Regional · North Reading, MARegional · 143 Main St, North Reading, MA 01864
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Classified Realty Group is an independent residential real estate agency based in North Reading, which describes itself as female-owned and says it runs about 30 agents across three offices, selling north of Boston and into southern New Hampshire. It says it was founded in 2006 as a boutique alternative to the national chains, and the Better Business Bureau lists the LLC as started in December 2005. The client accounts that carry the most detail are about individual agents rather than the office as a whole. In a 2023 review, a seller living in New Jersey described an agent handling their parents' North Reading condo end to end — overseeing new carpeting, finding and managing movers, lining up donation pickups and storage, and coordinating with lawyers, the condo association and fire and smoke inspections. In a 2022 review, first-time buyers who were also selling described an agent setting realistic expectations, showing them homes that fit, and getting an accepted offer with a home-sale contingency quickly. The other side of the record is a 2024 one-star review from someone trying to view a Lynn listing, who said the listing agent returned their call hours later with a message they found condescending and dismissive, and was curt when they followed up. That complaint is about how an inbound buyer inquiry was handled rather than about a completed transaction, but it is the kind of first contact many homeowners make, so it is worth weighing. The agency's own account of its size and the Better Business Bureau's differ sharply: the company says over 30 realtors and a large support staff, while the Bureau's file reports four employees, a gap most likely explained by agents working as independent contractors rather than staff. The Bureau also lists an A+ rating while stating plainly that the business is not accredited by it — two separate things. This is a reasonable call for a seller or buyer in the Reading, North Reading and Middleton area who wants a local independent rather than a national brand. Because service here clearly varies by which agent you get, ask to be matched to a specific agent, ask for their own recent sales in your town, and confirm who will actually run your listing.
“Lisa was a pleasure to work with on the sale of my parents family home. Not having experience in real estate transactions, she explained the process thoroughly.”
Roberta from classified realty group was selling 79 Ashland st in Lynn Ma. I reached out multiple times starting at 10am the morning they listed the property. She calls me back around noon time and leaves me a message saying “ Yeah, this is the realtor for the property in Lynn So I guess I can't talk to you , so umm whatever we have a lot of showings And we do have an offer already, so maybe it's not for you since I can't talk to you all right sorry bye-bye”- her tone was condescending and dismissive. I immediately called her back- no answer. I texted her and she reached out with a dismissive text 2 hours later. I understand it’s a tough market ,however as a sales person, you should be a bit professional to say the least. The only one getting the short end of the stick is the seller, who could’ve benefited from a higher selling price. She was unprofessional and her attitude was uncalled for. I’d be spectacle about making business with her if this is how she goes around treating people and being disrespectful.
Lisa Santilli from Classified Realty Group is amazing. She helped me sell my parents condo in N. Reading, MA., while I live in NJ. She went above and beyond even when she promised she would take care of everything, including overseeing the installation of new carpeting, finding and managing movers, finding and bringing in organizations we could donate contents of the house to, helping find storage facilities, working with lawyers and condo association managers, arranging fire/smoke inspections. She did everything! Made my life so much easier. She communicated clearly whether via text, email or phone. And she was calm and relaxed throughout it all. She was a godsend. I could not recommend her more highly.
Just went through the buying and selling process for the first time. We were nervous to start the process. Matt Quinlan put our minds at ease, outlined the process and the different ways we could go about it, set realistic expectations, helped us look at homes that were best suited for us, and was there to answer questions every step of the way. We got an accepted offer with a home sale contingency very quickly and our home was under contract shortly after. We would not be where we are without Matt’s expertise and guidance. We are happily in our new home and we can’t thank Matt and the group at Classified Realty enough! I highly recommend Matt if you are buying and/or selling. I promise if you hire him, you’ll be glad you did! He also has stellar connections and recommendations for all the people you will need in the process! Thank you Matt and Classified Realty!
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Certified attributes are verified against the public registry. Others are the business's own statement.
Added 3 new comments, added 13 new photos, established rating 3.7
State-verified real estate broker license4.4
Repeat clients4.4
Fast turnaround4.3