Support Center
Straight answers about how Tavlee researches contractors, how to find and compare them, and how to claim and manage your business listing.
Getting started
What Tavlee is, how to search, and how to read a contractor's page.
How Tavlee works
What Tavlee is, where its contractor information comes from, and how to start finding a contractor you can trust.
Searching and browsing contractors
How to search by trade and location and narrow the results with Tavlee's sorting and filters.
Reading a contractor's page
How to read a Tavlee contractor profile: the synthesized rating and confidence level, the honest read, cited strengths and concerns, license and BBB signals, and the update timeline.
Spotlight and pilot partners
What the Spotlight shelf is, how contractors join Tavlee's pilot partner program, and why Spotlight never affects rankings, ratings, or the written read.
Your account
Sign up to save your research and compare contractors side by side.
For business owners
Claim your listing and keep it accurate.
Claiming your business
How a contractor claims their Tavlee listing: sign in, prove your identity, prove your authority to represent the business, and get approved.
Managing your business listing
What a verified owner can do from the Tavlee dashboard: instant edits, change requests, disputes, and inviting co-managers.
Frequently asked questions
- Is Tavlee free to use?
- Yes. Searching, browsing, reading contractor pages, saving contractors, and comparing them are all free for homeowners.
- Does Tavlee take payment to rank contractors higher?
- No. Rankings can't be bought — contractors are ranked on the evidence Tavlee has gathered, not on who paid. Pilot partners may appear in a separate, clearly labeled Spotlight shelf; that placement never changes anyone's ranking, rating, or written read.
- Where does Tavlee's information come from?
- From publicly available sources: online business listings, review platforms, and public government registries such as state licensing databases. Tavlee combines them into one profile per contractor.
- How does Tavlee rate a contractor?
- Each rating is synthesized from reviews gathered across every source Tavlee can find, weighted by how credible and how recent each review is, and discounted when the track record is thin. A business with no phone or website on record also loses a fixed 1.5 stars per missing channel — a contractor you can't reach isn't one you can hire. Every synthesized claim cites the source it came from.
- Do I need an account to save a contractor?
- No. You can save with the heart without an account. Signing in later keeps those saves with your profile across devices.
- How do I claim my business on Tavlee?
- Open your contractor page and choose to claim it, sign in, then complete two steps: prove your identity and prove your authority to represent the business.