--- title: "Wtpi Service Heating And Cooling" description: "WTPI Service installs, services, and repairs heating and air conditioning systems — including oil and gas furnaces, boilers, water heaters, oil tanks, and " doc_version: "2026-09-19" last_updated: "2026-09-19" --- # Wtpi Service Heating And Cooling **Trade:** HVAC / Heating & Cooling · **Address:** 27 Onota St, Pittsfield, MA 01201, USA · **Phone:** (413) 281-0592 · **Website:** https://wtpiservice.com/ · **Languages:** English **Rating: 3.5/5** (high confidence) — from 61 reviews across 5 sources. 85% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read WTPI Service installs, services, and repairs heating and air conditioning systems — including oil and gas furnaces, boilers, water heaters, oil tanks, and mini splits — for residential and commercial customers in Pittsfield and Berkshire County. Reviews spanning 2009 through 2026 are mostly favorable, with several customers describing fast emergency response, but a recurring group of reviews describes disputes over diagnosis, cost, or follow-through on repairs. **Strengths:** - Emergency response — several reviews describe technicians arriving within an hour for heat or water emergencies - Equipment range — reviewers describe furnace, boiler, water heater, and mini split installs - Knowledgeable technicians — reviewers repeatedly name specific staff for skilled, efficient work **Concerns:** - Diagnosis disputes — some reviews describe disagreements over whether a repair was actually needed - Callback follow-through — a few reviews describe estimate requests that went unanswered **Where sources disagree:** - Google's aggregate rating is 4.5★ from 121 ratings, while several quoted reviews describe unresolved diagnosis or billing disputes. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - WTPI Service installs and repairs furnaces, boilers, water heaters, oil tanks, and mini split systems for homes and businesses in Pittsfield and Berkshire County. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURqOEktNU53EAE!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgIDj8I-5Nw%7C%7C?hl=en) — “5★ Recently had a new furnace and hot water tank installed by WTPI Service. They were very professional, courteous and completed the insta…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNaMXFiazF3RRAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgICZ1qbk1wE%7C%7C?hl=en) — “5★ I had a heat pump and a mini split installed in my Pittsfield condo. I found Norman to be extremely professional and the work performed …” - [Official Website](https://wtpiservice.com) — “WTPI Service provides heating and air conditioning installation, service, and repair for residential and commercial customers in Pittsfield …” - State licensing records list a current Massachusetts HVAC license for this business, held by Norman P Lee. _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 12464-SM-M1 registry-verified active — registry holder of record: Norman P Lee” - The Better Business Bureau lists WTPI Service as an accredited business, with an A+ grade, since 2013. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/pittsfield/profile/heating-and-air-conditioning/wtpi-service-0261-268972) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/pittsfield/profile/heating-and-air-conditioning/wtpi-service-0261-268972) — “Listed certification: BBB Accredited Business since 7/17/2013” - Several reviews describe technicians arriving quickly for heating and water emergencies, in some cases within an hour. _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3cVpyendBRRAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgMCwqZrzwAE%7C%7C?hl=en) — “5★ WTPI just saved our butts! We woke to a flooded basement, and called them. A tech was here within 30 minutes and diagnosed the issue. He …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM5aE5LTXhnRRAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgIC9hNKMxgE%7C%7C?hl=en) — “5★ Thank you John and Wtpi!! Called at 930 John was at the house before 11. Heat is on and the cats have finally curled up and gone to sleep…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSUMyMl9RUhAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgIC22_QR%7C%7C?hl=en) — “5★ Our first call to WTPI was an emergency last year when we lost heat early in the morning. Their response was quick and Cory was here with…” - A recurring group of reviews from 2023 through 2026 describes disputes over whether diagnosed repairs were actually needed or resolved the problem. _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ac2RERnNhMG80ZEhab2RWUm5VVkpQVXpOelJuYxAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CAIQACodChtycF9oOnZsdDFsa0o4dHZodVRnUVJPUzNzRnc%7C%7C?hl=en) — “1★ They did come in a timely fashion for a leak, but said an elbow on the furnace was cracked and needed to be replaced. They installed my …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUdzg3eFdnEAE!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgICTw87xWg%7C%7C?hl=en) — “1★ my Takagi. This has been costly and a waste of time. I have now spent three afternoons and 735.00 for a service/tune up that has left my …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNkN1BPY2x3RRAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgICd7POclwE%7C%7C?hl=en) — “1★ Had service by them and ended up paying $1,200 to fix their mistakes. And there were many. Came for a cleaning and turned out they didn’t…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4aXVQRV93RRAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgIDxiuPE_wE%7C%7C?hl=en) — “1★ They came out to clean and service our 3 mini splits. One of them was not working, the other two were fine. When they left, all three wer…” - A few reviews from 2023 and 2024 describe estimate or callback requests that went unanswered. _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ5a09lS3pnRRAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgID9kOeKzgE%7C%7C?hl=en) — “1★ Called twice to have an estimate for a mini split and never got a call back. Even if not interested it would have been nice to get a cal…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKdVlQN05nEAE!