--- title: "Wilson Brothers Heating, Air Conditioning & Electrical" description: "Wilson Brothers Heating, Air Conditioning & Electrical is a family-owned contractor based in Pepperell, Massachusetts, covering HVAC, electrical and plumbi" doc_version: "2026-09-14" last_updated: "2026-09-14" --- # Wilson Brothers Heating, Air Conditioning & Electrical **Trade:** HVAC / Heating & Cooling · **Address:** 35 Lomar Park Drive, Pepperell, MA 01463 · **Phone:** (978) 709-1563 · **Website:** https://wilsonbrothers.com · **Languages:** English, Spanish **Rating: 3.7/5** (high confidence) — from 790 reviews across 9 sources. 98% of sentiment-scored reviews read net-positive. Last 6 months: 65 reviews, 2 negative. ## The honest read Wilson Brothers Heating, Air Conditioning & Electrical is a family-owned contractor based in Pepperell, Massachusetts, covering HVAC, electrical and plumbing work across Pepperell, Groton, Townsend, Dunstable, Fitchburg and into southern New Hampshire. The company's own site describes a wide technical range for a shop its size — boilers, heat pumps, ductless and high-velocity systems, geothermal, oil-to-gas conversion, EV chargers and panel upgrades, plus water heaters and gas lines. Two things worth flagging up front. First, the state license registry lists the company's Massachusetts HVAC license as expired rather than active. Second, the company's own website claims a "5.0 Stars on Google" rating, which doesn't match Google's actual figure (4.9 stars from roughly 1,385 reviews) or the 4.8-star ratings shown on HomeAdvisor, Angi and a national dealer locator — still strong numbers, just not the perfect score the site advertises. Those caveats aside, the written record is deep and largely positive. Nearly 800 reviews have built up since 2017 across three platforms, and the last six months brought 82 reviews with only 2 negative. The company is A+ rated by the Better Business Bureau. Named technicians — Dylan, Cameron, Jeremy, AJ, Matt and others — are praised repeatedly and specifically for HVAC installs, AC and furnace repairs, and mini-split work, with several reviewers noting clear walkthroughs of new equipment and honest advice: one reviewer said a technician talked them out of a furnace replacement another company had recommended, finding the unit had years of life left. Multiple reviewers describe comparing several contractors before choosing Wilson Brothers on price or communication. A handful of complaints are worth knowing about. A few reviews describe repeated marketing contact — spam calls or texts — after declining a quote, and a 2026 review criticized the company's phone system for using an AI voice that pretends to be a live person. A 2025 review from a self-described decades-long customer described a routine annual furnace cleaning that went wrong, leaving the unit rattling badly, followed by a two-hour labor charge and no response after complaining. A 2024 review, more tersely, said a technician failed to fix a heating problem despite a $900 payment. Overall, the technician-level work here draws real, repeated, specific praise, and the company's licensing and review record are otherwise strong — but the expired state HVAC license and the inflated self-reported star rating are worth checking on directly before booking, and anyone with an urgent issue should confirm they're speaking with a live scheduler rather than relying solely on the automated phone system. **Strengths:** - Honest diagnostics — a technician talked one customer out of an unneeded furnace replacement - Named technicians — dozens of reviews single out specific staff by name - Fast response — reviewers cite quick service on urgent AC and heat calls - A+ BBB standing — Better Business Bureau A+ grade on file **Concerns:** - Expired