# Window Depot USA of South Boston

**Trade:** Windows / Siding / Gutters · **Address:** 2 Franklin St Ste 4, Medway, MA 02053, USA · **Phone:** (508) 921-0032 · **Website:** https://windowdepotsouthboston.com/?utm_source=GMB&utm_medium=listings&utm_campaign=google · **Languages:** English

**Rating: 3.6/5** (medium confidence) — from 77 reviews across 5 sources.
94% of sentiment-scored reviews read net-positive. Last 6 months: 19 reviews, 0 negative.

## The honest read

Window Depot USA of South Boston runs full-exterior jobs — windows, siding, roofing, doors, often several trades on one property — and reviewers keep naming specific crew and project leads (Dan, Marc, Isaac, Valdez, Jayson) rather than talking about "the company" in the abstract. It's based at 2 Franklin St in Medway despite the South Boston name, holds a 4.7-star Google rating from 82 ratings and a BBB A- grade, but its Massachusetts home improvement contractor registration, held by Window Depot Of Boston LLC, is currently expired according to the state registry.

The written record runs 77 reviews from 2024 to 2026, and big multi-window jobs are the recurring story: 16, 20, and 21 windows finished in one to two days, with homeowners describing warmer rooms and noticeably less street noise afterward. The crew has also handled siding on a circa-1730 farmhouse with no true right angles, full roof replacements, and smaller single-item jobs like a front door or storm door swap. Price comes up often as the deciding factor — several reviewers say Window Depot came in cheaper than quotes from Window World and Renewal by Andersen.

Worth knowing before calling: a cluster of sharply negative reviews, all dated across 2025, tells a different story. In a February 2025 review, a homeowner described the crew blowing off the first scheduled appointment, then rushing the install, leaving windows poorly insulated and improperly caulked with drafts still unresolved five months later. In an October 2025 review, a homeowner said the owner hadn't finished a window job after a year and a half and stopped returning calls. A July 2025 review described a revolving cast of installers and wall damage during the work. And a December 2025 review described a poorly fitted screen door and an unresolved billing dispute. None of these specific complaints repeat in the last six months of reviews, but they're detailed and numerous enough to raise directly, especially for a larger or non-standard job.

For a standard multi-window or full-exterior replacement, the volume of detailed, satisfied write-ups makes a reasonable case. Given the lapsed registration and the run of unresolved-complaint reviews, confirm current licensing and get a firm written timeline before signing for anything bigger.

**Strengths:**
- Multi-window projects — dozens of windows replaced in a day or two
- Handles historic homes — adapted siding to a 1730s farmhouse's odd angles
- Fast emergency response — next-day fix for a fallen-out window
- Competitive pricing — beat quotes from national window brands

**Concerns:**
- Unresolved complaints — several 2025 reviews describe unfinished or unresponsive service
- Installation misses — drafty caulking and wall damage in isolated 2025 jobs
- Registration lapsed — Massachusetts home improvement contractor license is expired

