Action Glass

Fifty years in the glass trade and one readable customer account — that is the shape of what is public about Action Glass, a glass and mirror shop at 41 Elm St in Stoneham. Porch lists it as a five-decade business doing glass cutting, blinds, curtain and drapery installation, and exterior window accessories. Porch's page carries a 4.1 average pulled from 30 ratings gathered around the web. The single review text it prints runs the other way. In October 2020 a customer called the company overpriced, said the office was shut when it should have been open, that repeated calls and emails went unanswered, that promised delivery dates slipped, and that four requests for a receipt went nowhere. That complaint is from 2020, so it reads as history rather than as this month's experience — but it is the one account anyone can actually read, and it is a rough one. The 4.1 rests on ratings whose text Porch does not print. For a glass cut, a mirror, or a set of blinds, this is a long-established Stoneham shop worth a quote. Pin down the specifics the 2020 customer had trouble with: confirm someone picks up the phone, get the price and the delivery date in writing, and settle how receipts are handled before you pay.