HVAC license — the state registry lists the license as expired, not active - Inflated star claim — the company's site claims a 5.0 rating no platform actually shows - Marketing contact — a few reviews describe spam calls or texts after declining a quote - Unresolved billing dispute — one long-time customer described paying for a furnace visit that went wrong **Where sources disagree:** - The company's own website claims a perfect 5.0-star Google rating, while the actual Google figure and every other listed platform show 4.8-4.9 stars ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Family-owned HVAC, electrical and plumbing contractor based in Pepperell, MA, serving Pepperell, Groton, Townsend, Dunstable, Fitchburg and southern NH towns, with a wide technical range including boilers, heat pumps, geothermal and oil-to-gas conversion _(confidence: medium)_ - [Official Website](https://wilsonbrothers.com) — “Own site (wilsonbrothers.com) for Wilson Brothers Heating, Air Conditioning, and Electrical, 35 Lomar Park Drive, Pepperell, MA — the domain…” - [Official Website](https://wilsonbrothers.com) — “Stated service area (self-reported): Pepperell, MA, Groton, MA, Townsend, MA, Dunstable, MA, Fitchburg, MA” - The state license registry shows the company's Massachusetts HVAC license as expired, not active _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 745-SM-B registry-verified expired — registry holder of record: Wilson Brothers HVAC Inc” - A+ rated by the Better Business Bureau _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/pepperell/profile/heating-and-air-conditioning/wilson-brothers-hvac-inc-0261-101579) — “Better Business Bureau grade: A+” - Rated 4.9 stars from nearly 1,400 Google reviews, 4.8 stars on HomeAdvisor and Angi, and 5.0 stars on Houzz _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Wilson%20Brothers%20Heating%20%26%20Air%20Conditioning%2C%20Inc.&query_place_id=ChIJzVapTqS444kR99Vt1j-ImRw) — “Google: 4.9★ from 1385 ratings” - [Angi](https://www.angi.com/companylist/us/ma/pepperell/wilson-brothers-heating-and-air-conditioning-inc-reviews-403314.htm) — “Angi: 4.8★ from 142 ratings” - [HomeAdvisor](https://www.homeadvisor.com/rated.wilsonbrothersheatingairconditioninginc.158919430.html) — “HomeAdvisor: 4.8★ from 142 ratings” - [Houzz](https://www.houzz.com/professionals/heating-and-cooling-sales-and-repair/wilson-brothers-pfvwus-pf~757421985) — “Houzz: 5.0★ from 57 ratings” - The company's own website claims a '5.0 Stars on Google' rating, which is higher than the actual Google figure (about 4.9 from 1,385 reviews) and every other listed platform _(confidence: medium)_ - [Google](https://www.google.com/maps/search/?api=1&query=Wilson%20Brothers%20Heating%20%26%20Air%20Conditioning%2C%20Inc.&query_place_id=ChIJzVapTqS444kR99Vt1j-ImRw) — “Google: 4.9★ from 1385 ratings” - [Official Website](https://wilsonbrothers.com) — “Own site (wilsonbrothers.com) for Wilson Brothers Heating, Air Conditioning, and Electrical, 35 Lomar Park Drive, Pepperell, MA — the domain…” - Named technicians are repeatedly praised for honest assessments — one reviewer said a technician talked them out of an unnecessary furnace replacement another company had recommended _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKcldWZG9PVzluZGw4NFRXMTFhMVE1TlhaQ2RuYxAB!2m1!1s0x0:0x1c99883fd66dd5f7!3m1!1s2@1:CAIQACodChtycF9oOjJrWVdoOW9ndl84TW11a1Q5NXZCdnc%7C%7C?hl=en) — “5★ Had Wilson come to my house after being told we needed a new furnace by another company. He looked at it, told us that wasn’t necessary a…” - A handful of reviews describe repeated marketing contact after declining a quote, including unsolicited spam calls and texts _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20xTllVZzJMV2t5VW1SdVZXZENaMk5rUkdKRVRFRRAB!2m1!1s0x0:0x1c99883fd66dd5f7!3m1!1s2@1:CAIQACodChtycF9oOm1NYUg2LWkyUmRuVWdCZ2NkRGJETEE%7C%7C?hl=en) — “1★ These people suck. They are relentless with spam, calling you” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNnNjZIQ3h3RRAB!2m1!1s0x0:0x1c99883fd66dd5f7!3m1!1s2@1:CIHM0ogKEICAgMCg66HCxwE%7C%7C?hl=en) — “2★ They are spamming me with text messages. I went through their website to do a Free HVAC Install Quote. I was required to put in a phone n…” - A 2025 review from a self-described decades-long customer described a routine furnace cleaning that went wrong, followed by a two-hour labor charge and no response after complaining _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURnNlpiejFBRRAB!2m1!1s0x0:0x1c99883fd66dd5f7!3m1!1s2@1:CIHM0ogKEICAgMDg6Zbz1AE%7C%7C?hl=en) — “1★ I am a few decades customer of Wilson brothers. This year I was completely dissatisfied with the work and charges. Every year I have my f…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25rM1UwTkNkbGxuVEZsV1RYTkNNRXh3ZW01RUxWRRAB!2m1!1s0x0:0x1c99883fd66dd5f7!3m1!1s2@1:CAIQACodChtycF9oOnk3U0NCdllnTFlWTXNCMExwem5ELVE%7C%7C?hl=en) — “5★ We had an excellent experience with Connor Cote and the team that installed our new HVAC system. From the initial arrival to the final wa…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xORWREUk1abE54Y0RFMlpFRXRkbEJwUTJoTVMzYxAB!2m1!1s0x0:0x1c99883fd66dd5f7!3m1!1s2@1:CAIQACodChtycF9oOlNEdDRMZlNxcDE2ZEEtdlBpQ2hMS3c%7C%7C?hl=en) — “5★ Wilson Brothers installed a new HVAC system over a two day period. Both technicians were exceptionally good, Very professional, great com…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNkNE1pV1dnEAE!2m1!1s0x0:0x1c99883fd66dd5f7!3m1!1s2@1:CIHM0ogKEICAgICd4MiWWg%7C%7C?hl=en) — “5★ Cameron did an outstanding job replacing some parts in my 2005 central air conditioning unit. Today was supposed to just a routine mainte…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsOTdHdkNBEAE!2m1!1s0x0:0x1c99883fd66dd5f7!3m1!1s2@1:CIHM0ogKEICAgICl97GvCA%7C%7C?hl=en) — “5★ Wilson Brothers replaced furnaces and installed heat pumps for me. They did an excellent job--they came out quickly, had a very capable t…” - Also offers Electrical _(confidence: medium)_ - [Official Website](https://wilsonbrothers.com) — “Own site (wilsonbrothers.com) for Wilson Brothers Heating, Air Conditioning, and Electrical, 35 Lomar Park Drive, Pepperell, MA — the domain…” - Also offers Plumbing _(confidence: low)_ - [Official Website](https://wilsonbrothers.com) — “Own site (wilsonbrothers.com) for Wilson Brothers Heating, Air Conditioning, and Electrical, 35 Lomar Park Drive, Pepperell, MA — the domain…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **expired** (#745-SM-B, hvac) — verified against the official MA state registry on 2026-08-16, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Wilson%20Brothers%20Heating%2C%20Air%20Conditioning%20%26%20Electrical&query_place_id=ChIJzVapTqS444kR99Vt1j-ImRw): Listed on this source - [Angi](https://www.angi.com/companylist/us/ma/pepperell/wilson-brothers-heating-and-air-conditioning-inc-reviews-403314.htm): 4.8★ from 142 ratings - [HomeAdvisor](https://www.homeadvisor.com/rated.wilsonbrothersheatingairconditioninginc.158919430.html): 4.8★ from 142 ratings - [Google](https://www.google.com/maps/search/?api=1&query=Wilson%20Brothers%20Heating%2C%20Air%20Conditioning%20%26%20Electrical&query_place_id=ChIJzVapTqS444kR99Vt1j-ImRw): 4.9★ from 1385 ratings - [Exa](https://www.checkbook.org/ma/pepperell/air-conditioning-and-heating-contractors/wilson-brothers-heating-and-air-conditioning/yhzx2): 2 web mentions across the open web (each linked to its source) - [Better Business Bureau](https://www.bbb.org/us/ma/pepperell/profile/heating-and-air-conditioning/wilson-brothers-hvac-inc-0261-101579): Listed