--- title: "Ward Water" description: "Ward Water works on home water systems, and its website describes a plumbing division called Critical Plumbing. In Hollis, a customer on well water said th" doc_version: "2026-10-05" last_updated: "2026-10-05" --- # Ward Water **Trade:** Plumbing · **Address:** 1150 Pequawket Trail, Steep Falls, ME 04085 · **Phone:** (207) 675-3272 · **Website:** http://www.wardwater.com/ · **Languages:** English **Rating: 3.3/5** (medium confidence) — from 35 reviews across 7 sources. 80% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 0 negative. ## The honest read Ward Water works on home water systems, and its website describes a plumbing division called Critical Plumbing. In Hollis, a customer on well water said the technician, Timmy, came the next day, installed a new filter housing that comes off by hand, took out the old PVC pipe, put in new piping and shut-offs, and was done within a couple of hours. A customer whose water systems Ward Water had originally installed said the company got someone out the same day to fix them and get the water restored. A customer said they show up when they said they would and their rates are fair. A 2026 customer said the representative who came for an annual service, Freeman, explained everything well. A 2011 customer said a radon system installation was completed within six hours, and that a well tank was also replaced after testing. A 2018 customer wrote that the work was quality but a bit pricey. In a 2025 review, a customer said Ward Water would not fix a part that had snapped off, could not come back until the end of July, and that another company had the water back in 10 minutes for $150 less. A 2022 customer said the person answering the phone said they were booked until next week while the house had no potable water, though the technicians squeezed them in. A 2015 customer said Ward Water took the brand new copper piping and filtration system from earlier work, replaced the copper with plastic piping, and drove off without explaining how to run the new system. **Strengths:** - Next-day filter work — new housing, piping and shut-offs in a couple hours - A same-day visit — a customer's water systems fixed the same day - A radon install — a 2011 customer said it was done within six hours **Concerns:** - A snapped part — a 2025 customer said they could not return until July - Front desk booking — a 2022 customer was told next week with no potable water - Removed copper piping — a 2015 customer said new copper was taken and replaced ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A Hollis customer described a new filter housing, new piping and shut-offs installed the next day within a couple of hours _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsQlQwRk5WVmN5VkVKbk9EWjNiRXMzTTJoaFIxRRAB!2m1!1s0x0:0xacde14bfea95b472!3m1!1s2@1:CAIQACodChtycF9oOklBT0FNVVcyVEJnODZ3bEs3M2hhR1E%7C%7C?hl=en) — “5★ I live in Hollis, for all of the residents that lives here and surrounding towns we have hard water… We are on well water and most of us …” - A customer said the company sent someone the same day to fix their water systems _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xJNWJYTkZORUoxUzJabWVVdENPVlowVTA1TlVsRRAB!2m1!1s0x0:0xacde14bfea95b472!3m1!1s2@1:CAIQACodChtycF9oOlI5bXNFNEJ1S2ZmeUtCOVZ0U05NUlE%7C%7C?hl=en) — “5★ Ward Water was the original installer of the water systems in my recently purchased home (installed 2021). Ultimately when I called with …” - A 2011 customer described a radon system installation completed within six hours _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.wardwater.153131327.html) — “5★ Found Ward Plumbing on Angie's List and Maine's list of certified installers for radon systems. Made contact. Sales rep called immediatel…” - A 2025 customer said the company would not fix a snapped part and could not return until the end of July _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.wardwater.153131327.html) — “1★ Update: I called pine state and spoke with George, he came by and fixed it in 10 minutes. Charged me 150$ less then ward and including pa…” - A 2022 customer said the front desk said it was booked until next week while they had no potable water _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1OEpITEZBEAE!2m1!1s0x0:0xacde14bfea95b472!3m1!1s2@1:CIHM0ogKEICAgIDu8JHLFA%7C%7C?hl=en) — “4★ Been my go to for having clean and safe water for over ten years now! Very happy with their customer service and they are great people to…” - A 2015 customer said the company took their new copper piping and filtration system and replaced the copper with plastic _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.wardwater.153131327.html) — “3★ They showed up on time and kept busy until the job was done, took all day, which was fine. However, all of the brand new copper and water…” - Website describes a plumbing division called Critical Plumbing _(confidence: medium)_ - [Official Website](http://www.wardwater.com) — “About (self-reported, verbatim): Welcome to Critical Plumbing, a division of Ward Water, where excellence meets reliability in plumbing