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Brown Appliance & Mattress sells and repairs appliances, and it holds a 4.6-star Google rating from 137 ratings and an A+ grade from the Better Business Bureau. A recent customer says they woke to a non-working refrigerator and Brown's came the same day, replacing a failed circuit board with a part already on the truck. A recent customer says the service and parts department had an appliance light bulb for them in a couple of days and the service tech repaired an ice maker within a few days. A 2025 customer said Mike arrived the morning after a call, cleaned the condenser on a 33-year-old SubZero and got it working again for a flat visit charge. A 2025 customer on Little Deer Isle said the company sent a tech, Tyler, the next day, and he ordered the correct part and installed it a few days later. A recent customer describes a rude salesman during an attempt to buy a refrigerator and dishwasher. A 2026 customer said the service team came to replace stove insulation without the insulation, charged $140 for the service call and arrived at 4:15 for a 2-4 window. A 2025 customer said a range order missed its install date twice and a promised refund did not come.
Excellent service & products! Delivery guys are exceptional! Very fast, polite and on time!! Bought a new refrigerator 6 months ago, and going back again for new washer & dryer!! My entire family swears by Brown's.
Browns has been in business for more than five decades because they genuinely care about their customers. I recently faced a very stressful situation when the refrigerator in an Airbnb property stopped working unexpectedly. The team at Browns responded immediately and replaced the defunct appliance with a brand-new refrigerator in record time. Their turnaround was nearly unheard of, and their professionalism, efficiency, and commitment to customer service turned a potentially disastrous situation into a seamless experience. I highly recommend Browns to anyone looking for a company that truly stands behind its customers.
We needed an appliance light bulb, which wasn't a "box store" available item, & the service/parts dept. had it for us in a couple days. Also needed repairs to an ice maker which their service tech was also able to take care of within a few days. Excellent service.
Brown appliance staff, in all departments, are amazing and knowledgeable professionals. We bought our washer and dryer there, had them delivered and installed, and most recently, had them come out for a repair. Helpful is an understatement. Knowledgeable, yet friendly, is their consistent approach. We are so thankful and appreciative of the staff at Brown. Thank you!
Very pleased, again, with my service experience from Brown's. We woke up Monday morning to a non-working refrigerator, of course while we had guests. I called Brown's and they said they would put me on the list for Tuesday but would try to get to me on Monday. They did in fact come on Monday, fixed the problem by replacing a failed circuit board with a part they already had on the truck (this for a Maytag unit that is at least eight years old) and had us back up and running in just a few hours from my first call. Wonderful service from great, local people. Thank you Brown's!
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2 changes recorded — last scanned Oct 30, 2026.
