# Zen Roofing Company

**Trade:** Roofing · **Address:** 9 Bartlet St, Andover, MA 01810, USA · **Phone:** (978) 516-2120 · **Website:** https://www.zenroofingco.com/?utm_campaign=gmb · **Languages:** English

**Rating: 4.3/5** (high confidence) — from 29 reviews across 3 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 12 reviews, 0 negative.

## The honest read

Zen Roofing Company, based in Andover, has built its reputation on being the crew homeowners can reach mid-crisis — a leak after a historic snowstorm, an ice dam threatening to flood a ceiling, a repair needed before a house closes. Owner Andrew "Drew" Laine shows up personally on most jobs alongside project manager Scott, and reviewer after reviewer names them both directly rather than just praising "the crew."

The volume backs it up: 5★ from 54 ratings on Google. Across 29 written reviews running from 2024 into mid-2026, the same theme repeats — speed under pressure. One homeowner had a crew on the roof within four hours of calling; several describe Drew responding to requests within minutes during a historic snowstorm, with crews showing up the same day to clear roof snow and ice dams before they caused interior damage. The bigger, non-emergency jobs get the same care: a 90-year-old Jamaica Plain home had its 30-year-old roof fully replaced in two days, and one customer specifically credits Zen with offering a water test to diagnose a leak instead of pushing straight to a full roof replacement — the kind of restraint that won them the job. A commercial dumpster-rental company also wrote in to recommend Zen as an ongoing vendor, on time and responsive.

There's little to flag here — the written record is uniformly positive with no complaints on file. Thumbtack's listing shows a completed background check for Drew personally, along with a self-reported 24 years in business and a 10-person crew; that's the company's own claim to the directory, not an independent verification, but nothing in the reviews contradicts it.

For anything from an emergency ice dam to a full tear-off, the record points to a company that answers the phone fast and explains what it's actually doing to your roof before doing it.

**Strengths:**
- Fast emergency response — crew often on-site same day for storm damage
- Honest diagnosis — offered a leak test instead of pushing full replacement
- Thorough clean-up — praised for tidy work and shingle matching

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Reviewers repeatedly praise Drew Laine and crew for extremely fast response during storm and ice-dam emergencies _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poelR6WkNSV2RyVlhVdE1WZGZTRXRYZUVSYU9IYxAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOjhzTzZCRWdrVXUtMVdfSEtXeERaOHc%7C%7C?hl=en) — “5★ I'm impressed with how responsive Drew and his crew are. The work was complete 4 hours after I called! That's fast!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21nd1ltRlVOMGxPZFc0NWNXOUVjR05FYkhsc1RtYxAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOmgwYmFUN0lOdW45cW9EcGNEbHlsTmc%7C%7C?hl=en) — “5★ I can say without hesitation that Zen roofing’s customer service is exceptional.  After this week’s historical snowstorm, we needed help …”
- Offered a water test to diagnose a roof leak before recommending a full replacement _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205cllWOWhRMFZrVlRoR2FISmtRbWMxV2xsdkxVRRAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOm9rYV9hQ0VkVThGaHJkQmc1WllvLUE%7C%7C?hl=en) — “5★ We hired Zen Roofing after getting several quotes when we noticed a water leak in our roof. Zen was the only company that offered to perf…”
- Praised for thorough clean-up and matching new shingles to existing roofing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twa2FVVmtVVk5oYUUxd2RUZDNaSGxXYTJOUE5tYxAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOkpkaUVkUVNhaE1wdTd3ZHlWa2NPNmc%7C%7C?hl=en) — “5★ These guys were great.  They were very responsive and professional when I called.  They came out right away (within 24 hours) to see what…”
- 5★ average from 54 ratings on Google _(confidence: high)_
  - [Google](https://maps.google.com/?cid=4818986880713788201&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 5★ from 54 ratings”
- Thumbtack's listing shows a completed background check for Andrew Laine, 10 employees, and 24 years in business _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/ma/andover/roofing/zen-roofing-company/service/523129202062573580) — “Thumbtack shows a Zen Roofing Company profile in Andover with a 5.0 rating from 1 review, a completed background check for Andrew Laine, 10 …”
- Roof replacement and repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xZNE4wOVNUMnhQZVhsUFYwbHhkM05OWDFRM04yYxAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOlY4N09ST2xPeXlPV0lxd3NNX1Q3N2c%7C%7C?hl=en) — “5★ We recently used Zen to replace the 30-year old roof on our 90-year old home in the Jamaica Plain neighborhood of Boston. I found it real…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sWGFIVnFRMHR1UVV3d2NuRm9SRk5UT1dRMmQxRRAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOnlXaHVqQ0tuQUwwcnFoRFNTOWQ2d1E%7C%7C?hl=en) — “5★ Did excellent work and fast job from diagnosis, communication, quote, detailed lists, installation to the final ending job.”
- Emergency snow and ice dam removal _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sR1VXMDRkR00yZVhOdFZWYzVkRFIwUXpnd2NXYxAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOnlGUW04dGM2eXNtVVc5dDR0QzgwcWc%7C%7C?hl=en) — “5★ I called Zen roofing after a recommendation from a town Facebook page. I used them for roof snow and ice dam removal. Very responsive (sc…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tnMVFWVk9jVEl3VDI1RWJVdHVRVXBWVVdzeldGRRAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOkg1QVVOcTIwT25EbUtuQUpVUWszWFE%7C%7C?hl=en) — “5★ Crew went above and beyond in getting snow off my roof and removing icedams that were causing leakage inside the house. Super responsive …”
- Specializes in Roofing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xZNE4wOVNUMnhQZVhsUFYwbHhkM05OWDFRM04yYxAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOlY4N09ST2xPeXlPV0lxd3NNX1Q3N2c%7C%7C?hl=en) — “5★ We recently used Zen to replace the 30-year old roof on our 90-year old home in the Jamaica Plain neighborhood of Boston. I found it real…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sWGFIVnFRMHR1UVV3d2NuRm9SRk5UT1dRMmQxRRAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOnlXaHVqQ0tuQUwwcnFoRFNTOWQ2d1E%7C%7C?hl=en) — “5★ Did excellent work and fast job from diagnosis, communication, quote, detailed lists, installation to the final ending job.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sR1VXMDRkR00yZVhOdFZWYzVkRFIwUXpnd2NXYxAB!2m1!1s0x0:0x42e07b0932368b29!3m1!1s2@1:CAIQACodChtycF9oOnlGUW04dGM2eXNtVVc5dDR0QzgwcWc%7C%7C?hl=en) — “5★ I called Zen roofing after a recommendation from a town Facebook page. I used them for roof snow and ice dam removal. Very responsive (sc…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Zen%20Roofing%20Company&query_place_id=ChIJMRbIKOyn44kRKYs2Mgl74EI): 5.0★ from 54 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Zen%20Roofing%20Company&query_place_id=ChIJMRbIKOyn44kRKYs2Mgl74EI): Listed on this source
- [Thumbtack](https://www.thumbtack.com/ma/andover/roofing/zen-roofing-company/service/523129202062573580): 5.0★ from 1 ratings