serv…” - 4.7 stars from 127 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Ward%20Water&query_place_id=ChIJBXNHj-ftskwRcrSV6r8U3qw) — “Google: 4.7★ from 127 ratings” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsQlQwRk5WVmN5VkVKbk9EWjNiRXMzTTJoaFIxRRAB!2m1!1s0x0:0xacde14bfea95b472!3m1!1s2@1:CAIQACodChtycF9oOklBT0FNVVcyVEJnODZ3bEs3M2hhR1E%7C%7C?hl=en) — “5★ I live in Hollis, for all of the residents that lives here and surrounding towns we have hard water… We are on well water and most of us …” - [HomeAdvisor](https://www.homeadvisor.com/rated.wardwater.153131327.html) — “5★ It went very well and I was pleased. They arrived promptly at their appointment time and were extremely competent and professional. Fixin…” - Also offers Remediation Services _(confidence: low)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.wardwater.153131327.html) — “5★ Found Ward Plumbing on Angie's List and Maine's list of certified installers for radon systems. Made contact. Sales rep called immediatel…” ## License Status: **not_found** — verified against the official ME state registry, never self-reported. Re-check at the official registry: https://www.maine.gov/pfr/consumer/licensee-search ## Sources - [Reddit](https://www.reddit.com/r/h3h3productions/comments/18nb9i1/wom_ward_water/): 0 community mentions discussing this business - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Ward%20Water&query_place_id=ChIJBXNHj-ftskwRcrSV6r8U3qw): Listed on this source - [HomeAdvisor](https://www.homeadvisor.com/rated.wardwater.153131327.html): 4.6★ from 21 ratings - [Angi](https://www.angi.com/companylist/us/me/steep-falls/ward-water-reviews-374787.htm): 4.6★ from 21 ratings - [Google](https://www.google.com/maps/search/?api=1&query=Ward%20Water&query_place_id=ChIJBXNHj-ftskwRcrSV6r8U3qw): 4.7★ from 127 ratings - [Official Website](http://www.wardwater.com): 10 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/me/steep-falls/profile/plumbing-fixtures/ward-water-0021-323632/addressId/759299): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Cassaundra Martel · 2026-08-05**: Ward Water was the original installer of the water systems in my recently purchased home (installed 2021). Ultimately when I called with issues, they were able to get someone out same day to fix it! They were straightforward and easy to work with. Everyone I talked to was professional and worked wit… - **5/5 · Google Reviews · Daniel Jones · 2026-07-25**: Great company! They show up when they said they would. Their rates are fair, and their knowledge is some of the best I've seen in the industry. Thanks Ward Water for high quality service! - **5/5 · Google Reviews · Chad Young · 2026-07-22**: I live in Hollis, for all of the residents that lives here and surrounding towns we have hard water… We are on well water and most of us have some kind of water system. I built my house 16 yrs ago and had another company install a system. Well after the years past I need routine cleaning, maintenanc… - **5/5 · Google Reviews · Joe Lewicki · 2026-03-16**: I had Ward Water come out for an annual service. Great communication. Easy to schedule an appointment and the representative they had come out, Freeman, was great. Explained everything well and service was great. - **1/5 · HomeAdvisor · Guy T. · 2025-06-18**: Update: I called pine state and spoke with George, he came by and fixed it in 10 minutes. Charged me 150$ less then ward and including parts! Go to pine state instead and save your money! Also dont be fooled by the response below. Like I said they are trying to make themselves look good and cover it… - **Angi · Guy T. · 2025-06-01**: Update: I called pine state and spoke with George, he came by and fixed it in 10 minutes. Charged me 150$ less then ward and including parts! Go to pine state instead and save your money! Also dont be fooled by the response below. Like I said they are trying to make themselves look good and cover it… - **4/5 · Google Reviews · Lee Copeland · 2022-08-11**: Been my go to for having clean and safe water for over ten years now! Very happy with their customer service and they are great people to do business with. Edit: Unfortunately you lost a star. Called with a problem. Person who answered the phone could not care less that I had no potable water. No e… - **4/5 · HomeAdvisor · Mark W. · 2018-08-27**: Quality work. A bit pricey. Very knowledgeable staff. - **5/5 · HomeAdvisor · Sara E. · 2017-05-13**: Charlie and his team were very professional and prompt. They were very flexible working with me through my surgical recovery time! Diana and "Peanut" make a great team and Aaron was a professional, no pressure sales person. I would highly recommend them. - **5/5 · HomeAdvisor · David C. · 2015-09-01**: Very professional in all respects. Reliable cost estimates, use of good quality equipment, timely and skillful installation.
--- Data freshness: last scanned 2026-10-04T07:14:56.540Z. Cite as: Ward Water — Tavlee (https://tavlee.com/contractor/ward-water-steep-falls) Source: https://tavlee.com/contractor/ward-water-steep-falls ## Sitemap [Full site index](https://tavlee.com/sitemap.md)