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When a homeowner found termites in April 2026 and the national company they first called could not get out fast enough, they rang Bay State Pest Control instead — and Dana came out immediately to look. That is the shape of most of what customers describe here: a quick call-out for termites, bats, yellow jackets, mice in the walls. Bay State is a family-owned pest control company at 25 Francis Ave in Wakefield, running residential and commercial pest management programmes, termite inspections and nuisance-wildlife trapping across the North Shore. Its Better Business Bureau profile lists Dana W. DiPaolo and Deneen DiPaolo as owners with 12 employees and records the business as started in 1997; the company's own site says it has protected homes and businesses for 30 years and that Dana DiPaolo has been in animal and pest control since 1981. The site also says its technicians are state-licensed and that it holds a Massachusetts trapping licence for problem animal work. The long-haul customers are the striking part. A July 2025 reviewer had held a maintenance contract for well over a decade and reeled off ants, bees, mice, fruit flies and bats over those years. A February 2025 customer with rodents in the walls of an old Tudor house said the pricing gave them pause, and they went ahead anyway. In an October 2023 review, a homeowner described a termite treatment handled quickly after wasps and hornets had been nesting under their eaves; a February 2026 reviewer had a bat problem dealt with and got help again on a follow-up a few years later. Two complaints are worth raising before you sign anything, and both are about consent rather than the treatment itself. A February 2026 reviewer wrote that the company came onto their property and serviced it without approval, and said they would call the police if it happened again. In October 2022, another wrote that bills and appointment emails had been arriving for years for services they had never used. Pricing cuts both ways too: an April 2024 reviewer said the charges were steep and a buzzing problem was left behind, while an August 2022 customer on years of termite inspections called the techs reasonably priced. Its BBB page shows an A+ letter grade alongside one customer complaint. For recurring pest cover on the North Shore — a termite inspection, wildlife in the walls, a nest under the eaves — this is a long-established local outfit with a bench of technicians. Put the contract terms in writing before you start: what each visit costs, exactly which address is on the schedule, and how you pause or cancel the service.
“Bay State Pest Control: [https://baystatepest.com/](https://baystatepest.com/) They're very thorough, show up when they say they're going to, and there are no surprise charges.”
“Bay State Pest Control, Inc.”
I called Baystate when I found an issue with Termites. I initially called Terminex, but they were unable to come out fast enough for my issue and I remembered that we used Baystate at my work. Dana came out immediately to assess the issue. Naturally, I panicked but both Dana and Dineen put my mind at ease. I was so afraid that my home was going to crumble to the ground. He explained everything to me and was extremely knowledgeable. He came quickly to treat the inside of my home and waiting for the snow to melt and the ground to thaw was like torture but when Dana came out last week I was so thankful. He spent hours at my house treating the outside and explaining to me every detail of what he was doing. He is great at his job and takes pride in his work. Both Dana and Dineen were great through this disgusting experience and the price was great. I am sure if I chose another company I would have been paying much more money and most likely the problem would have not been solved correctly. Dana and Dineen are the best! If you have any kind of extermination issues call Baystate! You will not be disappointed!
Had a great experience. Took care of our bat situation and were friendly and helpful when we followed up needing help a few years later.
This joke for a company trespassed on my property without my consent. Know the difference between someone who is paying the mortgage and someone who is squatting. It happens again I am calling the police. No one has the right to go to my property and service it without my approval as the owner. I am informing every landlord, realtor, yelp, Google, nextdoor....I will pay for a billboard... about what you did.
I have had a pest control maintenance contract with Baystate for well over a decade. When you own a large home, uninvited guests are occasionally inevitable… I’ve had issues with ants, bees, mice, fruit flies and even bats over the years and it’s peace of mind knowing that you’re covered & they are there when you need them:) their techs are knowledgeable, professional, and super friendly every single encounter (Amy has always been one of my fav’s:) . But the real moment of appreciation occurred when I called the owner in an absolute panic last Friday night around 5 PM after I discovered what I thought were termites the night before my first open house. Dineen sprang into action and managed to request from her foreman Jose a special trip on a Friday night after his last call of the day already heading home. Thankfully, it wasn’t termites and it was a quick fix — but Baystate’s commitment to their customers for the absolute most remarkable win! 🙌🏼 not only did they come through when I just really, really ready to cry needed it… but citronella ants fell under my contract:) I would recommend Bay to absolutely anybody that cares to listen to me!
A very unfortunate thing to have to call pest control but feel very fortunate that we were recommended Bay State! We live in an old Tudor home and were dealing with rodents in our walls. We were hesitant at first because of their pricing but they did such an amazing and thorough job patching up many of the entry holes. They even returned in the middle of the winter when we started hearing something scratching in our chimney to nail down the flashing. Have had a very pleasant interaction with their techs both times, I cannot recommend them enough!
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Aug 15, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Bay State Pest Control. Use it to sanity-check bids, then get the real number in writing.
Scales rodent, ant, and termite jobs; bed bugs scale by room count instead.
Estimated range
$130 – $340
Typical treatment around $240