on this source - [Official Website](https://wilsonbrothers.com): Self-reported profile and service details - [Houzz](https://www.houzz.com/professionals/heating-and-cooling-sales-and-repair/wilson-brothers-pfvwus-pf~757421985): 5.0★ from 57 ratings - [BuildZoom](https://www.buildzoom.com/contractor/wilson-brothers-plumbingheat): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “Wilson Bros did great work installing our system.” — a Reddit commenter in r/LowellMA (2025-02-10) — https://www.reddit.com/r/LowellMA/comments/1imbdgm/recommendations_for_someone_to_replace_a_steam/mc2fllo/ - “Guys showed up on time, were friendly and informative. They explained everything as it was going on and were patient with a curious homeowner!” — directorii.com — https://directorii.com/us/ma/pepperell/wilson-brothers-heating-and-air-conditioning-inc-reviews-9635/ ## Recent reviews - **5/5 · Google Reviews · Robert Izard · 2026-08-13**: Great job. Super nice guys - **5/5 · Google Reviews · Colin Rowntree · 2026-08-11**: Prompt, courteous and professional. Also great communication of future needs - **5/5 · Google Reviews · Tommy M · 2026-08-11**: Had Wilson come to my house after being told we needed a new furnace by another company. He looked at it, told us that wasn’t necessary and our furnace likely had years left on it. Tom noticed my water heater had melted plastic on it while in my basement and I had told him we had just had it done. H… - **5/5 · Google Reviews · Shelley Bryant · 2026-08-07**: We had an excellent experience with Connor Cote and the team that installed our new HVAC system. From the initial arrival to the final walkthrough, everyone was professional, courteous, and knowledgeable. They arrived on time, explained the installation process clearly, and took great care to protec… - **5/5 · Google Reviews · Donna Garner-Rooney · 2026-07-29**: He checked system completely inside and outside Offered options for repairs and pros and cons Very professional. Pleased with service - **5/5 · Google Reviews · John Richardson · 2026-07-24**: Wilson Brothers installed a new HVAC system over a two day period. Both technicians were exceptionally good, Very professional, great communication skills and technically proficient. Arrived on time, worked very efficiently and cleaned up nicely. Could not have been a better experience. And, everyth… - **5/5 · Google Reviews · Andrea Ricch · 2026-07-24**: Good service completed faster than expected. They did a good job. Gave updates throughout the process and let us know what to expect the next day. At the end they walked us through the units, maintenance, what to expect and when to reach out for assistance. Would recommend this service. Service w… - **5/5 · Google Reviews · Robert Lippman · 2026-07-23**: We were Very Pleased with the effort and work of AJ Pelletier-Ortiz of your company. He went the extra mile to get our AC unit fixed for us as quickly as possible. AJ has great technical, communication and work ethic skills He is a great representative of Wilson Brothers - **5/5 · Google Reviews · Ravi Narasimhadevara · 2026-07-22**: Professional work finish. Very good job. - **5/5 · Google Reviews · Kyle Adamian · 2026-07-21**: Wilson brothers is always great. Used them for years. Dylan is especially awesome. Takes the time to explain everything and goes above and beyond. Highly recommend --- Data freshness: last scanned 2026-09-09T18:31:01.435Z. Cite as: Wilson Brothers Heating, Air Conditioning & Electrical — Tavlee (https://tavlee.com/contractor/wilson-brothers-heating-air-conditioning-and-pepperell) Source: https://tavlee.com/contractor/wilson-brothers-heating-air-conditioning-and-pepperell ## Sitemap [Full site index](https://tavlee.com/sitemap.md)