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts home improvement contractor registration, held by Window Depot Of Boston LLC, is registry-verified expired _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 189902 registry-verified expired — registry holder of record: Window Depot Of Boston, LLC”
- Better Business Bureau grade: A- _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/medway/profile/window-installation/window-depot-usa-of-south-boston-0021-566734) — “Better Business Bureau grade: A-”
- Large multi-window replacements finished in one to two days _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5MFJuTnhPRFIyT0ZjeFRrZFllV1ZwWlZGUE4wRRAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOk90RnNxODR2OFcxTkdYeWVpZVFPN0E%7C%7C?hl=en) — “5★ We worked well Dan Dasilva and the installation crew. The project was explained correctly and I received 21 windows in my house in roslin…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tjeFFVOXpNV1F4Um5GR1JEY3hOMnhOVVRSeFFXYxAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOkcxQU9zMWQxRnFGRDcxN2xNUTRxQWc%7C%7C?hl=en) — “5★ So happy we decided to move forward with Window Depot for the replacement of all 16 windows in our home. We started getting quotes from W…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Od2NWQjFNWHAyUm10UmNXaHBPRXBUWm5kSFJVRRAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOmNwcVB1MXp2RmtRcWhpOEpTZndHRUE%7C%7C?hl=en) — “5★ I had window depot come out to my property in Hyde Park, Massachusetts and replace the windows in my mother’s house. I met with the sales…”
- Adapted siding installation to a circa-1730 farmhouse's irregular angles _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WQlMzRTFlVkJ2VVd0alMxUTNXRXc1VEZCa01IYxAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOnVBS3E1eVBvUWtjS1Q3WEw5TFBkMHc%7C%7C?hl=en) — “5★ Window Depot just completed installation of Hardie siding on my historic (circa 1730) home and did a spectacular job. As there is no such…”
- Same-day emergency response for a fallen-out window _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCQ1FXUjNSMloyTWtOeGFreFVMVWR1ZHpWSloxRRAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOlBCQWR3R2Z2MkNxakxULUdudzVJZ1E%7C%7C?hl=en) — “5★ I reached out to Window Depot on Wednesday night after coming home to find one of my windows had completely fallen out and was lying on t…”
- Priced below quotes from Window World and Renewal by Andersen _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tjeFFVOXpNV1F4Um5GR1JEY3hOMnhOVVRSeFFXYxAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOkcxQU9zMWQxRnFGRDcxN2xNUTRxQWc%7C%7C?hl=en) — “5★ So happy we decided to move forward with Window Depot for the replacement of all 16 windows in our home. We started getting quotes from W…”
- A February 2025 review described a missed first appointment, then rushed work leaving windows poorly insulated and improperly caulked with unresolved drafts five months later _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURnMGZmMEdREAE!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CIHM0ogKEICAgMDg0ff0GQ%7C%7C?hl=en) — “1★ Our experience with this company has been an absolute nightmare from the very beginning. They completely blew off our first scheduled app…”
- An October 2025 review said the owner had not finished a window job after a year and a half and stopped responding to calls and emails _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oNFFucHVSWHBOY0hFMU0zRjFkV3BPWlVoSVIzYxAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOnh4QnpuRXpNcHE1M3F1dWpOZUhIR3c%7C%7C?hl=en) — “1★ Don’t trust Dan!!! Seems like a nice guy but he has no idea what he’s doing and hasn’t finished my windows after a 1 1/2 years.  Mistake …”
- A July 2025 review described a repeatedly changing installation crew and wall damage during the work _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxTGQxZFlVamRtYzE5U05WaENNa1JVUjJkTllWRRAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOk1Ld1dYUjdmc19SNVhCMkRUR2dNYVE%7C%7C?hl=en) — “1★ There was the most terrible experience with this company, the team of workers changed several times, no one could not install the windows…”
- A December 2025 review described a poorly fitted screen door and an unresolved billing dispute _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Oek56TmxNakpYWlRCUFVFVjRSMnhHV2tWMVIxRRAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOmNzNzNlMjJXZTBPUEV4R2xGWkV1R1E%7C%7C?hl=en) — “1★ Nightmare and going to hire a lawyer and sue Dan and the loan company! Hate courts but so many different issues Windows are ok but gettin…”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WQlMzRTFlVkJ2VVd0alMxUTNXRXc1VEZCa01IYxAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOnVBS3E1eVBvUWtjS1Q3WEw5TFBkMHc%7C%7C?hl=en) — “5★ Window Depot just completed installation of Hardie siding on my historic (circa 1730) home and did a spectacular job. As there is no such…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5MFJuTnhPRFIyT0ZjeFRrZFllV1ZwWlZGUE4wRRAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOk90RnNxODR2OFcxTkdYeWVpZVFPN0E%7C%7C?hl=en) — “5★ We worked well Dan Dasilva and the installation crew. The project was explained correctly and I received 21 windows in my house in roslin…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tjeFFVOXpNV1F4Um5GR1JEY3hOMnhOVVRSeFFXYxAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOkcxQU9zMWQxRnFGRDcxN2xNUTRxQWc%7C%7C?hl=en) — “5★ So happy we decided to move forward with Window Depot for the replacement of all 16 windows in our home. We started getting quotes from W…”
- Also offers Roofing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WalpFaExObTFRZFc1TE0yNVhRMUJsVjFNeWVYYxAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOnVjZEhLNm1QdW5LM25XQ1BlV1MyeXc%7C%7C?hl=en) — “5★ Marc did a great job on the roof install. Guys were clean and professional.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25nNFZrOWhSMlZEYWxWNmNFazNNVkJSUkZOdGNFRRAB!2m1!1s0x0:0xc6303ca1152ea67a!3m1!1s2@1:CAIQACodChtycF9oOng4Vk9hR2VDalV6cEk3MVBRRFNtcEE%7C%7C?hl=en) — “5★ Window Depot just replaced the roof at my mom home for an amazing price and speed. They were efficient and local. Thank you for all your …”

