/new-london/?utm_source=GMB&utm_medium=google&utm_campaign=WA_GMB_NL&utm_content=organic · **Languages:** English **Rating: 3.8/5** (medium confidence) — from 87 reviews across 5 sources. 97% of sentiment-scored reviews read net-positive. Last 6 months: 64 reviews, 0 negative. ## The honest read Waltham Pest Services holds a 4.8-star average from 122 Google ratings, and its website lists a service area that runs from Groton and New London to Hartford, New Haven, Boston and Portland. A recent customer said Randy does not just do a standard treatment but takes the time to investigate the root cause of the problem, and shares advice on prevention. A recent customer described Randy Hall asking whether anything has changed, filling traps, then coming back to report problem areas. A recent customer said Randy Hall services their Dairy Queen in Groton, and a recent customer said he performs the pest services for Groton Public Schools. In a 2025 review, a customer said Billie had already left after treating their home and was about 45 minutes away when she turned around to look at something small that was not technically in their contract; she treated it, called to explain what she had done and sent video. In a 2023 review, a customer said Billie inspected the house for an NPMA 33 wood destroying organisms report needed for a VA loan, and also put on a bee suit and dusted a yellow jacket nest. A 2022 customer said the company called the morning after an online form and treated an underground yellowjacket nest, and that 2022 customer noted a 30 day guarantee. A 2025 customer with an ongoing service program at one restaurant said a one-time job at a different location was performed without the upfront quote they had asked for, followed by a $250 invoice they said they never authorized. That 2025 customer said attempts to contact the company were ignored or met with extremely delayed responses. **Strengths:** - Root-cause treatment — a recent customer said Randy investigates the root cause - A return visit — a 2025 customer said Billie came back to treat an extra issue - Wood destroying insect report — a 2023 customer needed one for a VA loan **Concerns:** - Unauthorized $250 invoice — a 2025 customer said work went ahead without a quote ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.8-star average from 122 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Waltham%20Pest%20Services&query_place_id=ChIJualkxm0O5okRmaS3Lkh7dnw) — “Google: 4.8★ from 122 ratings” - The website lists a service area including Groton, New London, Hartford, New Haven, Boston and Portland _(confidence: medium)_ - [Official Website](https://www.walthamservices.com/locations/connecticut/new-london) — “Stated service area (self-reported): Bridgeport, Danbury, Groton, Hartford, Milford, New Britain, New London, New Haven, Augusta, Bangor, Le…” - A recent customer said Randy investigates the root cause of the problem rather than doing a standard treatment _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOaFRHZE5URWc0Um01eGVUTlVNMUpTZUdWeFRsRRAB!2m1!1s0x0:0x7c767b482eb7a499!3m1!1s2@1:CAIQACodChtycF9oOkNhTGdNTEg4Rm5xeTNUM1JSeGVxTlE%7C%7C?hl=en-US) — “5★ Our Pest Control technician, Randy, is definitely an expert in Pest Control. His deep knowledge of the industry is an asset to his succes…” - A 2025 customer said Billie turned back from about 45 minutes away to treat an extra issue, then called and sent video _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OaGJXY3Rla2RGZGpCV1F5MWFiVlk1VWtzMVdtYxAB!2m1!1s0x0:0x7c767b482eb7a499!3m1!1s2@1:CAIQACodChtycF9oOnNhbWctekdFdjBWQy1abVY5Uks1Wmc%7C%7C?hl=en-US) — “5★ Billie was fantastic! As professional and as personalble as you could ever ask for. 10 outta 10!!!! We asked her to check something…” - In a 2023 review, a customer said Billie inspected for an NPMA 33 wood destroying organisms report for a VA loan _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDeU96ZEtnEAE!2m1!1s0x0:0x7c767b482eb7a499!3m1!1s2@1:CIHM0ogKEICAgIDCyOzdKg%7C%7C?hl=en-US) — “5★ Called upon this great company for a NPMA 33 wood destroying organisms report needed for a VA Loan on the house. Billie came out inspect…” - A 2022 customer said the company treated an underground yellowjacket nest after an online form _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURleUp2UjNBRRAB!2m1!1s0x0:0x7c767b482eb7a499!3m1!1s2@1:CIHM0ogKEICAgIDeyJvR3AE%7C%7C?hl=en-US) — “5★ I can't say enough about how great the service was from Waltham Pest Services! We found an underground yellowjacket nest that they came …” - A 2025 customer said one-time work was performed without the requested quote and billed $250 they never authorized _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaZmVUbG5RblZmUjNCbmNFOXJUVzVOZUV0Nk9GRRAB!2m1!1s0x0:0x7c767b482eb7a499!3m1!1s2@1:CAIQACodChtycF9oOlZfeTlnQnVfR3BncE9rTW5NeEt6OFE%7C%7C?hl=en-US) — “1★ This was completely unprofessional from start to finish. I already have an ongoing service program with this company for one restaurant …” - Specializes in Pest Control _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOaFRHZE5URWc0Um01eGVUTlVNMUpTZUdWeFRsRRAB!2m1!1s0x0:0x7c767b482eb7a499!3m1!1s2@1:CAIQACodChtycF9oOkNhTGdNTEg4Rm5xeTNUM1JSeGVxTlE%7C%7C?hl=en-US) — “5★ Our Pest Control technician, Randy, is definitely an expert in Pest Control. His deep knowledge of the industry is an asset to his succes…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDeU96ZEtnEAE!2m1!1s0x0:0x7c767b482eb7a499!3m1!1s2@1:CIHM0ogKEICAgIDCyOzdKg%7C%7C?hl=en-US) — “5★ Called upon this great company for a NPMA 33 wood destroying organisms report needed for a VA Loan on the house. Billie came out inspect…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURleUp2UjNBRRAB!2m1!1s0x0:0x7c767b482eb7a499!3m1!1s2@1:CIHM0ogKEICAgIDeyJvR3AE%7C%7C?hl=en-US) — “5★ I can't say enough about how great the service was from Waltham Pest Services! We found an underground yellowjacket nest that they came …” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Waltham%20Pest%20Services&query_place_id=ChIJualkxm0O5okRmaS3Lkh7dnw): 4.8★ from 122 ratings - [Reddit](https://www.reddit.com/r/Waltham/comments/jlowp9/looking_for_rodent_exterminator_recommendations/): 0 community mentions discussing this business - [Official Website](https://www.walthamservices.com/locations/connecticut/new-london): Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Waltham%20Pest%20Services&query_place_id=ChIJualkxm0O5okRmaS3Lkh7dnw): Listed on this source - [Local News](https://www.pctonline.com/news/waltham-celebrates-130-years/): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Kathleen Perkowski · 2026-10-28**: Knowledge was able to complete the process we saw evidence that day that treatment was working. Signed up for the annual service card - **5/5 · Google Reviews · Mary Hill · 2026-09-02**: Been working with Waltham for the past 20 years. Never an issue. And Randy is a pleasure to work with very thorough and always available. - **5/5 · Google Reviews · EJ Caplet · 2026-07-28**: Our Pest Control technician, Randy, is definitely an expert in Pest Control. His deep knowledge of the industry is an asset to his success. Randy is always willing to go the extra mile. He does not just do a standard treatment ,he takes the time to investigate the root cause of the problem. He gladl… - **5/5 · Google Reviews · Colleen Davis · 2026-06-25**: Randy is the best! He has kept my business pest free for the last 4 years and is always such a pleasure to chat with. He even gave me advice on a pest issue with the office herb garden! Best in the biz. - **5/5 · Google Reviews · Christy Beverly · 2026-06-25**: Randy Hall takes great care of our store. - **5/5 · Google Reviews · joe edwards · 2026-06-25**: Randy Hall is awesome friendly and kind - **5/5 · Google Reviews · Dominique Brown · 2026-06-25**: Randy Hall has been serving the account and doing a great job! - **5/5 · Google Reviews · April Sauchuk · 2026-06-24**: Randy Hall has been our pest contoll guy for many, many years and always has been very professional and courteous. - **5/5 · Google Reviews · Mariah Thomas · 2026-06-22**: Randy Hall services our Dairy Queen here in Groton, CT he is great at what he does! - **5/5 · Google Reviews · Donald Ringuette · 2026-06-18**: Marcus at Waltham is the best! --- Data freshness: last scanned 2026-10-30T15:55:23.027Z. Cite as: Waltham Pest Services — Tavlee (https://tavlee.com/contractor/waltham-pest-services-new-london) Source: https://tavlee.com/contractor/waltham-pest-services-new-london ## Sitemap [Full site index](https://tavlee.com/sitemap.md)