## Recent reviews

- **5/5 · Google Reviews · Sherri Tieuli · 2026-07-21**: Excellent experience overall.  From estimate to completion.  Very satisfied with the owner, Drew Laine, and everyone who worked on my new. roof..  Quality people, material and workmanship.
- **5/5 · Google Reviews · Art Sturgis · 2026-07-20**: Excellent service very careful and respectful. Will use again.
- **5/5 · Google Reviews · Wasim Sheikh · 2026-07-09**: We couldn’t be happier with the work this roofing company did on our home. From the initial estimate to the final cleanup, the entire team was professional, punctual, and extremely knowledgeable. They communicated clearly throughout the project, completed the job on schedule, and paid attention to e…
- **5/5 · Google Reviews · chris spano · 2026-06-13**: Great company. Drew and Scott were great to work with and very professional. I would recommend Zen Roofing to anyone.
- **5/5 · Google Reviews · Steven Naylor · 2026-06-10**: We had an excellent experience with this ZEN roofing. They came in with the lowest cost estimate, yet somehow offered the most value and services compared to the other companies we considered.

The entire team was professional, friendly, and very responsive throughout the process. They used modern t…
- **5/5 · Google Reviews · Isil Smith · 2026-06-10**: Very fast, very efficient and responsive. Scott, the project manager was great. He was kind and informative. Helped us a lot. Strongly recommend their company good honest people.
- **5/5 · Google Reviews · Peter McPherson · 2026-05-15**: I can’t say enough good things about Zen roofing. From the first conversation until the final check off, everything was done professionally courteously and thoroughly. Scott and Drew were terrific to work with, and our new roof looks great. I highly recommend Zen roofing for all your roofing needs.
- **5/5 · Google Reviews · Anne 23 · 2026-04-17**: Great experience - drew and team are great!
- **5/5 · Google Reviews · Mary Jo Feeney · 2026-04-15**: We recently used Zen to replace the 30-year old roof on our 90-year old home in the Jamaica Plain neighborhood of Boston. I found it really easy to work with Zen to get a (very reasonable) quote and get the work scheduled. The crew arrived on time and worked incredibly diligently, completing the who…
- **5/5 · Google Reviews · Tom · 2026-04-12**: This winter was very cold. I was concerned that it would cause a problem for the tile installation. Drew told me that everything should be fine. Drew’s crew was extremely efficient and professional. They kept working nonstop, and cleaned up everything afterwards. It was a tremendous amount of work. …

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Data freshness: last scanned 2026-07-29T21:36:32.519Z.
Cite as: Zen Roofing Company — Tavlee (https://tavlee.com/contractor/zen-roofing-company-andover)
Source: https://tavlee.com/contractor/zen-roofing-company-andover