Dell's Appliance Sales & Service

Dell's Appliance on Mystic Ave in Medford is the shop people call when a washer, fridge, dishwasher or range is worth saving rather than replacing — and customers writing in 2025 and 2026 said their families had been calling it for thirty years. It both repairs appliances and sells them, and several reviewers moved from one to the other in the same conversation. When the repairs go well, they go well in a specific way. A January 2026 customer had a five-year-old stackable washer fixed by a technician named Anthony, who replaced the motor, leveled the machine and restacked the dryer, and said it ran better afterwards than when it was first installed. In a May 2025 review, a dead dishwasher was diagnosed and fixed in half an hour on the Monday after a Friday call, inside the promised two-hour window. A 2022 reviewer had a Jenn-Air motor-pump assembly replaced across two visits, with care taken not to damage the hardwood floor. A 2023 customer had a technician return at no charge just to quiet a noisy fridge fan. On Nextdoor in March 2026, a Somerville neighbor put it as: if they can't fix it, no one can. The recent picture is different, and it is the reason to read carefully. Both reviews from the last six months are one-star. In July 2026 a customer of thirty years said nobody called as the arrival window closed, the dispatcher was short with them, and the senior technician stopped the junior one from looking at anything else — $120 for the visit. In March 2026 another customer said the problem was not fixed, no parts were used, and they were still charged $200. Those echo older complaints: a 2021 reviewer said a technician pressed buttons for five minutes, charged $90 and declared the motor probably broken; a 2022 reviewer was no-showed on an appointment booked through the website. One more thing belongs in the open: a September 2025 reviewer wrote that an employee at the shop made repeated unwanted romantic advances after she said she was there on business, and advised other women to stay away. That is one person's account of one employee, and nothing in the writing settles it — but it is specific, and worth knowing before walking in. If you have an older appliance and want an honest repair-or-replace opinion, this is the kind of long-established shop that gives one. Get the diagnostic fee and what it covers in writing before the visit, and confirm the arrival window the morning of.