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A 2012 customer said Bruce Pauley was the only company that responded when they needed emergency tree service after Hurricane Sandy. That customer wrote that an arborist came out to give a ballpark estimate, a crew cleared the driveway so a crane could get up to the house, and the men lifted the tree off the roof in 3 pieces with an outside 30 ton crane. On Angi, the company says it has been in business since 1975. A 2015 customer said the company did the work for the original price more than a year after the estimate, and the tree was removed without damage to the surrounding plants. A 2015 customer wrote that the workers spent several days on the property and cleaned up every bit of brush from the pruning. A 2011 customer said they saved a couple of trees the customer thought would be lost, and called them expensive but worth it. A 2008 customer said they sprayed the trees for pests, did lawn fertilization and sprayed the lawn for ticks. A 2014 customer said the job was done fine and on time, but the cost was over twice the initial quote and a call to question the bill was not returned. A 2010 customer said the tree was planted a month after the estimate and the total cost seemed pricey, though they were happy with the new tree. A 2013 customer who did the work in 4 phases as insurance and FEMA money came in said they waited considerably for the company to be available for the last of it.
unknown
well, no complaints at all.
The initial call went great - and they very promptly came out to assess the work. I also found the pricing to be competitive and the was happy with the final product. The only reason why I didn't give "all a's" was due to communication and scheduling - I think this could've gone more smoothly; it was only a sticking point because we were coordinating other projects around the removal of the tree and stumps. All said and done, we found the staff to be friendly and the work done well.
Although I contacted the company more than a year after the original estimate, they still had the details of the offer and were quick in coming to carry out the work for the original price. The tree was removed without any damage to the surrounding plants and the area was left in a tidy state. The workers were friendly, proessional and well organised.
The team at Pauley was unbelievably professional. From our first phone call and the walk-through of our property, it was obvious to me that we were dealing with people who knew their trees. Communication was great, letting me know when they would start and following up after the job to make sure we were satisfied. They spent several days on our property working. The workers were very polite, thorough, and cleaned up every bit of brush from the pruning. My husband (who originally balked at the quote) is now adamant that Pauley was worth every penny. We will definitely use them every year to work on our trees and recommend them unreservedly.
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