## License

Status: **expired** (#189902, hic) — verified against the official MA state registry on 2026-07-06, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Window%20Depot%20USA%20of%20South%20Boston&query_place_id=ChIJk7hMguxx5IkReqYuFaE8MMY): 4.7★ from 82 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Window%20Depot%20USA%20of%20South%20Boston&query_place_id=ChIJk7hMguxx5IkReqYuFaE8MMY): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/medway/profile/window-installation/window-depot-usa-of-south-boston-0021-566734): Listed on this source
- [Official Website](https://windowdepotsouthboston.com): Self-reported profile and service details
- [Exa](https://www.experience.com/reviews/window-23062092): 5 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · James Landy · 2026-06-29**: Window Depot just completed installation of Hardie siding on my historic (circa 1730) home and did a spectacular job. As there is no such thing as perfect 90° or 180° angles on an old colonial farmhouse, the team (Mathew/Flavio), working steadily, measured and leveled each plank ... a very professio…
- **5/5 · Google Reviews · Anthony Delvino · 2026-06-22**: I am very satisfied with a work that your company preformed for me. Also, I would like to state that dealing with a gentleman named Jason was outstanding. He answered all my questions, professionally and honestly. The only drawback to the job was they could’ve used a person who spoke English Other t…
- **5/5 · Google Reviews · Doreen Lenart · 2026-06-16**: I couldn't be any happier with the siding job that was done on my house.  I am stickler for perfection and everything was done to my standards.  The Project Manager Jayson is one of the nicest people I've ever met and went above and beyond to make sure that I was completely satisfied with the work p…
- **5/5 · Google Reviews · Ji Yoon Kim · 2026-06-10**: Marc did a great job on the roof install. Guys were clean and professional.
- **5/5 · Google Reviews · Sergio Rijo · 2026-06-02**: Marc took the time to educate us on the different materials and the long term benefits for our home. He arrived on time and worked out a financial plan that best suited our needs.
- **5/5 · Google Reviews · slow down · 2026-05-28**: It was flawless from start to finish
- **5/5 · Google Reviews · Alyse t · 2026-05-27**: great company! enthusiastic and dependable! They know their stuff
- **5/5 · Google Reviews · Larry Colleton · 2026-05-22**: Windows were as ordered,  installers were professional, able to answer questions, very happy with the whole process, points should be we shared with the whole team.
- **5/5 · Google Reviews · Philippe Dautruche · 2026-05-15**: The roof looks great. Thanks Windows Depot
- **5/5 · Google Reviews · brianna barefoot · 2026-05-14**: I reached out to Window Depot on Wednesday night after coming home to find one of my windows had completely fallen out and was lying on the floor. They responded immediately and sent someone out the very next day. Marc was great! We’re definitely on a budget, and he did everything he could to help u…

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Data freshness: last scanned 2026-07-06T04:59:27.944Z.
Cite as: Window Depot USA of South Boston — Tavlee (https://tavlee.com/contractor/window-depot-usa-of-south-boston-medway)
Source: https://tavlee.com/contractor/window-depot-usa-of-south-boston-medway