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgICJuYP7Ng%7C%7C?hl=en) — “1★ Left message, but never received a call back.” - Google shows a 4.5-star rating from 121 ratings, alongside a smaller number of detailed reviews describing billing or diagnosis disputes. _(confidence: high)_ - [Google](https://maps.google.com/?cid=16575128127880424190&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.5★ from 121 ratings” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURqOEktNU53EAE!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgIDj8I-5Nw%7C%7C?hl=en) — “5★ Recently had a new furnace and hot water tank installed by WTPI Service. They were very professional, courteous and completed the insta…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNaMXFiazF3RRAB!2m1!1s0x0:0xe606af36a8e5eafe!3m1!1s2@1:CIHM0ogKEICAgICZ1qbk1wE%7C%7C?hl=en) — “5★ I had a heat pump and a mini split installed in my Pittsfield condo. I found Norman to be extremely professional and the work performed …” - [Official Website](https://wtpiservice.com) — “WTPI Service provides heating and air conditioning installation, service, and repair for residential and commercial customers in Pittsfield …” ## License Status: **active** (#12464-SM-M1, hvac) — verified against the official MA state registry on 2026-08-09, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Wtpi%20Service%20Heating%20And%20Cooling&query_place_id=ChIJxz_s5UZO54kR_urlqDavBuY): 4.5★ from 121 ratings - [Better Business Bureau](https://www.bbb.org/us/ma/pittsfield/profile/heating-and-air-conditioning/wtpi-service-0261-268972): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Wtpi%20Service%20Heating%20And%20Cooling&query_place_id=ChIJxz_s5UZO54kR_urlqDavBuY): Listed on this source - [Angi](https://www.angi.com/companylist/us/ma/pittsfield/wtpi-service-llc-reviews-5132550.htm): 4.0★ from 2 ratings - [Official Website](https://wtpiservice.com): 30 yrs in business · Self-reported profile and service details ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “I was able to get wtpi Monday morning. The office staff was wonderful and a tech came out in under an hour. He found a thermocouple had died, replaced it and I have heat and hot water again. I stro…” — u/wkomorow in r/pittsfield (2025-12-02) — https://www.reddit.com/r/pittsfield/comments/1p8wiyj/any_recommendations_for_gas_furnance_repair/nrw7fnh/ - “Accurate plumbing and heating, WTPI.” — u/Corye1018 in r/pittsfield (2025-11-28) — https://www.reddit.com/r/pittsfield/comments/1p8wiyj/any_recommendations_for_gas_furnance_repair/nr8mfbe/ ## Recent reviews - **5/5 · Google Reviews · Martin Hyizna · 2026-07-06**: I’ve held off reviewing WTPI as I wanted to go through the full heating season with my newly installed Williamson heater and Bradford hot water heater. First, may I say Cory was a total pro and gentleman. WTPI kept to their schedule with no delay. Pipe work and removal/replacement of unit went perfe… - **5/5 · Google Reviews · James Walden · 2026-04-02**: Ibhad diagnostic work done and they figured out was wrong. While I did have an issue with the payment, they worked with me to resolve the payment issue. Great affordability for the diagnosis. - **1/5 · Google Reviews · robin love · 2026-02-08**: They did come in a timely fashion for a leak, but said an elbow on the furnace was cracked and needed to be replaced. They installed my brand new furnace 2 years ago. The part was not, in fact, cracked. It only needed to be tightened. I cancelled their return visit, and told them about the error… - **5/5 · Google Reviews · t grize · 2025-10-16**: Seamless service. Don went above and beyond. Very helpful. - **5/5 · Google Reviews · Phred Jenkins · 2025-07-21**: Cory did great work on my older, badly installed furnace/water heater tank system that came with the house. He is very knowledgeable and creative! When the system finally crashed, we discussed the work and they wrote up a quote very fast so I could go to the bank for financing. When it was all done,… - **5/5 · Google Reviews · David Freedland · 2025-04-19**: Extremely efficient. Took all my calls and kept me in the loop regarding a part required to fix problem. - **1/5 · Google Reviews · Oliver Williams · 2025-04-16**: Would not recommend. I had WTPI out for a service call when our heat went out on our boiler. The technician ran diagnostics and confirmed the error that I had suspected based on the on-screen displays. After calling their supplier, they could not locate the necessary parts to fix the boiler and rec… - **5/5 · Google Reviews · Karina Hamalainen · 2025-03-19**: WTPI just saved our butts! We woke to a flooded basement, and called them. A tech was here within 30 minutes and diagnosed the issue. He was very friendly and knowledgeable. We’re looking forward to continuing our relationship with WTPI in the future! - **1/5 · Google Reviews · Anonymous · 2025-03-11**: Had them come to give me an estimate. Got my house insurance canceled instead. - **5/5 · Google Reviews · Jeff Meehan · 2025-02-24**: It was just one call and within a couple days Norm and his crew had our oil furnace up and running! Highly recommended. --- Data freshness: last scanned 2026-09-19T14:07:44.840Z. Cite as: Wtpi Service Heating And Cooling — Tavlee (https://tavlee.com/contractor/wtpi-service-heating-and-cooling-pittsfield) Source: https://tavlee.com/contractor/wtpi-service-heating-and-cooling-pittsfield ## Sitemap [Full site index](https://tavlee.com/sitemap.md)